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Paradisus Playa del Carmen La Perla

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7,322 Reviews from our TripAdvisor Community

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Showing 5,086: English reviews
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed yesterday NEW via mobile

We visited this wonderful country for the final part of our honeymoon and everything that we found in the hotel was great. We were staying at the royal service area and we felt all the time very happy and content because everyone was always checking on us, on the beach, int he swimming pool, at the restaurant... the only bad... More 

Helpful?
Thank Maria A
1 review
Reviewed yesterday NEW via mobile

Recently stayed at Playa Del Carmen La Perla and it was absolutely beautiful. Everyone there is so kind and always there for whatever you need. Our room was upgraded to an ocean view for free which was exciting. The room was incredible! We stayed in the royal service suite so we had a concierge and he went above and beyond... More 

Helpful?
Thank Mari-Jayne H
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

Fantastic restaurants, pool, beach and a very good evening programme. Everything is taken care of. Nice design, relaxed atmoshpere. Very friendly service everywhere. Enrique in the gym was really cool!

Helpful?
Thank Tomasz D
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear Tomasz D, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com More 

Zaltbommel, The Netherlands
2 reviews
Reviewed 3 days ago NEW

We went for the first time to Playa del Carmen. And we only went for a couple of days. So this was an excellent and low risk choice. Playa del Carmen is in my view a much nicer place than I expected so I would consider next time to book a hotel in that city in stead of staying at... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Vincent202
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear Vincent202, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com More 

Staten Island, New York
2 reviews
Reviewed 3 days ago NEW

Excellent service at La Palapa Restaurant. Renau Arroyo waited on us and he was on point with all our dietary needs. Friendly and fast service. Food was also very well prepared. I would highly recommend this 4 star resort.

Helpful?
Thank 689nellies
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear 689nellies, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com More 

Montreal, Canada
1 review
Reviewed 3 days ago NEW

The service was great in the restaurants and the rooms. Rafael and his team, were definately our favorite waiters anticipating our every need. The room was just beautiful. Entertainment in the evenings could be better.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Pepe P
QD_Paradisus, Caidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear Pepe P, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with team as we are certain that they will be glad to read such remarkable notes. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com More 

Denver, Colorado
1 review
Reviewed 3 days ago NEW

Everything about this trip was perfect. All the restaurants were wonderful with delicious cuisine. We had Royal Service and felt so pampered and spoiled. Everything from the nightly turn down service to coming back from a long day to find the hot tub filled with rose petals and special bath products. A special thank you to our butler Ximena. She... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank julieannb437
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear julieannb437, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com More 

New York City, New York
1 review
Reviewed 4 days ago NEW

My husband and I booked the Paradius La Perla through our travel agent who we trusted! We were in the royal service room in the la perla side of the resort and it was beautiful. Our day started at the hadar buffet with having our amazing service from EVA and SARA, they offered us a variety of coffees and fresh... More 

Helpful?
Thank cccrosebud
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for your comment! Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management. We sincerely hope we can have the honor of being your host in not too... More 

1 review
Reviewed 4 days ago NEW

My husband and I just got back from Mexico, where we stayed 7 nights at La Paradidus Playa Del Carmen - La Perla, ROYAL SERVICE. From the moment we checked in, until Best Day Travel got us back to the airport, we were treated like royalty. It was the perfect Anniversary week! THE ROOM We booked a Junior Luxury Suite... More 

Helpful?
Thank Meg A
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear Meg A, We would like to thank you for choosing our resort as your host on your gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that you... More 

Marietta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Adult Only - average age 25 - 45; however, regardless of age, everyone seemed to be extremely happy with the activities. Plenty of shade, for people like me. This is our 2nd visit to La Perla. Stayed once in the family section (La Esmeralda) - during spring break (never again). We are returning with grandchildren in July 2017. Hopefully people... More 

Helpful?
Thank me612015
QD_Paradisus, Calidad at Paradisus Playa del Carmen La Perla, responded to this review

Dear me612015, Many thanks for taking the time to leave your kind words and observations following your stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna ($). Try a different menu every night with 14 restaurants and 16 bars. Popular dining options include Japanese, South American, Mediterranean, Mexican cuisine and Signature cuisine “Passion” by Martin Berasategui ($) Awarded by the AAA Five Diamond. 24-hour room service. The Cancun International Airport is 45 minutes from the Paradisus Playa Del Carmen La Perla. The shopping district of Playa Del Carmen, including tourist favorite 5th Avenue, is a 20-minute walk. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida Esquina Calle 112 | Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 23,049 - ₹ 66,753 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
TripAdvisor is proud to partner with Amex, Booking.com, BookIt.com, Expedia, Odigeo, Orbitz, Prodigios Interactivos SA, Hotels.com and Jetsetter so you can book your Paradisus Playa del Carmen La Perla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya
Hotel Style:
#3 Business Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
686 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I found the mattress a bit too soft.”
 of 5 bubbles Vincent202, 30 Nov 2016 | Read review
“The rooms are not very sound proof. Heard a lot of steps from room above us and people talking in the corridors.”
 of 5 bubbles pepep904, 30 Nov 2016 | Read review
“We stayed in 1088 and it was perfect, close to the pool and beach but private so we were able to use the hot tube outside on our Terrace!”
 of 5 bubbles cccrosebud, 29 Nov 2016 | Read review
“We were La Perla Royal Service Main Floor, but were actually ONE floor up, it was perfect. We overlooked the pool area.”
 of 5 bubbles 176mega, 29 Nov 2016 | Read review
“All rooms are very comfortable, some first floor room have pool access, we had an ocean view that was nice.”
 of 5 bubbles 253patf, 28 Nov 2016 | Read review
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