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Banyan Tree Mayakoba

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Banyan Tree Mayakoba
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1,895 Reviews from our TripAdvisor Community

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Showing 1,613: English reviews
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Munich, Germany
Reviewed today NEW

We had a fantastic stay at the Banyan Tree. From arrival till the last drink at the bar everything was just perfect. Coming from cold Germany it was such a pleasure to walk through the perfectly manicured gardens, to be served delicious food and be treated in a very special way. We tried all the dining options and (besides the...

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Helpful?
Thank JohannesRabl
Reviewed 2 days ago NEWvia mobile

This was our second visit to Banyan Tree in the last 3 months. My wife and I were guests in December 2016 and decided to bring the 3 kids with us this time. The property is kept in absolutely immaculate condition. Every tree branch is trimmed perfectly. The food is fantastic. Saffron and Tomahawk happened to be our personal favourites....

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Thank JDDCanada
Reviewed 2 days ago NEW

This was the best resort we have ever been to! It was outstanding in every way. It started with being welcomed by Kelly, our Guest Host, who gave us the most welcoming greeting and introduction we have ever had. She was wonderful, and set the bar very high for everything else that followed during our stay. The thing that struck...

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Thank rwb1966
Suisun City
Reviewed 5 days ago NEW

This is an awesome property. A must if you are visiting the Riviera Maya. You must take the eco tour and eat at Saffron. The culture is something that you will never forget. I highly recommend Banyan Tree

Review collected in partnership with Banyan Tree
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Helpful?
Thank L9032MCmarkw
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear L9032MCmarkw, Thank you for your brief review and thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon at Banyan Tree Mayakoba. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com

SF
Reviewed 1 week ago

Pictures do not do this property justice. The property and the people do. Just a wonderful vacation with fantastic service and food. What a delight. Every detail was perfect and customized. I would highly recommend!

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Helpful?
Thank gtragas10
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear gtragas10, Many thanks for your review and I’m very happy to know that we, here at Banyan Tree Mayakoba were able to provide you with a delight vacation experience. We look forward to your next visit and we wait for you with open arms to welcome you back to our Sanctuary for the Senses. Kind Regards, Peter Hechler General...

Brant Rock
Reviewed 1 week ago

Highly recommend Banyan Tree for any occasion. My fiancé and I got engaged here and had a very romantic time with both the Ixchel and in-villa dining. She also had an amazing time at the spa. As a fit couple we also got a good workout in at the gym. This place was a 10/10!

Review collected in partnership with Banyan Tree
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Helpful?
Thank jamells2017
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear jamells2017, Thank you for your wonderful review, I very much enjoyed reading about your experiences. We feel very privileged each time we are chosen to host such a special occasion in our guests lives and we do our utmost to ensure that we create exactly what they envision for their romantic holiday. It was a pleasure to host you...

Orem, Utah
Reviewed 1 week ago

Like most 5-start resorts, the Banyan Tree Mayakoba looks great on the web. Unlike most, however, the reality is even better. This resort has taken the top spot in our hearts for now. We can't wait to return. The setting is magical amongst the jungle and waterways of the Mayakoba preserve. The nature trail and pathways are inviting and well...

Review collected in partnership with Banyan Tree
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Helpful?
2Thank LVMac
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear LVMac, Thank you for taking the time to share your experiences with the Trip advisor community. We are delighted that you very much enjoyed your most recent stay with us. As I have said many times before, I'm very proud of each and every employee and they are definitely a big part of our Sanctuary for the Senses experience....

Seattle, Washington
Reviewed 1 week ago

This is a tough one to rate. My husband and I went with our 18 month old. After a LOT of deliberation between the Rosewood and Banyan Tree we chose BT because the pools looked a lot bigger, so did the villas and overall it seemed a bit more baby friendly. Rosewood is priced a tiny bit higher but anyone...

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2Thank R E
Washington DC, District of Columbia
Reviewed 1 week ago

Overall restaurants were good. Breakfast buffet was excellent. Make sure to take advantage of all other restaurants at other hotels. Andaz was impressive. Being new, it was refreshing. I thought Banyan had the worst beach of all other hotels at Mayakoba. Others had a wider beaches and cleaner beaches. Lots of seaweed

Review collected in partnership with Banyan Tree
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Helpful?
1Thank Chang T
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear Chang T, We are happy that you enjoyed your stay and share your experience with others. We are looking forward to welcome you back at any Banyan Tree in the future. Kind regards, Peter Hechler General Manager gm-mayakoba@banyantree.com

Reviewed 1 week ago via mobile

An absolutely awesome place to stay. I cannot fault the accommodation, facilities, food, security, or staff. The only slight issue I felt was the cleaning of our villa was a bit lacking, something you wouldn't expect from a five star resort if this calibre. Small things such as not replacing all tea selection each day, having to call up room...

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Helpful?
1Thank GabbiPhilpot
GM_Peter_Hechler, General Manager at Banyan Tree Mayakoba, responded to this review

Dear GabbiPhilpot, Thank you for sharing your experiences of your recent vacation, I truly appreciate your comments and have carefully read through your detailed feedback. I do apologize for the inconsistencies experienced and I will be sure to address these areas with my management team. It was a pleasure to host your holiday and hopefully you will provide us an...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 118 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Inspired by the interior courtyards of houses in the Far East, each villa is discreetly built to blend with the landscape, integrating the interiors and their idyllic surroundings. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility. ... more   less 

Additional Information about Banyan Tree Mayakoba

Address: Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 35,144 - ₹ 95,288 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Mayakoba 5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Banyan Tree Mayakoba Hotel Playa Del Carmen
Banyan Tree Mayakoba Riviera Maya/Playa Del Carmen
Hotel Style:
#2 Green Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#8 Romantic Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Banyan Tree Mayakoba staff and other travellers.
67 questions
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Morpeth, United Kingdom
10 days ago
Boston, Massachusetts
3 months ago
over a year ago
Houston, TX
over a year ago

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Questions? Get answers from Banyan Tree Mayakoba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure to spray for mosquitoes”
 of 5 bubbles 370changt, 20 Mar 2017 | Read review
“The rooms were excellent, and the daily cleaning and turndown service had no interference with our own timing. It just happened when we were gone, and was completed with excellent proficiency and tastefulness. We have no further suggestions for improvement, as it exceeded our expectations.”
 of 5 bubbles robertmC8777WK, 17 Mar 2017 | Read review
“Update and clean pools”
 of 5 bubbles sloanel2017, 10 Mar 2017 | Read review
“book suite by the lobby or by the ocean”
 of 5 bubbles YoniC_13, 8 Mar 2017 | Read review
“Any room is amazing but definitely ask if you would like more sun or to be close to something.”
 of 5 bubbles hampton603, 6 Mar 2017 | Read review
5 of 5