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Viva Wyndham Maya

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6,079 Reviews from our TripAdvisor Community

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Showing 2,503: English reviews
Minneapolis, Minnesota, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 5 days ago NEW

This is my second review of the VWM - the first review was unbelievably long and detailed and if you want to see it - just click on my profile button and you can see it. I'll use this review to describe what has changed this time around from when we last stayed there 2 years ago. We stayed over... More 

Helpful?
Thank David F
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for your review regarding your recent stay at the Viva Wyndham Maya. It is very nice to read your positive remarks about our upgraded and renovated services and facilities. We are very happy to know that we were able to exceed your expectations with these carefully planned upgrades in the different areas of the hotel. We... More 

1 review
Reviewed 1 week ago via mobile

So my friend and I decided to stay here for her thirtieth birthday as it's supposed to be fun. The entertainment was great, however when we booked we were under the impression that we had access to all the alacartes, nope, you only get access to 4 for one week, and we paid extra because she is gluten intolerant. Also... More 

Helpful?
Thank Kaleigh H
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear Guest, Thank you for sharing your comments with us on your recent vacation at the Riviera Maya. We regret the inconveniences that you might have experienced during your recent vacation at our resort. We take our guest’s opinions very serious and therefore rest assured that your comments will be taken as valid points that will assist us in our... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago via mobile

It's been 7 years since we visited the Viva Wydham Maya and can't wait to go back for our 25th anniversary in May. We loved it then and can't wait to go back. We've been to many places since then, and chose here for our Anniversary, due to the great service, drinks and food. See you in May.

Helpful?
Thank Kevin C
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear Guest, Thank you very much for your kind comments and for taking the time to post your review on TripAdvisor. We are very pleased to learn that you enjoyed your stay at our beautiful Resort 7 years ago and we would like to express our deepest gratitude for choosing our Resort for such a special occasion as your Anniversary.... More 

Pittsburgh
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 weeks ago

We stayed at Viva Maya a year ago and since then got engaged. We decided that a destination wedding was perfect for us and decided to return to the fabulous Viva Maya for our special day. We arrived on Saturday, November 5, 2016 and were able to check in early. We were upgraded to an amazing room that was steps... More 

Helpful?
2 Thank Kristy3518
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear Guest, Thank you very much for your kind comments and for taking the time to post your excelent review on TripAdvisor. We are very pleased to learn that you enjoyed your stay at our beautiful Resort and we would like to express our deepest gratitude for choosing our Resort for such a special occasion. We are extremely grateful for... More 

Toscana
2 reviews
Reviewed 2 weeks ago via mobile

We are an Italian couple from Empoli Florence: Cinzia and Roberto. Viva Maya is fantastic and comfortable. Everything was amazing. It is a paradise. Nice staff! A lot of food and drinks. Good choise to relax . Well connected to reserve tours.

Helpful?
Thank AgriSanVito
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear Guest, We appreciate your valuable feedback about the stay you had at our property. It is really rewarding to read your positive comments and we are glad to know that your stay at Viva Wyndham Maya was enjoyable. Thank you for choosing our Resort and for recommending us on TripAdvisor. Kind regards, General Manager Viva Wyndham Maya More 

Pitt Meadows, Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

It has been about 10 years since we visited the Riviera Maya side of Mexico. We did not have any service issues at check-in. I believe we received the "deluxe" room instead of the "superior" room that was initially indicated on our reservation. However, we did book this as a last minute trip & the hotel was fully booked. The... More 

Helpful?
Thank W1729BKannac
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, We highly appreciate the fact that you took your precious time to write a detailed review. Thank you so much for your valuable comments on your vacation at Viva Wyndham Maya. It is very important to us to receive feedbacks and to know that you had a pleasant vacation. Please remember that we will be glad to welcome... More 

