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Iberostar Tucan Hotel

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Iberostar Tucan Hotel
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6,322 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Tucan Hotel
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Showing 4,484: English reviews
Brandon, Canada
Reviewed 2 weeks ago

This was our group's 3rd time staying at this property and it was as good, if not better than the last 2 stays. If I could rate this a 4.5/5 I would. Most of us thought it really improved in the food area. Last couple of times there, sometimes the food wasn't hot, other times it was piping. This time,...

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Helpful?
8Thank beachnut81
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for your kind comment and for returning for another experience at IBEROSTAR Tucan & quetzal. We highly appreciate your loyalty as a customer. We are glad to hear about you noticing our improvement regarding our food offer. It is an honor to read your kind recognition towards the quality service of our dedicated and hard-working staff...

Canada
Reviewed 2 weeks ago

Just got back after a very relaxing week at the Iberostar Tucan. The check-in was fast, a la cartes booked and a quick transfer to Building 10 - oceanfront junior suite. A slight problem with the safe was addressed within 20 minutes. The room was clean, adequate with great housekeeping and stocking - no complaints. The only problem was the...

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4Thank 60nikita
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for spending your recent vacation at IBEROSTAR Tucan & Quetzal and for dedicating your time to write about your experience. We are pleased to hear that you relaxed during your stay with our pleasant service, the delicious food of our buffets and the wonderful roaming wildlife. We apologize about the hot water inconvenience and please know...

Stoke-on-Trent, United Kingdom
Reviewed 2 weeks ago

our accomadation was first class, the food was to die for so much and a very good variety, the huge complex was excellent, very well laid out, we could not fault anything at all ,Iberostar tucan is a holiday of a life time , so much to do and see you will love it all its a five star luxury...

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2Thank royalanjones
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for spending your last vacation at IBEROSTAR Tucan & Quetzal and for taking the time to write such a lovely review. It is a pleasure to read that you enjoyed your stay at our beautiful facilities and that you liked the delicious food we offer. We are happy that we could make your holiday a memorable...

A TripAdvisor Member
1 review
4 helpful votes
Reviewed 2 weeks ago via mobile

Our second visit to Iberostar Tucan, will be back again. Stayed first week of Feb., were in 1200 block looking toward Sandoz, great area to watch monkeys and peacocks. Enjoyed the big pool and beach, have stayed at other resorts in Riviera Maya and this the best beach. Food and drinks were good, great beach drink waitresses.Ate at Japanese and...

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Helpful?
4Thank A TripAdvisor Member
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for your preference and for your second visit to IBEROSTAR Tucan & Quetzal. We are truly happy to know that once again we fulfilled your expectations by providing wonderful services and attentions as our main goal it to achieve our customer satisfaction. We look forward for your next visit for a fantastic...

London, United Kingdom
Reviewed 2 weeks ago via mobile

I write this as I sit next to the pool in total shade. I'm pretty frustrated. This has been the case for 90% of the holiday. We had to search for quite a while and had to carry a bed from one area to another to have 2 together. As other reviews have mentioned, it is nigh on impossible to...

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Helpful?
3Thank Leah H
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for sharing your comments about your current stay at IBEROSTAR Tucan & Quetzal. It is great to read that you like our beautiful facilities and that our natural environment, amazing wildlife and attentive staff are a highlight. On the other hand, we would like to inform you that extraordinary measures are being...

Reviewed 2 weeks ago

We just returned from a repeat two week holiday and if anything it was better than last year. They even gave us the same room. I love to see all the animals, I can spend hours watching them. The hard work that keeps the place in tip top condition is plain to see. The staff are lovely and can't do...

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Helpful?
7Thank Sue T
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing once again IBEROSTAR Tucan & Quetzal to spend your Caribbean vacation. It pleases us to read that you greatly enjoyed your room location, our amazing wildlife and our tasty food. We truly strive to make memorable experiences to our beloved guests, each one better that the other. It will be...

Bristol, United Kingdom
Reviewed 2 weeks ago

The hotel is roughly 50mins by taxi from the airport. Upon arrival you will be welcomed by floods of staff eager to please and will also go the extra mile without being asked to make your stay a pleasant one. The hotel benefits from several water features and a wooded area where different types of resident wildlife resides and also...

Review collected in partnership with Iberostar
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Helpful?
3Thank marty1621
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for your recent stay at IBEROSTAR Tucan & Quetzal. We are pleased to know that our wonderful environment, our fun evening entertainment and our amazing and accommodating staff were a highlight during your stay. We appreciate your kind comments and wish to soon provide you with another great experience. Best regards, Quality Manager IBEROSTAR Mexico

London, United Kingdom
Reviewed 3 weeks ago

We’ve travelled as a family of three, 2 adults and a 4 years old girl and all of us were catered well . Lots for adults to enjoy and great kids club for young lady to spend time in. Thank you, Yessica, Karina and all other ladies who made Maya welcomed, she misses you! Kids club have plenty of activities...

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Helpful?
15Thank lyudmyladurneva
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for taking the time to write such a full review about your recent experience at IBEROSTAR Tucan & Quetzal. We truly appreciate every one of your words which also help future travelers to be welcomed by our hospitality. It is our main goal to provide memorable experiences and quality services to all...

Pennsylvania
Reviewed 3 weeks ago

Me and my wife visit the Caribbean every year and like to go somewhere new each time, last year in 2016 we went to Iberostar Tucan, We loved everything about the resort. The path through the jungle to the beach and pool seeing animals is a fantastic site. The resort is super clean from the front to the back, even...

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Helpful?
3Thank Kenny K
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We were honored to have welcomed you once again at IBEROSTAR Tucan & Quetzal, this time to celebrate such special occasion. It also pleases us to hear that your stay was as lovely as you expected with our amazing natural surroundings, gorgeous pool and beach area, attentive staff and delicious dishes. We hope for another surprise that brings...

Orpington, United Kingdom
Reviewed 3 weeks ago

We have just returned from a two week stay at the iberostar Tucan. The accommodation was a little dated but extremely clean. The buffet was of a high standard although towards the end of the second week it becomes a bit sameish. The Italian and Mediterranean restaurants were exceptional, the steak restaurant was good, however we found the Mexican better...

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Helpful?
4Thank anniemeverson
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are thankful to you for having chosen IBEROSTAR Tucan & Quetzal to enjoy your vacation. It is a pleasure to hear that you had a memorable and fun experience all the way through your stay at our facilities, specially thank to our exceptional staff and our entertainment team members Gilberto, Karlos, Luis and Lester. Certainly, they are...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Internet
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 12,502 - ₹ 28,566 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen
Hotel Style:
#13 Family Hotel in Playa del Carmen
#15 Green Hotel in Playa del Carmen
#22 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Tucan Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get as close to the beach and restaurants as possible. Otherwise it's a long haul.”
Nanamary, 18 Apr 2017 | Read review
“We paid for Jr Suites and received double rooms... without any compensation for the difference in room costs!”
CarolinaBands, 17 Apr 2017 | Read review
“top floors with monkeys”
sellars123, 12 Apr 2017 | Read review
“take a high position room to see more”
royalanjones, 7 Apr 2017 | Read review
“We stay close to the buffet but no night noise”
297suet, 5 Apr 2017 | Read review
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