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Banyan Tree Mayakoba

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Banyan Tree Mayakoba
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1,893 Reviews from our TripAdvisor Community

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There are newer reviews for Banyan Tree Mayakoba
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Showing 1,611: English reviews
Madison, Wisconsin
Reviewed 7 February 2015

When people do basically everything to perfection, they should be complimented for it, and the Banyan Tree hits this mark and then some. This place is perfect in almost every way. The extra mile is the norm here. The only negatives... The pool area by the beach is very small, and the beach is far away from the villas. You...

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Helpful?
Thank Scott L
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. Scott L: It is truly our pleasure that you enjoyed your recent stay with us and that we proved to you to go the extra mile in order to pamper our guests. We have shared your comments with all our staff as they are truly encouraging and motivating. Thank you and we all hope to see you back...

New York City, New York
Reviewed 6 February 2015

Let's start by saying we had booked a trip to Banyan Tree in June after a recommendation from a friend. We split up our trip, 4 nights at Rosewood Mayakoba and 3 nights at Banyan Tree. We were celebrating our birthdays and thought it would be nice to spend time at both resoerts. Our time at Rosewood was absolutely INCREDIBLE!!!...

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Helpful?
18Thank Meghan L
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ms. Meghan L: We are very concerned that despite of several efforts, we unfortunately failed to please you during your rather short stay. Of course this is concerning to us and I would like to offer to speak with you personally, should you wish. In the meantime, please accept my apologies and thank you for your feedback. Michael Näther

Ridgewood, New Jersey, Usa
Reviewed 6 February 2015

We lived in Europe and in Asia and have been fortunate to stay at some the nicest hotels in the world. The Banyan Tree in Mayakoba was without a doubt the best in customer service we have ever experienced. Every person that you came across was helpful, friendly and you rarely had to wait for anything. The restaurants in the...

Review collected in partnership with BanyanTree.com
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Helpful?
Thank Robin M
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Robin M: Thank you for your outstanding comments. It is wonderful to hear that you enjoyed our resort and in particular mention the details oriented to service provided by our people. It will be our pleasure to welcome you back soon and please receive our warmest regards from Banyan Tree Mayakoba, Michael Näther

ny, ny
Reviewed 6 February 2015

My wife and I just spent 10 days in a spa villa at Banyan Tree.The overall experience was great as always.The staff at this resort is outstanding,but the top person is Jesus at the pool/beach area.This superman has the ability to know your likes and desires,before you do!!Every 30 minutes he would appear and move our umbrella,since we do not...

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Helpful?
Thank cheesecake92
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for your loyalty and coming back to our beautiful resort. We are delighted to hear that you carried home fond memories and that you enjoyed our facilities and our service. Thank you in particular for mentioning Jesus. We have shared your comments with him and he was thrilled to hear from you in such a wonderful...

London, United Kingdom
Reviewed 5 February 2015

My boyfriend and I planned a long weekend getaway and decided to go to Playa del Carmen. I had seen some pictures of the Banyan Tree in travel websites and given how beautiful it looked we decided to book there. The hotel is about a 40-45 minute drive from Cancun International Airport and is part of a big complex of...

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Helpful?
Thank Ayako A
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Ayako A: Thank you very much for your nice review on Tripadvisor. It is wonderful to hear that you enjoyed our recent stay with us. Thank you in particular for mentioning the service provided by our people and the quality of our restaurants. We are grateful that you would recommend us and hope to welcome you back again in...

Montreal, Canada
Reviewed 5 February 2015

This hotel was beautiful, from the entrance of the resort to the villas. The beach was very nice but the sands were rocky and water shoes would definitely be appreciated by those who intend on swimming. Service was above and beyond. All staff who I crossed paths with were very friendly, many of yard staff & house cleaning staff did...

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Helpful?
2Thank Joshua S
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. Joshua S: Thank you for giving us your wonderful feedback. We are delighted that you enjoyed the natural beauty of our surroundings and the service provided by our people. Thank you in particular for mentioning our unique breakfast buffet and the food in our restaurants. While I am happy that you had a pleasant time with us, please...

