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Grand Velas Riviera Maya

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Traveller (2778)
Pool & Beach (783)
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Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“sen lin”(221 reviews)
“ambassador section”(216 reviews)
“cocina de autor”(169 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Grand Velas Riviera Maya
Offers & Announcements: 🚸KIDS 50% OFF!🚸
Offers from Grand Velas Riviera Maya
Offers & Announcements: 🚸KIDS 50% OFF!🚸
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Nearby Hotels
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Reviews (3,649)
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2,790 results
Traveller rating
2,284
341
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28
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2,284
341
90
47
28
Show reviews that mention
All reviewssen linambassador sectioncocina de autorzen sectionambassador poolwater journeygrand class poolbutler conciergeazul restaurantzen suitesambassador suiteambassador classkids cluball inclusive resortplunge poolroom servicefour seasons
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741 - 745 of 2,790 reviews
Reviewed 28 January 2017

Lovely resort. We enjoyed our 4nights/5days here in Grand Class. Quiet, peaceful setting. We had great room service breakfast in our room overlooking a beautiful beach. Blanca our personal concierge found us every day on the beach to ensure that we had everything that we...More

3  Thank BonK27
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 31 January 2017

It was a pleasure for us to provide you and your husband a "wonderful relaxing stay." With the combined talents of Blanca and her dedicated co-workers, we were able to make your dining and relaxation time as pleasant and luxurious as can be. I must...More

A TripAdvisor Member
staunton va
34
Reviewed 28 January 2017 via mobile

Of many wonderful all inclusive resorts we've had the great pleasure of visiting, this is the best. Truly exceptional accommodations, amazing food: especially loved the Bistro (the best service from Edgar, Jesus, Ricardo and Yeslia- good luck with training! Great food: have the scallops!) Piaf...More

3  Thank A TripAdvisor Member
Reviewed 28 January 2017

My wife & I travel extensively for work, but really needed a relaxing vacation... we are so glad that we read the reviews on Trip Advisor & chose Grand Velas, as it exceeded our expectations. I read a lot of reviews of the Grand &...More

1  Thank William G
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 31 January 2017

William, we are overjoyed to have won you over to our level and style of all-inclusive vacationing. Especially with your vast travel experience, we are proud to have raised the bar on various aspects that are important for you. We have of course put much...More

Reviewed 28 January 2017

What a wonderful resort! Beautiful room, gorgeous food, lots to do you never had to leave the grounds of the resort. My room on the fourth floor of the Ambassador section was perfect. Nice and big, huge bathroom, very modern and clean. The view was...More

Review collected in partnership with this hotel
Thank Volvogal50
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 31 January 2017

We are truly grateful to have provided you such a wonderful setting in which to enjoy all the pleasures of our beach and hotel facilities. You and others are making positive references of Grand Velas as your "paradise found," and that is exactly the feeling...More

Reviewed 28 January 2017 via mobile

This is a great hotel, like really great. If there was a 4.5 star option that would get my vote. It's gorgeously maintained with beautiful pools, amazing ocean views, and the Grand Class room we had was truly perfect with a huge bathroom, and a...More

2  Thank MelissaBe
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 3 February 2017

I can´t thank you enough Melissa for taking the time to share your insights into your very recent Grand Velas trip with friends. As a company, we are truly blessed to have some of the most stunning facilities along with an ample amount of variety...More

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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Beachfront
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Airport Transportation
Breakfast included
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$ 709 - US$ 1,555 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#4 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 709 - US$ 1,555 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#4 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (2778)
Pool & Beach (783)
Room & Suite (775)
Dining (364)
Amenities (121)
Family and Play Areas (22)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Liz P
15 June 2018|
AnswerShow all 2 answers
Response from Rodolfo G | Property representative |
Dear LizP; Firstly I would like to thank you for bringing up a delicate subject like food restriction, diets or allergies, specially when it comes to travel to an all inclusive resort. But with us there is nothing to worry... More
1
Vote
Google Translation
BigBdMaMa
10 June 2018|
Answer
Response from Rodolfo G | Property representative |
Hello BigBdMaMa; Warm greetings from Riviera Maya. Our hotel operation runs he same the complete year, therefore, kids & teens club remain open regardless the occupancy of the hotel. Restaurants for dinner, breakfast or... More
1
Vote
Paul L
27 May 2018|
AnswerShow all 3 answers
Response from Rodolfo G | Property representative |
Dear Paul L, Thank you for making a very interesting question, as a luxury all inclusive resort our dining restaurants requests a dress code. The attire is Elegant-Casual (collared shirt, trousers and closed footwear for... More
1
Vote
Room Tips
"Some First floor rooms in Zen hotel have cool ponds in the back with fish and turtles!"
Read review
"Ambassador pool suites are nice"
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"Ambassador the higher the better view."
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"The room and amenities were very good but the wine was not replaced as needed."
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