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Banyan Tree Mayakoba

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1,764 Reviews from our TripAdvisor Community

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There are newer reviews for Banyan Tree Mayakoba
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Showing 1,509: English reviews
Manalapan, New Jersey
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 May 2014

Stayed at Banyan Tree for a destination wedding. The food was very good and the grounds were kept very nice. The rooms nice (had your own pool) but very humid and expensive. The only negative things I can say is the beach is a little small and you need to take golf carts every where. You need to call the... More 

Helpful?
1 Thank David G
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Mr. David D.: Thank you for your comments in particular about the food and our natural surroundings. We are taking your comments seriously and appreciate your valuable feedback. With best regards Michael Näther Director of Operations More 

London, United Kingdom
1 review
Reviewed 30 April 2014

I think the Banyan is a great property but has some funny quirks which are not so practical. The food is excellent and so is the service but the kids club is poor. I also think the villa rooms can smell a bit damp so you want to avoid one that does. Overall a very nice holiday location with godo... More 

Review collected in partnership with BanyanTree.com

Helpful?
Thank Danny K
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your comments. We are happy you enjoyed your recent stay with us. We have taken note of your comments regarding our kids club and our Golf View Residences and will review the details you mention. We hope that on your next visit we will convince you even further and look forward to having you again... More 

Birmingham, United Kingdom
2 reviews
Reviewed 28 April 2014

This is an awesome resort. We have been to many great hotels and resorts and although I have always liked them this is the only one where I felt like taking the time to write a review. Pros- outstanding accommodation, very clean ( and I am v fussy about this!), aesthetically outstanding and all amenities that a true luxury holiday... More 

Review collected in partnership with BanyanTree.com

Helpful?
Thank Dodo V
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your wonderful Comments especially about the service provided by our people. We take pride in providing an detail oriented and highly personalized service to our guest and comments here like yours are most encouraging. Hoping your travel plans will bring you back soon to the Banyan Tree Mayakoba. With best regards Michael Näther Director of... More 

George
Level Contributor
3 reviews
Reviewed 28 April 2014

Had a brilliant week at Banyan Tree Mayakoba. The villa was beautiful, the landscaping perfect and I never thought looking out over a murky river would actually be so appealing! Aboev all the villa felt so private - we completely forgot we were in a resort at all. The food at Saffron was one of the best Thai meals we've... More 

Review collected in partnership with BanyanTree.com

Helpful?
Thank Jerry B
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Mr. Jerry B.: It is always wonderful to receive comments like yours. Thank you for sharing how much you enjoyed the beauty and privacy of our natural surroundings. Thank you in particular for your wonderful comments about Saffron: it is indeed an authentic Thai restaurant far away from Asia. Hoping to be welcoming you back soon we send you... More 

Kulmbach
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 21 April 2014

Do you know the feeling of having been far away from home and returning again? This "haaaah, home again"? We felt exactly this returning to Mayakoba. The welcome at the barrier (really!), the drive though the lush jungle, the imposing view of the mighty entrance of the hotel. And after this getting pampered from beginning to the end. Compared to... More 

Helpful?
Thank NurPorsche
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for having taken the time to post such positive comments. We are truly happy that you came “home again” and had a wonderful stay. We very much appreciate your ongoing loyalty, and we all look forward to your next visit, Michael Näther Director of Operations More 

Bristol, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 April 2014

A totally beautiful place with the highest level of service, staff and amenities. The sanctuary pool villa was sublime - being able to slide back bedroom glass doors and get straight into your own private pool was wonderful. The whole resort has a feeling of beauty, peace and tranquility. Attention to detail in every aspect of the stay was exceptional.

