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Banyan Tree Mayakoba

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1,796 Reviews from our TripAdvisor Community

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Showing 1,536: English reviews
Toronto, Canada
Reviewed 23 May 2014

Having stayed at Banyan Tree hotels and villas in Asia, I was interested to see how the Asian inspired aesthetic would translate in Mexico. Architecturally, the design elements are a sight to see and marvel at all on their own - blending the terracotta colours of the surrounding country with the lush greenery nestled within its own interesting ecosystem. I...

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Helpful?
2Thank kampungirl
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guest: We are happy to hear that you enjoyed your recent stay at our sanctuary of the senses. Thank you for mentioning some of our little touches and details and our unique beach transfer by boat (yes, you can cycle there too if you wish). Hoping to welcoming you back soon, we send you our warmest regards Michael Näther...

Singapore, Singapore
Reviewed 22 May 2014

Beautiful public spaces, and this being a relatively recent addition to the Banyan Tree network, based on what's been learned the villas are well designed, with thoughtful details to enhance the experience of guests. The large gym has modern equipment. Service is superb, almost at par with the very high Asian properties. It is in the ‘outsourced’ areas where the...

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Helpful?
5Thank Lam N
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Mr. N.: Thank you for your candid comments which are most valuable as well as concerning to us. We would like to apologize for the short comings you experienced with our Tour and Travel Company. We have addressed this issue and took measurements to prevent similar incidents in the future. We also have looked into your comments about our...

New York City, New York
Reviewed 22 May 2014

Banyan Tree is a bit expensive, however you also have your own personal pool. Everything was nice but it also felt very isolating. This seemed like a good place to get way from it all (noise, action, other people). A place to chant and stare at a reflecting pool and meditate. Not really my thing. Also everything comes with a...

Review collected in partnership with BanyanTree.com
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Helpful?
1Thank Tina H
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Ms. Tina H.: We regret that the concept of our resort did not fully meet your expectation and thank you for your open comments. We still would like to thank you for having chosen Banyan Tree Mayakoba for your recent stay and trust that you also carried away some positive memories. Warmest regards Michael Näther Director of Operations

Texas
Reviewed 16 May 2014 via mobile

Pros Friendly staff Large heated plunge pools Nice breakfast buffet Nice gym Boat tour is fun Cons Beach: very encumbered view with cement blocks Rooms small for the pricing No Mexican food (I realize this is an Asian chain -/ but it's in Mexico!) Spa very lacking they price for 95 minute service but give you a 60 minute treatment...

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Helpful?
1Thank SSemone
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your detailed review and the positive comments about the friendliness of our staff. We carefully took note of your constructive criticism, as comments like yours help us to continuously improve. We appreciate that you chose Banyan Tree Mayakoba for your stay and hope to see you back either as a guest or a visitor. Warm...

Chicago, Illinois
Reviewed 15 May 2014

We enjoyed our stay a lot! However our private pool was dirty and filled with bird feathers.... The should skim and clean pool daily. They cleaned pool 1time over 5 days. Would go back again and again ! Best place to just chill!

Review collected in partnership with BanyanTree.com
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Helpful?
Thank Joshua R
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Mr. Joshua R.: We are delighted to hear that you enjoyed your most recent stay with us and hope to be welcoming you back soon. Our standard is to clean all pools on a daily basis, so we have taken note of your comments to follow up and make sure that short comings like these will not happen again....

Reviewed 13 May 2014 via mobile

Private pools attached to your private villa. Grounds/buildings are kept immaculately clean. Service was prompt/almost intuitive, with a smile and NEVER in your face. Not commercialized at all. So close to historic, cultural and natural explorations. Security is amazing. World class a+++spa.

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Helpful?
1Thank Goodfood72
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for taking the time to post such a wonderful comment. It is our true pleasure that you fully enjoyed your stay and we hope to be welcoming you back at the soonest. Warm regards Michael Näther Director of Operations

London
Reviewed 11 May 2014

Real luxury in very large villas, with private pools and real privacy if you want it. However this is a huge luxury resort. If you are looking for exclusive, boutique style, intimate luxury don't stay here. If resort size Is not important and you are happy to get a 10 mins golf buggy ride to the beach, or a 5-10...

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Helpful?
Thank DK63
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guest: Due to our villa concept, the resort is indeed very extensive and blending into nature throughout a rather large area. We are delighted to learn that you have enjoyed your recent stay with us and would be happy to welcoming you back soon. Warmest regards Michael Näther Director of Operations

Atlanta, Georgia
Reviewed 8 May 2014

To exceed providing luxury travel a brand must deliver the big 3. The big 3 are not to be taken lightly and slipping up on one of them could be fatal. Below I will introduce them to you and share my thoughts on how Banyan Tree Mayakoba in Playa Del Carmen, Mexico adds up. I recently spent 8 days entrenched...

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Helpful?
7Thank Barnesology
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your most detailed review. We are happy and proud that we could deliver what you call “The Big Three” and thus made your experience a wonderful and memorable one. We look forward to welcoming you soon to our Sanctuary of the Senses, here at Banyan Tree Mayakobá, where the Mexican Jungle meets the Caribbean. Warmest...

Manalapan, New Jersey
Reviewed 2 May 2014

Stayed at Banyan Tree for a destination wedding. The food was very good and the grounds were kept very nice. The rooms nice (had your own pool) but very humid and expensive. The only negative things I can say is the beach is a little small and you need to take golf carts every where. You need to call the...

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Helpful?
1Thank David G
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Mr. David D.: Thank you for your comments in particular about the food and our natural surroundings. We are taking your comments seriously and appreciate your valuable feedback. With best regards Michael Näther Director of Operations

London, United Kingdom
Reviewed 30 April 2014

I think the Banyan is a great property but has some funny quirks which are not so practical. The food is excellent and so is the service but the kids club is poor. I also think the villa rooms can smell a bit damp so you want to avoid one that does. Overall a very nice holiday location with godo...

Review collected in partnership with BanyanTree.com
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Helpful?
Thank Danny K
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your comments. We are happy you enjoyed your recent stay with us. We have taken note of your comments regarding our kids club and our Golf View Residences and will review the details you mention. We hope that on your next visit we will convince you even further and look forward to having you again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 118 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Inspired by the interior courtyards of houses in the Far East, each villa is discreetly built to blend with the landscape, integrating the interiors and their idyllic surroundings. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility. ... more   less 

Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 39,157 - ₹ 1,44,485 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen
Hotel Style:
#3 Spa Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#7 Business Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Banyan Tree Mayakoba staff and other travellers.
57 questions
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over a year ago
Houston, TX
over a year ago

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Questions? Get answers from Banyan Tree Mayakoba staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facilities is clean, however decoration and furniture are stressed and due for upgrade.”
 of 5 bubbles BKPun, 13 Jan 2017 | Read review
“Every room has a private pool and a view of the jungle or golf course -- you can't go wrong!”
 of 5 bubbles kevinhJ8913SJ, 8 Jan 2017 | Read review
“Villas are all beatiful”
 of 5 bubbles lembo9, 4 Jan 2017 | Read review
“We had a view of the river, but every room has a plunge pool so your view is always a pool and a private yard. You can't go wrong.”
  • Each room has a private pool. This is the Bliss Pool Suite
  • This is the Bliss Pool Suite
  • Nice size closets
  • Outdoor tub
 of 5 bubbles kbcatc, 3 Jan 2017 | Read review
“All rooms are very private so you really cannot go wrong. Only a handful on the beach, so specify a beach villa if that's important.”
 of 5 bubbles 7leea, 28 Dec 2016 | Read review
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