We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Playacar Palace

Visit hotel website
Traveller (822)
Dining (96)
Video
About
Location
Cleanliness
Service
Value
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways.
Read more
Property amenities
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Pool
Room Service
Free Parking
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair Access
Show more
Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Ocean View
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:Martin Luther King Sale!
Hotel deals
913Reviews
1,049Photos
631Q+A
100Room tips
Traveller rating
  • 801
  • 84
  • 18
  • 5
  • 6
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
Wonderful accommodation and food entertainment! I would love to come back. The sexy Julian is an excellent towel artist. We also miss Silvia, Mauricio, Benito, Eder, and Gaby. The service to the room and the restaurant was the best. I loved the momo restaurant it was so unique
Read more
Hotel's Favourite
We spent 10 nights in Playacar Palace and didn‘t want to leave at all. The hotel is very charming, super clean but the best thing of all is the amazing service and kindness of its staff. We were attended in an unforgertable way. Thanks to Dionicio we looked forward to the
Read more
Response from GM_RivieraZone, Gerente at Playacar Palace
Responded 28 Aug 2018
Dear Pelao Z, We are pleased that you have vacationed with us. Thank you for your kind words, we feel extremely proud by reading your comments, for us means a lot because we strive to provide the best possible service to all our guests in order to make the entire vacation experience a memorable one. Thank you, for highlighting the great service provided by the above mentioned, kudos to all of them for their excellent service. Thank you again and see you next time in this amazing paradise. Cordially, D. Rubio Playacar Palace G.M
Read more
It's a good location - right on the beach. Good food. We really enjoyed the service from Antonio, Enrique, and Moises at the Brailian restaurant. Daniela on the beach was very kind. I'm not sure why the resort wasn't removing the seaweed that week - that could have been an
Read more
Response from GM_RivieraZone, Gerente at Playacar Palace
Responded yesterday
Dear Josh M, Thank you so much for your preference. We sincerely appreciate all of your good comments and the amazing mentioned you are providing regarding the experience you have enjoyed at Playacar Palace such as the location, food and amazing staff. Nothing will be greater than having you back soon. Cordially, D. Rubio Playacar Palace G.M
Read more
My wife booked our Jan 2019 winter getaway trip at the Playacar Palace and we are super happy with the experience! The staff are unbelievably warm and friendly (Daniela, Perla, and others at the poolside service were super attentive; Luis Lara’s photo shoot was beautiful and
Read more
Response from GM_RivieraZone, Gerente at Playacar Palace
Responded yesterday
Dear Edward H, We would like to thank you for your positive and very enthusiastic review. Definitively we consider our guests as part of the Palace family and we make the impossible to make them feel like home, or even better. It is amazing how our staff is committed to creating new and amazing memories to our guests, definitively the most important part of Playacar Palace. We remain at your service and we hope that you visit us again any time soon. Cordially, D. Rubio Playacar Palace G.M
Read more
Great Trip, why? The service at the Palace was first class, we where treated like Kings/Queens, everyone there was very attentive and polite. Checking in and out of the Resort was very smooth Eder- the pool concierge was on top of his game always checked in on us, and had our
Read more
Response from GM_RivieraZone, Gerente at Playacar Palace
Responded 3 days ago
Dear luvtohavefun01, Thank you for sharing with us your very kind words describing the amazing comments of the service enjoyed at Playacar Palace. It is a pleasure to read that you enjoyed the amazing resort, services and more. Nevertheless, please be sure we will reinforce what you have described the activities. We remain at your service and look forward to your next visit! Cordially, D. Rubio Playacar Palace G.M
Read more
Previous
Album Categories
All photosTravellerDining Pool & BeachRoom & SuiteFamily and Play AreasBusiness Centre & Event Rooms
Photo provided by managementPlayacar Palace
Beautiful view
This is the only photo I have of our room, my cousin took this photo of me.
PreviousNext
12345616
Hi is there a dive centre at the hotel or near by? Thank you
The all-inclusive includes a full bar, including all the daiquiris, pina coladas, rum punches and other cocktails that you would expect at a Caribbean destination. Also, the rooms are stocked with their own mini bar with bottles of vodka, tequila, rum and bourbon along with a variety of mixers in the mini-fridge. It may not be all the top-shelf liquors, but it's sufficient particularly if you're having cocktails.
1 vote
Dear Susan, Thank you for contacting us. We already replied, please verify your inbox. Have a great day, IS
0 votes
We were there in Nov 2018 and it was day to day at Playacar. When we arrived they were cleaning the beach each morning and not doing well. Then the last four days we were there they had almost no seaweed. Also the beach size varied greatly. One day it would be less than 10 ft and the next it would be 50 ft!
0 votes
Show all answers
PreviousNext
123456127
"Nice clean room overlooking the ocean."
"Definitely splurge for oceanfront/view - views are beautiful "
"Book early and get yourself a Sand Suite. You’ll thank me later..."
"If its your first time in Playa Del Carmen and you want to go outside your resort, then this is the hotel for you."
"Choose a room on the opposite side of Senor Frogs because it can get noisy until 3 am"
PreviousNext
12345620
PRICE RANGE
US$ 431 - US$ 1,017 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
playacar palace hotel playa del carmenplayacar palace mexicoplayacar palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
201
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing