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Playacar Palace

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4,054 Reviews from our TripAdvisor Community

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Showing 3,252: English reviews
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A TripAdvisor Member
2 reviews
Reviewed yesterday NEWvia mobile

The highlight of our week so far has been our meal at the Japanese restaurant. Make no mistake, the staff is the best, bar none. Although the female wait staff outside on the beach and poolside far outwork the male staff. (Just saying). But we had a fantastic time tonight starting with a lovely hostess Olivia, and Walter was our...

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Thank A TripAdvisor Member
Williamsburg, Iowa
Reviewed 2 days ago NEW

Fantastic food and service. Staff made you feel so welcome. Very relaxing and fun filled week. Great location for taking boat trip to Cozumel. The pool was a nice sized with a great swim up bar. The outside grill was quick and perfect for a quick lunch. We enjoyed the friendly greeters and servers at the breakfast buffet and thought...

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Thank jamesroberts2017
A TripAdvisor Member
Level Contributor
2 reviews
Reviewed 2 days ago NEWvia mobile

This is our fourth visit to Playacar Palace. We bought at Moon several years ago, and upgraded here last February. We have been here for four days, three more to go. In some places (Pool bar, Asian Restaurant, new Mexican Restaurant) the service has been as great as usual. For some reason, service at the Buffett has not been up...

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New England
Reviewed 2 days ago NEWvia mobile

They thin their polishes with acetone, so the lacquer is ruined. After two coats, nail is still not sufficiently covered, so they apply extra coats on uncovered areas which now makes it goopy and doesn't properly dry. 2 hours later the polish is a mess and polish is dull. For the amount of money they charge for "deluxe nail" services,...

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Thank MeandZoe
Richmond, Virginia
Reviewed 2 days ago NEW

This is our 3rd year spending a February week at Playacar Palace and it won't be our last! From Edwin's assistance helping us plan our weeks events to Dioncio's and Perla's tireless attentiveness to our needs, we were made to feel very special all week! There is so much to do, both at the resort (thanks to Braulio and the...

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Thank Woods_10948
West Burlington, Iowa
Reviewed 2 days ago NEW

Great Location. Just wish there was more activities on the resort. Staff was great, they were always friendly and helpful. Room was great, but beds where just a little to soft. House keeping did a great job.

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Thank johnwilliamo2017
Luna Pier, Michigan
Reviewed 3 days ago NEW

I bought an all inclusive 7 day week at ant Palace resort included was air, transfers, room, food and drink. I never complain and have stayed all over the world at many 4 and 5 star resorts. The 1500 resort credits were not what we thought. They could not be used in many cases and there was a 16% fee...

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3Thank Michael L
Reviewed 3 days ago NEWvia mobile

absolutely fantastic show - do not miss it - their voices made my evening!! This is our third visit to Playacar Palace, and we had never seen this show - so glad we did not miss it this year. Baraulio, Fania, and Tubalcain were great with the entertainment staff. We had dinner 3 nights in Terraza - Leonel and the...

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1Thank narxan
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear narxan, Thank you so much for your preference for Playacar Palace and your review, we are delighted to know your experience with us has always been pleasant, our staff strives to provide the best service and create new experiences as well as developing great relationships with our guests to the point where you feel like home when returning. We...

Philadelphia, Pennsylvania
Reviewed 3 days ago NEW

Great hotel! Wonderful service and super beds! Beautiful beach and crystal blue waters. Need to be able to use the credits for more options! Need to have more signage for visitors to know where to go for shopping, ferry, etc.

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Thank Pamela Ann V
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear Pamela Ann V, Thank you very much for your wonderful comments about your experience at Playacar Palace. We are delighted to know that you enjoyed your stay with us, thanks for your comments, suggestions, rest assured they are taken into consideration, hopefully you can visit us again soon. Please don't hesitate to contact us for your next stay at...

Reviewed 3 days ago NEWvia mobile

It's a over the top fabulous resort hotel place and the staffs are magnificent. Highly recommended for families to stay and very clean resort ,beach it's wonderful 2 min. Walkable from the resort and food is phenomenal and great entertainment at night time

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Thank Richard G
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear Richard G, Thanks so much for your recommendation and impression about your recent stay at Playacar Palace, we feel tremendously thankful for your confidence and hope to have your preference again. Cordially, NL Public Relations.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 32,042 - ₹ 53,224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Cheap Tickets, Travelocity and Jetsetter so you can book your Playacar Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen
Hotel Style:
#11 Top resorts Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Playacar Palace staff and other travellers.
400 questions
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Questions? Get answers from Playacar Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a balcony otherwise you may not get one. Avoid the lobby area and Senior Frogs for a quieter room!”
 of 5 bubbles Jeannak60, 20 Feb 2017 | Read review
“Try to stay near the pools with an Ocean View”
 of 5 bubbles precista46, 17 Feb 2017 | Read review
“Oceanview, 4th floor; or, oceanfront, if membership allows.”
 of 5 bubbles romell858, 17 Feb 2017 | Read review
“Corner suites are large and have big balconies. Ocean views are beautiful.”
 of 5 bubbles , 16 Feb 2017 | Read review
“There isn't a bad room in the resort, however a balcony with seating is a nice upgrade.”
  • Evening photo from balcony.
  • Afternoon photo from balcony.
 of 5 bubbles RobH559, 15 Feb 2017 | Read review
5 of 5