We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Royal Hideaway Playacar

Travellers' Choice award winner
GreenLeadersGold level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Royal Hideaway Playacar
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

3,739 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Royal Hideaway Playacar
See the most recent reviews
Showing 3,267: English reviews
Denton, Texas
Reviewed 25 May 2013

This is a classically beautiful resort, directly on one of the most beautiful stretches of beach ive seen. The level of service here is like few I have ever experienced. The staff is very polite and attentive, including the maintenance staff. We had a small problem with our A/C. A call to the front desk had maintenance in the room...

 Report
Helpful?
5Thank FRANKC9246
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear FRANKC9246, Thank you so much for your review. We are fortunate to have a wonderful staff! We live in paradise and our beach is really beautiful as you said, long and with beautiful color. Thank you for choosing us to spend your vacations. We are looking forward to see you again very soon! Thank you again. Sincerely,

Reviewed 24 May 2013

This resort is the most beautiful, amazing resort my husband and I have ever been to and we have travelled a lot. From the moment you arrive to the moment you leave the staff at Royal Hideaway are committed to providing you with the highest level of service. You are greeted every time by your name, the food is incredibly...

 Report
Helpful?
3Thank Ashy1402
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Ashy1402, We truly appreciate your review, it is lovely! Thank you so much! Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case. Thank you for your kind words about our staff, this motivates them to keep putting their best effort in their...

Boulder, Colorado
Reviewed 24 May 2013

Given the excellent reviews we were surprised and disappointed by the reception at the front desk and the handling of our room assignment. We were quite discouraged. We waited until eight in the evening for a room that faced a chain link fence and the laundry next door! The next morning Karol the concierge completely turned things around. His help...

 Report
Helpful?
2Thank The-Experts
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear TheExperts – We really appreciate this review. We are sorry that you did not have the best welcoming reception as we are use to give, we apologized for this. With this review you are making us feel very proud, once again, of our wonderful staff, thanks to Karol and other people behind the scenes who are in charge in...

New York City, New York
Reviewed 23 May 2013

When we arrived the bellmen eagerly whisked our bags away and guided us to a champagne check in, which was delightful! We were guided to Spices restaurant for a gorgeous lunch overlooking the Caribbean while we so happily waited for our room to be ready. We stayed for 6 days and relished swimming in the GORGEOUS Caribbean sea, sunning on...

 Report
Helpful?
1Thank Renee D
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Renee D. Thank you so much for your fantastic review! We couldn't be happier to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job! Thank you again and we certainly hope that we will see you again...

Cardiff, United Kingdom
Reviewed 23 May 2013

My husband and I went to the Royal Hideaway for our Honeymoon, and I have to stay I am so glad we did, we both cannot speak highly of this place, and all the members of staff who work there. The food was amazing, our favourite restaurants were the Aziz, and Las Ventanas, but the others cannot be faulted. All...

 Report
Helpful?
2Thank Catherine Q
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Catherine Q, Thank you so much for your review! But even more important thank you for choosing us as your honeymoon destination, we are thrilled to hear you had a pleasant time with us enjoying our facilities and our delicious cuisine. Thank you again for sharing your experience with us. We hope to welcome you back one day-maybe for...

Batesville, Mississippi, United States
Reviewed 21 May 2013

This was our first trip to Mexico and our 9 year anniversary. This resort was highly recommended to us by friends that come every year and stay at Royal Hideaway every time. The resort went above our expectations!! The service, accommodations and food were excellent!! We are already planning another trip to Royal Hideaway next summer and have referred it...

 Report
Helpful?
1Thank Samantha S
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Samantha, First of all, thank you for choosing us to spend this special date, your 9th anniversary! We truly appreciate your review, it is really nice, and makes feel very proud of our entire staff! Thank you so much! Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to...

Harrison, New York, United States
Reviewed 19 May 2013

This was a quick romantic getaway with no great expectations and we were pleasantly surprised. On arrival we were upgraded to the presidential suite, a first for us! Our last trip to Mexico was to Cancun and Playa del Carmen is paradise in comparison. This hotel is a gem among the others on the beach.For an all inclusive, the food...

 Report
Helpful?
3Thank Kathy K
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Kathy K, We are happy to know that you had a “Nice surprise” with us, thank you for sharing it! This review makes us feel very proud of our entire team; our top priority is to make your vacation a memorable days for you. Thank you for your feedback regarding the dinner reservations. We are sorry that you have...

Reviewed 19 May 2013

This was our 8th trip to the Riviera Maya and our 1st time at RH. We have stayed previously at Secrets Capri (x2), Zoetry, Secrets Maroma, Excellence Riviera and were expecting equal or better quality and service. We were disappointed. The pros: Awesome beach Outstanding food Very comfortable bed Wonderful staff The cons: Neighboring resorts on both sides had jet...

