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Reina Roja Hotel

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652 Reviews from our TripAdvisor Community

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Showing 174: English reviews
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Kansas City, Missouri
Reviewed 6 days ago NEW

Peeping Tom/Voyeurism Alert: We stayed at this hotel and discovered someone was watching or taking videos and photos of us while we showered. We stayed on the third floor, and our bathroom had a frosted window that we assumed led to outside, but it actually led to a utility closet. After one night's stay, we noticed a hole had been...

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Helpful?
Thank MelG489
Florianopolis, SC
Reviewed 1 week ago

We spent 3 days at the hotel. For the second day we asked the breakfest to be early because we wanted to go out soon and enjoy the day. We were met with a bad sandwich with just ham and cheese. My vegetarian girlfriend had to eat just the dry slice of bread with some cheese and an apple. The...

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Helpful?
Thank Vitor A
Hotel R, Gerente at Reina Roja Hotel, responded to this review

Dear guest: First of all, we apreciate your coments, this are very important for us. After read your experiences with us, we offer an apologize for not exceed your expectations. We will pass your coments to our area manager to avoid this type of situation or experiences. Sincerely,

Philadelphia, Pennsylvania
Reviewed 2 weeks ago via mobile

As I write this review we're winding down on our seventh stay at Reina Roja (17 nights). Obviously, we like the place. This latest experience, however, is the best yet. It seems as though the management and staff are making a real effort to up their game. The place is spotless and the service level, impeccable (beginning with the complementary...

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Helpful?
Thank PhillyJackH
Hotel R, Gerente at Reina Roja Hotel, responded to this review

Dear guest: First of all, we apreciate your coments this are very important for us. And most important that after seven times visiting Reina Roja the last one was best, our commitment is our guest satisfaction and it is a pleasure to know that you had a great vacation and excellent service from our staff. Thank very much for believe...

Atlanta, Georgia
Reviewed 3 weeks ago

I stayed at Reina Roja from 2/25/2017-2/28/17. There were 8 people in my party so we had 2 separate double rooms. I was in Room 321, along with 3 friends. On the morning of 2/26/17 we noticed a small scratch on the window, inside of the shower (odd place to have a window anyway, but go figure) after looking through...

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1Thank jamerican2017
Kansas City, Missouri
Reviewed 3 weeks ago

If I could give this hotel negative stars, I would. My friends I and stayed here to celebrate one of my friends birthday/engagement and while it is a trendy/hipster hotel, I noticed many liability hazards related to the infrastructure throughout the duration of our stay which put me on edge. The WiFi was atrocious, and we constantly had to ask...

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2Thank deanawoods1989
Winnipeg, Canada
Reviewed 4 weeks ago

We stayed at the Reina Roja for three weeks It was a fun place to stay just off of 5th Ave. We found the rooms clean and spacious, had a few issues twice with air conditioner freezing up and once no hot water but they were taken care of immediately The staff is very pleasent and helpful always offering a...

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Thank hotfem
Hotel R, Gerente at Reina Roja Hotel, responded to this review

Dear guest: First at all, we apreciate your coments. This are very important for us, because is the only way to know what we are doing right or not. It is pleasant to know that you have a great 3 weeks at Reina Roja Hotel and most important that our staff offer a great service. I agree with you that...

Minneapolis, Minnesota
Reviewed 18 February 2017

Stayed here Feb 9th thru Feb 15th. The hotel is different than most ive stayed at but thats why I liked it. Me and my brothers room was #120 with double beds, really nice bathroom, large closet,room safe and a small balcony that looked over to the next door hotels pool. Its has a large rooftop pool that was shallow...

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Thank forty40mpls
Hotel R, Gerente at Reina Roja Hotel, responded to this review

Dear guest: First of all, thank very much for your coments. This are very important for us. Is good to know that you had a great vacation at Reina Roja Hotel, but more important that you recieve a great service from our staff. Thank you for choose our hotel and we are agree with you...we are a unique and diferentte...

Foshan, China
Reviewed 12 February 2017 via mobile

I recently stayed here with a group of mates. One of our friends had stayed here before and he recommended it. I'm glad that he did as the hotel is decent. It's better than average. It's got a good location and is close to numerous bars and restaurants. Plus the beach is just down the road. The room that I...

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2Thank TommySangers
Hotel R, Gerente at Reina Roja Hotel, responded to this review

Dear guest: First of all, Thank very much for your comments, this are very important for us. It is very satisfactory know that you had a great vacations at Reina Roja Hotel. We are working to improve our wifi and TV signal. By other hand, we offer an apologize in the things that we dont exceed your expectations, we will...

London, United Kingdom
Reviewed 10 February 2017 via mobile

We just had a really disappointing stay at this hotel. We spoke the person at front desk about the issues last night and again to the manager Alejandro and they were unwilling to compensate or solve the issues. The shower in the room did not work properly. Only a bit of cold water dropped out of it. Also there was...

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Helpful?
Thank jamesdimitrifletcher
Hotel R, Gerente at Reina Roja Hotel, responded to this review

Dear guest: First at all, we want to offer an apologize for the inconveniences you experience with us. Your comments are very important for because is the only way to know what we are doing right or not. We will pass your comments to our area managers to avoid this situation. Once again, we offer an sincerely apologize, we will...

Foshan, China
Reviewed 8 February 2017 via mobile

Stayed here for four nights to celebrate before a friend's wedding. The staff were fantastic from start to finish, they couldn't have been more helpful, from arranging cars and recommending local places, down to the little things like saying hello every time they saw us (without fail). Plus, as a kicker, the breakfasts served in their restaurant are a perfect...

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Helpful?
Thank darbz89
Hotel R, Gerente at Reina Roja Hotel, responded to this review

Dear guest: First at all, we appreciate your coments, this are very important for us. In Reina Roja Hotel the most important is the guest, is good to know that all our staff was friendly, helpfull and always ready to say a sincerely "hola". We are agree with you, our location is perfect. We hope to see you in a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
Official Description (provided by the hotel)
Reina Roja is located in the quiet tourist district called by the Maya Xeman Ha, now known as Playa del Carmen on the Yucatan Peninsula.Experimental architecture that plays with the limits of conventional make your stay a unique and special.The red light and its properties are a constant element that is present in every corner of Reina Roja; this vital color symbolizes life, movement and activity.We invite you to explore the original accommodations, fun, and haute cuisine that Reina Roja has to offer. ... more   less 

Additional Information about Reina Roja Hotel

Address: Calle 20 No 128 | entre 5a v. y 10 Av., Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 7,468 - ₹ 16,966 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Reina Roja Hotel 3.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Reina Roja Hotel Riviera Maya/Playa Del Carmen
Hotel Style:
#83 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Reina Roja Hotel staff and other travellers.
9 questions
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3 months ago
Chicago, Illinois
4 months ago
Los Angeles, California

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Questions? Get answers from Reina Roja Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“not themed room”
 of 5 bubbles 264vitora, 16 Mar 2017 | Read review
“we stayed in room 202 it was quiet could hear a little music from the street but didnt bother us”
 of 5 bubbles hotfem, 20 Feb 2017 | Read review
“Don't stay at the Reina Roja Hotel”
 of 5 bubbles Notony, 1 Dec 2016 | Read review
“i chose a room with a balcony. It was nice to view the tops of trees while having a drink or relax.”
 of 5 bubbles ScottL301, 15 Aug 2016 | Read review
“rooms with balcony facing street a little noisy”
 of 5 bubbles 993desireel, 18 Jun 2016 | Read review
5 of 5