We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Playacar Palace

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Playacar Palace
View Map
{"widget":{"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"name":"ibex_photo_carousel"},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

4,070 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,266: English reviews
Start your review of Playacar Palace
 Click to rate
Gore, Virginia
Reviewed yesterday NEW

This was our 5th stay at Playacar Palace. Each stay has offered a new experience. This time the wine tasting was a real treat. As always the spa was great. The quick access to the city is a real plus. Spend some time shopping the small shops off Fifth Ave.

 Report
Helpful?
Thank Lynda I
Saint Louis, Missouri
Reviewed yesterday NEW

My experience was terrific for myself and friends. My only disappointment is that I have been a member for over 12 yrs. and the last two times I booked my rooms (I requested certain floors and section) and the hotel did not honor my request. I booked rooms over six months in advance and even called down to the hotel...

 Report
Helpful?
Thank stacydeleste
Waco, Texas, United States
Reviewed yesterday NEW

The hotel is clean; and the staff is continually sweeping the common areas. The service is very good. The greeting staff is a bit inflexible and unwilling to make small changes to satisfy the customer. The dining facilities are very good, especially the Asian restaurant. There are children at the swim up bar which is a bit annoying, and children...

 Report
Helpful?
Thank Kenneth R
Montreal, Canada
Reviewed yesterday NEW

Just returned from a 9 day trip to Playacar Palace, our third trip in as many years. As previously, this is our favorite of the Palace resorts because of its small size and proximity to Playa del Carmen. A highlight as always is the tremendous staff and this time it seemed like the service had stepped up another level. Of...

 Report
Helpful?
Thank Jeremy H
Port Washington, New York
Reviewed 2 days ago NEW

This was our third consecutive trip to Plyacar Palace one of the Palace Resort Hotels. We keep returning because it is a special place to vacation. What makes it special are the workers who love their jobs and who enjoy providing you with your every need. To say the workers go above and beyond is an understatement . Waiters Edgar,Israel,Ballazar,Fidel,Manuel...

 Report
Helpful?
Thank Stephen S
Woodbridge, New Jersey
Reviewed 2 days ago NEW

Playacar Palace is our favorite palace. Great location, staff, service and food. Le Blanc is outstanding as well with an amazing beach but we prefer the location of Playacar Palace, right next to 5th Avenue that offers lots of fun shopping, entertainment & restaurants. We do not like being secluded to the hotel and like to venture out. Another amazing...

Review collected in partnership with this hotel
 Report
Helpful?
Thank vacati0nl0ver2012
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear vacati0nl0ver2012, We're so glad that you consider Playacar Palace one of your favourite resorts for its location! We appreciate enormously your preference and time in the review. We certainly hope to host you again in a very near future to provide the service you have come to expect from us. Regards, NL Public Relations.

Minneapolis, Minnesota
Reviewed 2 days ago NEW

We loved the playa palace due to the size and location. The staff was amazing and our kids have never been to the ocean before and they loved the beach!! They also felt safe and loved the staff! We asked the staff for Abbott board and they were so kind to find us one and allowed the kids to use...

Review collected in partnership with this hotel
 Report
Helpful?
Thank benandfamily131
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear benandfamily131, We strive to provide the best service to all our guests, having a feedback like the one you took the time to write fills us with joy and pride; we know that our team is our main asset, we feel fortunate to have achieved this important mission. we would love to have the privilege of your visit again....

North Bend, Washington
Reviewed 2 days ago NEW

My husband and I went to the Playacar Palace to celebrate our 25th anniversary. It was our first time visiting but won't be our last!! The service is outstanding and they made us feel special from the moment we checked in. Dionicio was amazing and kind and he really made our trip special. We met him in the buffet restaurant...

 Report
Helpful?
Thank 902Monica
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear 902Monica, Thank you for your concise review with your impressions about your stay! We are so happy that you enjoyed your first time in Playacar Palace and that the whole staff made you feel comfortable, your words are a great motivation for all the Playacar Family. We look forward to host you for the second time soon, please don't...

