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Carretera Chetumal-Puerto Juarez, Km 282, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
130 people are viewing this hotel
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Free cancellation until 28/07/21
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (10072)
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Panoramas (112)
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 21/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 21/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 295 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Our All-Fun Inclusive® program transforms and outmatches the traditional All-Inclusive concept, as we offer unlimited access to our Parks: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco and Xenses, as well as deluxe tours to Xenotes and Xichen, with round-trip transportation included. Airport shuttle included.
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Room & Suite (892)892
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Private pool
Saltwater pool
Yoga classes
Fitness / spa changing rooms
Personal trainer
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Kids' meals
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Bicycles available
Tennis court
Water park
Entertainment staff
Evening entertainment
Table tennis
Walking tours
Waterslide
Nightclub / DJ
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Strollers
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Rooftop terrace
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Private beach
Minibar
Cable / satellite TV
Extra long beds
Whirlpool bathtub
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
iPod docking station
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, Italian and 1 more
7227Reviews1627Q+A100Room tips
Traveller rating
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Popular mentions
Skylar L wrote a review Yesterday
1 contribution
My husband and I decided to come to Hotel XCaret for our honeymoon. Upon arrival, we decided to upgrade our room to the adults only VIP section. This upgrade included private butler service during our stay. Our butlers for the stay were Erick and Stephanie. Both of these wonderful people were incredibly helpful and punctual in every situation. They both came to us at the start of their shift on the first day of our stay to introduce themselves and answer any questions we had. We also were all included in a group chat with each other so that I could easily text them if my husband or I had a question about something. Erick and Stephanie also did not hesitate to assist us in making dinner, spa, and transportation reservations without us needing to go anywhere or go anything!! Their service is absolutely incredible and both of them made our experience at the Hotel one of the best that we have ever had. One evening while at dinner, I sent a text to Stephanie asking if there was a way for us to access a match or a lighter. Stephanie answered immediately and offered to go to the store to get a lighter for us that she could charge to our card on file AND delivered the lighter to us at dinner!!! I was blown away with this service! We were on the complete opposite side of the resort and she did not hesitate to go out of her way to be of service to us. Both Erick and Stephanie have been extremely kind, caring, and pleasant to work with! After having them this week, I don’t think I will ever book a room that doesn’t include a private butler again!! They saved us so much time by not needing to run around to restaurants and the front desk to make reservations and ask questions. They always answered our messages right away and always came to us, never asked us to come to them. Hotel XCaret on its own is an AMAZING experience, but Erick and Stephanie really made our stay even better than we thought was possible! We will definitely be returning and will be requesting a room on the floor that they are servicing again if possible!
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Date of stay: June 2021Trip type: Travelled as a couple
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zapadwest wrote a review Sep 2020
Wheeling, Illinois35 contributions16 helpful votes
+1
Hotel's Favourite
It was our third annual trip to Hotel Xcaret to celebrate our Anniversary and my husband Birthday. I booked this trip last year, as soon as we came back from second trip and I was very skeptical if we should go or not. But I'm glad we did. From first minute of arrival to Hotel to very last one, we have been under supervision of our ex- butler( from our first stay at casa FUEGO!) Rolando Dichi Castillo. He done fantastic job with every single detail on our trip and even more!!! Got all our dinner and tour requests done, decorated our room for BIRTHDAY and Anniversary, sent all kinds of goodies to our room every day, been on top of every single request! He went on his DAY OFF to the Mall and got me Memory card for my cell phone ( I did a lot of photos and videos and was running out of memory space). Also, I got my tooth chipped by eating oyster, so he found me English speaking Dentist 10 minutes from the Hotel, called taxi and was on the phone with us whole the time while we been out of Hotel ( we don't speak Spanish unfortunately) !!!!We fell like we have an Angel Guard at this Hotel! Amazing job Rolando Dichi and Hotel Xcaret! Yes, some things were a little different at Hotel because of COVID-19. At Buffet they assist you with food, so some times we were waiting a little longer that we would like, but not big deal. Food was delicious as always and many, many options. Sanitizers everywhere, masks in public areas, temperature checks.Was no Sunday Brunch this year, but in my opinion Buffet got many things from the Brunch- King Crab Legs, Oysters, Lobsters.... We had Dinner at sushi table 2 times and Chef Juan Carlos did gorgeous plates for us ( sorry, don't remember other Chefs name). Just go with their recomandations- it outstanding. Parks were not as busy as we remember them from last years, which is good thing and some attractions were closed ( for safety reasons). All the time we fell very safe and glad I didn't cancel our trip. Thank you HOTEL XCARET and we will see you next year again!!!!
