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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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12,025 Reviews from our TripAdvisor Community

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Showing 6,971: English reviews
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Reviewed yesterday NEWvia mobile

Choosing to stay in the Select Club was 100% worth it. Only stayed Thursday-Sunday, but most of our trip was spent at the Select Club Beach, or the Select Club pool. My only complaints were, the service at the Select Club pool was quite poor. Stood in line for 10 minutes just to get water. Most days I had went...

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Thank Lindsay V
Hawkesbury, Ontario
Reviewed yesterday NEW

We spent a fabulous week at the Sandos Caracol Eco Resort! It was far more than just a hotel and a beach. It felt more like a community! Many excursions were offered but there was also a lot happening at the resort itself, for example biking on a bike trail, zumba by the pool, yoga led by a very skilled...

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Thank paulinesarrazin
Fredericton, Canada
Reviewed yesterday NEW

We went to Sandos Caracol from March 5-12, 2017. We were two families travelling together, 4 adults and 7 children..one was 10 yrs of age, the rest 13-16 years of age. First let me be clear, this is not a 5 star resort, and if you book this resort expecting 5 star luxury, you will be disappointed. They do not...

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5Thank dssdcraft
Louisville, Kentucky
Reviewed 2 days ago NEWvia mobile

We had a great stay here and very good service. We enjoyed our trip very much. Having said that....Depending what you're looking for in a vacation, this may or may not be the right place for you. If you don't like animals, nature or walking, stay away. If fabulous food is important to you and a fancy room, this place...

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4Thank acortie
Reviewed 2 days ago NEW

The outdated, tiny rooms matched the TERRIBLE service and bare bones amenities. Check in was painful, food was sub par to put it nicely, drinks were very few- stuck to beer the whole time. Nobody at the resort cared if you were happy or not- zero service. We were there with a large group for a wedding, everyone in our...

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Thank Cheryl B
Saskatoon, SK
Reviewed 2 days ago NEW

Just came back from Sandos Caracol Eco Resort (Mar 5-8). This is our second time visiting this resort and I must disclaim I had the luxury of staying in an Elite 1 Bedroom Suite due to the generosity of a friend’s timeshare purchase. I truly believe that staying “Elite” would be the best way to go though and can be...

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3Thank holidayfun2008
Reviewed 3 days ago NEW

This has been a great getaway for our family. It was a very relaxing week with beautiful weather. It started with us being greeted with fresh cold fruit drinks while waiting to check in. Service was consistently friendly. The animals on site are adorable; particularly the monkeys and the Mexican dogs. The food was excellent and our favourite was the...

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5Thank Lily B
Edmonton, Canada
Reviewed 3 days ago NEWvia mobile

Well we went there as a group of 20+ people for a wedding. The visit was very nice. Rooms felt like they were a little outdated (cracks in the bathtub,cracked mirror, screens fell out of the window). Beds were comfy and the ala carte meals were very good. The breakfast buffets were your typical selections, and sometimes cold food. The...

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1Thank ahallett182
Reviewed 4 days ago NEWvia mobile

This has been our 4th stay at the Sandos Caracol. We keep coming back because nothing else compares in the Playa del Carmen area. The staff are very attentive and courteous. The food is very good with a lot of different choices. The "Eco" of the resort is fascinating with all the wildlife, natural Cenotes, sprawling paths and walkways and...

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7Thank Linda K
Philadelphia, Pennsylvania
Reviewed 4 days ago NEW

Had a third floor penthouse in the adults only section. All inclusive with stocked fridge, bottle of tequila and bottle of wine. Food overall was excellent. Staff is very attentive and respond quickly to even the smallest problems. Loved the adults only pool area where we hung out the most. Also spent a lot of time under the coconut trees...

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4Thank MDU54

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Room Service

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 11,343 - ₹ 24,381 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#26 Green Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,272 questions
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Pittsburgh, Pennsylvania

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend asking for a room close to the quiet pool.”
 of 5 bubbles dssdcraft, 28 Mar 2017 | Read review
“Don't stay here!! Run!!!!”
 of 5 bubbles T3178MRcherylb, 27 Mar 2017 | Read review
“Close to beach not ground level”
 of 5 bubbles 546lilyb, 26 Mar 2017 | Read review
“Penthouse around building 62”
 of 5 bubbles MDU54, 25 Mar 2017 | Read review
“We were in building 28 third floor. It was very quiet as it overlooked the water slides which closed at 5 pm . Yes it was a bit of a stroll to the restaurants but for us that was great exercise .”
 of 5 bubbles Sandie_in_SK, 24 Mar 2017 | Read review
5 of 5