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Playacar Palace

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3,798 Reviews from our TripAdvisor Community

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Showing 3,047: English reviews
Level Contributor
3 reviews
Reviewed yesterday NEW

This is the second year in a row we have visited the Playacar Palace in Playa del Caramen, MX. We really love the place. It is definitely beautiful, the room is gorgeous, and the view of the ocean was spectacular this year, as we had an ocean-front room, not ocean-view, like last year. We enjoyed prompt attention every morning from... More 

Helpful?
Thank Sherry S
Jacksonville Beach, Florida
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed yesterday NEW

We had a wonderful September vacation at the resort taking my wife, two daughters, and son-in-law. I need to share that the vacation was made special by the following people; Benito at the Pool Bar, Crystal, Jonathan, and Gabriel at the Lobby Bar, Damian Garcia who found ways to come up with my wife's favorite wine every evening, David Mendez,... More 

Helpful?
Thank Anthony C
California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 days ago NEW

I don't like all inclusive resorts, but had to stay at one because the rest of our family wanted an all inclusive. I bargained for the Playacar Palace, because, unlike most of the big hotels in this region, it was convenient to the pedestrian zone in Playa del Carmen. I feel good about the choice. It is a relatively small... More 

Helpful?
Thank Travel_for_Mochas
New York City, New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

This was our third time back at Playacar Palace. Service, food and the wonderful Diamond Concerige Paola Bautista was wonderful to deal with for our every need. Food and Entertainment was great. We were traveling with friends this time and one of my friends it was her birthday and they paid attention to detail with balloons and happy birthday banner... More 

Helpful?
Thank Carmen C
Chicago, Illinois
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 days ago NEW

This was my second stay at Playacar and also my wedding. I feel in love with it my first visit and decided to get married there. The hotel is about 40 min. from the airport in Cancun, but well worth the ride. Check in is always quick , easy, & a friendly experience. My room 243 Honeymoon suite was massive... More 

Helpful?
Thank tjtravel2013
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 days ago NEW

I visited Playacar palace back in May and loved it so much we decided to come back just a few months later in November for Thanksgiving!! Yet again it was amazing! Ive been home two days and I cant wait to go back. The resort itself is gorgeous, the restaurants are great, cant beat the proximity to downtown Playa Del... More 

Helpful?
Thank Blake2487
Omaha, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

We just returned home from a week at Playacar Palace in Playa Del Carmen. We traveled with a group of 10 ranging in age from 5 to 58. We had a wonderful time! The resort is about 45 minutes from Cancun airport and was an easy shuttle. The resort is small (I believe it's around 200 rooms) and is situated... More 

Helpful?
Thank TheTurnerFamily4
Edmonton, Canada
Level Contributor
76 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 5 days ago NEW

Disappointing. There are some good aspects to this resort however the trip overall was not to the standard I would expect of the Palace resorts. Will break down my review by category: Staff - v friendly however the information given to customers varies and is not standard. Check in staff, check out staff, customer services, tour bookings and marketing are... More 

Helpful?
Thank Gerry J
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

The Palace has a beautiful white sand beach, directly adjacent to Senor Frogs and the Ferry to Cozumel. The staff is all very nice and accommodating, very fun to chat with! The rooms were spotless every day. There was a lot of good (if not great) food. I mean, to want 5-star dining, what are we doing in an all-inclusive... More 

Helpful?
1 Thank Donald A
Chilton, Wisconsin
Level Contributor
100 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 5 days ago NEW

This is my second stay at the Playacar Palace. I was again very impressed with the wonderful staff and the outstanding service. The food was absolutely outstanding. The Italian Restaurant was my favorite on my first stay; thus, I was very eager to try it again. And, I was not disappointed. Food is flavorful. Ambiance relaxing. Service impeccable. I want... More 

Helpful?
Thank JodieLovesSun

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 29,543 - ₹ 52,163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen
Hotel Style:
#11 Top resorts Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Playacar Palace staff and other travellers.
354 questions
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Questions? Get answers from Playacar Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front is beautiful”
 of 5 bubbles sherrys485, 1 Dec 2016 | Read review
“Ask for a beach front room.”
 of 5 bubbles F9448XBanthonyc, 1 Dec 2016 | Read review
“Try every restaurant they have - they are all great and do not forget to use the spa services as well”
 of 5 bubbles carmenc264, 28 Nov 2016 | Read review
“Honeymoon Suite best room in the Hotel.”
 of 5 bubbles tjtravel2013, 28 Nov 2016 | Read review
“try to stay either directly in the middle or in the last rooms on the end.”
 of 5 bubbles Blake2487, 28 Nov 2016 | Read review
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