 Report
Helpful?
2Thank jolahiff
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Jolahiff We deeply apologize that your expectations were not met during your recent visit. We appreciate your review, thank you so much in sharing your experience by this channel. Our primary goal is to ensure our guest satisfaction, we always make our best effort in making feel our guest special and valued during their stay. Clearly, it appears we...

Austin, Texas
Reviewed 17 May 2013

My wife and I just returned from the Wonderful R.H. in Playa after celebrating my 50th Birthday, and I can honestly say that it will be one that will be fondly remembered forever!! We cannot begin to express our delight, amazement, and just how our expections were highly exceeded by the Staff, property, and Restaurants! "MONICA MUNOZ", Customer Service Manager,...

 Report
Helpful?
5Thank Jay F
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Jay & Dee, First of all, thank you so much for choosing us to spend your 50th anniversary! It is great to know how fantastic these vacations were for you! Our entire team is dedicated to ensuring you a wonderful vacation and is great to know that we have succeeded with you and your expectations. This review is very...

Tulsa, Oklahoma
Reviewed 14 May 2013

From the manicured grounds to the luxurious room to the friendly well-trained staff to the gourmet dining to the beautiful beach, the stay was something out of a story book. Beautiful gardens and fountains, no bugs. Nice comfy bed and sheets, marble floors and bathroom with double sinks, shower and jacuzzi tub. Balcony to sit on the mornings and fountain...

 Report
Helpful?
6Thank SteveandMarji
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear SteveandMarji, Thank you so much for sharing this beautiful review! It will be very helpful for our future guest’s! We are very happy to read that you enjoyed the service, the restaurants, the food, the room and everything in this beautiful resort. Thank you again for your kind words and we look forward to host you in the near...

3,895 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3669)
Viewed
Hotel & Grounds (635)
Viewed
Pool/Beach Area (946)
Viewed
View from Room (96)
Viewed
Room/Suite (293)
Viewed
Bathroom (40)
Viewed
Dining (508)
Viewed
Family/Play Areas (17)
Viewed
Business Centre/Function Rooms (8)
Viewed
0:51
Videos (12)
Viewed
Other (1114)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (138)
Viewed
Amenities (13)
Viewed
Beach (5)
Viewed
Infinity Pool (1)
Viewed
Luxury Room (27)
Viewed
Pool (8)
Viewed
Dining (35)
Viewed
The Hotel (49)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (88)
Viewed
Room/Suite (11)
Viewed
Family/Play Areas (1)
Viewed
View from Room (3)
Viewed
Hotel & Grounds (15)
Viewed
Pool/Beach Area (7)
Viewed
Dining (26)
Viewed
Business Centre/Function Rooms (11)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
11.8 km away
Blue Diamond Luxury Boutique Hotel
Blue Diamond Luxury Boutique Hot...
#49 of 213 in Playa del Carmen
1,242 reviews
1.8 km away
Playacar Palace
Playacar Palace
#18 of 213 in Playa del Carmen
3,937 reviews
4.2 km away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#19 of 213 in Playa del Carmen
7,583 reviews
Show Prices
Show Prices
Show Prices
0.4 km away
Hotel Riu Palace Mexico
Hotel Riu Palace Mexico
#24 of 213 in Playa del Carmen
5,098 reviews
4.3 km away
The Reef Coco Beach
The Reef Coco Beach
#101 of 213 in Playa del Carmen
3,308 reviews
12.4 km away
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun
#30 of 213 in Playa del Carmen
8,643 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 25,804 - ₹ 46,215 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Barcelo, Cheap Tickets, Hotels.com and Jetsetter so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Business Hotel in Playa del Carmen
#15 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#21 On the Beach Hotel in Playa del Carmen
#21 Luxury Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Royal Hideaway Playacar staff and other travellers.
402 questions
Ask a question

See all questions (402)

Questions? Get answers from Royal Hideaway Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room near to the beach”
 of 5 bubbles Alison4444, 1 Jan 2017 | Read review
“Water view buildings are quieter and close to the pool and bar/restaurnts”
 of 5 bubbles PumperMe, 29 Dec 2016 | Read review
“Buiding 24 is closest to the beach and infinity pool. Ask for a renovated room.”
 of 5 bubbles MTD-Travel-Reviewer, 18 Dec 2016 | Read review
“Be sure to bring appropriate attire for dinner reservations - check with resort for details.”
 of 5 bubbles 270bonniec, 13 Dec 2016 | Read review
“Rooms closer to the Ocean are quieter”
 of 5 bubbles GreatScott88, 7 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay