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09/04/2017 10/04/2017
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    Iberostar Tucan Hotel

    Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
    Apr 9 Apr 10
    1 room, 2 adults, 0 children
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    Traveller (7341)
    Pool & Beach (1758)
    Room & Suite (706)

    • Excellent61%
    • Very good27%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “star friends” (496 reviews)
    “howler monkeys” (189 reviews)
    “jungle area” (147 reviews)
    Free Parking
    Breakfast included
    Room Service
    Fitness centre
    Free Internet
    3.5 Star Hotel
    All hotel details
    09/04/2017 10/04/2017
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    Free Cancellation
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    Standard Room

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    Free Cancellation
    09/04/2017 10/04/2017
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    Write a Review
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    Traveller rating
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    All reviews star friends howler monkeys jungle area tropical restaurant specialty restaurants swim up bar dressel divers japanese restaurant towel hut ate at the japanese beds are hard pool beach gated community emailed the hotel cab ride plenty of chairs apple vacations buffet food magic show ala carte
    Reviewed 30 May 2010

    Fantastic time, let me know if I can help answer any questions. We also went to Xel-ha, River Secreto and Xplor.

    Reviewed 29 May 2010

    the jungle was wonderful. Kids where treated great. I liked that the staff knew English very well and understood your needs. The food was very good, and drink where fine . I read about the hard beds but they where good for me. The rooms...More

    Reviewed 27 May 2010

    We had a fabulous time with our 4 children! Great location, great food, great ice cream by the pool. The weather said that it was supposed to rain and thunderstorm every day while we were there and it was gorgeous! A great beach, but get...More

    Reviewed 25 May 2010

    I'd like to preface this review with this statement - we had a great time! We were greeted with cold beverages upon arrival, check-in was easy, our room was comfortable. Mini bar was restocked daily and the housekeeping staff did a wonderful job (loved the...More

    Reviewed 24 May 2010

    My family ( wife, 13 and 10 year old children) had a wonderful time at the Tucan. The beach was beautiful and clean. The hotel grounds were beautiful and well maintained. The staff and activities were great. The pool was very nice as well. We...More

    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free Internet
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Tennis Court
    Traveller (7341)
    Pool & Beach (1758)
    Room & Suite (706)
    Dining (586)
    Nearby Restaurants
    76 reviews
    1.60 km away
    46 reviews
    1.47 km away
    Porto Bello Restaurant
    17 reviews
    1.44 km away
    Eat Acate
    16 reviews
    1.47 km away
    Nearby Attractions
    Riviera Maya
    443 reviews
    1.28 km away
    Plaza Playacar
    417 reviews
    1.27 km away
    Playacar Center
    11 reviews
    .89 km away
    Aventuras Mayas
    7,490 reviews
    1.48 km away
    Questions & AnswersAsk a question
    Is it possible to get two rooms next to each other with a connecting door? If so - what should one request? We are thinking of traveling with our children and prefer separate rooms... Thanks!
    26 March 2017|
    Response from 448margaret | Reviewed this property |
    We were side by side last few years no problem. I don't recall if rooms connect as we didn't need connecting bc they are older but they put us together with no issues at all.
    We typically don't do many of the specialty restaurants as my husband only eats fish and seafood. Which of the 4 restaurants would be our best bet for seafood/fish? Thanks.
    25 March 2017|
    Answer Show all 6 answers
    Response from 448margaret | Reviewed this property |
    Also- we ate at the Japanese restaurant last nite and they had awesome seafood too. It's habachi style so you are with other people while the chef cooks in the middle of you.
    Sarah B
    How can I contact the hotel?would like to email ahead with regards to room and hubbys birthday. Also dies the hotel provide beach towels and if so are they free?
    22 March 2017|
    Response from Lesley T | Reviewed this property |
    Hiya, by all means email with room request but they cannot always accommodate - we have tried twice and not had the rooms requested but we have always liked our room anyway :) Beach towels are provided free of charge however... More
    Room Tips
    "Room on the south side are quieter but close to the beach. higher floor might be nice to see the sunrise."
    Jose_Enrique, 1 day agoRead review
    "get a room nicely place in the middle of the resort , exactly midway between the main areas and the beach"
    Tennjed420, 10 days agoRead review
    "Room in building 15 get the full effect (LOUD) of the entertainment. Pass on this one, unless you want to..."
    Megaslim99, 10 days agoRead review
    "Near the ocean or south facing for noise levels at night"
    elizabeth_pierre, 13 days agoRead review
    "All of the rooms are good, but choose one as close to the beach as possible, and you will be happy."
    Andrew780, 14 days agoRead review
    "Ask for a room not facing the south. The resort next door is very noisy especially in the evening."
    Virginia S, 15 days agoRead review
    "Superior rooms are closer to the pool and beach. There are no elevators, but only 3 floors max."
    kilarneyvt, 19 days agoRead review
    "Rooms on either end of the entire complex are probably quieter"
    Tropical1115, 19 days agoRead review
    "rooms by the pool and beach"
    CathyJ993, 21 days agoRead review
    "We stayed in the 1600 building 1st floor and never saw monkeys. Peacocks were always there. And those things..."
    spiwilson, 24 days agoRead review
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