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Royal Hideaway Playacar

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Traveller (5145)
360
Panoramas (60)
Dining (701)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in pampering and body treatments. Personalzied service and attention to detail set this resort a world apart.
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Property amenities
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Adult pool
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Charming
Romantic
HOTEL CLASS
Hotel links
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Special Offer:Mimořádná sleva 45%
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5,796Reviews
5,459Photos
815Q+A
100Room tips
Traveller rating
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  • 89
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Popular mentions
Grounds were stunning, staff constantly cleaning and maintaining. Food was outstanding, service was excellent, everyone was very friendly and welcoming. A very quiet and relaxing place for a winter getaway.
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Review collected in partnership with Barcelo Hotels & Resorts
Hotel's Favourite
I had a recent review which I just deleted. It wasn't fair to the resort as there is a seaweed wash up problem along the entire coastline from Cancun to Tulum. They make us feel special every time, and we love the experience year after year for many reasons. As I have stated
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Response from Community M, Gerente at Royal Hideaway Playacar
Responded 1 week ago
Dear Getawayfans, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!
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I liked that this resort was quiet and had less people than other resorts. It was very very quiet at night though and there really wasn’t much to do. We’re in our early 40’s and don’t like the rowdy younger resorts, but we’re also not at an age where we need to go to bed at 9pm.
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Spent a wonderful two weeks at this resort. Hotel is well run. However we will not be returning to The Royal Hideaway because of the state of the beaches. There is a huge problem with seaweed. It some parts of the beaches their are mounds of seaweed and heavy equipment as
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Review collected in partnership with Barcelo Hotels & Resorts
Response from Community M, Gerente at Royal Hideaway Playacar
Responded yesterday
Dear Mrs. Janet, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!
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We enjoyed our 10 day vacation and would consider going back - like many clients we met on site (some were at their 69th stay in 20 years!). The only 205 rooms make the place quiet. The maturity of the vegetation makes it beautiful and with a great variety of birds. The beach
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Review collected in partnership with Barcelo Hotels & Resorts
Response from Community M, Gerente at Royal Hideaway Playacar
Responded yesterday
Dear Mrs. Maryvonne, Thank you for taking the time to share your comments about your recent vacation with us. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!
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All photosTravellerPool & BeachDining Room & SuiteFamily and Play AreasBusiness Centre & Event Rooms
This is what was considered a pool view
Professional photo exclusively commissioned by TripAdvisorRoyal Hideaway Playacar
The Presidential Suite at Royal Hideaway Playacar
View from our Room
Professional photo exclusively commissioned by TripAdvisorRoyal Hideaway Playacar
The Ocean View Suite at Royal Hideaway Playacar
The staff go out of the way to make you feel special
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"There are steps and if you need ground floor you can request that. "
"Ocean View Suite is AMAZING!!!"
"Type not tip. Tip is propina. All the rooms are the same. "
"The bed was fantastic and the balcony was great. The room service was fantastic. They also refilled all the drinks in your room daily."
"Choose at least one up from basic luxury for beautiful view. "
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PRICE RANGE
US$ 314 - US$ 564 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal hideaway playacar & occidental hotel playa del carmenroyal hideaway playacar and occidental resortsroyal hideaway playa del carmenroyal hideaway mexicooccidental royal hideaway
FORMERLY KNOWN AS
Royal Hideaway Playacar & Occidental Resorts
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
201
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