We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
31/07/2017 01/08/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Iberostar Quetzal Playacar

    Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
    Save
    Best prices for your stay
    31/07/2017 01/08/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          Traveller (5556)
          Pool & Beach (1410)
          Room & Suite (785)
          Iberostar Tucan Hotel
          6,455 reviews
          #44 of 209 hotels in Playa del Carmen
           
          Sandos Playacar Beach Resort
          12,428 reviews
          #61 of 209 hotels in Playa del Carmen
           
          Sunset Fishermen Spa & Resort
          990 reviews
          #84 of 209 hotels in Playa del Carmen
           
          Iberostar Paraiso Beach
          4,961 reviews
          #7 of 11 hotels in Playa Paraiso
           
          Overview
          • Excellent61%
          • Very good29%
          • Average7%
          • Poor2%
          • Terrible1%
          Travellers talk about
          Free Internet
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Babysitting
          Private Balcony
          3.5 Star Hotel
          All hotel details
          Iberostar Tucan Hotel
          6,455 reviews
          #44 of 209 hotels in Playa del Carmen
           
          Sandos Playacar Beach Resort
          12,428 reviews
          #61 of 209 hotels in Playa del Carmen
           
          Sunset Fishermen Spa & Resort
          990 reviews
          #84 of 209 hotels in Playa del Carmen
           
          Iberostar Paraiso Beach
          4,961 reviews
          #7 of 11 hotels in Playa Paraiso
           
          {"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
          Rooms
          31 Jul1 Aug
          |
          1 room, 2 adults, 0 children
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          Show Available Rooms
          Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 0 partner sites to see rooms from .
          We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "f2048ff72bc044108d627614c578167b", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":154883,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":31,"month":7,"year":2017},"checkout":{"day":1,"month":8,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"f2048ff72bc044108d627614c578167b","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":0,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":-1,"highestMetaPriceDisplay":-1,"hotelName":"Iberostar Quetzal Playacar","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImYyMDQ4ZmY3MmJjMDQ0MTA4ZDYyNzYxNGM1NzgxNjdiIiwiQUlLIjoiMzc4YTQ4ODgyMGU5NGQ2ZTljYzQ0OTZjMTU5YzFmZTcifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": false, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "31/07/2017", "checkOut": "01/08/2017", "lowestPrice": null, "hasDates": true, "hacComplete": false, "contentIdMappings": {}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"containerClass":null,"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","dust":{},"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"containerClass":null,"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{}},"containerClass":null,"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
          Write a Review
          Turn Your Opinions into Points!
          Turn your opinions into JPMiles
          Turn your opinions into PAYBACK Points
          *You can enroll in only one programme at a time to earn rewards for reviews.
          JPMiles / Payback Arrow
          JPMiles / PAYBACK
          50
          Reviews (4,644)
          Traveller rating
          Traveller type
          Time of year
          Language
          • More languages
          There are newer reviews for Iberostar Quetzal Playacar See the most recent reviews

          1,641 - 1,645 of 2,629 reviews

          Reviewed 4 May 2012

          My family had a wonderful time at Iberostar Quetzal. The beach and pool are beautiful. We traveled with an 18 month old and I was pleased that they provided a crib,. high chair and milk to take back to the room. They have a play...More

          2  Thank Kerri T
          Response from IberostarMexico, Quality Manager at Iberostar Quetzal PlayacarResponded 7 May 2012

          Dear Guest, Thanks for having taken some of your valuable time to send us your sincere comments that help us in our guest satisfaction and quality service. We are very happy to know that you liked our hotel and we will be very pleased to...More

          Reviewed 3 May 2012

          Hello, I am a 15 year old girl writing about my review of Iberostar Quetzal, Playacar in Mexico. I'm writing this from a teenage point of view as reading through all these reviews are all from adults. I stayed at the Iberostar Quetzal 7th April...More

          10  Thank mjhannah
          Response from IberostarMexico, Quality Manager at Iberostar Quetzal PlayacarResponded 7 May 2012

          Dear Guest, On behalf of Iberostar Tucan & Quetzal, we would like to thank you for visiting our resort during your recent vacation here. Thank you very much for taking the time and trouble to bring these points to our attention. Your insightful comments are...More

          Reviewed 3 May 2012

          Its a perfect resort really close from. Downtown,, the tours at the hotel are great! Betteer to take the there until downtown! Its more secure ! The animation team is not so good! To many gays innto the stuff and dont take care of girls...More

          1  Thank Pri_da
          Reviewed 30 April 2012

          I love this place! I don't know about this review just below about rocks on the beach and waiting for carts -- are you sure you mean this Iberostar? There were no rocks and the carts only took luggage to rooms not people.... I was...More