Raleigh, North Carolina
Reviewed 2 days ago NEW

Palace continues to define excellence in all-inclusives. This particular property is fantastic because of the staff. The names of staff providing excellent customer service are numerous but some of the ones the stand out include Ismael (Brazilian restaurant), Ubel (pool concierge), Oscar and Reyna (lobby bar), Tania (diamond concierge). All of the restaurants were great. Italian and Brazilian were our...

 Report
Helpful?
Thank BigGuySteve
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear BigGuySteve, We feel privileged for your preference for Playacar Palace, we appreciate your confidence and value the great impression you got from our service and staff, we would love to have the opportunity to host you for your next visit to Riviera Maya, we hope to provide with the service you have come to expect from Palace Resorts and...

Mystic, Connecticut
Reviewed 2 days ago NEW

We have been vacationing at Playacar Palace for the past 11 years. We ventured out twice, staying at two other Palace Resorts, but Playacar Palace is still our favorite. It's the perfect size (I believe a little over 200 rooms) and the perfect location in Playa del Carmen. Over the years, we have been fortunate to secure a room with...

 Report
Helpful?
Thank ggd15
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear ggd15, Thanks so much for your kind review about your stay at Playacar Palace, we feel nothing but satisfaction when we read comments like the ones you expressed, having your preference for ten years is a privilege for us! We are aware that location, facilities and quality are important but we are also ure that the main creator of...

4,612 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4364)
Viewed
View from Room (276)
Viewed
Pool/Beach Area (823)
Viewed
Hotel & Grounds (730)
Viewed
Dining (521)
Viewed
Room/Suite (517)
Viewed
Family/Play Areas (18)
Viewed
Business Centre/Function Rooms (40)
Viewed
Bathroom (34)
Viewed
6:20
Videos (4)
Viewed
Other (1401)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (201)
Viewed
Amenities (18)
Viewed
Beach (6)
Viewed
Governor Suite (52)
Viewed
Pool (2)
Viewed
Dining (49)
Viewed
Superior Deluxe Room - Partial Ocean View (40)
Viewed
The Hotel (34)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (47)
Viewed
Hotel & Grounds (14)
Viewed
Pool/Beach Area (8)
Viewed
Business Centre/Function Rooms (4)
Viewed
Family/Play Areas (1)
Viewed
Room/Suite (4)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
8.2 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#3 of 211 in Playa del Carmen
2,778 reviews
3.8 km away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#31 of 211 in Playa del Carmen
6,358 reviews
2.6 km away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#40 of 211 in Playa del Carmen
6,211 reviews
Show Prices
Show Prices
Show Prices
19.4 km away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#5 of 11 in Playa Paraiso
4,629 reviews
19.7 km away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,418 reviews
2.1 km away
Hotel Riu Palace Mexico
Hotel Riu Palace Mexico
#26 of 211 in Playa del Carmen
5,202 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 31,956 - ₹ 53,884 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Travelocity, Cheap Tickets and Jetsetter so you can book your Playacar Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Playacar Palace staff and other travellers.
400 questions
Ask a question

See all questions (400)

Questions? Get answers from Playacar Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean views a plenty”
 of 5 bubbles BigGuySteve, 26 Feb 2017 | Read review
“5th floor ocean view.”
 of 5 bubbles Wags2015, 25 Feb 2017 | Read review
“Ask for a balcony otherwise you may not get one. Avoid the lobby area and Senior Frogs for a quieter room!”
 of 5 bubbles Jeannak60, 20 Feb 2017 | Read review
“Try to stay near the pools with an Ocean View”
 of 5 bubbles precista46, 17 Feb 2017 | Read review
“Oceanview, 4th floor; or, oceanfront, if membership allows.”
 of 5 bubbles romell858, 17 Feb 2017 | Read review
5 of 5