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Iberostar Quetzal Playacar

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Traveller (6249)
Pool & Beach (1549)
Room & Suite (870)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“star friends”(327 reviews)
“howler monkeys”(108 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Reviews (5,196)
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2,848 results
Traveller rating
1,627
870
227
84
40
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1,627
870
227
84
40
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All reviewsstar friendshowler monkeysspecialty restaurantsjungle atmospherejapanese restaurantswim up barthomas cooksports poolother resortsdressel diverstowel hutate at the japanesetenderloingated communitymain buffetmagic showhard beds
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21 - 25 of 2,848 reviews
Reviewed 22 March 2018

Other than the sea weeds this year everything was incredible. The site is clean and employees incredible. The animation team made us laugh every day (Jelte and CHocolate, thank you) Elvia at the lobby bar was always smiling when serving us our drinks before supper....More

3  Thank bernie651
Response from Quality Manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 24 March 2018

Dear guest, We are thankful for having recently received you at IBEROSTAR Tucan & Quetzal. We truly appreciate all your kind comments and the positive aspects that made you greatly enjoy your experience, from our wonderful staff to the lovely wildlife and great entertainment team....More

Reviewed 20 March 2018 via mobile

Pros: Building 26, ground floor, was close to buffet and lobby, not too far from beach. Cleaned promptly and well every day. Air conditioning worked well and wasn’t too noisy. Staff were very friendly and helpful and the grounds were immaculate. (Ask for Francisco’s section...More

2  Thank Judy A
Response from Quality Manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 24 March 2018

Dear guest, Thank you for having shared your recent experience at IBEROSTAR Tucan & Quetzal. We are happy to read that our friendly staff, lovely grounds and comfortable facilities were of your liking. Your kind mention to our partners excellent work will be gladly forwarded....More

Reviewed 19 March 2018

Spent a week at the resort as a group of 15 family and friends, three generations. All had a great time. Lovely property, large enough to seem not overly crowded, all restaurants able to accommodate. However, food and drink service was not exactly expeditious, as...More

5  Thank clarx2016
Response from Quality Manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 24 March 2018

Dear guest, We are grateful for having hosted your friends and family at IBEROSTAR Tucan & Quetzal. It pleases us to read that everyone enjoyed a wonderful time at our facilities and that our services were accommodating, from the natural grounds to the fun entertainment....More

Reviewed 17 March 2018

Loved the property! The main pool was nestled in a tropical paradise...lovely scenery. The beach was pretty...lots of activity but not too crazy. The seaweed seemed to be getting much better while we were there...not a lot on the Quetzal beach or in the water...no...More

6  Thank TexasFamily708
Response from Quality Manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 24 March 2018

Dear guest, We would like to thank you for having recently stayed at IBEROSTAR Tucan & Quetzal. We feel honored by your kind comments and compliments regarding our facilities as it pleases us to know how much you enjoyed them, as well as our hotel...More

Reviewed 16 March 2018 via mobile

I stayed at the Quetzal with our two teenagers for March Break. The service was exceptional and the hotel was spotlessly clean. My kids loved the animals and the pool. It’s a good sized resort and everything is a short walk away. The pool was...More

5  Thank Gillian S
Response from Quality Manager I, Quality Manager at Iberostar Quetzal PlayacarResponded 20 March 2018

Dear guest, First and foremost, we would like to thank you for having recently stayed at IBEROSTAR Tucan & Quetzal. We are pleased to read that your family enjoyed of a pleasant and fun environment at our facilities and that our service was a positive...More

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Spa
Free Internet
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$ 188 - US$ 457 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Green Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#24 Top resorts Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 188 - US$ 457 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Green Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#24 Top resorts Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (6249)
Pool & Beach (1549)
Room & Suite (870)
Dining (581)
Family and Play Areas (119)
Amenities (54)
Business Centre & Event Rooms (21)
Questions & Answers
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janesimonelee
12 May 2018|
AnswerShow all 7 answers
Response from Jim C | Reviewed this property |
Tucan and Quetzal are essentially the same resort, with only different front desks. Both share the same pool and restaurants. This is the perfect resort for middle adults. There were kids, but the place is large enough that... More
2
Votes
Laura L
22 April 2018|
AnswerShow all 2 answers
Response from Man537 | Reviewed this property |
Hi, I was there in February but this should help holiday weather com
0
Votes
lsteele
18 April 2018|
Answer
Response from Walter P | Reviewed this property |
no tengo idea del valor.
0
Votes
Google Translation
Room Tips
"If jungle is your thing (was mine) then no upgrade needed, Ocean view is an extra cost"
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"Rooms closed to the beach and pool are building 10/11 on Tucan side and 19/20 on Quetzal side"
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"Quetzal Block 28. near to Reception and main restaurants,not far to the beach and pool, and lovley animals to..."
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"next to pool and ocean"
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