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Sandos Caracol Eco Resort

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Traveller (16777)
Pool & Beach (2995)
Traveller (16777)
Pool & Beach (2995)
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Overview
Carretera Chetumal Pto Juarez Km 295 In Solidaridad Municipality, Playa del Carmen 77710 Mexico See on map
Name/address in local language
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Pool
Restaurant
Airport Transportation
Suites
3.5 Star accommodation
Reviews (15,342)
Filter reviews
8,551 results
Traveller rating
3,615
2,941
1,079
508
408
Traveller type
Time of year
LanguageEnglish
More languages
3,615
2,941
1,079
508
408
Show reviews that mention
All reviews select club aqua park international buffet los lirios mayan shows kids club el templo romantic boat ride main pool jade river la toscana royal elite section water shoes select area brazilian restaurant kids water park adults only section
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1 - 5 of 8,551 reviews
Reviewed yesterday

While my husband and I wouldn't consider ourselves all-inclusive people (our last trip to Cancun was in an airbnb apartment downtown), this really offered a lot to love. There are animals everywhere - racoons, cats, peacocks, monkeys, coatis - and the flora and fauna are...More

Thank Mary-Colleen L
Reviewed yesterday via mobile

The resort in general is great! The animals on the resort and the activities in nature are very nice! The sea as a lot of rock in it and its not really deep. The people of the hotel are nice and all the animators on...More

Thank 65sandrines
Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded yesterday

Dear Guest, We are very glad to know that you enjoyed your family vacation in Sandos Caracol Eco Resort. Thank you all your recomendations, those will help us to improve our vegan food experience certainly. We really appreciate reading objective comments like yours. Most important...More

Reviewed yesterday

This resort is beautiful!! The Hotel Staff is wonderful especially ALEX at the check-in reception area. He was very accommodating about our room, amenities, and restaurants available. The Concierge staff especially FRANCISCO was also very helpful with info about the resort and scheduling reservations for...More

Thank claudiacG5795PU
Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded yesterday

Dear Claudia, We would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our services exceeded your holiday expectations. Thank you so much for highlighting our team members great...More

Reviewed yesterday via mobile

Was treating my mum to a Caribbean holiday, thought we have been to Jamaica and that was amazing. We visited the sandos caracol eco resort. When we arrived it took nearly 2 hours to checkin, then they said we can up grade you to are...More

1  Thank Stephblythe30
Reviewed 2 days ago

As a mild-mannered Canadian I will start this review with absolute positive comments. The staff, from the concierge to the restaurant hostesses to the bartenders to housekeeping absolutely phenomenal. The entrance to the lobby waiting to the senote is absolutely stunning and inviting, almost magical....More

1  Thank Trevor M
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About
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free Internet
Adult pool
Airport Transportation
Babysitting
Breakfast Available
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Multilingual Staff
Outdoor pool
Tennis Court
Wheelchair Access
Beachfront
Room Service
Free High Speed Internet (WiFi)
Breakfast included
Awards & Recognition
GreenLeaders Silver level
GreenLeaders Silver level
Hotel Style
Onsen
,
Top resorts Hotels
,
Family
,
Spa
,
Luxury
,
Romantic
Room types
Suites, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Silver level
GreenLeaders Silver level
Hotel Style
Onsen
,
Top resorts Hotels
,
Family
,
Spa
,
Luxury
,
Romantic
Room types
Suites, Family Rooms
Number of rooms
956
Price range
US$ 169 - US$ 454 (Based on Average Rates for a Standard Room)
Also Known As
Caracol Beach
,
Sandos Caracol Eco Hotel
,
Sandos Caracol Beach Resort Spa
,
Sandos Select Club
,
Sandos Caracol Mexico
,
Hotel Sandos Caracol Eco
,
Caracol Village Hotel Playa Del Carmen
,
Sandos Caracol Beach & Spa Mayan Riviera
,
Sandos Caracol Resort
,
Sandos Caracol Riviera Maya
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Hotel class
Awards & Recognition
GreenLeaders Silver level
GreenLeaders Silver level
Hotel Style
Onsen
,
Top resorts Hotels
,
Family
,
Spa
,
Luxury
,
Romantic
Room types
Suites, Family Rooms
Number of rooms
956
Price range
US$ 169 - US$ 454 (Based on Average Rates for a Standard Room)
Also Known As
Caracol Beach
,
Sandos Caracol Eco Hotel
,
Sandos Caracol Beach Resort Spa
,
Sandos Select Club
,
Sandos Caracol Mexico
,
Hotel Sandos Caracol Eco
,
Caracol Village Hotel Playa Del Carmen
,
Sandos Caracol Beach & Spa Mayan Riviera
,
Sandos Caracol Resort
,
Sandos Caracol Riviera Maya
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Photos
Traveller (16,777)
Pool & Beach (2,995)
Room & Suite (1,604)
Dining (1,207)
Family and Play Areas (709)
Amenities (198)
Business Centre & Event Rooms (75)
Nearby
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Questions & Answers
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Room Tips
"The adults only section is worth it for the adults only restaurant - no wait for a table!"
marycolleenl
yesterday
Read review
"We were in 5400 level and it was great!"
claudiacG5795PU
yesterday
Read review
"Nowhere near the jungle"
B6045XPtrevorm
2 days ago
Read review
"We stayed in the adult area, very quiet with just a short distance too a beautiful pool and restaurant (La..."
KAnderson1949
2 days ago
Read review
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