We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Reef Playacar

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Reef Playacar
The Reef Playacar
Panoramas (2)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

4,352 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,640: English reviews
Start your review of The Reef Playacar
 Click to rate
Windsor, Ontario
Reviewed yesterday NEW

Great location on the beach. Friendly staff. The food is amazing with plenty of options. Walking distance to Playa Del Carmen. Plenty of water activities. I highly recommend a The Reef Playa car and will definitely return.

Review collected in partnership with this hotel
 Report
Helpful?
Thank thehaddocks2015
A TripAdvisor Member
2 reviews
Reviewed yesterday NEWvia mobile

I'd go back in a heartbeat! It was a great resort- the customer service was excellent. Francisco make sure we had a fun time by the pool. Elvis and Humberto kept the drinks flowing at the swim up bar. The buffet was much better than I expected and the Italian restaurant was really great. There's a snack bar open late...

 Report
Helpful?
Thank A TripAdvisor Member
Stara Zagora
Reviewed 2 days ago NEW

Good afternoon, I would like to express my disappointment from The Reef Playacar Resort & Spa and more from the Guest Service Manager! We are one of the biggest Tour Operator Company from Bulgaria and we work with the destination Mexico from many years. This month we had a group of 12 people staying at the hotel for 9 nights....

 Report
Helpful?
Thank Todor-Ivanov-Toto
Chicago
Reviewed 3 days ago NEW

No available ice except on the bars Refrigerator in the room not working Personal very friendly,rooms clean.Ice parlor good idea for kids.Games in the swimming pool area and a music entertaining. Could be more restaurant choices

Review collected in partnership with this hotel
 Report
Helpful?
Thank B5204PVanas
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear B5204PVanas, Thank you very much for taking the time to write this review. We appreciate every single word of your feedback as we consider every review as a gift. Your valuable opinion is an important source to maintain our high standards in quality and service as we endeavor to go beyond the expectation of every guest we have the...

Reviewed 4 days ago NEWvia mobile

Had a wonderful experience at this resort. The beautiful cenote surrounded by rain forest is a phenomenal centrepiece at this resort and is very eye catching. The pools and beachfront are amazingly picturesque and the staff are extremely fun and friendly. A special shout out to Sohilia, who really made us feel welcome while touring us around the resort.

 Report
Helpful?
Thank Cam S
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear Cam S, We would like to thank you for your comments; it is truly a pleasure to learn about the fantastic stay you had and we appreciate the time you took to share your experiences. We are pleased to hear that you enjoyed our lush gardens! The nature surrounding the property is a favorite of ours as well. We...

missouri
Reviewed 6 days ago NEW

We always stay at the reef coco beach. We took the free van ride from the hotel over and spent the day on the beach. It was wonderful and the service was great. The waiter came around and brought us drinks all afternoon.

 Report
Helpful?
Thank christina c
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear Christina c, Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to...

Windsor, California
Reviewed 1 week ago

Here's the deal: Pro's: -Beach is perfect -Jungle atmosphere is cool Con's -We booked a queen bed (we being a married couple) room.... and they gave us two twins.... seriously?? Too small for both of us to sleep in. When we inquired about it they told us when you book a bed type in their rooms it is not really...

Review collected in partnership with this hotel
 Report
Helpful?
Thank grey678
Schomberg, Canada
Reviewed 1 week ago

Was there for a short 4 day trip, upon arrival there were "no available rooms." We were set up on a suite by the pool for the first night. Front desk asked us to come back the next day around noon to set us up in our new room. Enjoyed our first day, room was amazing, staff was excellent. Next...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank JR G
Hull, Georgia
Reviewed 1 week ago

We were very pleased with our stay at the Reef Playacar. We definitely plan on coming back one day!! The staff were so nice and accommodating to make us feel at home. The grounds were absolutely beautiful!! We highly recommend this resort!!

Review collected in partnership with this hotel
 Report
Helpful?
Thank katiegX8285GY
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear KatiegX8285GY, It is a pleasure to read such a wonderful review. We are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. We are glad to read that you were provided with our courteous, outstanding service....