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Date of stay: September 2020Trip type: Travelled with family
12 Helpful votes
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Response from J Ducoing, Propietario at Hotel Xcaret México
Responded 1 Oct 2020
Dear zapadwest, First and foremost, we would like to express how grateful we are for your preference for a third time in a row. Knowing that you chose us to spend your annual getaway with us is very encouraging, as we work diligently to provide warm service and experiences like no other destination, to guarantee our guests feel like this is their home away from home. Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay through Rolando's service. We will make sure to recognize is efforts on your behalf. We will share your delightful words as well with our culinary team, whom I'm sure will be thrilled by your praises. All in all, we appreciate the time you invested in sharing such thoughtful words, and we can't wait to have you back for the 4th time! We are convinced we will continue to cater to all your needs and preferences. Warm regards, Jorge Ducoing Managing Director Hotel Xcaret México
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Angelica N wrote a review Yesterday
1 contribution
What a beautiful place Hotel Xcaret is, but the service and care the staff gives is what makes this place amazing. In casa fuego Rolando Dichi & Kiyoshi Takahashi we’re our personal helpers that went above and beyond to make our wedding week truly a memorable experience for us and all of our guests! Without everyone’s help our stay wouldn’t have been or felt the same! Will always remember their kindness!
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Date of stay: June 2021Trip type: Travelled as a couple
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Felicia T wrote a review 23 Jun
1 contribution
We enjoyed every minute of this trip and we couldn't have gotten through that week without our personal butlers Angel Arroniz and Adriana Garrido. They were always available with a smile to assist and answer our many questions. They mad sure house keep and room service provided exceptional service. We love this resort can't wait to return for our one year anniversary!
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Director General, General Manager at Hotel Xcaret México
Responded yesterday
Dear 598feliciat, We would like to thank you for taking the time to share this very positive comment on TripAdvisor, we trust that future travelers around the world will be very excited when planning their vacations after reading your review. It is a real pleasure to read that you appreciated the welcoming service that was provided to you during this special occasion, we tried our very best to fulfill your expectations and repay the trust you invested in us when selecting our property to be your hosts. We could not be happier or prouder of Adriana and Angel's service, as they do represent the high quality of interactions we wish to have with every guest. We wish you have an excellent day ahead of you and look forward to welcoming you back soon at Hotel Xcaret México for another All Fun Inclusive journey. Sincerely, Hotel Management Hotel Xcaret Mexico.
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Thalia R wrote a review 23 Jun
Fontana, California6 contributions1 helpful vote
Casa Fuego at Hotel Xcaret Mexico is amazing! Aside from the famous pool you are assigned two butlers that help you with reservations, any questions you might have, ANYTHING! We had Rolando Dichi and Kiyoshi Takahashi who were both amazing. Both always checked in with us to make sure we were good and even when we reached out in the wee hours of the morning with questions they were quick to clarify/respond. If you get them on your stay at Casa Fuego you're in luck!
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Director General, General Manager at Hotel Xcaret México
Responded yesterday
Dear Miranda R, We are profoundly proud to hear that the dedication and care from your butlers Kiyoshi and Rolando, made such a great impact on the overall enjoyment of your getaway. We appreciate your nice remarks that will certainly be shared with them and all the team, we are confident that they will be more than happy to read your review. We hope this is the first of many more visits, do not hesitate to contact us further to plan your next trip, we will make sure to cater to your every desire and whim. Sincerely, Hotel Management Hotel Xcaret Mexico.
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PRICE RANGE
US$339 - US$942 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
900
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Frequently Asked Questions about Hotel Xcaret México
Which popular attractions are close to Hotel Xcaret México?
Nearby attractions include Xcaret (1.1 km), Quinta Avenida (6.1 km), and Cenote Chaak Tun (7.6 km).
What are some of the property amenities at Hotel Xcaret México?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hotel Xcaret México?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Xcaret México?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hotel Xcaret México?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hotel Xcaret México?
Conveniently located restaurants include Ferron's Jerk Chicken, Nørdic, and Zitla Ceiba.
Are there opportunities to exercise at Hotel Xcaret México?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Xcaret México have an airport shuttle?
Yes, Hotel Xcaret México offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Xcaret México?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Xcaret México offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Xcaret México?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Portuguese.