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Playacar Palace

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Playacar Palace
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4,038 Reviews from our TripAdvisor Community

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Showing 3,239: English reviews
Coventry, United Kingdom
Reviewed yesterday NEW

As usual Palace Resorts provide top quality food, service, facilities and entertainment. We find plenty to do plus lots of relaxation. The location is good for shopping and visiting Cozumel. The sea is calmer than at Cancun

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Helpful?
Thank Ann J
Houston, Texas
Reviewed 2 days ago NEW

Staff is over the top. Extremely pleasant, courteous and accommodating. Food and service is amazing. Feel like you are part of the family. Return year after year. Spent 4 weeks at a time the last couple years. We have been Palace Elite Diamond members for years and are extremely satisfied with our membership and highly recommend the program. The resort...

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Thank ronaldallenm
Toronto, Canada
Reviewed 2 days ago NEW

My wife and I came back without family this year. It was just as great as previous years.It really is like family, seeing all our old friends and getting to spend quality time with such a great group. Not to diminish any of the entire group Mr Rubio has put together, some require special recognition. Paola and Tania were superb...

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Thank cled
Baton Rouge, Louisiana
Reviewed 3 days ago NEW

The experience at the resort was wonderful. The facilities were all fantastic but the staff really went above and beyond at every possible chance. Drinks came quickly and friendly. The food was hot and served with a smile. The entertainment staff was engaging and active.

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Thank kaleb169
Reviewed 3 days ago NEW

This is our 4th stay. As members we have access to all the Palace properties but this is by far our favorite. The resort is smaller which allows for a more personalized experience. The beach is long and made up of soft white sand. The majority of the rooms have ocean view. More importantly are the amazing staff. From Christeena,...

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Thank Pat W
Luna Pier, Michigan
Reviewed 3 days ago NEW

I booked an all inclusive week at any Palace Hotel about 3 years ago. I signed a contract and paid almost $7,000 USD to include round trip airfare, transfers, room, food and drinks. The initial booking 3 years ago was so high pressure that eventually I signed up (with buyers remorse). Honestly I was literally harassed at the Cancun airport...

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2Thank Michael L
North Carolina
Reviewed 4 days ago NEW

We have been Palace member for 13 years and have stayed at the Playacar Palace 4 times...I chalenge any individual who has stayed there to tell me the food is overcooked, dry or watery...if they had been there at the "normal" times for meals, each would have been prepared as they waited....the buffet styled meals are cleaned out when approaching...

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Thank precista46
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you very much for your loyalty to Palace Resorts, we feel so pleased to have you as members, and comments like yours give us the motivation to keep doing it every day better and better. Every comment we accept it in a very open way in order to improve our service day by day, and every single comments helps...

Fairfax, Virginia
Reviewed 4 days ago NEW

Contemporary, high-end, all-inclusive resort in the heart of Playa del Carmen, MX, with white sand beaches; not as big as its sister Moon Palace resort but with as good restaurants, royalty service from the employees, and awesome Spa service. It was an ideal place to spend our 36th post-wedding anniversary. Location is pretty close to 5th avenue for shopping, and...

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Thank Romel L
Montreal, Canada
Reviewed 4 days ago NEW

I have been to all Palace Resort (except Le Blanc), even the one in Jamaica, and this is my favorite one. First the beach, Playacar, is just beautiful, white sand and blue water, no algae. The location is just perfect, 2 min. walk away from the 5th Ave. I enjoy everything about this hotel, the food was great like always...

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1Thank Lootch
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear Lootch, It has been very gratifying for the entire staff at Playacar Palace to read your review, we appreciate the opportunity to host you and the honor for being your favourite! Looking forward to your next stay in March! Warm regards from the Playacar Palace family, NL Public Relations.

Missoula, Montana
Reviewed 4 days ago NEW

We recently visited Playacar Palace Resort for our honeymoon and it was wonderful. The staff was amazing, the best service I have received! The pool wait staff, Perla, Nora, and Eduardo were always there with drink refills and snacks. We had massages that were amazing in the beautiful spa. I am excited to see what it looks like after renovations.

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Thank kacy555
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear kacy555, Thanks so much for your review about your honeymoon at Playacar Palace, we're glad you decide to include our Awe Spa experience during your stay and that you enjoyed the service, food and facilities we offer. We sincerely hope to host you again very soon. Sincerely, NL Public Relations.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 32,193 - ₹ 52,490 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Cheap Tickets and Jetsetter so you can book your Playacar Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Playacar Palace staff and other travellers.
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Questions? Get answers from Playacar Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We even paid an extra $225 for a view after all we paid in advance!”
 of 5 bubbles W3419FLmichaell, 18 Feb 2017 | Read review
“Try to stay near the pools with an Ocean View”
 of 5 bubbles precista46, 17 Feb 2017 | Read review
“Oceanview, 4th floor; or, oceanfront, if membership allows.”
 of 5 bubbles romell858, 17 Feb 2017 | Read review
“Corner suites are large and have big balconies. Ocean views are beautiful.”
 of 5 bubbles , 16 Feb 2017 | Read review
“There isn't a bad room in the resort, however a balcony with seating is a nice upgrade.”
  • Evening photo from balcony.
  • Afternoon photo from balcony.
 of 5 bubbles RobH559, 15 Feb 2017 | Read review
5 of 5