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La Tortuga Hotel & Spa

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La Tortuga Hotel & Spa
La Tortuga Hotel & Spa
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2,271 Reviews from our TripAdvisor Community

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Showing 1,679: English reviews
Washington
Reviewed 13 August 2009

From the welcome drink, to the friendly staff, nice pool, nice restaurant, and great location, this is the place to stay. Despite not being a fan of hotels in general, this is a place I enjoyed staying in. There are great spots to relax and the staff is always willing to provide recommendations or simply chat. From the hotel, the...

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Helpful?
2Thank Arpan D
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

tx
Reviewed 7 August 2009

Really enjoyed our stay at La Tortuga! Peaceful and beautiful! So nice to have El Bistro right there....breakfast was great(included in the stay). Had a really yummy dinner there as well. Mario makes a mean apples flambe! All the hotel/restaurant staff were so nice and friendly and helpful! (thanks Lisa!) Really liked that the hotel was just around the corner...

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Helpful?
2Thank TxJuju01
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Santiago, Chile
Reviewed 6 August 2009

We found this hotel by chance. Looking to go back to Mexico after Argentina devaluated it's currency. If we wanted to vacation outside Argentina. Prior to 2001 we could afford 5 star hotels, but later, only 2 star was on our budget. We took our chance with La Tortuga. Because it´s room prices. Never got disapointed. After that first ocasion...

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Helpful?
2Thank Vacationeer999
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

South London, UK
Reviewed 4 August 2009

I've just returned from 5 nights at la Tortuga with my teenage son... We had previously toured round other parts of Mexico, but La Tortuga was the HIGHLIGHT of our trip! Great room/pool and grounds, but most of all, the staff really made our holiday special. Lisa on reception was FAB, and our fave barmen Marco and Fidel made us...

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Helpful?
2Thank dozymoo
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

San Diego
Reviewed 1 August 2009

Had a wonderful stay at La Tortuga. The hotel is located close to the shopping, restaurants and nightlife along 5th Ave in Playa Del Carmen. The service was excellent with the front desk staff very helpful. The beach is only three blocks away. I had a second floor balcony room over looking the beautiful pool and gardens. There is a...

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Helpful?
2Thank SolarT
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

Calgary, Canada
Reviewed 1 August 2009

My fiance and I had the pleasure of staying at La Tortuga hotel for a week in February. As soon as we walked through the door, we were greeted by Lisa with a great big smile and a couple of refreshing drinks. As we were escorted to our room, the awe and beauty of the hotel was astounding. Our room...

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Helpful?
2Thank Wulsylovers
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Dallas, Texas
Reviewed 31 July 2009

We just returned from a wonderful 6 day trip at the La Tortuga in Playa. We never had a honeymoon, so this trip was meant to be our delayed honeymoon. We asked for a romantic setup and that is exactly what La Tortuga delivered. Our room number was #218, which is a quiet & secluded superior junior suite. The room...

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Helpful?
2Thank sagisun1969
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Lenzburg
Reviewed 30 July 2009

We stayed 9 nights in La Tortuga recently. We had a swim up room which was nice and clean. The air con was a little loud but you get used to it. The room was big enough although I expected something a little roomier. The room doesn’t let in much natural light but it’s not bad. The hotel is very...

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Helpful?
2Thank Dr_Watson08
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

Philadelphia
Reviewed 24 July 2009

We spent 4 nights at "La Tortuga" over the 4th July holiday. We have nothing but great things to say about the hotel, staff and service. The hotel is conveniently located in the middle of the tourist area in PDC (10 Av. between 10th and 12th street). The hotel's beach club (Mamitas), which is 8 blocks from the hotel, offers...

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Helpful?
2Thank Margarita-Manuel
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

staunton, virginia
Reviewed 22 July 2009

My husband and I just returned from a 5-night stay at La Tortuga Hotel where we celebrated our 10th anniversary. We were looking for a small, intimate place where we could relax and feel pampered. We were completely satisfied. Although our standard plus room was small by American chain hotel standards, it was very clean, with a modern, updated bathroom,...

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Helpful?
2Thank janeqpublik
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 

Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 6,304 - ₹ 15,424 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen
Hotel Style:
#20 Business Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from La Tortuga Hotel & Spa staff and other travellers.
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Questions? Get answers from La Tortuga Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you like see whats going on the street chose 204 with big tarace”
 of 5 bubbles Sanagnes, 18 Feb 2017 | Read review
“Had to use flip flops for shower. Wood did not look sanitary to us.”
 of 5 bubbles moniquepearlm, 17 Feb 2017 | Read review
“Swim up room was nice, ”
 of 5 bubbles 44sue4444_44, 17 Feb 2017 | Read review
“Room 302 is a 3rd floor walk up Junior Suite with an enclosed balcony, and private jacuzzi on the roof.”
  • Rose petals on the bed
 of 5 bubbles playnjayn, 16 Feb 2017 | Read review
“Ask for a room where you can lock the varanda door, since there are rooms right next to each other.”
 of 5 bubbles , 15 Feb 2017 | Read review
5 of 5