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    Sandos Caracol Eco Resort

    Carretera Chetumal Pto Juarez Km 295, Playa del Carmen 77710, Mexico
    011 52 1 866 336 4083
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    30/10/2017 31/10/2017
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    Traveller (14205)
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    Overview
    • Excellent49%
    • Very good33%
    • Average11%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “select club” (1,255 reviews)
    “aqua park” (445 reviews)
    “royal elite” (523 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Pool
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Offers from Sandos Caracol Eco Resort
    Offers & Announcements: GET 5% EXTRA DISCOUNT
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    Rosewood Mayakoba
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    #1 of 211 hotels in Playa del Carmen
     
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    BlueBay Grand Esmeralda
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    30 Oct31 Oct
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    1 room, 2 adults, 0 children
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    Reviews (12,860)
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    1 - 5 of 7,438 reviews

    Reviewed yesterday

    This was my first time at Sandos Caracol Eco Resort but it was not my first time in Mexico. Therefore, I had other resorts to compare to and this resort just does not meet the Mexico quality! I had the upgraded suite with jacuzzi tub-...More

    Thank victoria16612
    Hotel's Favourite
    Reviewed 8 April 2017

    I just got back from a week long stay here with my boyfriend. We came here to celebrate our 6th anniversary and we had an amazing time, we already miss it! There are so many positive things to say about the Sandos Caracol. Service -...More

    14  Thank Alex R
    Response from Web_Sandos, Gerente at Sandos Caracol Eco ResortResponded 11 April 2017

    Dear Alex R, Thank you for taking the time to write this detailed review about your stay with us. We are excited to read that you enjoyed your stay so. Thank you for recognizing the great service that our team provides. It's lovely to see...More

    Reviewed yesterday

    Wonderful place to take kids...we took our granddaughters. Ages 10-14... lots to see and do right on the resort. They loved feeding monkeys from the balcony every morning. Lots of activities at the pools planned for their age. Great entertainment that was good for all...More

    Thank Sheila D
    Reviewed 2 days ago

    The positives - The wildlife, monkeys, raccoons, coatimundi, peacocks, squirrels, hairless dogs, parrots, turtles, snakes. The waiting and reception staff very efficient and cheerful The adult pool and beach area The Adult restaurant rota (so you can have a peaceful meal every evening) The short...More

    1  Thank bobduc
    Reviewed 3 days ago via mobile

    We have been to Sandos Caracol 3 or 4 years in a row now. We have always had a good stay. Our friend are Royal Elite members so we also get to stay at that level. The beach in the VIP area is very nice...More

    1  Thank Ron B
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 2 days ago

    Dear Ron, We are glad to know that you had a great time staying at SandosCaracol. We would like to thank you for taking your time to write such a nice review on Trip Advisor. All our guest’s comments are valuable for us, as this...More

    Rosewood Mayakoba
    1,736 reviews
    #1 of 211 hotels in Playa del Carmen
     
    Complimento La Ruina/ Cafe Sofia
    1 review
    #184 of 211 hotels in Playa del Carmen
     
    Maranatha
    6 reviews
    #192 of 211 hotels in Playa del Carmen
     
    BlueBay Grand Esmeralda
    9,720 reviews
    #100 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Room Service
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Babysitting
    • Airport Transportation
    • Banquet Room
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$ 172 - US$ 439 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #30 Green Hotel in Playa del Carmen
    • #44 Top resorts Hotel in Playa del Carmen
    • #51 Spa Hotel in Playa del Carmen
    • #59 Family Hotel in Playa del Carmen
    • #72 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 956
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, BookIt.com, Travelocity, HotelsforEveryone, Hotwire, TripOnline SA, Cancelon, Evoline ltd, getaroom.com and HotelQuickly so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Caracol Beach ,
    • Sandos Caracol Eco Hotel ,
    • Sandos Caracol Beach Resort Spa ,
    • Sandos Select Club ,
    • Sandos Caracol Mexico ,
    • Hotel Sandos Caracol Eco ,
    • Caracol Village Hotel Playa Del Carmen ,
    • Sandos Caracol Beach & Spa Mayan Riviera ,
    • Sandos Caracol Resort ,
    • Sandos Caracol Riviera Maya
    Add Photo Photos
    Traveller (14205)
    Pool & Beach (2782)
    Room & Suite (1316)
    Dining (1082)
    Hotel & Grounds (8740)
    Family and Play Areas (639)
    Bathroom (156)
    Business Centre & Event Rooms (69)
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    Ask a question
    Questions & Answers
    kheidt2017
    14 October 2017|
    Answer
    Response from Web_Sandos | Property representative |
    Safety is first, We invite you to read our Water park regulations. Every guest, kid or adult, should ride the slides by themselves. We have some slides that are exclusively for kids and some others that for the height needed... More
    0
    Votes
    Google Translation
    Room Tips
    "All the rooms had balconies which was great for enjoying the atmosphere."
    Read review
    "We were in an Adult room in 68 Block the adults area, by the adult pool. Nice and quiet and a shirt walk to..."
    Read review
    "we had rooms all over"
    Read review
    "resortmaps.com will show you all the locations and villa numbers. Fewer mosquitos on third floor."
    Read review
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