New York City, New York
Reviewed 3 February 2015

I wanted to update my review from January 2014. We had our wedding at Banyan Tree Mayakoba in September 2014 and it was so much more than we could have asked for! Everything was impeccable. The food for the reception and our day after brunch party was fantastic and the service for all of our guests was above and beyond....

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Helpful?
Thank RikaSheykh
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Once more we would like to thank you for having chosen Banyan Tree Mayakoba for this very special occasion and we are extremely delighted that you had a most memorable event. Thank you for highlighting our service and the food provided during your festivities. We certainly hope to be able to welcome you back soon and wish you...

Maryland
Reviewed 1 February 2015

My husband and I stayed at the Fairmont Mayakoba, but we went to the Banyan tree on two different occasions during our trip. One day, we walked down the beach to check out the hotel and have lunch. We had the most memorable lunch that day...lobster pizza. It was so delicious. The pool area is small but very upscale. Their...

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Helpful?
Thank Kelup
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you so much for visiting Banyan Tree during your stay here at Mayakoba. We are delighted that you gave us the chance to provide you some memorable experiences at Sands and Saffron. Thank you for mentioning the quality of our food and our attention to detail in service. We hope that you will visit us again in...

Mexico
Reviewed 30 January 2015 via mobile

We are spending our anniversary in this wonderful surrounding and yesterday we visited Zafron restaurant, amazing views, more amazing food! It's a definitive keeper. Service is excellent, everybody is gracious and they call you by your name, it is very nice to be treated this good

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Helpful?
Thank josepB7825KI
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Guest: Thank you for having chosen Banyan Tree Mayakoba to celebrate your recent anniversary. We are delighted that you carried away a memorable experience and that you enjoyed our authentic Thai food and the detail oriented service by our people. We are looking forward to the privilege of hopefully having you back in the near future. Michael Näther

Glendale, California
Reviewed 29 January 2015

One of those places that just take your breath away and you cannot wait to get back. The grounds are truly first class. The staff is the real jewel here at Bayan Tree. Jesus and David at the Pool, Alejandra and Arturo at the Beach Club, Valeria and Antonio at the front desk went well above the call of duty...

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Helpful?
Thank Mario F
BTMayakoba, Director General at Banyan Tree Mayakoba, responded to this review

Dear Mr. Mario F: Thank you for your wonderful feedback. WE are delighted that you had a most memorable stay with us. Thank you in particular for mentioning your experience in the Spa, your dinner at Saffron and the comfort of your villa. We would like to inform you that we are currently in the process of reviewing our background...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 118 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Inspired by the interior courtyards of houses in the Far East, each villa is discreetly built to blend with the landscape, integrating the interiors and their idyllic surroundings. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility. ... more   less 

Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 35,345 - ₹ 97,460 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen
Hotel Style:
#2 Green Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Banyan Tree Mayakoba staff and other travellers.
67 questions
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Morpeth, United Kingdom
8 days ago
Boston, Massachusetts
3 months ago
over a year ago
Houston, TX
over a year ago

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Questions? Get answers from Banyan Tree Mayakoba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure to spray for mosquitoes”
 of 5 bubbles 370changt, 20 Mar 2017 | Read review
“The rooms were excellent, and the daily cleaning and turndown service had no interference with our own timing. It just happened when we were gone, and was completed with excellent proficiency and tastefulness. We have no further suggestions for improvement, as it exceeded our expectations.”
 of 5 bubbles robertmC8777WK, 17 Mar 2017 | Read review
“Update and clean pools”
 of 5 bubbles sloanel2017, 10 Mar 2017 | Read review
“book suite by the lobby or by the ocean”
 of 5 bubbles YoniC_13, 8 Mar 2017 | Read review
“Any room is amazing but definitely ask if you would like more sun or to be close to something.”
 of 5 bubbles hampton603, 6 Mar 2017 | Read review
5 of 5