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La Tortuga Hotel & Spa

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Traveller (1426)
Room & Suite (406)
Pool & Beach (367)
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Overview
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“swim up room”(143 reviews)
“rooftop jacuzzi”(61 reviews)
“como como”(56 reviews)
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,473)
There are newer reviews for La Tortuga Hotel & Spa
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Traveller rating
1,193
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105
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1,193
428
105
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25
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All reviewsswim up roomrooftop jacuzzicomo comobeach clubincluded breakfast isattached restaurantboutique hotelcoco bongostandard roomsun deckpool areajunior suitehot tubevery morningshort walk to the beachour honeymoonfifth avenue
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1,291 - 1,295 of 1,790 reviews
Reviewed 22 July 2009

My husband and I just returned from a 5-night stay at La Tortuga Hotel where we celebrated our 10th anniversary. We were looking for a small, intimate place where we could relax and feel pampered. We were completely satisfied. Although our standard plus room was...More

2  Thank janeqpublik
Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 12 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 19 July 2009

When planning a solo trip to Playa there's only one place I even considered staying - La Tortuga. It is a peaceful oasis and a perfect place for a few days of much needed R&R. The rooms are beautiful, comfortable, well-appointed. The grounds are gorgeous....More

3  Thank gingele
Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 12 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 19 July 2009

I was pleased that the FCO lifted the swine flu travel ban in May, as my partner and I were looking forward so much to staying at La Tortuga. This was our first trip to Mexico and although a serious topic, the local and global...More

2  Thank garryturner
Response from La Tortuga H, Manager at La Tortuga Hotel & SpaResponded 27 April 2016

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 18 July 2009

We had a great time in Playa and loved La Tortuga. Our Jr. Suite wasn't incredibly spacious, but the king size bed was very comfortable, the shower had plenty of pressure, our patio was comfortable and looked out over the beautiful pool area, and our...More

2  Thank timhare
Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 12 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 17 July 2009

We spent a few days in Playa and La Tortuga was the best. The staff goes out of their way to make you feel welcomed and takes care of your every need. The restaurant staff remembered our names and greeted us each day. The food...More

2  Thank luvs2trvl13
Response from LaTortugaG, Guest Relations Manager at La Tortuga Hotel & SpaResponded 12 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

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Most Booked Properties in Playa del Carmen, Mexico
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Spa
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Bar/Lounge
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$ 73 - US$ 198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 73 - US$ 198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (1426)
Room & Suite (406)
Pool & Beach (367)
Dining (117)
Amenities (15)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
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Tom R
25 January 2018|
AnswerShow all 4 answers
Response from | Reviewed this property |
Not far at all! Only a few blocks. Also the walk there is nice because it's down the Main Street where there's lots to look at, lots of stores, and lots of places to eat.
2
Votes
islandgirl6161
11 January 2018|
AnswerShow all 2 answers
Response from La Tortuga H | Property representative |
Good morning, We guarantee wifi in common areas, but some rooms already have wifi.
0
Votes
chunkmb
2 January 2018|
AnswerShow all 2 answers
Response from LaTortugaG | Property representative |
Hello good morning, You can ask for them at reception, we have packetes with all the above in. Regards
1
Vote
Google Translation
Room Tips
"Rooms facing the pool are quieter than rooms facing the street"
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"Get a room that faces the pool and garden area. Such a beautiful view."
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"Upper floors are quieter."
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"The AC was too cold ! be careful with the low temp :)"
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