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One Playa Del Carmen

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624 Reviews from our TripAdvisor Community

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Showing 75: English reviews
Edmonton, Canada
Level Contributor
146 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 6 days ago NEW via mobile

Great front desk staff. Cesar and Rafael. They are very accommodating and helpful. I screwed up my booking and got there a day later to find there was no booking for me. Cesar came to the res us and solved the problem. I missed the free breakfast because I slept in. The beds are great quality and spotless.

Helpful?
Thank Pearlieman
Monica M, Gerente at One Playa Del Carmen, responded to this review

Thank you for posting a review about your recent stay. It was great to learn that you enjoyed all aspects of your stay with us. It has always been our aim to hire employees with a positive attitude who are able to embrace our philosophy and share our common values. I was delighted to learn from you that we succeeded.... More 

Nuevo Vallarta
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 week ago

First of all, location location location! This hotel is sandwiched between 3 big supermarkets (wallmart, a local one and MEGA comercial mexicana). It also has a big bus stop with its taxi base, tons of stores nearby, restaurants a plenty, banks and atms. Not to mention you're mere 2 blocks from a church, 3 from the famous cocobongo and 4... More 

Helpful?
Thank CesarinPillin
Monica M, Gerente at One Playa Del Carmen, responded to this review

Thank you for posting a review about your recent stay. It was great to learn that you enjoyed all aspects of your stay with us. We hope we have the opportunity to host you again very soon, it will be our pleasure. Kindly, Mónica Melgarejo General Manager More 

Level Contributor
4 reviews
Reviewed 1 week ago

We were having troubles finding a decent place to stay in Playa, but so glad we chose this hotel! It's very close to the main tourist area and a short walk to the beach! It's also a 5 min walk to some very delicious restaurants! Perfect for someone who will be spending most of their time wandering and adventuring! Breakfast... More 

Helpful?
Thank Paige K
Monica M, Gerente at One Playa Del Carmen, responded to this review

Thank you for posting a review about your recent stay. It was great to learn that you enjoyed all aspects of your stay with us. We hope we have the opportunity to host you again very soon. Kindly, Mónica Melgarejo General Manager More 

Vancouver, Canada
Level Contributor
3 reviews
Reviewed 1 week ago

Found this at a huge deal when I was a solo traveler, paid $46CAD per night. Had a good time while there with pleasant staff and never had any issues with anything. Breakfast was decent, very clean rooms and , bathrooms, newer flat panel tv with movie channels, onsite laundry available, its off the beaten track so fairly quiet, a... More 

Helpful?
Thank 1SIX1
Monica M, Gerente at One Playa Del Carmen, responded to this review

Thank you for posting a review about your recent stay. . It was great to learn that you enjoyed all aspects of your stay with us. It has always been our aim to hire employees with a positive attitude who are able to embrace our philosophy and share our common values. I was delighted to learn from you that we... More 

Los Angeles, California
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 15 September 2016

This Hotel is in a quiet area and within walking distance to just about everything. The reception area is clean and the front desk are very polite. Rooms are clean. The hotel provides a free morning breakfast which is simple however it is inviting. The ADO bus station is right across the street where you can purchase tickets if you... More 

Helpful?
Thank Miguel C
Monica M, Gerente at One Playa Del Carmen, responded to this review

Good Morning: Thank you for your visit and preference, I read your comment and it's good to know that our location comply with all your needs, and that the attention in front desk was excellent in your stay, for us was a pleasure to serve you, we hope you come back soon to your house Hotel One Playa del Carmen.... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 September 2016 via mobile

It is a very nice and clean Hotel, customer service is good. Included Breakfast is good. If you are looking for a nice place to sleep on your vacation trip this is the place, nothing fancy, room is very small and cold, (since you cannot control the temperature we had to turn the AC on and off over and over)... More 

Helpful?
Thank Iván L
Monica M, Gerente at One Playa Del Carmen, responded to this review

Good morning Mr. Lu: Thank you for your visit and preference, I read your comment and it's good to know that you like our services, I'm sorry about the AC in your room we are working on that, because we know that is a problem that our rooms have, we hope you come back soon to your house Hotel One... More 

Pontiac
1 review
Reviewed 1 September 2016

One hotel in Playa Del Carmen was a great choice ! Close the beaches and 5 th av for shopping. The hotel was clean and the staff was very friendly. Enjoyed the breakfast which offered cereal, yogurt, coffee fruit, and juice every morning..I would definitely stay here again

