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Playacar Palace

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Traveller (328)
Dining (163)
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Overview
  • Excellent87%
  • Very good11%
  • Average1%
  • Poor0%
  • Terrible1%
Travellers talk about
“luna lounge”(10 reviews)
“pool concierge”(11 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (211)
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Traveller rating
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1 - 5 of 183 reviews
Reviewed yesterday

Playacar Palace Mexico: Our favorite location for the beach and shopping. The Reservations Manager Carmen Abnal and her staff are excellent. Unfortunately the unusual weather and ocean currents had eroded a considerable portion of the beach and delivered a daily load of seaweed. The higher...More

Thank LoriJack
Reviewed yesterday

My wife and I stayed there from March 31 to April 7, 2018. It was a fantastic time. Fania, from the entertainment staff, made the vacation very memorable. She took us on a bicycle ride to the ruins and was great in the stretching class....More

Thank Courtney G
Reviewed yesterday

From check in to check out it was a perfect vacation! The service from every employee was top notch. A special shout out to Sylvia and Reyna at the pool!! These ladies are the most pleasant hard working servers I have ever encountered. They greeted...More

Thank Elizabeth A
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded yesterday

Dear Elizabeth A, A whole-hearted thank you from each and every one of our team members, for expressing your appreciation had towards the unparalleled service you received throughout all our facilities, for us our main goal is your total comfort and satisfaction, hence your review's...More

Reviewed 2 days ago

Everyone is so very friendly. I have attached a picture of the wonderful Sylvia our sweet attentive pool server. She is always pleasant and happy to see us. Our breakfast hostess Olivia is friendly and efficient. Porfino is the best server in the Cafe, he...More

Thank Barb H
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 2 days ago

Dear Barb H, First of all, I want to express you my deepest appreciation for letting us host you during your paradise getaway.It is with sincere delight to have learned of your total enjoyment attained through on-site facilities and especially the service provided by our...More

Reviewed 3 days ago

Our family of 4 travelled from London to Mexico for a 2 week holiday in April. I am well travelled and have stayed in some of the most luxurious hotels for business but we have never come across a hotel where the staff have been...More

3  Thank Oohsumsaah
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 2 days ago

Dear Oohsumsaah, It is with tremendous gratification to be in receipt of your review expressing your phenomenal vacation attained at Playacar Palace. We are more than pleased that your visit was amazing as we aim endlessly to ensure that all our guests leave having the...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Beachfront
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$ 405 - US$ 755 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 405 - US$ 755 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Top resorts Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (328)
Dining (71)
Pool & Beach (53)
Room & Suite (47)
Governor Suite (52)
Superior Deluxe Room - Partial Ocean View (40)
Amenities (18)
Family and Play Areas (5)
Questions & Answers
Ask a question
kimsubrin
17 April 2018|
AnswerShow all 2 answers
Response from PR Manager P | Property representative |
Dear kimsubrin, Thanks so much for your interest in Playacar Palace, we would love to host you for your next vacation, The rates for Interval International can be checked on this number 1-305-925-3094. Please feel free to... More
0
Votes
louise f
16 April 2018|
AnswerShow all 7 answers
Response from intlgranolagirl | Reviewed this property |
The WiFi is pretty darned good. I could watch Netflix when I wanted. I kept my phone on airplane mode so would have to log back in now & again, but it was all fine.
1
Vote
Room Tips
"I like the chairs on the deck of the sand rooms. I have not stayed in one but they look really cool."
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"We stayed in room 136 - perfect position: opposite the zen garden, next to the gym, opposite the pool bar..."
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"Any room will be amazing!!!"
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"Room facing the pool are loud during the day due to activities, but heck - you shouldn't be in your room..."
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