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11/07/2017 12/07/2017
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    Sandos Caracol Eco Resort

    Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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    11/07/2017 12/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          No availability for your dates from these sites
          Traveller (13472)
          Pool & Beach (2668)
          Room & Suite (1274)
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          Overview
          • Excellent49%
          • Very good33%
          • Average11%
          • Poor4%
          • Terrible3%
          Travellers talk about
          “select club” (1,224 reviews)
          “aqua park” (425 reviews)
          “royal elite” (493 reviews)
          Free Internet
          Free Parking
          Breakfast Buffet
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Water Park
          Tennis Court
          Babysitting
          Private Balcony
          3.5 Star Hotel
          All hotel details
          The Royal Playa del Carmen
          15,742 reviews
          #12 of 209 hotels in Playa del Carmen
           
          Royal Hideaway Playacar
          4,049 reviews
          #33 of 209 hotels in Playa del Carmen
           
          Rosewood Mayakoba
          1,642 reviews
          #1 of 209 hotels in Playa del Carmen
           
          The Palm at Playa
          1,409 reviews
          #25 of 209 hotels in Playa del Carmen
           
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          Rooms
          11 Jul12 Jul
          |
          1 room, 2 adults, 0 children
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          Reviews (12,419)
          Traveller rating
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          1 - 5 of 7,222 reviews

          Reviewed 2 days ago

          We joined friends for a vacation in Cancun. Since this was our primary goal we are very happy to have gone and enjoyed our time being with friends. This resort however is not living up to the image they portray on the Web. The line...More

          1  Thank johnedselota
          Reviewed 2 days ago via mobile

          This trip included 2 adults my and 3 children. My husband has a disability, a week before we departed we contacted the hotel and asked for a 1st floor due to his condition it's tough to take stairs (no elevator due to eco-friendly). We arrive...More

          1  Thank linda s
          Reviewed 2 days ago via mobile

          On arriving didn't find any issue with the check in. Staying in the adult section we where upgrade, room was nice and clean. Water cooler and safe didn't work but was fixed on request. Hot tub didn't work outside. And shower was cold on first...More

          Thank 1DJG1
          Reviewed 2 days ago

          The rooms were comfortable although a bit small for 3 of us. The beach was lovely with four poster beds but walking into the sea, there were a lot of huge stones and rocks, and I cut my knees a few times 😩The food was...More

          Thank Emine M
          Reviewed 3 days ago

          Food was good but 3 out of 4 of our party got sick . Whole hotel was tired . General areas around our room and in the stairwells were discusting. Cleaning products were left without lids on so a real danger to children . Used...More

          1  Thank Nigel S
          The Royal Playa del Carmen
          15,742 reviews
          #12 of 209 hotels in Playa del Carmen
           
          Royal Hideaway Playacar
          4,049 reviews
          #33 of 209 hotels in Playa del Carmen
           
          Rosewood Mayakoba
          1,642 reviews
          #1 of 209 hotels in Playa del Carmen
           
          The Palm at Playa
          1,409 reviews
          #25 of 209 hotels in Playa del Carmen
           
          About
          Awards & Recognition
          GreenLeadersSilver level
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Free Parking
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Free Internet
          • Room Service
          • Hotel Amenities
          • Free Parking
          • Children Activities (Kid / Family Friendly)
          • Business Centre with Internet Access
          • Dry Cleaning
          • Concierge
          • Babysitting
          • Airport Transportation
          • Banquet Room
          • Conference Facilities
          • Room Service
          • Laundry Service
          • Multilingual Staff
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Tennis Court
          • Hot Tub
          Details
          • Price range
          • US$ 171 - US$ 398 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #31 Green Hotel in Playa del Carmen
          • #45 Top resorts Hotel in Playa del Carmen
          • #50 Spa Hotel in Playa del Carmen
          • #59 Family Hotel in Playa del Carmen
          • #72 Romantic Hotel in Playa del Carmen
          • Room types
          • Suites ,
          • Family Rooms ,
          • Non-Smoking Rooms
          • Number of rooms
          • 956
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Travelocity, Hotwire, TravelUp, Hotels.com, TripOnline SA, HotelsforEveryone, Cancelon, Cheap Tickets, Evoline ltd, getaroom.com and HotelQuickly so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen
          • Also Known As
          • Caracol Beach ,
          • Sandos Caracol Eco Hotel ,
          • Sandos Caracol Beach Resort Spa ,
          • Sandos Select Club ,
          • Sandos Caracol Mexico ,
          • Hotel Sandos Caracol Eco ,
          • Caracol Village Hotel Playa Del Carmen ,
          • Sandos Caracol Beach & Spa Mayan Riviera ,
          • Sandos Caracol Resort ,
          • Sandos Caracol Riviera Maya
          Add Photo Photos
          Traveller (13472)
          Pool & Beach (2668)
          Room & Suite (1274)
          Dining (1030)
          Hotel & Grounds (8270)
          Family and Play Areas (598)
          Bathroom (150)
          Business Centre & Event Rooms (61)
          Nearby
          Rosewood Mayakoba
          1,642 reviews
          6.55 km away
           
          The Royal Playa del Carmen
          15,742 reviews
          4.71 km away
           
          Royal Hideaway Playacar
          4,049 reviews
          7.88 km away
           
          The Palm at Playa
          1,409 reviews
          5.36 km away
           
          Nearby Restaurants
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          Nearby Attractions
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          Scuba Libre
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          Questions & AnswersAsk a question
          Mike B
          Hi Shopping in Playa Del Carmen is it better to use American dollars or pesos . And how much does the taxi cost to go there and is it better to paint in American or pesos for the taxi ? Thank you
          22 June 2017|
          Answer
          Response from linda s | Reviewed this property |
          Prices are pretty much the same if you convert, pesos is always better when staying in budget but if u can always bargain it's Mexico after all, safe trip!
          0
          Votes
          scaler0
          I have not been able to get a response from my emails to the concierge or through facebook. Is there a better way to reach someone at the resort?
          22 June 2017|
          Answer
          Response from Maria D | Reviewed this property |
          The lobby is usually packed there is always a line in front of the concierge and in reception. I would try to address my inquiries to the adult select club there is always someone to answer questions
          0
          Votes
          Room Tips
          "Adult only"
          Read review
          "Don't spend extra money on an upgraded room"
          Read review
          "Choose another resort if you want a good room"
          Read review
          "Ask for a room near one of the pools."
          Read review
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