Review collected in partnership with BanyanTree.com

Helpful?
2 Thank Caroline I
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Ms. Caroline L.: Thank you very much for your kind comments and your recent visit to our sanctuary of the senses. We are happy to hear that you enjoyed the natural beauty and our surroundings and look forward to welcome you back soon. Warm regards Michael Näther Director of Operations More 

Malibu, California
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 April 2014

I had no expectations, no idea what to expect. From the moment you arrive at this magical place and its marvelous staff welcomes you, you know you are in for a real treat. All villas, all with their own pool. The architecture, the natural surroundings, the privacy....spectacular. The pool on the ocean is beautiful, the staff meticulous and attendant to... More 

Helpful?
Thank Murphysjsr
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guest: We are very happy that you enjoyed your recent stay with us. Thank you for your wonderful comments, especially about our staff. We have passed on your posting to Roger, who was extremely happy about your posting. Hoping to welcome you back soon, we all send you our warmest regards, Michael Näther Director of Operations More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 April 2014

Banyan Tree Mayakoba is a beautiful resort in a beautiful setting. The food is fantastic, the beach is gorgeous (although not really suited for swimming - but that's not my thing anyway), and the service was above par with every interaction. All of these things are great reasons to visit Banyan Tree Mayakoba but the privacy of the villas is... More 

Helpful?
1 Thank CardinalCouple
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Guests: Thank you for your wonderful comments. We are very happy to hear that you enjoyed the peace, the privacy and service at our Resort. I hope we will be able to welcome you back soon and then you should also see significant improvements with our beach, even though swimming in the ocean might not you priority. Thank you... More 

Barnsley, United Kingdom
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 14 April 2014

We have stayed in many many top resorts like Jumby bay, Sandy lane Barbados but nothing compares to this place. The service is brilliant and the villas although showing their age in some parts are amazing . The food was excellent but I would prefer if they had a daily special at lunchtime at the beach club as the food... More 

Helpful?
Thank mbetts
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Mrs. & Mr. Betts, Thank you very much for your kind posting on Tripadvisor. It was a great pleasure meeting and having you at our resort and we are looking forward to your next visit. Warm regards, Michael Näther Director of Operations More 

Dallas, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 8 April 2014

This place is beyond words... We spent 3 nights here and had an amazing time. We had the luxury pool villa and it was the perfect romantic setting for my husband and I. The service and treatment from the staff is superb. Everyone is very friendly and always cater to your every need. They have a very good variety of... More 

Helpful?
Thank anaimq4
BTMayakoba, General Manager at Banyan Tree Mayakoba, responded to this review

Dear guest, Thank you for your wonderful comments. We are very happy to hear that you enjoyed our beautiful natural surroundings as well as the service and the food provided in our restaurants. Looking forward to be welcoming you back, we send you our warmest regards Michael Näther Director of Operations More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 118 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Inspired by the interior courtyards of houses in the Far East, each villa is discreetly built to blend with the landscape, integrating the interiors and their idyllic surroundings. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility. ... more   less 

Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 37,357 - ₹ 1,23,655 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen
Hotel Style:
#3 On the Beach Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#7 Business Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Banyan Tree Mayakoba staff and other travellers.
49 questions
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Houston, TX
over a year ago
West Hartford, Connecticut
27 days ago
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Questions? Get answers from Banyan Tree Mayakoba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We liked staying close to the main building (we were villa 405) for easy access to the magnificent breakfast”
 of 5 bubbles ABinNYC, 30 Nov 2016 | Read review
“Serenity pool villa is very nice”
 of 5 bubbles 651manfredp, 30 Nov 2016 | Read review
“Ask for a room next to one of the canals - great family villas too.”
 of 5 bubbles 664guillermom, 27 Nov 2016 | Read review
“I didn't see a bad location anywhere....”
  • 2-sided vanity in the middle of the bath
  • Outdoor bathing area
  • Master at night from pool
  • Our outdoor dining room
 of 5 bubbles Live2Leave, 17 Nov 2016 | Read review
“Choose room in 520 to 523 if you want to see the wildlife”
  • My special guest who came for breakfast.
 of 5 bubbles robyns571, 16 Nov 2016 | Read review
5 of 5
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