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    Sandos Caracol Eco Resort

    Carretera Chetumal Pto Juarez Km 295, Playa del Carmen 77710, Mexico
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    Lowest prices for your stay
    1/10/2017 2/10/2017
    Lowest price we found
    US$ 319
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    Traveller (14042)
    Pool & Beach (2765)
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    Overview
    • Excellent49%
    • Very good33%
    • Average11%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “select club” (1,244 reviews)
    “aqua park” (440 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Pool
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Bel Air Collection Xpu Ha Riviera Maya
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    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (12,782)
    Traveller rating
    Traveller type
    Time of year
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    1 - 5 of 7,403 reviews

    Reviewed yesterday via mobile

    "From start to finish this hotel was absolute quality.

Cocktails on arrival and Check in took about 20 mins on arrival resort is about 40 minute drive from Cancun Airport 

Bell boys take your cases to the room for you and all The staff were...More

    Thank klwilki1976
    Hotel's Favourite
    Reviewed 8 April 2017

    I just got back from a week long stay here with my boyfriend. We came here to celebrate our 6th anniversary and we had an amazing time, we already miss it! There are so many positive things to say about the Sandos Caracol. Service -...More

    7  Thank Alex R
    Response from Web_Sandos, Gerente at Sandos Caracol Eco ResortResponded 11 April 2017

    Dear Alex R, Thank you for taking the time to write this detailed review about your stay with us. We are excited to read that you enjoyed your stay so. Thank you for recognizing the great service that our team provides. It's lovely to see...More

    Reviewed yesterday

    Went to this resort a few years ago ,was amazing holiday but went back and its a huge disappointment,the staff who are all hard working were all very pleasant but the reception staff don't want to hear anything you ask about someone one says yes...More

    Thank CAROLINE4GIBSON
    Reviewed yesterday

    We spent the week of September 2-9 at Sandos Caracol and loved it. I have a number of resorts on my Mayan Riviera “to-visit” list but will be crossing them out in favour of a return visit to this resort. CHECK IN/OUT & GUEST SERVICES...More

    Thank cricketsmommy
    Reviewed 2 days ago via mobile

    We returned on the 13th September from a 2 week stay at this hotel. Amazing hotel with all of the animals going about etc, from monkeys in the trees to raccoons at night time!! The staff go above and beyond to give you the best...More

    Thank Devon_76
    Bel Air Collection Xpu Ha Riviera Maya
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    The Reef Coco Beach
    3,966 reviews
    #105 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Room Service
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Babysitting
    • Airport Transportation
    • Banquet Room
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$ 166 - US$ 442 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #30 Green Hotel in Playa del Carmen
    • #44 Top resorts Hotel in Playa del Carmen
    • #51 Spa Hotel in Playa del Carmen
    • #59 Family Hotel in Playa del Carmen
    • #72 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 956
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, BookIt.com, Orbitz, Travelocity, Hotwire, HotelsforEveryone, Cheap Tickets, TripOnline SA, getaroom.com, Cancelon, Evoline ltd and HotelQuickly so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Caracol Beach ,
    • Sandos Caracol Eco Hotel ,
    • Sandos Caracol Beach Resort Spa ,
    • Sandos Select Club ,
    • Sandos Caracol Mexico ,
    • Hotel Sandos Caracol Eco ,
    • Caracol Village Hotel Playa Del Carmen ,
    • Sandos Caracol Beach & Spa Mayan Riviera ,
    • Sandos Caracol Resort ,
    • Sandos Caracol Riviera Maya
    Add Photo Photos
    Traveller (14042)
    Pool & Beach (2765)
    Room & Suite (1314)
    Dining (1077)
    Hotel & Grounds (8634)
    Family and Play Areas (608)
    Bathroom (154)
    Business Centre & Event Rooms (69)
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    Ask a question
    Questions & Answers
    Sandindiana
    21 September 2017|
    AnswerShow all 2 answers
    Response from cricketsmommy | Reviewed this property |
    58 through 70 for sure and possibly 71, 72 and 73. We were Bldg 68 and loved the location.
    0
    Votes
    Room Tips
    "Up grade or you won't get any service no matter what you pay"
    Read review
    "I recommend Select Club if you're not travelling with children"
    Read review
    "The select club is a definite plus, spotty wifi, balconies for views/monkeys, ground floor rooms had lots of..."
    Read review
    "We loved the adults only section, it was quiet. For families, rooms by the pool seemed like they'd be..."
    Read review
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