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HM Playa del Carmen

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389 Reviews from our TripAdvisor Community

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There are newer reviews for HM Playa del Carmen
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Showing 167: English reviews
Woodstock, Illinois
Reviewed 2 weeks ago via mobile

We stayed at HM after careful consideration of reviews on TA....but I cannot see what all the great reviews were about because while it had some good aspects for the most part it was just 1 step above a Super8! Paper thin walls allowed us the honor of listening to everyones nightly escapades...morning tromping and yelling to get to the...

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Helpful?
2Thank Katt D
Estelle L, Director de Relaciones Públicas at HM Playa del Carmen, responded to this review

Dear client, Thanks for your time on this review. We would like to apologise if our hotel didn't live up to your expectations. We read all comments with the intention of improving our service day by day. Our front desk will be notified about your opinion and hopefully this situation will not repeat in the future. Thanks again for your...

Toronto, Canada
Reviewed 2 weeks ago

We booked this hotel very last minute and was worried perhaps it was too good to be true. It wasn't. The hotel is perfect. Really nice pool, with loungers to lie out (no umbrellas but the hotel is nicely shaded), lovely staff, amazing breakfast, nice and large rooms and a fantastic location. The hotel isn't on the beach but truthfully...

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3Thank 12345charlie318
Texas
Reviewed 2 weeks ago via mobile

We stayed at this hotel for seven nights during our Dec 2016 trip. The hotel is quiet at nights and away from the "happening" parts of Playa Del Carmen. But, it is walking distance of just ten minutes from the beach and so I was able to enjoy sunsets. It is also walking distance from all the restaurants and live...

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3Thank isairasiki
London
Reviewed 2 weeks ago

The location was great! 2 blocks from the busy 5th Avenue which is perfect in my opinion. Parking is also available with a security guard that physically opens the gates and closes them for you. The main 307 between Cancun, Playa and everywhere else is 2mins up the rd. The beach is a short walk and there are so many...

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Thank LeroyManning
Reviewed 2 weeks ago via mobile

***Here are my main issue: i got a room - 332 - top floor close to the restaurant. There was a noise that woke me up at 6 AM. It Sounded like a motorcycle. I look out the window and don't see anything. Call reception they tell me it maybe a water pump that should shut down soon. Come 1030...

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Thank Margarita M
Reviewed 3 weeks ago

Great location, clean and tidy rooms and relaxed atmosphere. Special thanks goes to the pool team with Yamily, Kevin, Raul and Israel who were great entertainers. The beach, walking zone, restaurants and the Super market were all within a few minutes walk. Recommend use of collectivos, minibus transportation, when heading out of town. Watch out as cars have right of...

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1Thank mika L
Malmo, Sweden
Reviewed 3 weeks ago

I would recommend this hotel because it has big and clean rooms. The pool is excellent and even if the number of sun beads seems small there is always a possibilty to get one. The sun gazes nicely in during the whole day around the pool. The staff in pool area pays good attention to you. The breakfast is very...

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2Thank Shaper S
Orlando, Florida
Reviewed 3 weeks ago

Hapoy about this choice of hotel, close to 5ta Ave and the beach, but not on top of either where there are hundreds of people walking being loud and selling things in the street, the hotel is far enough removed that there is quiet and privacy, but close enough that going back and forth throughout the day is no hassle....

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1Thank biancaday
Helsinki, Finland
Reviewed 3 weeks ago

Our room was very nice and there was lovely decorating details. Pool area was beautiful and the atmosphere was lovely especially in the evening. They had little glass hearts hanging from the ceiling near the pool bar. It was nice drinking few cocktails there at the end of the day. Breakfast was excellent. They made omelettes and fresh smoothies for...

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2Thank FamilyLehtonen
Reviewed 3 weeks ago

Great property not far from 5th ave. Pool in the center of the hotel, lovely rooms, and comfy beds. Most places go as cheaply as possible for room decor but HM puts effort into the room decor, it was a nice change of pace from other hotels. I had booked one night and arrived two days early in hopes to...

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1Thank Seth M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about HM Playa del Carmen

Address: Av. Constituyentes No 180, Playa del Carmen 77720, Mexico (Formerly Carmen Inn)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 7,374 - ₹ 17,683 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — HM Playa del Carmen 3.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Carmen Hotel Playa Del Carmen
HM Playa Del Carmen Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from HM Playa del Carmen staff and other travellers.
11 questions
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Questions? Get answers from HM Playa del Carmen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and get a room on the 2nd flr so you only have to walk up 1 flight of stairs”
 of 5 bubbles LeroyManning, 1 Jan 2017 | Read review
“Balcony, quiet room towards the side street, no noise from the pool”
 of 5 bubbles , 29 Dec 2016 | Read review
“Selet room with balcony, little noiser but more view”
 of 5 bubbles shapers2014, 28 Dec 2016 | Read review
“ground floor rooms 100 onwards or rooms 300 but at the front of the hotel.”
 of 5 bubbles JonRoberton1974, 22 Dec 2016 | Read review
“ask for a room with balcony”
 of 5 bubbles T0ETtonyb, 26 Nov 2016 | Read review
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