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Hotel El Tukan

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1 room 2 adults 0 children
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Hotel El Tukan
Hotel El Tukan
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1,217 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel El Tukan
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Showing 298: English reviews
Rosario, Argentina
Reviewed 15 February 2017

n this hotel my sister and her friend were robbed since their money was stolen from the safety box and the hotel did nothing even though they presented the policy report. This happened last Friday. The hotel is responsible whenever a safety box is opened inside a room besides the lock was not forced so the hotel must have some...

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Helpful?
2Thank Georginaab
Tukan M, Gerente at Hotel El Tukan, responded to this review
Google Translation

Estimada Georgina, si te interesa dar el seguimiento correspondiente te dejamos nuestros datos de atención a clientes para dar la...

Ontario, Canada
Reviewed 9 February 2017

My husband, myself and two grown children visited this hotel as premium all inclusive guests for one week. We had two separate deluxe rooms. Both rooms in the main building the kids room on the ground floor and ours on the top floor both facing the pool area. The ground floor room was horrible. It was very close to the...

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Helpful?
1Thank AlIsonSav
Tukan M, Gerente at Hotel El Tukan, responded to this review

Hi Alison! We appreciate you comments, All of them will be taken in count to improve our service. It was a pleasure to have you in home with us.

Toronto, Canada
Reviewed 7 February 2017

Was here for a few days and we were just looking for a inexpensive getaway. The location of the hotel is perfect. In the middle of everything. Room was fine, good part of hotel as it was close to pool. All staff were very helpful. The real main problem with hotel was that it was loud. The cleaning staff seemed...

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Helpful?
1Thank Lucio D
Tukan M, Gerente at Hotel El Tukan, responded to this review

Hi Lucio, we apreciate all of your comments, it was a pleasure to have you home with us.

Reviewed 6 February 2017 via mobile

Uncomfortable beds, almost non-existent pillows and terrible wifi. The room we stayed in looked like it hadn't been updated in a decade or more and we were stuck in an offsite section of the hotel with no facilities. Honestly, for the money, it was one of the disappointing hotels we've ever stayed at. Go elsewhere.

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Helpful?
Thank Jackieh88
Tukan M, Gerente at Hotel El Tukan, responded to this review

We thank you for every comment. Have a nice day.

Reviewed 6 February 2017

room was fine for our weekend getaway but could use some, repairs. we were on the first floor which was great because you can walk out from your room to the pool...only problem was our patio door was not easy to maneuver as it was heavy and sticks. The bathroom shower was yukky and not clean. The staff were all...

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Helpful?
1Thank Joanne T
Tukan M, Gerente at Hotel El Tukan, responded to this review

Thank you very much for your comments, we hope to see you soon again.

Abbotsford, Canada
Reviewed 21 January 2017 via mobile

Restaurants and food is good, rooms are quite nice, with balconies overlooking the pool. But don't expect a good sleep. Not only is there a bar with loud music IN the hotel, but also a live rock and roll bar across the street. Even with noise cancelling headphones I couldn't escape the noise. Didn't shut down until 1:30 or 2...

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Helpful?
Thank whitja01
Tukan M, Gerente at Hotel El Tukan, responded to this review

Hello, we thank you for your review, we will work on your advice to offer a better experience. Thank you for your visit.

Crossfield
Reviewed 5 January 2017

We were very disappointed. This hotel is old and needs many upgrade. Tiles are broke, the plumbing is old and broken. We had sand or something coming out of our head board every night. The top blanket on our bed had gum or something on it so when we had the room clean we put it in clear view so...

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1Thank Joanne C
Reviewed 3 January 2017

This ressort was perfect for our family, the location was excellent, the restaurant had awesome food and service all the staff were so welcoming, great atmosphere, and even thou it was not right at the beach, it was only a short walk and you got to enjoy the Kool beach bar at the beach with good music and awesome food...

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2Thank Marta R
Belize District, Belize
Reviewed 30 December 2016 via mobile

On December 18th, I went into Hotel Tukan to check see if they had any room vacancy. The guy at the front desk told me yes, so I went to my husband who was around the lane to relay the message. While I stayed with my mother who was looking around, my husband went to book the room then came...

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Thank Shanelli R
Reviewed 26 December 2016 via mobile

We were 3 guys that went to Playa for 5 days to get some diving with Phanton. We were looking for a cheap and decent option close to the dive shop so this was the recommended one. We got a 2 bedroom apartment for 5 nights for $490 with taxes so great deal. Good things:location, price, room was really nice...

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Thank acbor

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Amenities

Highlights
  • Pool
  • Free Internet
  • Restaurant
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hotel El Tukan

Address: 5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 3,335 - ₹ 38,585 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel El Tukan 3*
Number of rooms: 133
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Also Known As:
El Tukan Hotel Playa Del Carmen
El Tukan Condotel Hotel
El Tukan Condotel Suites Beach Club
Hotel El Tukan Riviera Maya/Playa Del Carmen
Hotel Style:
#78 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel El Tukan staff and other travellers.
54 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms seem to have their own character, we lucked out on the top floor, one room. It was great.”
 of 5 bubbles robsreviews1, 15 Mar 2017 | Read review
“Avoid 304 at all cost, you WILL be woken at 6 am everyday by staff banging around! Top floor rooms may be better....”
 of 5 bubbles scubasavage, 12 Mar 2017 | Read review
“Huge ice machine near pool area, stay away. Noise is terrible.”
 of 5 bubbles dfraticelli, 17 Feb 2017 | Read review
“If you want a more quiet room as for an upper floor”
 of 5 bubbles Dansav301, 15 Feb 2017 | Read review
“Te roban tu dinero de las cajas fuertes”
 of 5 bubbles Georginaab, 14 Feb 2017 | Read review
5 of 5