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Allegro Playacar

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Allegro Playacar
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4,393 Reviews from our TripAdvisor Community

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There are newer reviews for Allegro Playacar
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Showing 2,498: English reviews
Oshawa, Canada
Reviewed 2 weeks ago via mobile

This was my second visit to this resort and I will definitely return. We arrived with 44 friends and family from all over the world and were treated with nothing but respect. All the staff were a pleasure to converse with and always friendly and happy. The resort being recently updated was nice and well kept. None of the members...

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Helpful?
3Thank justinr2406
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Dear justinr2406, On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our staff members and your stay in general; we are pleased to know you had a memorable experience, and we will gladly share all your kind words with our team, who will be very motivated by your...

Juneau, Wisconsin
Reviewed 2 weeks ago

This is a smaller resort that is kept very clean. The entertainment staff and restaurant staff are wonderful and fun. The front desk staff could use a little help. They are great if you do not need help with anything. Check in was fast and easy. The time share people were not overly pushy but I stated right away that...

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2Thank summerlover13
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Dear summerlover13, We would like to thank you on behalf of the Management and all our staff members for your feedback. One of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction, and for that reason your opinion is very important for us! We would like to invite you to stay...

Toronto, Canada
Reviewed 2 weeks ago

Gracias! We had a great second stay at the Allegro Playacar. Allegro is a simple, small, resort on a glorious beach, with the friendliest staff within walking distance to PDC. It is a great value, no frills vacation. General Manager Francisco you should be very proud of your team and all the improvements made. The positives: 1) Friendly helpful staff...

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3Thank MissMassey
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Dera MissMassey, On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our resort. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your...

Los Gatos, California
Reviewed 2 weeks ago

Good: Location, size ( not huge), clean resort, beautiful beach, friendly workers, the rooms are pretty small, but kept clean. Not that good: Food choices are very limited, same every day. VERY LITTLE SHADE on the beach. No palapas,. no umbrellas, just some palm trees that do not give enough shade at all. No free internet. Overall, this resort would...

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Thank eugeniadz
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear eugeniadz, Thank you very much for taking the time to share your opinion after visiting Allegro Playacar. Your comments are very important for us as they show us ways to improove and achieve our number one goal: total customer satisfaction. We hope you come back one day! Let us know if you do so we can assist with the...

Marion
Reviewed 2 weeks ago

Our 4th trip to Allegro Playacar First Club. They still have a wonderful staff to meet all our needs, Jessica, Sarai, Elizabeth, Santiago, Jose and Julio in First Club are excellent at their jobs. Staff at all buffets are very good and also friendly. Food is improving from our last visit, not as many selections but better quality. The shows...

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Thank 311alfredb
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Thank you for taking the time to share such great feedback regarding your recent holiday to the Allegro Playacar. We all work very hard to maintain a high standard of service at the Allegro Playacar and it would be a pleasure to welcome you once again to our hotel, your home away from home. Thank you once again for sharing...

Northwood, New Hampshire
Reviewed 2 weeks ago

Unfortunately, I'll be writing my first negative review on Trip Advisor. We recently stayed at Allegro Playacar (02/26-03/03). Both my wife and I were very disappointed with the hotel. I only gave it two stars instead of 1 for three simple reasons: the staff was very friendly, the resort was clean and beautifully landscaped, and its proximity to the 5th...

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3Thank apcourter
Guest Experienc... G, Guest Experience Department at Allegro Playacar, responded to this review

Dear apcourter, We appreciate the time you spend sharing your comments. We regret your most recent visit was unable to meet and exceed your expectations. Thank you for voicing your impressions regarding our service and quality. Please also accept our apologies for the difficulties you experienced. Your feedback is important to us, and we value your insights. Rest assured we...

Reviewed 3 weeks ago via mobile

The staff was great. Santiago, Jose and Julio at the first club bar were so welcoming. Many of the vacationers we met had been returning for years. We heard the resort was full but everything went smoothly and didn't feel crowded. Could always get beach chairs and a table at the buffets.

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Thank Philip P
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

We would like to thank you on behalf of the Management and all our staff members for your feedback. One of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction, and for that reason your opinion is very important for us! We would like to invite you to stay with us...

Cornwall, Canada
Reviewed 3 weeks ago

This place was the greatest, to beautiful sunrise, excellent food, comfortable rooms and the beach the best so far that we have been. The ocean is so close to the pool you imagine yourself in the ocean when you are in the pool. The staff are amazing and the entertainment staff are a blast. You always have something to do...

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2Thank l s
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Dear valued guest, On behalf of the Management and all our staff members, we would like to thank you for your positive feedback of Allegro Playacar. Our goal is to serve all our guests with the highest level of service and satisfaction. So your opinion is an encouragement for all of us! We would be honored to receive you once...

Reviewed 3 weeks ago

This was our 2nd time visiting here! This place is not fancy, But its so small and sweet! You see the same workers your entire stay and everyone is so kind. The Grounds are beautiful and its the perfect location! the rooms are in thatched roof huts! So no big hotels here! The rooms are average but who is in...

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2Thank Tree J
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Dear Tree J, On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our staff members and your stay in general; we are pleased to know you had a memorable experience, and we will gladly share all your kind words with our team, who will be very motivated by...

Lumby
Reviewed 3 weeks ago

I don't know how many first club members were at your hotel during my visit, but as very one knew that one group dominated the outside lounge chairs and pool for the full two weeks when I was there. Many first club members sat at the main pool because of that. We all paid a lot of money to become...

Review collected in partnership with this hotel
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1Thank Stuartloc

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service

Additional Information about Allegro Playacar

Address: Lote Hotelero No. 7 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 9,100 - ₹ 23,569 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Barcelo, Hotels.com, Despegar.com and Travelocity so you can book your Allegro Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Riviera Maya/Playa Del Carmen
Hotel Style:
#48 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#61 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Allegro Playacar staff and other travellers.
684 questions
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Questions? Get answers from Allegro Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Buildings in the 40's and 50's are close to the sea and pool and quite in the evening”
 of 5 bubbles 720RichardS720, 24 Mar 2017 | Read review
“rooms are quieter towards the beach, After 10:30 the all of the resort is pretty peaceful.”
 of 5 bubbles ireneturner360, 23 Mar 2017 | Read review
“Try to get a room close to the pools or you will hear the entertainment till late in the night.”
 of 5 bubbles summerlover13, 8 Mar 2017 | Read review
“Mattress is extremely hard and after 3 weeks we were still not adjusted to it. Otherwise, our room was excellent.”
 of 5 bubbles 311alfredb, 5 Mar 2017 | Read review
“2500 and on are the best”
 of 5 bubbles 237ls, 2 Mar 2017 | Read review
5 of 5