Newfoundland and Labrador, Canada
Reviewed 1 week ago

We absolutely loved the reef playacar resort. It is a small resort which might not be for everyone but we appreciated its size. It had the feel of being right in the jungle with a cenote right in the middle... beautiful gardens! Everything was kept up so well by the staff.. who were all such beautiful and pleasant people. We...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Mark L
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear Mark L, We would like to thank you on the behalf of the entire staff of the Reef Playacar . It is a pleasure to read your detailed review. Your comments are very encouraging and will be taken with great consideration. You can rest assured we will share your kind words with our entire team and management. We are...

3,343 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3023)
Viewed
Pool/Beach Area (898)
Viewed
Hotel & Grounds (629)
Viewed
Dining (247)
Viewed
Room/Suite (218)
Viewed
View from Room (100)
Viewed
Bathroom (43)
Viewed
Family/Play Areas (36)
Viewed
Business Centre/Function Rooms (12)
Viewed
0:33
Videos (4)
Viewed
Other (836)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (251)
Viewed
Amenities (62)
Viewed
Beach (28)
Viewed
Pool (16)
Viewed
Pool 2 (14)
Viewed
Dining (43)
Viewed
Superior Package Room (36)
Viewed
The Hotel (52)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (69)
Viewed
Hotel & Grounds (10)
Viewed
Dining (6)
Viewed
Room/Suite (6)
Viewed
Family/Play Areas (10)
Viewed
Pool/Beach Area (8)
Viewed
View from Room (3)
Viewed
Other (26)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.4 km away
Sunset Fishermen Spa & Resort
Sunset Fishermen Spa & Resort
#79 of 213 in Playa del Carmen
973 reviews
3.3 km away
Mahekal Beach Resort
Mahekal Beach Resort
#27 of 213 in Playa del Carmen
2,533 reviews
0.3 km away
Allegro Playacar
Allegro Playacar
#88 of 213 in Playa del Carmen
4,458 reviews
Show Prices
Show Prices
Show Prices
3.8 km away
The Reef Coco Beach
The Reef Coco Beach
#104 of 213 in Playa del Carmen
3,573 reviews
1.4 km away
Sandos Playacar Beach Resort
Sandos Playacar Beach Resort
#62 of 213 in Playa del Carmen
12,102 reviews
0.5 km away
Iberostar Quetzal Playacar
Iberostar Quetzal Playacar
#43 of 213 in Playa del Carmen
4,500 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Meeting Rooms
Official Description (provided by the hotel)
This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th Avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more   less 

Additional Information about The Reef Playacar

Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 11,724 - ₹ 24,485 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Playacar 3.5*
Number of rooms: 196
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Despegar.com, Hotwire, Travelocity, Hotels.com, HotelsforEveryone, Cancelon, TripOnline SA, Evoline ltd, getaroom.com and HotelQuickly so you can book your The Reef Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Reef Playacar Hotel Playa Del Carmen
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
The Reef Playacar Riviera Maya/Playa Del Carmen
Hotel Style:
#49 Top resorts Hotel in Playa del Carmen
#55 Spa Hotel in Playa del Carmen
#64 On the Beach Hotel in Playa del Carmen
#64 Family Hotel in Playa del Carmen
#80 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Reef Playacar staff and other travellers.
220 questions
Ask a question
3 days ago

See all questions (220)

Questions? Get answers from The Reef Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some of the Rooms are musty.Just call and write 50 times ,cos with one they will not give you attention.”
Todor-Ivanov-Toto, 21 Apr 2017 | Read review
“None of the rooms have a direct ocean view, ask for an inside room, facing the inside of the property”
444stevenv, 10 Apr 2017 | Read review
“You do not get to choose they do not accept requests for rooms.”
BBWinner, 31 Mar 2017 | Read review
“its really luck”
badgersfan4, 24 Mar 2017 | Read review
“If you have mobility issues, request a first, ground floor room”
dann98, 18 Mar 2017 | Read review
5 of 5