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Traveller (331)
Room & Suite (235)
Traveller (331)
Room & Suite (235)
Pool & Beach (94)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Our beautiful exclusive condominium property is nestled in the heart of downtown Playa del Carmen, and perfectly situated right on the beach. Our 65 suites have a fully equipped kitchen, dining and living room area. The complex is comprised of three buildings, Reef, Coral and Surf, with one, two and three bedroom suites. These individually owned condominiums are spacious and each offers its own distinct style. Owners and guests enjoy our expansive pool, or basking in the sun on our beach front lounge chairs. Enjoy the view from your balcony; the impressive colours of the Caribbean Sea.
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Property amenities
Pool
Wheelchair Access
Free High Speed Internet (WiFi)
Concierge
Self-Serve Laundry
Outdoor pool
Non-Smoking Hotel
Kids pool
Room features
Suites
Kitchenette
Non-Smoking Rooms
Air Conditioning
Microwave
Family Rooms
Good to know
HOTEL STYLE
Great View
Mid-range
HOTEL CLASS
Reviews & more
443Reviews
503Photos
43Q+A
100Room tips
Traveller rating
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  • 31
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We stayed here for 6 nights in a 2 bedroom unit that we booked on AirBnB through Mercedes. Was a great option for us as we had a fridge and a full kitchen. Private transport from the airport (about a :50 minute drive) is $80 for two people. Would be easy to get a cab, but no Ube
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Response from ElFaroHOA, Manager at Residences El Faro
Responded yesterday
Thank you for your Tripadvisor review, it is very thorough and no doubt beneficial for anyone considering travelling to Playa del Carmen and staying with us at Residences El Faro. We hope to have you stay with us again and wish you all the best for your future travels.
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+7
Pool will cut your kids hands an feed bad

Staff doesnt care

If you want your children in a pool thats full of blood from other bleeding people go stay at el faro

If you want to worrie about your children getting blood bourne virues go to el faro
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Response from ElFaroHOA, General Manager at Residences El Faro
Responded 1 week ago
Greetings from Residences El Faro and thank you for your review, which we were expecting to receive. It is rather deceiving considering your information is not completely accurate. Let's start with 'staff doesn't care'. From the moment you made your formal complaint regarding the experience your children had with blisters from playing on the island in the middle of the pool, we spoke to you twice and to your property manager. You said you were not seeking compensation, and we did offer something to say we did receive your complaint and listened to what you had to say. Your children experienced blisters from playing in the pool, to say that the pool is 'full of blood from other bleeding people' is incorrect, but despite erroneous information, as we discussed with you, everyone is allowed their review. So we thank you for placing your comments on Tripadvisor and wish you well in your future travels.
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We stayed at Residences El Faro the first week of June, 2018. The location can't be beat: a very short walk to the ferries (to Cozumel) and an even shorter walk to 5th street. Normally on vacation (in the interest of frugality) we shop for the week then cook in our condo. That wa
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Response from ElFaroHOA, General Manager at Residences El Faro
Responded 10 Sep 2018
Thank you for sharing your comments about your vacation time here in Playa and we are pleased you enjoyed your stay with us at Residences El Faro. We hope you and your family come back and stay with us again.
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We stayed in Reef 303 this past week which had an amazing pool and ocean view. I was very pleased with the room. It was clean and had an updated look. Both rooms and the living space had TV's and DVD players. WiFi was provided as well which allowed me to catch up on some work pri
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Response from ElFaroHOA, General Manager at Residences El Faro
Responded 31 Jul 2018
Thank you for letting us know that you enjoyed your stay at Residences El Faro, it pleases us to know that you were pleased with our pool and that you found our location, we are indeed close to everything. Reef 303 is one of the condominiums represented by Bric Vacation Rentals, and just like each property manager, they have their check in procedure. They require that guests first present themselves at their office before they check in at the condominium reserved for their stay. We will certainly pass along your comments to them regarding your check in process. We wish you well and hope to have you stay with us again.
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We stayed in El Faro Reef 101. Overall it was an enjoyable experience. The condo is as advertised for the most part; clean, comfortable, and an end unit located right on the beach. There was always a lovely view of the ocean. The issues that we had were not untenable. The fu
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Response from ElFaroHOA, General Manager at Residences El Faro
Responded 30 Jul 2018
Thank you for your detailed description of your stay with us at Residences El Faro, we will pass along your comments to the property manager for Reef 101. We are pleased you were satisfied with our security and reception staff, and yes, we are renovating our pool, the work begins on August 20th. We hope to have you come back and stay with us and enjoy it again.
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorResidences El Faro
The Two-Bedroom Condo at the Residences El Faro
Professional photo exclusively commissioned by TripAdvisorResidences El Faro
The Two-Bedroom Condo at the Residences El Faro
Professional photo exclusively commissioned by TripAdvisorResidences El Faro
The Two-Bedroom Condo at the Residences El Faro
Professional photo exclusively commissioned by TripAdvisorResidences El Faro
The Two-Bedroom Condo at the Residences El Faro
Professional photo exclusively commissioned by TripAdvisorResidences El Faro
The Three-Bedroom Condo at the Residences El Faro
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Hi, we are coming in early (like around 10:00). If our room is not ready, can we still use the facilities (pool, beach, washer/dryer)? Where is the washer/dryer located? Where is the office to check in?
Greetings from Playa, we look forward to having you here. If the condominium you rented is occupied on the day you arrive you would not have access to the common areas and pool until the guests staying in the unit leave. Most property managers have a 11am departure time, so you shouldn't have to wait long. We have a laundry room and tokens may be purchased at the front desk. If you need any further information please contact us at elfaroconcierge at gmail.
0 votes
If I'm staying at surf 308 do we go straight to the complex to check in??
Greetings from Playa and thank you for your inquiry. Surf 308 is managed by Rentals Your Way whose concierge is on site, so yes, you would come straight to the property to do your check in. Please let us know if you need any further assistance.
1 vote
hi I've stayed for at least 4 weeks for last 8 years at el faro. just looking for a update on the pool reno. thanks see ya in Nov.
Hello and thank you for your message. We just started week three of the pool renovations, and we are progressing. The pool is officially closed until November 5th, but weather permitting we expect to be ready earlier. We will advise everyone accordingly.
0 votes
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Is there wheelchair access to the pool, maybe an entrance with gradual slope?
Greetings from Residences El Faro, and thank you for your inquiry. The property does have wheelchair access to enter the property, and for access to the pool area. If you would like any pictures please send us an email at our gmail account at elfaroconcierge.
0 votes
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Hello we will be travelling with a 6 month old. Do you provide cribs?
They had a pack n play available for us during our stay. We had to request it upon reservation.
1 vote
Previous
1234569
"Great view, great location"
"First floor pool side."
"All have water views, higher floors have best views, lower floors have immediate pool access."
"Rooms at the coral or reef buildings are quieter than surf especially for the rooms facing the beach club."
"The north wing (Surf) is next to a beach club (Zenzi) with club music virtually all night. Coral is quieter, and Reef is the quietest."
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PRICE RANGE
US$ 196 - US$ 602 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
encanto el faro hotel playa del carmen
FORMERLY KNOWN AS
Encanto El Faro
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
65
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