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Iberostar Tucan Hotel

Certificate of Excellence
GreenLeadersGold level
28/06/2017 29/06/2017
1 room 2 adults 0 children
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Iberostar Tucan Hotel
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6,386 Reviews from our TripAdvisor Community

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Showing 4,507: English reviews
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Burton on Trent
Reviewed 3 days ago NEW

Our 3rd stay at the Tucan and not disappointed. Staff were great as usual - a bit sad not see our old friend Santos behind the bar in the evenings but Humberto was first class. Weather was glorious and the only down side was the seaweed. It's appearance is unavoidable but the way of dealing with it by manually digging...

Review collected in partnership with Iberostar
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3Thank EP-Burton-on-Trent
London, United Kingdom
Reviewed 3 days ago NEW

I am not a fan of all inclusive resorts, I fell that there is little choice of food and some watering down of drinks - not with the iberostar Tuscan however. The hotel is situated some 3 km from Play Del Carmen with all its restaurants and 5th avenue - a shoppers paradise. The hotel is very very clean and...

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5Thank keithwimbledon
Newcastle upon Tyne, United Kingdom
Reviewed 1 week ago

Ground floor room near reception is ideal Restaurants within walking distance and a great choice of menus Plenty sun loungers but arrive early to secure your favourite spot Staff readily available to serve you drinks All in all a very good place to visit BUT be warned accommodation is in need of modernisation despite recent redecoration Entertainment ranged from excellent...

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3Thank michael e
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for having stayed at IBEROSTAR Tucan & Quetzal for your recent vacations. It was a pleasure to serve you and to provide you with a memorable experience. We appreciate and will take into account your kind comments for improvement. We would like to inform that we have gradually started to remodel our rooms. We would be...

Birmingham, United Kingdom
Reviewed 1 week ago via mobile

We had a great holdays here. The staff were all fantastic, the food was sometimes a little cooler than we would like, however always top quality and presented well. Plenty of room in the restaurants, and the chefs were out talking to guests, making sure everything was ok. Great beach, fantastic pool. We struggled with our safe at first, and...

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3Thank mirky1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucan & Quetzal for your recent Caribbean vacation. We greatly appreciate your positive remarks about our service, facilities and attentions and we are glad to know that our lovely natural grounds and our amazing wildlife was a highlight on your experience. We hope will visit us again for another...

Whitby, North Yorkshire
Reviewed 1 week ago via mobile

Last year we went to the Bahia Principe in Mexico which was very good but as we like the Iberostar chain and have used them on numerous occasions,we decided to try the Iberostar Tucan. I emailed in advance requesting a quiet room overlooking the jungle or pool preferably blocks 12 to 14 on the third floor. We got Block 15...

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7Thank Ducksrus
Lopatcong, New Jersey
Reviewed 1 week ago via mobile

This was the second time we've been to this resort, and would come back again. They've maintained the jungle setting, which is very interesting. The staff is very friendly and attentive. It is located close enough to Playa Del Carmen to easily walk. It is in a very safe location.

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1Thank Jfk08865
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for choosing once again IBEROSTAR Tucan & Quetzal as your recent vacation spot. We are glad to read that you enjoy every aspect of your stay at our resort from our pleasant natural surroundings and the great service and attentions from our staff. We look forward to serve you on your next trip to Playa de...

Truro, United Kingdom
Reviewed 1 week ago

Just returned from 11 nights at the tucan, what an amazing hotel this is. Check in was smooth and easy. Great room with a great view of the pool. Recommend block 12 as away from the jungle and the noise of the entertainment. Food was good in the main buffet, but definitely recommend going to the Japanese restaurant was brilliant...

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2Thank Beth M
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for having recently stayed at IBEROSTAR Tucan & Quetzal. We are truly glad to read that you had a wonderful time at our resort and that your room accommodation, our food and all our hardworking staff were a highlight. We appreciate all your postivite remarks regarding our services and attentions. It would be a pleasure to...

London, United Kingdom
Reviewed 1 week ago

I am for the second time in this place and was really fantastic time for me and my family rooms and services was excellent bars and dinning place fantastic I am planning to go back again next year so far thanks for everythink.

Review collected in partnership with Iberostar
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1Thank RyszardDob
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for having chosen IBEROSTAR Tucan & Quetzal once again to enjoy your vacation. We sincerely appreciate your positive remarks regarding our facilities, services and attentions as we are happy that you have had a fantastic experience. We would be honored to receive you again any time. Attentively, Quality Manager IBEROSTAR Mexico

Middlesbrough
Reviewed 1 week ago

Why change a winning formula ? Second visit here and absolutely loved it. In actual fact because this was the 2nd visit we hit the ground running and were able to make more of our holiday and visit to this hotel. Little has changed since the last visit, the food is still awesome, the service is excellent, the beach is...

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3Thank Mark N
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for the opportunity to welcome you once again at IBEROSTAR Tucan & Quetzal. It pleases us that you had a pleasant experience with every aspect of your stay from our tasty food to our fun entertaining activities and the great service from our staff. Our hotel has several options for booking as...

Parker, Colorado
Reviewed 2 weeks ago

We just returned from our fifth stay at this resort, and we once again had the best time! The beach is beyond beautiful, the property grounds are kept immaculate, and it is so much fun to see all of the great wildlife on the property. We ate at the Japanese restaurant twice (excellent!), the Steak House (excellent!), and the Mediterranean...

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Helpful?
5Thank SheilaB2013
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are grateful to you for your preference by choosing IBEROSTAR Tucan & Quetzal to spend you vacations. It gives us great pleasure to read that once again you enjoyed a wonderful family vacation at our lovely beach and restaurants especially Japanese and Steak house with the special attentions of all our friendly staff. We look forward for...

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28/06/2017 29/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Internet
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 10,628 - ₹ 29,681 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen
Hotel Style:
#13 Family Hotel in Playa del Carmen
#16 Green Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Tucan Hotel staff and other travellers.
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Questions? Get answers from Iberostar Tucan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Near the pool or beach on top floor for the views”
keithwimbledon, 22 May 2017 | Read review
“Wild birds such as peacocks and howler monkeys are a problem if you are a light sleeper”
663michaele, 18 May 2017 | Read review
“Block 14 is quite noisy until midnight so try to avoid. Block 11 is very close to the beach.”
MarkN545, 12 May 2017 | Read review
“The Tucan side is more convenient to the private beach area if you are a member of The Club.”
conniej610, 10 May 2017 | Read review
“Rooms where al in blocks. If you want quiet, pick a room in block away from the main building”
  • View from our patio
HelenT945, 7 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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