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Iberostar Quetzal Playacar

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Iberostar Quetzal Playacar
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4,507 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Quetzal Playacar
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Showing 2,577: English reviews
Witham, United Kingdom
Reviewed 2 weeks ago via mobile

We had a wonderful 2 weeks here! It truly is beautiful. So different from any beach holiday I've had. The jungle surroundings are just wonderful! Being an animal lover to hear and see many different species in their surroundings was just great. The pool is huge and spectacular! Never over crowded and always scrupulously clean. The beach is breath taking,...

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Helpful?
1Thank nikkigbaby
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are thankful to you for having chosen IBEOSTAR Tucan & Quetzal to spend your recent vacation. We feel motivated by your kind remarks and comments about our wonderful facilities and services as it is our main goal to provide memorable experiences to our guests. It makes us happy to read that you had such a great time...

Winnipeg, MB
Reviewed 2 weeks ago

Our daughter recently got married at the Quetzal and it was wonderful ! We had 45 family and friends attend. it was so much fun ! Ceremony on the beach, mariachi band playing while enjoying drinks and appetizers on the beach, dinner at an open air restaurant (only little glitch was bit of delay in some people getting their food),...

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Helpful?
Thank mrmca
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucan & Quetzal for such an important event. It has been an honor to host you during this special occasion. We are pleased to hear that you all had a wonderful and memorable time and that you were impressed with our beautiful facilities, our amazing flora and fauna and...

London, United Kingdom
Reviewed 2 weeks ago via mobile

Hubby bitten alive .stagnant water by lobby fish area . 50 bites in seconds . Had to attend dr and friend same problem . Had To buy spray Benadryl tablets and cream . I had used spray, mosquito band and garlic tablets before I travelled as I have annual problem

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Helpful?
2Thank gerinolan
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for your recent stay at IBEROSTAR Tucan & Quetzal to celebrate such special occasion. We are sorry to hear that you had a bad experience due to mosquitos. Please know our staff is constantly spraying our facilities with natural substances in order to diminish bug inconveniences to our guests, but being a...

Reviewed 2 weeks ago

We spend two weeks in Iberostar Quetzal and it was an awesome experience! The Hotel is located in Playacar a privately owned area in Playa del Carmen which is very well guarded and safe. Iberostar Quetzal and Tucan both have their own reception but actually share the whole area and it doesn't matter if you eat or drink in the...

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Helpful?
5Thank polarbear1983
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for having chosen IBEROSTR Tucan & Quetzal to send your recent Caribbean vacation. We are happy to hear that you enjoyed all aspects of your stay at our hotel and it is a pleasure to read about your positive impression of our stunning grounds with the lively wildlife, our facilities, the food...

East Weymouth, Massachusetts, United States
Reviewed 2 weeks ago

My boyfriend and I have been here 3 times, heading back for our 4th time in a couple weeks. As you can tell from the reviews, this place is amazing! I won't waste your time repeating all the awesome things everyone has already said, instead I'll leave you with some tips that I've picked up over the years (because you're...

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Helpful?
8Thank Melissa L
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are thankful to you for having chosen IBEROSTAR Tucan & Quetzal as your vacation destination in the Riviera Maya. We appreciate your preference. It gives us great pleasure to know that once again you will be spending your forthcoming vacation at our facilities to enjoy our beautiful settings, delicious gastronomy, fun entertainment and amazing staff. Your kind...

Reviewed 3 weeks ago via mobile

Loved this resort we traveled with our children ages 6 and 11 as well 6 other family members were married on Feb 14th words can't express how happy we were everything was absolutely amazing. See you next year!

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Helpful?
1Thank Amanda K
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for allowing us to share with you and your family such a special occasion at IBEROSTAR Tucan & Quetzal. We could not be happier to read that everything went perfectly for you to enjoy a memorable experience. It was a pleasure to have hosted you and we will look forward to welcome you again soon. Warm...

Wilmslow, United Kingdom
Reviewed 3 weeks ago

We visited this wonderful hotel for a two week vacation as a belated celebration of our 30th Wedding Anniversary. We chose it because of the location, profusion of wildlife and the excellent reviews published about it. We were very definitely not disappointed, in fact I would go so far as to say that it was the best holiday we have...

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Helpful?
6Thank chriswfly2016
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for having chosen IBEROSTAR Tucan & Quetzal to celebrate your anniversary. We feel honored to know that such special occasion went that memorably and that all our services, lovely facilities and attentions contributed on it. We are grateful to you for highlighting the hard work form our amazing staff as we will be sharing your compliments...

Saint Thomas, Canada
Reviewed 3 weeks ago via mobile

Currently at the Quetzal. 2nd time here. Awesome food, beautiful beach, wonderful employees. Absolutely love Dari Luz at the lobby bar. She alternates nights at the Tucan. She is friendly, has an awesome smile and she will make you laugh. Hector at reception was very nice and helpful. Love all the nature here. Definitely will be back

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Helpful?
4Thank nicole l
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for having taken the time to comment during your stay at IBEROSTAR Tucan & Quetzal. We are grateful for once again hearing that you had a fantastic experience. We are also thankful for your kind recognition to our wonderful partner Dari Luz for her outstanding hospitality. We will be glad to forward...

chester, cheshire
Reviewed 3 weeks ago

Went on 20th Nov 16 for two weeks. Buffet Food was brill, favourite al la crate was steak & medditeranian but all tasty. Only one didn't try was Mexican but ate in Mexican for dinner & was really tasty. Couldn't fault any of the food pool big warm brill, kids &I adults loved it. beach and sailing brill went out...

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Helpful?
3Thank chesterchester
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for your stay at IBEROSTAR Tucan & Quetzal to celebrate such special occasion. It pleases us to read that you family experience was wonderful and that all our activities, services and facilities were of your liking. We will gladly forward your compliments to our pastry Chef and to all of our staff...

Bradford, Massachusetts
Reviewed 4 weeks ago

We went as a couple, then with two of our friends. The four of us had a great time! We felt very safe as it was down a private way that was secure, and you could walk to shops on that road as well! it was all you could expect from an all-inclusive resort. Boys had tons of fun with...

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Helpful?
4Thank cmehan12
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for taking the time to comment about your experience at IBEROSTAR Tucan & Quetzal. It is fantastic to read that you had a blast at our facilities and that our daily activities were entertaining as well as our nightly shows and amazing wildlife. We hope for your soon return to our gorgeous...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Free Internet
  • Bar/Lounge
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 12,993 - ₹ 29,670 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen
Hotel Style:
#16 Green Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Quetzal Playacar staff and other travellers.
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Questions? Get answers from Iberostar Quetzal Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Jungle views”
Carriesims11, 25 Apr 2017 | Read review
“Near the swimming pool and upper floors”
Ana201456, 25 Apr 2017 | Read review
“get a room away from night club”
dal500, 24 Apr 2017 | Read review
“Room 2000-2400 more quiet”
re1232, 18 Apr 2017 | Read review
“Ask for a seafront room!”
357fraserp, 18 Apr 2017 | Read review
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