1 review
Reviewed 4 weeks ago

We have been visiting Viva Maya since before our youngest was born, Her first time in a pool-VIVA Maya, with years of anticipating the Kids club when she was little. Great staff who obviously love the kids plus the same wonderful staff year after year. This is not a 5 star resort, but in my book it is. Comfortable, casual... More 

Helpful?
Thank letsgojetset
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for the fantastic review! It is wonderful to hear that you thoroughly enjoyed your stay. We truly appreciate it when our guests take the time to inform us about their experience at the Viva Wyndham Maya. We work every day with the commitment to provide a quality service to all of our guests. It is a... More 

Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago

Hello all - I rarely leave a review from previous holidays in south, but feel compelled to recognize this resort with a positive review. We traveled as a couple celebrating our anniversary and found from start to finish a great choice of hotels. We were extremely pleased with our room - 3205 - it was close to the quiet pool,... More 

Helpful?
3 Thank 759tanner
feedbackma, Director de Recepción at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for giving us the opportunity to serve you and your friends at Viva Wyndham Maya during your recent vacations. It is a pleasure to know that you were able to enjoy our services and facilities. Our customer’s satisfaction is our constant goal. Knowing we reached this goal in your recent stay is very rewarding for all... More 

Dover, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago via mobile

Came here for our honeymoon in May for 2 weeks. great staff, great food and lovely beach. Staff were more than happy to help. I would recommend going to akumal bay amazing and you get to swim with turtles in a natural habitat. Room was amazing and clean. The Mexican al a cart restaurant was great fun and food was... More 

Helpful?
2 Thank jaymc15
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Thank you very much for taking the time to write such an outstanding and excellent review about the Viva Wyndham Maya on TripAdvisor. We are so glad to hear that you thoroughly enjoyed your stay with us and that the Viva Wyndham Maya contributed in making your honeymoon an unforgettable experience! Your comments about our staff and about... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 October 2016

I'm a Wyndham diamond member. When I arrived the desk staff was Not friendly ,Not courteous and did NOT understand English. When I asked for another person to talk to, the desk clerk gave me an angry face pointed to the guest services desk. I quickly found out the entire resort had NO AIR-CONDITIONER anywhere except in my room. The... More 

Helpful?
3 Thank Rick G
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, We appreciate the fact that you have shared your thoughts on this traveler’s forum. We strive to create the best possible experience for our guests so it was disappointing to learn that the accommodations did not meet with your expectations. We encourage our guests to share their concerns during their stay so that we may address them immediately... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Viva Wyndham Maya

Address: Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 12,478 - ₹ 34,024 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Viva Wyndham Maya 3.5*
Number of rooms: 604
Reservation Options:
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Also Known As:
Viva Wyndham Maya Hotel Playa Del Carmen
Viva Maya
Maya Viva Wyndham
Wyndham Hotel Playa Del Carmen
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Wyndham Maya
Viva Wyndham Maya Riviera Maya/Playa Del Carmen
Hotel Style:
#42 Top resorts Hotel in Playa del Carmen
#49 Spa Hotel in Playa del Carmen
#49 Family Hotel in Playa del Carmen
#54 On the Beach Hotel in Playa del Carmen
#76 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viva Wyndham Maya staff and other travellers.
744 questions
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Questions? Get answers from Viva Wyndham Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try for first floor rooms if you can.”
 of 5 bubbles 783DavidF, 30 Nov 2016 | Read review
“Room 2100 was AMAZING...walk out of your room and your at the beach!”
 of 5 bubbles Kristy3518, 16 Nov 2016 | Read review
“Our room (1123) was close to the main pool, towel hut & the beach. It was a little farther from the lobby & buffet areas.”
 of 5 bubbles W1729BKannac, 7 Nov 2016 | Read review
“All the rooms look the same, casual enviornment. Anything with an ocean view is nice. I like the ground floor so kids can run in and out.”
 of 5 bubbles letsgojetset, 6 Nov 2016 | Read review
“3205 outstanding location and amenities”
 of 5 bubbles 759tanner, 3 Nov 2016 | Read review
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