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La Tortuga Hotel & Spa

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La Tortuga Hotel & Spa
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2,297 Reviews from our TripAdvisor Community

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Showing 1,692: English reviews
Boston
Reviewed 1 April 2009

La Tortuga is a small, intimate hotel right in the center of town. I guess the only better location is right on the beach, but with that, you are off the main strip of 5th avenue. So, that stated, you can't get a better location than La Tortuga. I loved stepping out of the hotel and turning the corner to...

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Helpful?
3Thank DonnamarieBoston_MA
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Boston
Reviewed 31 March 2009

This is a lovely hotel if you want to be near the center of the action in Playa del Carmen. The staff was wonderfully attentive and we thoroughly enjoyed the happy hour from 5-6pm, where we met some interesting people. The inner pool and solarium area are very nice, pretty quiet (we thought) and generally laid back. It would have...

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Helpful?
3Thank Dmango
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

los angeles
Reviewed 31 March 2009

super clean, confortable beds, excellent service, friendly atmosphere, relaxing, great food and drinks, beautiful installations, great location, awesome beach club . Will be back for sure!!

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3Thank pilaralmeida5
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

ktibbs
Reviewed 30 March 2009

My husband and I just returned from La Tortuga. The entire staff was friendly and helpful. The layout of the hotel with the pool and lounge within the center of the room made a very peaceful and charming retreat from the craziness of Playa. It is one block from the famous 5th Avenue, right in the center of the action,...

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Helpful?
2Thank ktibbs
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Ohio
Reviewed 29 March 2009

We spent the week of March 8th, 2009 at the Hotel La Tortuga and were pleased with the hotel. The staff was exceptionally friendly and helpful. Rooms were clean and maid service was good. Location to 5th Avenue is good. The only downside is beach access. The hotel offers vouchers for beach access with chairs, umbrella, etc but these were...

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Helpful?
1Thank RoyMercer
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

usa
Reviewed 19 March 2009

My girlfriend and I stayed for three days at La Tortuga for a long weekend. Generally the hotel is quite nice. Average accomadations very typical of Mexico. Bar is quite nice solarium is a great touch. Happy hour from 5p to 6p language barrier a problem at bar so happy hour not really a big deal. Spa Itza is attached...

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Helpful?
1Thank crezdak
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

Australia
Reviewed 19 March 2009

Stayed with husband and teenage daughters. Our first time in Mexico. What a fab place to stay. Perfect place to stay. Staff warm and friendly. Drinks on arrival even though it was after 9pm. Very attentive staff. Safe area for teenagers to walk around. Extremely clean. Close to laundry, ATM, beaches, shops. Room small and noisy due to proximity to...

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Helpful?
2Thank GingerandTommy
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

NYC
Reviewed 14 March 2009

We stayed at La Tortuga for four perfect nights in March. We stayed in a standard room, which I was a bit worried about before going. There was no reason to worry--our adorable room was small but had plenty of room for us. It overlooked the gorgeous grounds--the winding swimming pool and the jungle-like courtyard. Service could not have been...

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Helpful?
2Thank prdct
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Dallas
Reviewed 12 March 2009

My wife and I stayed in here for our belated honeymoon in March. We had room 101 which came with a private pool. We really enjoyed our stay due to the service of the staff and the general quaintess of the hotel. Most of the other reviews seem to hold fairly true as far the pros and cons of this...

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3Thank EastSideAg02
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

New York
Reviewed 10 March 2009

This is a nice hotel, but it's simply not worth the relatively high price. Noise from Tenth Avenue was an issue in our room, and the noise seeps into the inner pool courtyard because so much of the hotel is open-air. The room was small, the bed was supposedly a queen but seemed more like an American full-size, and the...

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Helpful?
6Thank Homeward08
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations, and once again I apologise for that, we are working to achieve a better service and your comments are a great help to identify our areas...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 

Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 6,026 - ₹ 13,363 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen
Hotel Style:
#38 Romantic Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
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Questions & Answers

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Questions? Get answers from La Tortuga Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't park between the hotel and Quinta Avenida, even if there isn't a visible sign not to park or the curb is not painted yellow. We parked there for a few hours and the cops took the front plate away, so we had to pay a fine at the Transit office (which is an adventure in itself to find). At the Transit bureau, no one cared about the fact that there was no way to know that parking is not permitted in that particular area. This gives a terrible impression or the traffic regulations in this city.”
 of 5 bubbles 123mannya, 19 Mar 2017 | Read review
“Little difficult with carrying luggage upstairs. Warning when booking with booking.com as any corrections with rooms would not be honoured. Had a couple back out and room could not be reimbursed or we could not use money from that room to upgrade with hotel”
 of 5 bubbles rogowskir, 16 Mar 2017 | Read review
“Ask for a room that doesn't face Cocobongo.”
 of 5 bubbles kim484, 7 Mar 2017 | Read review
“Room towards the pool area”
 of 5 bubbles hannelundquist2017, 21 Feb 2017 | Read review
“if you like see whats going on the street chose 204 with big tarace”
 of 5 bubbles Sanagnes, 18 Feb 2017 | Read review
5 of 5