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07/05/2017 08/05/2017
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    Sandos Caracol Eco Resort

    Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
    Save
    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$ 40
    US$ 234
    US$ 194
    US$ 224
    US$ 224
    Traveller (13149)
    Pool & Beach (2618)
    Room & Suite (1253)
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    Overview

    • Excellent46%
    • Very good33%
    • Average11%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “select club” (1,198 reviews)
    “aqua park” (416 reviews)
    “royal elite” (480 reviews)
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    Free Internet
    3.5 Star Hotel
    All hotel details
    The Reef Coco Beach
    3,582 reviews
    #103 of 213 hotels in Playa del Carmen
     
    Barcelo Maya Tropical
    4,180 reviews
    #7 of 17 hotels in Puerto Aventuras
     
    Dreams Puerto Aventuras Resort & Spa
    4,444 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    Grand Palladium Colonial Resort & Spa
    5,016 reviews
    #8 of 23 hotels in Akumal
     
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    Rooms
    7 May8 May
    |
    1 room, 2 adults, 0 children
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    Reviews (12,159)
    Traveller rating
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    11 - 15 of 12,159 reviews

    Reviewed 4 days ago

    I was there to shoot a wedding, I did not chose this hotel nor did I pay for my stay. So this is a truly unbiased report. Firstly, if you are looking for a non beach wedding this is a great place to get married,...More

    2  Thank one2onephotography
    Response from Web_Sandos, Gerente at Sandos Caracol Eco Resort

    Dear one2onephotography, We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services for our guests. You can be certain that we are going to take your bullet points into consideration. It is important...More

    Reviewed 4 days ago

    This resort was pretty amazing , reading some of the negative reviews of this resort makes me wonder if they were at the same resort!! Tons of wild life running around , from raccoons ,coati , monkeys , agouti , turtles , even a anteater....More

    3  Thank melissarob31
    Reviewed 5 days ago

    We did not enjoy this place, the only saving grace was the adults only pool, and the fantastic wait staff and bar tenders there, this was the only thing that actually helped us get through our ten days there, met some amazing people, and had...More

    Thank Ranas11
    Response from Web_Sandos, Gerente at Sandos Caracol Eco Resort

    Dear Ranas11, Thanks a lot for the time you have invested in sharing this contribution with readers of this internet site with respect to your vacation experience at Sandos Caracol Resort. We regret to read that our food selection and restaurants were not up to...More

    Reviewed 5 days ago
    Google Translation

    Belle semaine de relâche en famille. Le site est magnifique et la végétation est abondante. Ça prend un certain temps...More

    3  Thank melapapou
    Reviewed 5 days ago
    Google Translation

    Una vez más la pasamos excelentemente bien!!! Por segunda ocasión decidimos volver a este hotel y una vez más quedamos...More

    Review collected in partnership with this hotel
    Thank Mireya G
    The Reef Coco Beach
    3,582 reviews
    #103 of 213 hotels in Playa del Carmen
     
    Barcelo Maya Tropical
    4,180 reviews
    #7 of 17 hotels in Puerto Aventuras
     
    Dreams Puerto Aventuras Resort & Spa
    4,444 reviews
    #10 of 17 hotels in Puerto Aventuras
     
    Grand Palladium Colonial Resort & Spa
    5,016 reviews
    #8 of 23 hotels in Akumal
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Free Internet
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Business Centre with Internet Access
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Babysitting
    • Airport Transportation
    • Banquet Room
    • Conference Facilities
    • Room Service
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
    Details
    • Price range
    • US$ 175 - US$ 450 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #31 Green Hotel in Playa del Carmen
    • #42 Top resorts Hotel in Playa del Carmen
    • #48 Spa Hotel in Playa del Carmen
    • #59 Family Hotel in Playa del Carmen
    • #72 Romantic Hotel in Playa del Carmen
    Photos
    Traveller (13149)
    Pool & Beach (2618)
    Room & Suite (1253)
    Dining (1000)
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    Questions & AnswersAsk a question
    Missy K
    My family has 6 rooms reserved for 6/3/2017 - 6/10/2017. I would like to switch 2 of the rooms to the Adults Only Select Club section. How can I make this change? I've booked through a travel agent and they are unable to make the change. Thank you.
    26 April 2017|
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    Eri L
    Hola!hemos elegido su hotel para vacaciones de Verano, pero me gustaria saber: nuestro vuelo llega desde 10am, puedo anticipar él trámite de check in y sólo esperar la asignación de habitación? Tienen espectáculos nocturnos? Podemos hacer uso de las instalaciones del sandos playacar (por lo que comentan de las condiciones complicadas de la playa)... Quedo al pendiente, gracias! 😘
    25 April 2017|
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    Heather M
    Is there a limit to the ala cart restaurants? I would like to go to a different one each night of my trip (5 nights). Is this going to be possible?
    25 April 2017|
    Answer Show all 2 answers
    Response from annbee |
    From everything and there is unlimited Alva carts. Looking forward to our stay arriving the end of June.
    0
    Votes
    Room Tips
    "Choose a renovated room. Old rooms are tired. and quite small for 4 people."
    Read review
    "Unless you have the money to book into a beach front condo - Good Luck with a decent room"
    Read review
    "Rooms are mostly at the top of the resort"
    Read review
    "The cenotes on site were nice"
    Read review