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Paradisus Playa del Carmen La Perla

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Paradisus Playa del Carmen La Perla
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7,734 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Playa del Carmen La Perla
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Showing 5,363: English reviews
Reviewed 15 August 2016

My boyfriend and I along with my mother n law and father n law stayed at La Perla for 7 days! I can truly say We had an amazing time, we loved everything about this resort including the food, service, and drinks. I would definitely come back again! I have to say our server by the pool name Ruben was...

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Helpful?
1Thank Brenda Z
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Brenda Z, We value your feedback. Thank you for appreciating our outstanding resort, delicious food, clean rooms and excellent customer service. We will congratulate Ruben and Giovanni for being part of your wonderful experience. It will be a pleasure to host you and your family at La Esmeralda on your next holiday. Stefano Sturni Hotel Manager Paradisus Playa del...

Summerville, South Carolina
Reviewed 15 August 2016

Need to clearly enforce the adultsame only side of hotel more and not allow familis with kids to wander on adult side. Royal service is a premium but until they enforce it from non royal guest coming to private area, it's not worth it

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank thomasjZ4811IT
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear thomasjZ4811IT, Altought La Perla is an adults only resort we do share some common areas with our twin resot La Esmeralda, like El Zocalo and especially our Asian restaurant Bana. However, our room areas, pool and beach areas in La Perla side are adults only. Nonetheless we appreciate your suggestions which will help us improve our services. Sincerely Stefano...

Reviewed 15 August 2016

We travel once a year to major resorts in the Caribbean. Going in, we heard nothing but great things about Paradisus La Perla. Naturally we were a little skeptical since we have had fantastic stays in resorts before such as Excellence and Sandals. But we wanted to see for ourselves. Wow! We were not disappointed at all. This resort exceeded...

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Helpful?
2Thank Nick B
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Nick B, Thank you very much for taking the time to share your Paradisus Royal Service experience with us and with future visitors. It is pleasant to read we surpassed your expectations regarding the Royal Service benefits while you were pampered by our friendly staff, especially by your butlers Armando and Fernando, as well as Diana, Fernando, Inocencio and...

Castlewood, Virginia
Reviewed 15 August 2016

This was a beautiful property. I have to first say Ariadna Juzaino and Paola Alvardo were the best guest service people. They were awesome on getting us in the best restaurants. They remembered our names we we would pass them in the hotel. I just can't say enough about these two ladies. The food was great. Rooms were beautiful. All...

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Helpful?
Thank cmtlmays
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear cmtlmays, It is rewarding to know that you found in our resort a true Paradise and your overall experience was great while you enjoyed our first class facilities, the amazing food at our restaurants without excluding the warm service from Ariadna Juzaino and Paola Alvardo who made you feel special. Hopefully we will be able to serve you again!...

Lawton, Oklahoma
Reviewed 14 August 2016

We just returned from Paradisus in Playa del Carmen.We traveled with my sister and her husband.If you want to be pampered and treated like royalty,this is the resort to choose.We stayed in the Royal section,and it was worth the extra cost..beautifully decorated suite,superb service, pristine beach, delicious food,and friendly staff!!It was truly paradise,and I will definitely stay here again!!

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Johnnie M
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Johnnie M, Thank you for highlighting all the extra amenities and services our Royal Service guests get when staying there, such as the butler service, private beach and pool area, access to “La Palapa” restaurant for a la cart breakfast and lunch, Nespresso coffee machine in your room, jacuzzi at the terrace, and much more. It will be a...

Reviewed 14 August 2016

Paradisus La Perla offers a great experience at a reasonable price. If you are traveling as a couple the Royal Service is a must. The separate hotel, pool and restaurant are well worth the extra money. The butler service is included with royal service however the waiters, bartenders, maids, pool attendants and hostesses throughout the resort were so helpful the...

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Helpful?
4Thank Scott W
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen La Perla. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Marietta
Reviewed 13 August 2016

Excellent customer service and great food! I love the sun beds throughout the outdoors. I also liked the beds in the pools. You've thought of every way to relax. I had a swim in and out room. What a great concept.

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank Carolyn B
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen La Perla. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Highland Village, Texas
Reviewed 13 August 2016 via mobile

Family vacation--best food ever at an all inclusive. All staff are extremely kind and attentive. Spa facilities are great-Vanessa gives a great reflexology massage. Ivan rocks the pool with aqua aerobics a la international. Very safe atmosphere. Would definitely do a repeat here!

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Helpful?
Thank Sonya D
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen La Perla. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Charlotte, North Carolina
Reviewed 13 August 2016

My wife and I have travelled extensively in Europe, North America, Africa, and Central America. The week we spent at this resort was the best vacation ever. We have never experienced service that made us feel like we were A list celebrities. I can't wait to return.

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Helpful?
Thank Carl R
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen La Perla. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Phoenix, Arizona
Reviewed 12 August 2016

We decided to take our belated Honeymoon and travel to Playa del Carmen. We found the Paradisis through the Costco website and couldn't have been happier. We paid for Royal Service, which for the most part was awesome. Royal Service allows you access to a pool, palapa, and portion of the beach meant only for Royal Service guests, although I...

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Helpful?
3Thank sarap503
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen La Perla. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 22,925 - ₹ 60,129 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com, Prodigios Interactivos SA and Jetsetter so you can book your Paradisus Playa del Carmen La Perla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya
Hotel Style:
#3 Business Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
823 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Swim-in/out, prefer ground level”
 of 5 bubbles miak762, 20 Feb 2017 | Read review
“Top floor, away from housekeeping, Ocean view must be nice! We wouldn't know!”
 of 5 bubbles ljrsales, 20 Feb 2017 | Read review
“We had rooms facing the ocean, looking across the property. This gave us morning sun and afternoon shade on our deck. JUST PERFECT.”
 of 5 bubbles peterp665, 18 Feb 2017 | Read review
“For a peaceful and private room, get an ocean-facing, swim up room.”
 of 5 bubbles U3790YZkimw, 16 Feb 2017 | Read review
“some rooms on the main floor offer you access to a pool at your doorstep.”
 of 5 bubbles M9338RKmaureenm, 16 Feb 2017 | Read review
5 of 5