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The Reef Playacar

AMOMAUS$ 513*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 513*
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The Reef Playacar
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4,463 Reviews from our TripAdvisor Community

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There are newer reviews for The Reef Playacar
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Showing 2,683: English reviews
michigan
Reviewed 22 April 2011

We just returned from a one week stay at the Reef Playacar. I have to admit that this was the cleanest, friendliest (staff) all inclusive we have been to. The employees were all fantastic, very polite and provided great service. The pools were sparkling clean, as were the grounds and room we stayed in. We stayed in a 1st floor...

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6Thank jibreach
Boston, Massachusetts
Reviewed 21 April 2011

Just returned from The Reef with our 3 kids, found the resort excellent on all levels, clean, attentive and plenty of activities and opportunities for inactivity. The size of the resort is perfect for young families who can rest comfortable giving the kids some room to move around at all times while knowing they are close by. We will definitely...

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3Thank md1027_11
ReefPlayacarResort, Owner at The Reef Playacar, responded to this review

Thank you very much for remarking the intimacy and beauty that characterizes our Resort. The warmth of our staff is something that distinguishes us. Thanks for highlighting this important aspect of our hotel. We will discuss your comments about the variety of activities with our Animation team. Thank you for the feedback regarding this.Finally we are glad to inform you...

Minneapolis, Minnesota
Reviewed 19 April 2011

We had a really good time overall. The grounds were really pretty and the staff was good. The rooms need some updating but it didn't bother us becasue we didnt plan on spending much time in there. The only thing that I was a little upset about was the shower... everyday after a long day in the sun and feeling...

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1Thank ndbrit06
ReefPlayacarResort, Owner at The Reef Playacar, responded to this review

Thank you for your compliments regarding the grounds, beach and staff. We will make sure to share your nice comments with our bartender, Eric. We wonder if the problem you had with the shower was reported to our staff so that the problem could be solved properly. We are sorry for this inconvenience. We will share also your comments regarding...

Saint John, Canada
Reviewed 14 April 2011

Let me begin by saying i work in the Travel industry and visit 30 + resorts a year for work. I am used to looking at resorts , and how these cater to ALL people. This resort was looked at from a personal standpoint. We usually travel as a couple with our daughter and son in law. We look for...

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4Thank maritimetraveller1
Omaha, Nebraska
Reviewed 12 April 2011

Three families, 6 adults and 6 kids got to the resort about early, about 2:00 PM and the room was not ready. They gave us our wrist bands, checked our luggage and were told to come back in an hour. When we came back in an hour our room was ready and a bell hop took us to our rooms....

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2Thank skerlarry
Plymouth, Minnesota
Reviewed 8 April 2011

We have never been treated as well as we were at The Reef. The staff is exceptional, friendly, helpful, and genuine. The atmosphere combines the sounds of the jungle with the crash of the ocean. A glorious resort!

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2Thank NoelleJesse
ReefPlayacarResort, Owner at The Reef Playacar, responded to this review

We are really happy to receive such a nice compliment! It is a pleasure for us to make our guests feel what you are describing. We look forward to welcoming you once again soon!

Alberta, Canada
Reviewed 7 April 2011

Just got back from the Reef Playacar (March 26 to April 2, 2011). I enjoyed the reef, the resort is different. It has a natural feeling to it, with the walkways and waterfalls. The rooms are clean and are cleaned well during the week. There is some repair needed, however nothing that would bother anyone. The facilities are good, there...

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5Thank Andsar99
ReefPlayacarResort, Owner at The Reef Playacar, responded to this review

Thank you very much for remarking the natural feeling and good price quality aspect of our Resort. You mentioned what we feel are the most important strengths of this hotel: helpful staff, cleanliness, good food and convenient location. We hope this review encourage future travelers to visit us. We look forward to welcoming you again. Thank you!

Reviewed 4 April 2011

The reviews are pretty much spot on. The beds are hard as a rock & it's noisy. We had requested a king bed upgrade but didn't get it so we paid extra when we arrived to get one. The food is ok but tired of it after the week. The omelets are good but service is not the greatest. The...

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5Thank bouchard01
ReefPlayacarResort, Owner at The Reef Playacar, responded to this review

We appreciate your feedback about the stay at this Resort and want to thank you for the compliments about the Botticelli, a la carte. Regarding our beds, we are happy to inform you that we are changing the mattresses and we almost finished with all the rooms in the hotel. The decision has to do in part by comments from...

Rochester, Minnesota
Reviewed 1 April 2011

The location of the hotel is wonderful, just a 10-15 minute walk into town, but that was about the only benefit of the hotel. It is all-inclusive, which is nice, but there were not a lot of options. It did have a swim-up bar, but in order to get there you had to make your way through all the splashing...

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5Thank gert82507
ReefPlayacarResort, Owner at The Reef Playacar, responded to this review

We appreciate you took the time to write this feedback on Tripadvisor. We are sorry to hear that your stay with us was not as expected and we take seriously your complaint regarding the beds, in fact we are trying to solve this matter changing the mattresses for new ones and we almost finished with these changes. As you mention...

Calgary, Canada
Reviewed 30 March 2011

The tour company rated this as a 4 star, but it is a 3. Pros; Great setting with its own small jungle. Friendly staff at the bars and restaurants. Closest hotel to Playa del Carmen. Great food in the ala carte restaurants. Cons; No water in the room the first 3 days in spite of frequent requests. No pop until...

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3Thank Alf032011
ReefPlayacarResort, Owner at The Reef Playacar, responded to this review

Thank your for sharing your review on Tripadvisor. We appreciate your compliments regarding the atmosphere of the hotel, customer service, the hotel location and specialty restaurants. We are sorry to hear that you consider this hotel as a 3 star place because of the buffet food and nightly entertainment and will discuss your comments with the involved departments. We would...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Meeting Rooms
Official Description (provided by the hotel)
This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th Avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more   less 

Additional Information about The Reef Playacar

Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 10,592 - ₹ 23,510 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Playacar 3.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Reef Playacar Hotel Playa Del Carmen
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
The Reef Playacar Riviera Maya/Playa Del Carmen
Hotel Style:
#49 Top resorts Hotel in Playa del Carmen
#56 Spa Hotel in Playa del Carmen
#64 Family Hotel in Playa del Carmen
#65 On the Beach Hotel in Playa del Carmen
#80 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Playacar staff and other travellers.
225 questions
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1 month ago

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Questions? Get answers from The Reef Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a ground floor room”
ed1952, 10 May 2017 | Read review
“Stay away from the pools”
777drews, 8 May 2017 | Read review
“Some of the Rooms are musty.Just call and write 50 times ,cos with one they will not give you attention.”
Todor-Ivanov-Toto, 21 Apr 2017 | Read review
“None of the rooms have a direct ocean view, ask for an inside room, facing the inside of the property”
444stevenv, 10 Apr 2017 | Read review
“You do not get to choose they do not accept requests for rooms.”
BBWinner, 31 Mar 2017 | Read review
5 of 5
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US$ 513* /night
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Prices are for 1 room, 2 adults
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