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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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11,627 Reviews from our TripAdvisor Community

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Showing 6,718: English reviews
Ottawa, Canada
Reviewed yesterday NEW

We travelled as a family of 5 in Jan. 2017. Check in could've been long have I not read many reviews from this site. My husband went straight to the desk as I took care of the luggage. It still took 15-20 minutes. We had Alex great us with what sounds like time share although they don't call it that....

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Thank MSM0078
Elliot Lake, Ontario
Reviewed yesterday NEW

We were 2 female adults. Attended Dec. 15 to Dec. 25/17. Complex was very nice and clean. All staff would wear hair nets. Fabulous Food Mayan Fire was spectacular. Adults section beside ocean had lots of beach chairs.. Rooms were spacious and very cleaned. Re stocked every 2 days. Water Cooler in the room. For drawbacks: Beach very rocky. Not...

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Thank nicberna
Vacaville, California
Reviewed yesterday NEW

Beautiful property set in a jungle, on the beach. Family oriented but also couples friendly with an Adults Only pool area. Lots to do for all from kayacking, bicycling, walking through jungle with monkeys and numerous other animals, swimming in cenotas on property, to viewing Mayan ruins on property, even a water park for kids and adults. The beach is...

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Thank kelly15_12
nicolerdmw
Reviewed yesterday NEWvia mobile

We stayed at the resort for a week over the new year and for the most part enjoyed our stay. The kids club and waterpark were two main reasons we chose this property since we were traveling with our 5 year old daughter. The kids club and staff there are awesome. Our daughter had a awesome time when she attended...

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3Thank nicolerdmw
Flintshire, United Kingdom
Reviewed yesterday NEW

just thought id say that for someone who dislikes all inclusive-I got myself talked into this by my children-I must say I absolutely loved it the choice and standard of food was outstanding from Italian/Japanese/Brazilian and of course Mexican-my personal favourite was the trip to see the omelette lady in the Italian restaurant most mornings.pool/room bars/restaurants spotlessly clean at all...

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2Thank abr1969
Reviewed yesterday NEW

After reading some of the negative reviews we were a little worried about what to expect. We had a group of ~40 people so needed somewhere that would work with different budgets. I can honestly say the staff, food and entertainment here far exceeded my expectations. Even those who usually prefer much more expensive luxury properties had a great time....

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1Thank Kenya S
Toronto, Canada
Reviewed yesterday NEWvia mobile

My family and I arrived here Sunday night. We are travelling with 3 other families totalling 7 adults and 6 children. Within 2 hours of being here, one child and two of the adults had literally fallen, resulting in 2 cracked ribs and a concussion. They all fell because of the rain (which I understand can't be controlled) left every...

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1Thank mikeC2467FI
Littleborough,Manchester,England
Reviewed 2 days ago NEW

Excellent private check in for select club guests. Room great with large jacuzzi bath,huge shower room,twin sinks and huge bed. Loved the jungle view from the balcony, could lie in bed and watch birds, butterflies, parrots etc. Never tried room service, no menu re what was available. Had to ring and ask. Well stocked mini bar, re filled every other...

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3Thank PaulPauline10
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear PaulPauline10, We would like to thank you for taking the time to share your recent experience at Sandos Caracol. It is great to read that overall you enjoyed our resort, and all the amenities we offer such as the aqua park, the food, and the Select Club pools. As for the food goes, please rest assured that we are...

Edmonton, Canada
Reviewed 2 days ago NEW

This is my revised review on Sandos Caracol. I gave it 3/5 on the last review. I think it's necessary to let everybody know what happened after this trip. As mentioned before, there were 19 of us in the trip from Dec 20-27. On the departure date, my niece could not find her luggage 25 minutes before the airport shuttle...

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Thank timmom2014
Reviewed 2 days ago NEWvia mobile

The resort staff was excellent and the accommodations were nice. Only negative thing is there were too many kids and the adult only areas did not have a lot of snacks. This place is great for families

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Helpful?
Thank Joy G
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Joy G, We would like to thank you so much for choosing SandosCaracol as your holiday destination during your visit to Riviera Maya. We have carefully noted each point you raised in your review, and we will do our very best to ensure and improve your comments in order to provide the best service possible in the adult area....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Concierge

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 12,416 - ₹ 28,515 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#38 Top resorts Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,023 questions
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Questions? Get answers from Sandos Caracol Eco Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring water shoes”
 of 5 bubbles MSM0078, 17 Jan 2017 | Read review
“Rooms near main pool are more centrally located but of course there will be the pool activities to hear.”
 of 5 bubbles kelly15_12, 17 Jan 2017 | Read review
“Building 61 was a great location in the adults section”
 of 5 bubbles rsimon9096, 15 Jan 2017 | Read review
“Rooms by main pool are convenient to several restaurants and bars”
 of 5 bubbles B9005LTjenniferk, 13 Jan 2017 | Read review
“1011 and 1012 are right by the pool and beach. Nice time might try more secluded room.”
 of 5 bubbles mhershey, 13 Jan 2017 | Read review
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