          6  Thank Helen S
          Reviewed 23 April 2012

          I have recently returned from the Iberostar Quetzal. This is the first time to Mexico and I am so glad I decided to stay here. The layout of the hotel was charming. watching koi carp and turtles swimming about at breakfast in the Tucan restaurant!...More

          3  Thank jjilly26
          Response from IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Quetzal PlayacarResponded 7 May 2012

          Dear Guest, Thank you for your detailed hotel review. We appreciate your positive comments and feedback about the hotel. We have shared your comments with our hotel team and we are all very happy that you enjoyed your stay with us. We hope to welcome...More

          Iberostar Tucan Hotel
          6,455 reviews
          #44 of 209 hotels in Playa del Carmen
           
          Sandos Playacar Beach Resort
          12,428 reviews
          #61 of 209 hotels in Playa del Carmen
           
          Sunset Fishermen Spa & Resort
          990 reviews
          #84 of 209 hotels in Playa del Carmen
           
          Iberostar Paraiso Beach
          4,961 reviews
          #7 of 11 hotels in Playa Paraiso
           
          About
          Awards & Recognition
          GreenLeadersGold level
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Free Parking
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Beachfront
          • Spa
          • Free Internet
          • Bar/Lounge
          • Breakfast included
          • Hotel Amenities
          • Room Service
          • Free Parking
          • Children Activities (Kid / Family Friendly)
          • Airport Transportation
          • Breakfast included
          • Dry Cleaning
          • Meeting Rooms
          • Business Centre with Internet Access
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Babysitting
          • Room amenities
          • Air Conditioning
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Spa
          • Bar/Lounge
          • Tennis Court
          Details
          • Price range
          • US$ 179 - US$ 551 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #15 Green Hotel in Playa del Carmen
          • #22 Top resorts Hotel in Playa del Carmen
          • #30 Spa Hotel in Playa del Carmen
          • #30 Family Hotel in Playa del Carmen
          • #31 Romantic Hotel in Playa del Carmen
          • #32 On the Beach Hotel in Playa del Carmen
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 350
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, Visit Us Inc., Hotels.com, Travelocity, Orbitz, Hotwire, Cheap Tickets, Evoline ltd, TripOnline SA, Cancelon, Priceline, getaroom.com, HotelQuickly and HRS so you can book your Iberostar Quetzal Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen
          • Also Known As
          • Iberostar Quetzal Playacar Hotel Playa Del Carmen ,
          • Iberostar Hotel Quetzal Playacar ,
          • Iberostar Quetzal Playa Del Carmen ,
          • Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen
          Add Photo Photos
          Traveller (5556)
          Pool & Beach (1410)
          Room & Suite (785)
          Dining (538)
          Hotel & Grounds (3108)
          Family and Play Areas (104)
          Bathroom (31)
          Business Centre & Event Rooms (19)
          Nearby
          The Reef Playacar
          4,558 reviews
          .50 km away
           
          Hotel Riu Palace Riviera Maya
          5,402 reviews
          .57 km away
           
          Iberostar Tucan Hotel
          6,455 reviews
          .36 km away
           
          Sunset Fishermen Spa & Resort
          990 reviews
          .11 km away
           
          Nearby Restaurants
          El Tenedor
          368 reviews
          .97 km away
          Lara & Luca
          96 reviews
          .86 km away
          Casa Sofia Playa del Carmen
          643 reviews
          .81 km away
          Casa Cenote
          243 reviews
          .35 km away
          Nearby Attractions
          Jetpack Adventures
          97 reviews
          .84 km away
          Riviera Maya
          580 reviews
          .65 km away
          UltraMar Ferry
          1,286 reviews
          1.00 km away
          Xaman Ha Aviary
          207 reviews
          .47 km away
          Questions & AnswersAsk a question
          Dan Y
          Best rooms
          26 June 2017|
          Answer Show all 2 answers
          Response from HeatherLovesMexico | Reviewed this property |
          I'd go for the Oceanview. It's not just a view, it's right there. If you are an animal lover though, you might appreciate rooms overlooking the ponds or jungle.
          0
          Votes
          Pam G
          Male dress code for dinner?
          24 June 2017|
          Answer
          Response from Lesley T |
          only at speciality restsurants- long trousers are required..not sure how strict as my other half slways wore long trousers. At the buffets thete is no dress code.
          0
          Votes
          Room Tips
          "The ocean view suites are the better upgrade option!"
          Read review
          "for the superior room, you get to be away from the noise and closer to the pool"
          Read review
          "No elevators, so if you cannot do steps, try and get first floor."
          Read review
          "Rooms that are near to the theatre are noisy!"
          Read review
          Is This Your TripAdvisor Listing?
          Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing