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    Sandos Caracol Eco Resort

    Carretera Chetumal Pto Juarez Km 295, Playa del Carmen 77710, Mexico
    011 52 1 866 336 4083
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    1 room, 2 adults, 0 children12
    Traveller (14246)
    Pool & Beach (2788)
    Storyboard
    Rosewood Mayakoba
    1,737 reviews
    #1 of 211 hotels in Playa del Carmen
     
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    Overview
    • Excellent49%
    • Very good33%
    • Average11%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “select club” (1,257 reviews)
    “aqua park” (450 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Offers from Sandos Caracol Eco Resort
    Offers & Announcements: GET 5% EXTRA DISCOUNT
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    Rosewood Mayakoba
    1,737 reviews
    #1 of 211 hotels in Playa del Carmen
     
    Complimento La Ruina/ Cafe Sofia
    1 review
    #184 of 211 hotels in Playa del Carmen
     
    Maranatha
    6 reviews
    #192 of 211 hotels in Playa del Carmen
     
    Dos Hermanos
    4 reviews
    #183 of 211 hotels in Playa del Carmen
     
    Rooms
    7 Nov8 Nov
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    1 room, 2 adults, 0 children
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    Reviews (12,889)
    Traveller rating
    Traveller type
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    1 - 5 of 7,448 reviews

    Reviewed yesterday via mobile

    Stayed for a week in June with my wife and 7 year old son. Kids club was nice. They have indoor jungle gym and video games. Was nice to be able to drop off the boy and have some alone time. Lots of wildlife at...More

    Thank DaSink2014
    Hotel's Favourite
    Reviewed 8 April 2017

    I just got back from a week long stay here with my boyfriend. We came here to celebrate our 6th anniversary and we had an amazing time, we already miss it! There are so many positive things to say about the Sandos Caracol. Service -...More

    14  Thank Alex R
    Response from Web_Sandos, Gerente at Sandos Caracol Eco ResortResponded 11 April 2017

    Dear Alex R, Thank you for taking the time to write this detailed review about your stay with us. We are excited to read that you enjoyed your stay so. Thank you for recognizing the great service that our team provides. It's lovely to see...More

    Reviewed yesterday via mobile

    So this review has been sitting on the back burner since our trip but better late than never!!! We booked this trip back in December 2016 the signature Eco Family Suite for April 2017... we booked this family trip through West Jet Vacations like we...More

    Thank Hernan Q
    Reviewed 3 days ago

    My family and I just came back from Sandos and we can't say enough good things about the staff! The staff at the International Buffet were especially sweet to us and always helpful to our needs and that of our children. I didn't get any...More

    1  Thank vivmedina21
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded yesterday

    Dear guest, Thank you for those great comments and we are glad your vacation was a wonderful experience. We make sure that our guests always receive the best service, thanks to the efforts of our employees who work diary with dedication and passion. We hope...More

    Reviewed 3 days ago

    I have found that some renovations are mainly planned in the pools. There was no disclosure from the hotel. According to the hotel chat: "Main pool maintenance" from the bar to building 5 (from Oct 16, 17 to Nov 12). Maintenance from building 5 to...More

    Thank GlRodrigues
    Rosewood Mayakoba
    1,737 reviews
    #1 of 211 hotels in Playa del Carmen
     
    Complimento La Ruina/ Cafe Sofia
    1 review
    #184 of 211 hotels in Playa del Carmen
     
    Maranatha
    6 reviews
    #192 of 211 hotels in Playa del Carmen
     
    Dos Hermanos
    4 reviews
    #183 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    GreenLeadersSilver level
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Babysitting
    • Airport Transportation
    • Banquet Room
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$ 171 - US$ 444 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #31 Green Hotel in Playa del Carmen
    • #46 Top resorts Hotel in Playa del Carmen
    • #53 Spa Hotel in Playa del Carmen
    • #59 Family Hotel in Playa del Carmen
    • #72 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 956
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Hotels.com, Orbitz, Travelocity, Hotwire, HotelsforEveryone, Cancelon, Evoline ltd, TripOnline SA, getaroom.com and HotelQuickly so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Caracol Beach ,
    • Sandos Caracol Eco Hotel ,
    • Sandos Caracol Beach Resort Spa ,
    • Sandos Select Club ,
    • Sandos Caracol Mexico ,
    • Hotel Sandos Caracol Eco ,
    • Caracol Village Hotel Playa Del Carmen ,
    • Sandos Caracol Beach & Spa Mayan Riviera ,
    • Sandos Caracol Resort ,
    • Sandos Caracol Riviera Maya
    Add Photo Photos
    Traveller (14246)
    Pool & Beach (2788)
    Room & Suite (1316)
    Dining (1092)
    Hotel & Grounds (8763)
    Family and Play Areas (641)
    Bathroom (156)
    Business Centre & Event Rooms (69)
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    Ask a question
    Questions & Answers
    Sandindiana
    23 October 2017|
    Answer
    Response from Cindy M | Reviewed this property |
    I think it went every half hour from 9 to five. We had our choice of times by calling concierge two days ahead. It wasn’t a long trip, but, it was pretty and the champagne hit hard. We had a lovely visit with Nestor, our... More
    0
    Votes
    Room Tips
    "The rooms by the pool are the beste"
    Read review
    "block 70 over looks the carpark, not a good view"
    Read review
    "All the rooms had balconies which was great for enjoying the atmosphere."
    Read review
    "We were in an Adult room in 68 Block the adults area, by the adult pool. Nice and quiet and a shirt walk to..."
    Read review
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