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Playacar Palace

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3,800 Reviews from our TripAdvisor Community

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There are newer reviews for Playacar Palace
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Showing 3,049: English reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

The Palace has a beautiful white sand beach, directly adjacent to Senor Frogs and the Ferry to Cozumel. The staff is all very nice and accommodating, very fun to chat with! The rooms were spotless every day. There was a lot of good (if not great) food. I mean, to want 5-star dining, what are we doing in an all-inclusive... More 

Helpful?
1 Thank Donald A
Chilton, Wisconsin
Level Contributor
100 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 1 week ago

This is my second stay at the Playacar Palace. I was again very impressed with the wonderful staff and the outstanding service. The food was absolutely outstanding. The Italian Restaurant was my favorite on my first stay; thus, I was very eager to try it again. And, I was not disappointed. Food is flavorful. Ambiance relaxing. Service impeccable. I want... More 

Helpful?
Thank JodieLovesSun
Wirral, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 week ago via mobile

Sold by The Holiday Place UK as 5*, definitely not! Hotel is in need of refurbishment. Location and staff are superb, but range of food and bar options very limited. The biggest criticism is the food, it's never hot! Sometimes this can be expected at all inclusive buffets, but is unacceptable when dining in their Italian and Asian a la... More 

Helpful?
2 Thank Simon A
Playa del Carmen, Mexico
1 review
Reviewed 1 week ago

We are having such a great time. We went on a bicycle ride with Cain this morning and got to see the ruins of the old Mayan community that was here. Carman, at the pool bar, never lets the glass of beer hit empty. If I were going to issue a critism, I would suggest a larger variety of excursions.

Helpful?
Thank jnelson5386
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear jnelson5386, Thank you for taking the time to write about your recent experience at Playacar Palace. Your kind words encourage us to keep working hard every day to deliver the best and most memorable vacation to all our guests! Hopefully we will see you back in the resort very soon! Sincerely, NL Public Relations. More 

Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 week ago

I'm on the fence as a my first time resort stay experience, It wasn't quite what I thought it was going to be mostly due to a handful of reasons, Like the being in a construction zone while we were there as they were in the middle of doing some renovations to the outside swim up and outdoor bar, the... More 

Helpful?
Thank Rod H
Wilsonville, Oregon
1 review
Reviewed 1 week ago

This hotel property is very clean, the food is above average especially the Italian Restaurant, and the service is great. The only minus my husband would give it is that the pool is too small, and too shallow for him. For me it's excellent because I'm not that good of a swimmer. Pedro was out server at the Italian restaurant,... More 

Helpful?
Thank gfunk610
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear gfunk610, Thanks so much for your honest review, for us is extremely important to have your feedback, this helps us identify our opportunity areas, you may rest assured that all your comments are taken into consideration to offer our future and inhouse guests the best service. We truly hope to have the opportunity to host you a in a... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

I stayed at playacar palace in May for one of my best friends wedding. The staff was great and so was the service we loved the food by the pool. The food in the other restaurants was ok. I loved the fact that it's less than a 5 minute walk to the main strip (5th avenue) to shop and the... More 

Helpful?
Thank Odalys C
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear Odalys C, Thanks for giving Playacar Palace the opportunity to host you, we are extremely happy about your positive experience during your friend's special celebration, we hope to have your preference in a very near future. We are aware of the dedication of all the members of our staff, we are always looking for new alternatives and options to... More 

Fort McMurray, Canada
2 reviews
Reviewed 1 week ago

We were here in January but fell in love with this place and can't wait to go back next year! The hotel is such a warm and inviting place to stay! We were so fortunate to have met so many great people. The service was exceptional from the cleaning staff to the entertainment. Christian at the poolside was always friendly... More 

Helpful?
Thank rebeccaj0y
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear rebeccaj0y, Thanks for your preference for Playacar Palace, we appreciate your review and the details you provided about every aspect, we take our guests comments and suggestions very seriously, thanks for remembering some of the names of the people that makes Playacar Palace one of the best All Inclusive Resort in Playa del Carmen, please contact us for your... More 

Maryville, Tennessee
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

First stay and it will not be our last. Great location. Beautiful rooms. Terrific amenities. Thank you Paola and Rodrigo for a fantastic stay. Thank you Martha for all the great drinks. Sotero was great. The chef at the Japanese restaurant was one of the best shows I have seen. The Alkemia restaurant was fun. We also enjoyed the Mayan... More 

Helpful?
Thank Amy J
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear Amy J, Thank you for your concise review with your impressions about your stay! We are so happy that you enjoyed your first time in Playacar Palace and that the whole staff made you feel comfortable, your words are a great motivation for all the Playacar Family. We look forward to host you for the second time soon, please... More 

Centreville, Virginia
Level Contributor
10 reviews
4 hotel reviews
Reviewed 1 week ago

I frequently get deep tissue massages when I am on vacations with spa's or on cruises. My experiences have ranged from excellent to painfully inadequate. The Playacar Palace Spa, while small, was rich in facilities with sauna, steam room, and other features. A surprise based on the size of the resort. The therapist was excellent finding and addressing my knots... More 

Helpful?
Thank Jason K
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear Mr. Jason K, We appreciate you have take the time to write your review about your experience at Awe Spa Playacar Palace, we are aware that our spa can be a surprise and a treat to our guests, we recommend taking advantage of our facilities with the 1500 resort credits promotion and arrive an hour before for the use... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 29,592 - ₹ 51,889 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Playacar Palace staff and other travellers.
354 questions
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Questions? Get answers from Playacar Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front is beautiful”
 of 5 bubbles sherrys485, 1 Dec 2016 | Read review
“Ask for a beach front room.”
 of 5 bubbles F9448XBanthonyc, 1 Dec 2016 | Read review
“Try every restaurant they have - they are all great and do not forget to use the spa services as well”
 of 5 bubbles carmenc264, 28 Nov 2016 | Read review
“Honeymoon Suite best room in the Hotel.”
 of 5 bubbles tjtravel2013, 28 Nov 2016 | Read review
“try to stay either directly in the middle or in the last rooms on the end.”
 of 5 bubbles Blake2487, 28 Nov 2016 | Read review
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