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Sandos Caracol Eco Resort

4.8 km from Playa del Carmen centre
  • Free Wifi
  • Free Parking
  • Pool
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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11,866 Reviews from our TripAdvisor Community

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Showing 6,857: English reviews
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Hagersville, Ontario
Reviewed today NEWvia mobile

Not impressed. Definit language barrier at the check in desk, anything that was supposed to be included in the room was only received if a tip was left every day, my wife and her friend received a 2 for 1 massage package which we paid but upon check out our friend was charged for the massage again 150 US ....

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Helpful?
Thank terrymartin2016
Whitehorse, Canada
Reviewed yesterday NEW

This is an absolutely fabulous, family oriented property but well suited to adults whether in the private area or the family area. Actually quite quiet day or night. Very clean and well populated with wild and domestic animals; always something to do or see. All the food except the Brazilian restaurant tastes very very bland - but good for kids....

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1Thank r0n69
Texas
Reviewed yesterday NEW

I can't wait to return to this resort.... It has everything that a family needs to keep the kids occupied---monkeys, shows with Darth Vader and friends doing Gangnam Style (a 6 year-old and his 35 y/o dad's dream), snorkeling in Cenote, first snorkeling in the ocean for the 6 y/o (now he wants to get certified!), a super fun water...

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2Thank kristin8788
Saratoga Springs, New York
Reviewed yesterday NEW

Prior to our vacation I read a number of reviews ranging from splendid to scary, I have to say that we had a great experience at Sandos Caracol! The resort is very family friendly, the staff extremely helpful and ready to make you happy, and the jungle environment offers a great opportunity to experience elements beyond pool and dining. The...

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2Thank mhuchro
Minneapolis, Minnesota
Reviewed yesterday NEW

Just got back from the Caracol yesterday evening after a 6 night stay. My wife and I stayed with our 3 kids 11, 9, 6 yo. Overall this resort was a good place for families. There were goods and bads. Bads: -We booked two rooms and requested 3 separate times before out arrival for them to be connected. We wanted...

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1Thank jordan1977
Reviewed 2 days ago NEWvia mobile

Fabulous resort with excellent food,drinks and service. Everything was spotless and the grounds were beautifully groomed. The rooms were spacious and very comfortable. There was so much to do there and the views were just breathtaking. Especially loved feeding the monkeys bananas right off of our balcony. We had such a wonderful vacation here that we can't wait to return....

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1Thank Lisa B
alberta
Reviewed 3 days ago NEW

We had a beautiful room on the main floor. At first, I thought I would like to be on an upper floor, but when the animals and birds started visiting our balcony I changed my mind. There is a beautiful beach, although the water is quite rocky. We opted for the adult select rooms and couldn't have been happier with...

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3Thank sushew
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear sushew, We appreciate the time you took to elaborate this review. Thank you for highlighting the things you enjoyed the most during your stay such as the local wild fauna and your room. We are very happy as well to see that you had a great time in our hotel and that you enjoyed particularly our adult’s only section....

Davidson, Canada
Reviewed 3 days ago NEW

We had beautiful weather there the first two weeks in February. All the bar and restaurant staff are awsome. Big thanks to all the ones at the elephant bar they are awesome , Roy , at sports bar , Martha at the elite pool bar. And her partner. Also at the elite restaurant the Las Liries. Samuel and his girls...

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1Thank rlwoodman
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear rlwoodman, Thank you for writing this great about your last stay with us. We would like tot thank you for recognizing and mentioning those staff members that made your stay memorable. Thank you for your compliments about their service, everyone will surely be happy to read about the recognition of their hard work. We will certainly take into consideration...

Long Island, New York
Reviewed 3 days ago NEWvia mobile

Sandos Caracol Eco Resort was a dream vacation. It is so much more than typical beach and pool resort. We were in the middle of a Mayan jungle and rain forest and a beautiful beach as well. We saw spider monkeys and snorkeled in the cenote and small river. The staff is so kind, especially Napolean, Gregorio, Adolfo, Elliot at...

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2Thank JoMas16
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear JoMas16, We appreciate the time you have taken to write this review regarding your recent stay in our resort. Thank you for your kind positive comments about our guides and the experiences you liked most about our resort. It is truly great that your were able to enjoy the local fauna, as well as the educational and fun activities...

New York City, New York
Reviewed 4 days ago NEWvia mobile

This is our second time in the Sandos Caracol Eco Resort. I love the fact that it's immersed into the forest , populated by so many different animals and birds . I usually don't like the resort type of vacation, but the nature and the so many activities they have here , make me love to spend time in this...

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4Thank anencioni75
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear anencioni75, Thank you for choosing us again to spend yet another great holidays with us. We are glad to know that you had the best experience with our Xcalacoco activities, guided by Nancy. She will surely be happy to learn about your nice review. It is indeed great that you enjoyed our not so conventional resort, and all the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 11,833 - ₹ 25,204 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,175 questions
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Pittsburgh, Pennsylvania

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Questions? Get answers from Sandos Caracol Eco Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Different companies block book different rooms - check around”
 of 5 bubbles r0n69, 26 Feb 2017 | Read review
“We chose the one away from the beach but still felt we were in the middle of it!”
 of 5 bubbles kristin8788, 26 Feb 2017 | Read review
“Request room in the newly renovated buildings.”
 of 5 bubbles mhuchro, 26 Feb 2017 | Read review
“We had a main floor room corner and it was very quiet in the adults select section. Building 58”
 of 5 bubbles sushew, 24 Feb 2017 | Read review
“If you are a royal elite member. The penthouse”
 of 5 bubbles rlwoodman, 24 Feb 2017 | Read review
5 of 5