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Sandos Caracol Eco Resort

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11,409 Reviews from our TripAdvisor Community

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Showing 6,579: English reviews
North Vancouver, Canada
Level Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed yesterday NEW

My wife and visited Sandos Eco Caracol Resort for two weeks in November. Let me preface this review with we had a great time and will return at some point. We did not have kids with us so I can only comment on what I saw or encountered, and we did not try everything. Sandos Eco Caracol is a large... More 

Helpful?
2 Thank Nickpea
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 days ago NEW via mobile

We booked nine nights at Sandos Caracol on Expedia.com, and opted for the Select Club Adults Only section. So glad we did, as we were able to avoid many of the problems some have complained about here. As to those complaints, I can only say, your mileage may vary. Let me get what we observed about that out of the... More 

Helpful?
3 Thank Karl S
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Karl S, We are delighted to read about your lovely stay with us in your last holidays. Thank you for the wonderful review! We are truly humbled about your sincere opinion on our resort and especially about the service provided by our staff. Everyone you mentioned will be more than happy to hear about your nice review. It is... More 

Cold Lake, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW via mobile

I have many mixed emotions on this resort while we loved certain aspects of it others were horrible. Traveled to this resort for my wedding with a group of 29 (24 adults and 5 kids ages 14 months to 5 yrs) 16 arrived early afternoon 13 at night, my aunt who arrived early did not have a room, my friends... More 

Helpful?
2 Thank Samantha K
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Samantha K, We would like to thank you for taking the time to share your review regarding your wedding experience with us. While we are very happy to read your positive comments, we would like to extend our sincere apologies for the inconveniences you had during your big event. It is lovely to hear that you appreciated most of... More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

We brought 50 of our closest friends and family to Sandos Caracol Eco Resort for our wedding on November 8th 2016. Everything exceeded our expectations! The resort, specifically the adult section, had superior service, delicious food/drinks, and lots of amenities for our guests to enjoy. My new husband and I appreciated the upgrade to a spacious penthouse suite as part... More 

Helpful?
1 Thank marybethmacinnis
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear marybethmacinnis, Congratulations again on your wedding! It is amazing to read your lovely review about your wedding with us. It's great to know you loved the party, location, your hair and makeup, but moreover that we could provide you with the right elements for a beautiful and unforgettable wedding. We would like to thank you for the recognition of... More 

Ponoka, Alberta
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

This resort was awesome. Very family oriented. There were so many aspects of entertainment and fun stuff for kids of all ages to do. I felt very safe and welcome here for the whole week. I would recommend this resort for anyone who wants an awesome time in Mexico.

Review collected in partnership with this hotel

Helpful?
2 Thank Susan H
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear sushivanhoek, On behalf of the Sandos family, we would like to thank you for your fantastic comments about your last stay in our Eco Resort. We are truly grateful to read that the many different aspect of entertainment in our hotel were to you and your family's liking. We also appreciate your emphasis on the arduous job we undertake... More 

northern california
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 days ago NEW

My bottom line "THIS RESORT DOES NOT CARE ABOUT THEIR GUESTS AND MEMBERS HEALTH." My wife and I were really looking forward to staying at this resort after it was recommended to us by a person at the Finisterra Resort in Cabo San Lucas. We were assigned a Penthouse Suite room 422, but when we got there it was up... More 

Helpful?
Thank William H
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear William H, We would like to extend warm regards on behalf of the Sandos Caracol family, and thank you for the time invested in posting your personal impressions of our hotel. We are very sorry to hear that you did not enjoy your stay to the fullests because of the reasons that you mentioned in your review. Please allow... More 

mid-Michigan
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 days ago NEW

If you're thinking of a family vacation in Cancun with small children, we highly recommend Sandos Caracol. Our 5 g'children, ages 3.7 to 7.9, and their 40-something parents all found something to like, from the age appropriate splash parks, to the kid's club, to the beaches and pools, to the more-than-you-can-eat-and-drink all-inclusive price at 8 restaurants! If you want to... More 

Helpful?
2 Thank A_sojournor
Birmingham, United Kingdom
1 review
Reviewed 4 days ago NEW

The Sandos resort is absolutely stunning. I s like staying in jungle. The animals freely walking around , its amazing. You can see raccoons , turtles, lizards, birds, iguana etc. Staff is very friendly, food is absolutely gorgeous and the beach, amazing indeed.

Review collected in partnership with this hotel

Helpful?
Thank lego7282
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear lego7282, It brings a smile to our face to hear that you truly enjoyed your stay here in your second home. It brings us great pleasure to create outstanding moments for all our guests. We would be more than honored if you decide to return soon with us. We will greet you with our characteristic warming welcome. Kind regards,... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 days ago NEW via mobile

The best part of the whole trip was that it was an affordable place to stay for 5 nights with a family of 5. It averaged a little under 100 per night per person. The positives- there were animals on the property to see. Monkeys, racoons, iguanas, deer, coati, among others. It was very kid friendly. Under about 12-13 years... More 

Helpful?
1 Thank Glassdoctordfw
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Glassdoctordfw, We would like to extend warm regards on behalf of the Sandos Caracol family, and thank you for the time invested in posting your personal impressions of our hotel. It is unfortunate to see that our hotel was not the one you had in mind and therefore your expectations were not met as for what I could read,... More 

San Pedro, Belize, Belize
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW via mobile

Sandos was amazing! Highly recommend for group of friends or family. The rooms are very nice, the pool area is so relaxing, their spa is breathtaking and their restaurants are just great! I had fun! A must stay while in playa!

Helpful?
Thank Lyzz R
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Lyzz R, It means a lot to all of us to read your positive opinion about the different aspects of our hotel. We are glad that you left our hotel with your expectations accomplished in general. . It fills us with joy reading your delightful comments about your stay. Thank you for choosing us, and for your recommendations! We... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Internet
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 12,681 - ₹ 31,873 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Booking.com, Orbitz, BookIt.com, Priceline and Odigeo so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#38 Top resorts Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
1,890 questions
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Questions? Get answers from Sandos Caracol Eco Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you can afford it go for the "Select room", but if not don't worry. take ear plugs as the birds are early risers.”
 of 5 bubbles Nickpea, 1 Dec 2016 | Read review
“Anything away from the Swamp”
 of 5 bubbles honeyludy, 29 Nov 2016 | Read review
“Buy the water slide if u have kids”
 of 5 bubbles 234daleb, 26 Nov 2016 | Read review
“All Adult in the villas that start with '6'. Lots of Monkeys that come right to your balcony.”
 of 5 bubbles Michelle5052, 25 Nov 2016 | Read review
“Upper floors excellent for viewing monkeys and other wildlife”
 of 5 bubbles lostcoo, 24 Nov 2016 | Read review
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