Review collected in partnership with this hotel

Helpful?
Thank colleencleary17
Monica M, Gerente at One Playa Del Carmen, responded to this review

Good Afternoon Miss Colleen: Thank you for your visit and preference, I read you comment and it's good to know that your time with us was very confortable and the staff gave you an excellent service, for us was a pleasure to have you here, we hope you come back soon to your house Hotel One Playa del Carmen. Have... More 

Houston, Texas
Level Contributor
73 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 July 2016

I have to say four things about the hotel that impressed me 1. Hotel lobby and rooms are clean 2. Breakfast is good. i liked the fresh fruit selection, especially fresh papaya 3. Free wifi. 4. The front desk staff went out of their way to help us.

Helpful?
Thank ASB052
Monica M, Gerente at One Playa Del Carmen, responded to this review

Good afternoon: Thank you for your visit and preference, I read your comment and it's good to know that your stay was comfortable, and that the hotel cover all your needs, for us was a pleasure to serve you. We hope you come back soon, to your house Hotel One Playa Carmen! Have a nice weekend More 

Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 June 2016

I took a 3 day (last-minute) trip to Playa del Carmen and this hotel was perfect for my needs. It's across the street from the ADO bus station and a Wal-Mart (in case you forgot to pack anything you can pick it up there) The front desk staff was very friendly and helpful and the daily breakfast buffet had enough... More 

Helpful?
Thank arwgis
Monica M, Gerente at One Playa Del Carmen, responded to this review

Good morning I'm glad to know that your stay was pleasant and that our location was helpful during your visit to this beautiful tourist destination. We hope to have him back! Best regards and have a great day! More 

Port Hope, Canada
1 review
Reviewed 31 March 2016

Clean , quiet, convenient location next to bus terminal, all day tea, water and coffee, complimentary sun bed on beach, I could go on. Only criticism would be rooms are on the small side. Front desk very friendly and helpful, stored our luggage before we left on afternoon airport bus. Breakfast items with good choice of eggs, toast, yogurt and... More 

Review collected in partnership with this hotel

Helpful?
Thank stephanie m
Monica M, Gerente at One Playa Del Carmen, responded to this review

Good morning Miss. Stephanie: Thank you for your visited and preference, I read your comment and its good to know that your days here were really confortable and that the hotel cover your needs, also I will give your congratulations to my contributors, which motivate them to give a better service to our dear custumers. We hope you come back... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Free Breakfast
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Enjoy the Caribbean Sea and the Mayan Riviera with its stunning flora and beautiful beaches. Playa del Carmen, a popular tourist destination strategically located between Cancun and Tulum, is one of the most beautiful spots in the region. Choose to stay at One Playa del Carmen, an affordable hotel that guarantees a safe and comfortable stay. One Playa del Carmen is located within the Xop Inn Shopping Center on Calle 12 Norte (12th North Street), behind the ADO Alternate bus station, only a few streets away from Playa Mamitas and four blocks from la Quinta Avenida. A fabulous location that will let you easily discover the most beautiful spots in the city. The hotel is located on a street that connects to Playa del Carmen's most popular restaurants, bars, and night clubs. The ferry to Cozumel, an island that's a water-sport destination, is also located very close by. We remind you that the check-in time is from 3:00 PM. Check-out is at 1:00 PM. We suggest you use our express check-out service. ... more   less 

Additional Information about One Playa Del Carmen

Address: 25 Avenida Norte Mz 97 Lt 01 S/N, Entre Av. 12 Norte y 12 Bis Col. Centro | entre Av. 12 Norte y 12 Bis, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 3,557 - ₹ 9,438 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — One Playa Del Carmen 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
One Playa Del Carmen Riviera Maya
Hotel Style:
#9 Best Value Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from One Playa Del Carmen staff and other travellers.
5 questions
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Questions? Get answers from One Playa Del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet, Convenient”
 of 5 bubbles 193paigek, 21 Nov 2016 | Read review
“Clean and comfortable.”
 of 5 bubbles stephaniemJ2849HJ, 31 Mar 2016 | Read review
“2nd floor or higher”
 of 5 bubbles shannonsH3229DL, 4 Mar 2016 | Read review
“Rooms facing the back (even #) is quieter”
 of 5 bubbles AubreyHongKong, 8 Feb 2016 | Read review
“This hotel is more about convenience both the rooms we had were quiet”
 of 5 bubbles M8396YImartinp, 30 Jun 2015 | Read review
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