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Iberostar Quetzal Playacar

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4,303 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Quetzal Playacar
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Showing 2,484: English reviews
Ottawa
Reviewed 13 January 2012

Our family of four stayed at the Iberostar Quetzal from January 4 – 11, 2012. The check-in process was a bit slow, as there were 16 people who arrived on the same airport shuttle. There were only two staff handling the check-in process – an additional staff member would have greatly sped up the process. We had requested a third...

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10Thank ginkybiloba
Spokane, Washington
Reviewed 12 January 2012

This was our first visit to the area in December 2010. Besides ourselves, we took our adult son and his girlfriend. It is a long shared transport ride from the airport, so we arrived just as it was getting dark. We got checked in easily, quickly and immediately were greeted with a cocktail. I could go on and on, but...

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2Thank capran
Winnipeg, MB
Reviewed 11 January 2012

We had a fantastic stay at Iberostar Quetzal over New Year's Eve 2012. I had never been to Mexico before, and was a bit skeptical about it, to be truthful! But our experience at Iberostar Quetzal put all of my doubts to rest. Our transfer from the airport to the hotel was quick and smooth and we were warmly greeted...

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20Thank Courtney H
Mérida
Reviewed 8 January 2012

I stay there in December 2011 for 4 days and I did really enjoy it. Facilities good , rooms good, buffet good and the price and location excellent, you can walk only 15 min from Hotel (playacar) to the 5th Avenue in Playa del Carmen, I would like to come back there. Staff very friendly

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4Thank onn_toi
Toronto, Ontario, Canada
Reviewed 8 January 2012

My fiancee and I got engaged at this hotel and I must say that the experience from start to finish was absolutely first class all the way. All staff spoke English and made it very easy for us to get around. The hotel is within walking distance to Playa Del Carmen's shopping district (35 minutes) and the beach was absolutely...

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7Thank Ed C
Rochester, New York
Reviewed 5 January 2012

I can't rave enough about Iberostar! I went in December for a week on my honeymoon. Everything was absolutely amazing. The grounds are breathtaking, the service is the best I have ever had, and we had the time of our lives! I will start with the room. We were in a 2nd floor room with balcony overlooking the jungle. The...

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19Thank Rachel P
Lima
Reviewed 5 January 2012

We spent there our vacations with family and friends. The hotel is very big and can be a little overwhelming in the beginning, but once you start to explore the place, you begin to enjoy youself!! The staff is polite and helpful, the food at the many restaurants is pretty good. The pool is huge!! the beach is beautiful and...

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4Thank inkalover
Vancouver B.C
Reviewed 3 January 2012

Just returned from one week at the Quetzal after one week at the Imperial Valintin ( which was amazing for the same price!) so I was constantly comparing it to the previous property. Quezal is old and tired,in the bathroom we had tiny bugs on the counters! The mattress is on a concrete slab, no box spring. The jungle is...

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16Thank Cannuk
Mississauga, Canada
Reviewed 3 January 2012

Just returned from Iberostar Quetzal in Playa Del Carmen and had a great vacation. 19 people with our group and we all agreed we will try to come back next year. Great staff, great food and awesome beach. Diego at beach bar really enjoys his job and offered great service. Diving staff were great Lara, Danilo, Lilly and Denis really...

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5Thank RandyThompson
Vancouver, Canada
Reviewed 3 January 2012

Not sure how this place is considered five star, which normally is earned with outstanding amenities and service. Our large group had a lot of fun here, but that's because we entertained ourselves rather than rely on the cheesy activities, the truly amateur nightly show, and worst of all the awful food. The buffet looks great, then you start eating...

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6Thank Riley373

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 13,642 - ₹ 34,513 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen
Hotel Style:
#22 Top resorts Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Quetzal Playacar staff and other travellers.
562 questions
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Peterborough, Canada

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beachview is worth the up charge.”
 of 5 bubbles TJ_Shaker, 22 Jan 2017 | Read review
“Middle of the resort...we were in building 24 which we loved.”
 of 5 bubbles volley11, 18 Jan 2017 | Read review
“Rooms have a view of the forest or ocean view. The ones with ocean view have hammocks too.”
 of 5 bubbles 797cristinaf, 8 Jan 2017 | Read review
“We were in building 22 which was very close to the beach and pools.”
 of 5 bubbles w00bles, 7 Jan 2017 | Read review
“Rooms farther from theater are quieter.”
 of 5 bubbles jwright2017, 4 Jan 2017 | Read review
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