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Iberostar Tucan Hotel

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Traveller (8311)
Pool & Beach (2036)
Room & Suite (904)
Overview
  • Excellent63%
  • Very good27%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“star friends”(472 reviews)
“howler monkeys”(214 reviews)
“jungle area”(161 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star accommodation
All hotel details
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Reviews (7,120)
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4,835 results
Traveller rating
2,886
1,351
381
136
81
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2,886
1,351
381
136
81
Show reviews that mention
All reviewsstar friendshowler monkeysjungle areaspecialty restaurantsswim up bardressel diversjapanese restaurantate at the japanesetowel hutpool beachgated communityother resortsemailed the hotelplenty of chairsmagic showcab rideapple vacations
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1 - 5 of 4,835 reviews
Reviewed yesterday

This tropical resort is a beautiful, lush property consisting of two sister hotels (Tucan & Quizale) separated by a magnificent array of monkeys,flamingos,swans, and other animals indigenous to Mexico! There are five specialty restaurants that you must make reservations well in advance if you plan...More

1  Thank skipsap1946
Reviewed 2 days ago via mobile

I have recently visted iberostar tucan with my family and have had a fantastic time!!!! The food is excellent, the entertainment is incredible and has clearly taken a long time to prepare. Another great thing in the hotel is the clubs which my child loved...More

2  Thank Ella T
Reviewed 5 days ago

We were in building 14, the is equal distant between the pool and the from desk, the services and employees were excellent, the pool can get crowded, so go early, I would have given Tucan 5 stars but the pool buffet and the late night...More

2  Thank mtxprim3
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 2 days ago

Dear guest, Thank you for recently staying at Iberostar Tucan & Quetzal. It is wonderful to hear that you had a pleasant vacation in our hotel and enjoyed our beautiful facilities, the attentive service of our staff as well as our main buffets and room...More

A TripAdvisor Member
12
Reviewed 5 days ago via mobile

I enjoyed a stay at Iberostar in Jamaica once before. The food was phenomenal. The beach was pristine. I have been to Mexico at least 6 times over the span of 24 years. I especially loved body-surfing in Tulum, hanging at the beach in Puerto...More

2  Thank A TripAdvisor Member
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 2 days ago

Dear guest, We would like to thank you for your preference and for having chosen Iberostar Tucan & Quetzal on your recent vacation. It is of great pleasure to know that the attentiveness of our staff as well as our natural surroundings and facilities were...More

Reviewed 1 week ago

I had higher expectations of the resort then what I got. The rooms and beach were great the food at the restaurants was as expected nothing spectacular but fairly solid. There are animals roaming the grounds Agoutis are the largest group. There are a few...More

5  Thank Alena V
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 5 days ago

Dear guest, Thank you for sharing your experience at Iberostar Tucan & Quetzal. We are glad to know that you enjoyed our beach area, the charming wildlife roaming our natural surroundings and the pleasant accommodations. On the other hand, we are sorry to read that...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Spa
Free Internet
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Wheelchair Access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$ 186 - US$ 477 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Playa del Carmen
#18 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#28 Top resorts Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 186 - US$ 477 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Playa del Carmen
#18 Green Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#28 Top resorts Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (8311)
Pool & Beach (2036)
Room & Suite (904)
Dining (640)
Family and Play Areas (138)
Amenities (65)
Business Centre & Event Rooms (41)
Questions & Answers
Ask a question
rsmtz
14 August 2018|
Answer
Response from TravelLoverWithKids | Reviewed this property |
Cannot comment on the current seaweed situation, but the nightly shows in this resort are the best I have seen in all resorts I've been to. Starts at 9:30PM until 11PM. Very professional entertainment team. There is no night... More
1
Vote
Kristy P
14 August 2018|
AnswerShow all 2 answers
Response from TravelLoverWithKids | Reviewed this property |
They have great variety of food in the buffets and you can always talk to the chef and ask for the specific dietary options. They are very helpful about that.
1
Vote
Room Tips
"If you want monkeys on your balcony request when you check in a top floor jungle side block 12-15"
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"Do not stay at this resort. If you have to ask for a room facing jungle and has a balcony, so you can at..."
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"Jungle view rooms are definitely a unique experience."
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"Rooms with an ocean view are worth it, but there aren't as many available"
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