We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Panama Jack Resorts Playa del Carmen

Traveller (6812)
Pool & Beach (1376)
Room & Suite (1185)
Overview
Constituyentes No. 1, Playa del Carmen 77710 Mexico See on map
AMENITIES
Free Internet
Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star accommodation
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]}}
Reviews (11,132)
Filter reviews
7,949 results
Traveller rating
4,940
1,782
601
377
249
Traveller type
Time of year
LanguageEnglish
More languages
4,940
1,782
601
377
249
Show reviews that mention
All reviews gran porto real il pescatore sushi bar maria's restaurant real resort ocean front fishing boats sand bags junior suite sports and entertainment standard room mayan coffee entertainment staff kids club fifth avenue water aerobics our waiter
FilterEnglish
Updating list...
1 - 5 of 7,949 reviews
Reviewed 2 days ago via mobile

This resort has so much going for it but it has one glaring negative. The beach is all but non existent in front of this hotel. It is heavily eroded by ocean on more than 3/4 of the access. With that said yes you can...More

Thank harrold2
Reviewed 2 days ago via mobile

My sister and I had our first ever ‘Sisters Trip’ to Panama Jacks in Playa del Carmen and had such a great time! We were most impressed with the incredible staff, all of whom went above and beyond to make our stay great! Jose and...More

Thank Quest14138492416
Response from silvestrevazquez, Gerente General at Panama Jack Resorts Playa del CarmenResponded yesterday

Dear Quest14138492416, Thank you very much for taking the time to share your review and letting us know your much expected sisters trip was amazing and you had a wonderful time! We are truly happy to know that our staff provided you with a memorable...More

Reviewed 2 days ago via mobile

we have coming to the gran porto/ panama jack for well over 10 years and it’s SO nice to see staff who have given their BEST over the years, we L O V E Judith from the pool area- next level perfection! thank youMore

Thank angelaasher
Response from silvestrevazquez, Gerente General at Panama Jack Resorts Playa del CarmenResponded 2 days ago

Dear angelaasher, Thank you very much for taking the time to share your kind review regarding your recent stay with us and letting us know you have granted us with the privilege of hosting your holiday through all these years. we greatly appreciate your kind...More

Reviewed 3 days ago

I just spent five dreamy days at Panama Jacks in Playa del Carmen and cannot wait to go back. The rooms were spotless and beautiful and the ocean view was breathtaking. I was impressed with the amount of comfortable beach chairs around two big pools...More

Thank Mandy M
Response from silvestrevazquez, Gerente General at Panama Jack Resorts Playa del CarmenResponded 2 days ago

Dear Mrs. Mandy M, We would like to thank you for taking the time to share your wonderful review about your past holiday with us. We are truly happy to read that you and your family had such an amazing stay and fully enjoyed our...More

Reviewed 3 days ago

I stayed at the resort and enjoyed the service and variety of coffee and the coffee bar. Special mention to Marissa. Makes the best Soy Lattes. Also has a rooftop pool for those who wish to have less noise. Beach is easily accessible and connects...More

Thank Ezio G
Response from silvestrevazquez, Gerente General at Panama Jack Resorts Playa del CarmenResponded 2 days ago

Dear Ezio G, We would like to thank you for sharing your valuable feedback and letting us know you fully enjoyed the attention and service of our property and of our coffee house in particular. It will be a pleasure to share your kind comments...More

View more reviews
About
Description
On a sundrenched beachfront in the heart of Playa del Carmen, Mexico, all-inclusive Panama Jack Resorts Gran Porto Playa del Carmen welcomes guests of all ages to recharge amid the azure seas, authentic culture and More coastal charm of the Riviera Maya. Cool and casual, this family-friendly resort is ideally located on the Caribbean Sea just steps away from the famed Fifth Avenue’s shops, clubs and restaurants. From action-packed activities like beach volleyball and wine tasting to oceanfront swimming pools with waiter service, discover the perfect combo of relaxation and adventure. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Spa
Breakfast included
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Hot Tub
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Wheelchair Access
Free Parking
Free High Speed Internet (WiFi)
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
287
Price range
US$ 178 - US$ 491 (Based on Average Rates for a Standard Room)
Formerly known as
Gran Porto Resort
Also Known As
Gran Porto Real Hotel
,
Gran Porto Real Playa Del Carmen
,
Hotel Gran Porto Real
,
Gran Porto Real Resort Spa
,
Porto Real
,
Grand Porto Real Playa Del Carmen
,
Gran Porto Real Mexico
,
Panama Jack Resorts Playa Del Carmen Riviera Maya
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
287
Price range
US$ 178 - US$ 491 (Based on Average Rates for a Standard Room)
Formerly known as
Gran Porto Resort
Also Known As
Gran Porto Real Hotel
,
Gran Porto Real Playa Del Carmen
,
Hotel Gran Porto Real
,
Gran Porto Real Resort Spa
,
Porto Real
,
Grand Porto Real Playa Del Carmen
,
Gran Porto Real Mexico
,
Panama Jack Resorts Playa Del Carmen Riviera Maya
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Photos
Traveller (6,812)
Pool & Beach (1,376)
Room & Suite (1,185)
Dining (551)
Amenities (67)
Family and Play Areas (45)
Business Centre & Event Rooms (33)
Nearby
Nearby HotelsSee all 226 nearby hotels
Magia Beachside Condo Hotel
38 reviews
.14 km away
Hilton Playa del Carmen
18,521 reviews
.16 km away
Blue Parrot Suites
146 reviews
.18 km away
Porto Playa Condo Hotel & Beachclub
716 reviews
.19 km away
Nearby RestaurantsSee all 1,503 nearby restaurants
Imprevist
1,460 reviews
.20 km away
Chef's Plate
399 reviews
.15 km away
Maria Maria
166 reviews
.15 km away
Spice
1,150 reviews
.16 km away
Nearby AttractionsSee all 779 nearby attractions
La Galeria de Playa
70 reviews
.18 km away
Arte en Playa
7 reviews
.25 km away
The Beetle Tour
13 reviews
.08 km away
Fishing Tour Playa Del Carmen
5 reviews
.14 km away
Questions & Answers
Ask a question
maureen B
13 November 2018|
Answer
Response from silvestrevazquez | Property representative |
Hello Ms. Maureen B, There is still not an specific date for the carnival but is for the last weeks of february and the beginning of march. I remain at your service and best regards, Silvestre Vazquez General Manager Panama... More
0
Votes
Google Translation
maureen B
13 November 2018|
Answer
Response from silvestrevazquez | Property representative |
Hello Ms. Maureen B, Thank you for contacting us. Yes, please approach our concierge department in order to let you know the books we have available. I remain at your service and best regards, Silvestre Vazquez General... More
0
Votes
Google Translation
Sasha G
13 November 2018|
Answer
Response from silvestrevazquez | Property representative |
Hello Ms. Sasha G, Thank you for contacting us. At the moment of your check in please notify our front desk about your diet and we will gladly give follow up with our food and beverage team to show you the options that we... More
0
Votes
Google Translation
Room Tips
"ocean view is not necessary..... pool is right on the ocean. Street view was fun. We had a nice patio and..."
Y456THnataliea
3 days ago
Read review
"As all nightly entertainment is poolside and can be loud, I’d recommend a room street side."
E8337VJbrianp
1 week ago
Read review
"There are rooms which will walk right out onto the quiet pool, those are probably your best bet."
donnamia
1 week ago
Read review
"3rd-floor city view was good, but a beach view shall be better"
847tonyg
1 week ago
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing