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Grand Velas Riviera Maya

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2,679 Reviews from our TripAdvisor Community

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Showing 2,039: English reviews
Midland, Texas
Reviewed 25 March 2015

We went as part of a business meeting with my work. A fabulous 5 nights at this fantastic resort. Just sit back and relax. Need a towel, just ask. Drink empty..not for long. The food is amazing. The buffet for breakfast has everything you ever want. The sand is white, just powder, the water is blue. The staff are first...

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4Thank Simon B
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you Simon for your glowing comments on last year’s business meeting with us and where else would it be to mix business with pleasure than in paradise? I am pleased that you were amazed by our service, cuisine and recreational areas and I hope that this year you can return to do some more “business” in this Mexican paradise....

Toronto, Canada
Reviewed 25 March 2015

My family and I just returned from an incredible march break at Grand Velas Riviera Maya! When we first arrived in Mexico, we were greeted at Cancun airport with a private van, and were immediately offered moist, scented towelettes and cold beverages by our transporter, Ismael. It was only a 20 minute drive to the resort and when we had...

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5Thank Chloe S
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you very much Chloe for selecting Grand Velas as your family vacation destination for March Break. It is also very pleasing that the success of your holiday enticed you to post your very first review on TripAdvisor. As you have kindly detailed, we take into account your comfort and luxury from beginning to end and the fine help from...

Reviewed 24 March 2015

Just back from 7 days/6 nights at the Grand Velas. Travelled with my wife, no kids, we are in our early 30s. Have previously stayed in Playa Del Carmen (Royal PDC - good), Turks & Caicos (Gansevoort - great), The Domincan (Sivory - very good), and Sandals Royal Bahamian (Bahamas. Its terrible). Overall, it was an excellent trip and we...

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7Thank cmw182
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

I wish to thank you for your detailed and well thought out comments on your perceptions of your couple´s stay with us. I am very pleased that overall you had an excellent trip and that the relaxation and cuisine were to your liking. You are correct in saying that Grand Velas is quite an expansive resort and we planned it...

Minnetonka, Minnesota
Reviewed 24 March 2015

The staff at the Grand Velas was top notch. Our concierge got us started right. Pool servers were awesome including (Taide, Santiago & Pedro). We also really enjoyed the activity staff (Anne, Pepe, Betty & the team). The staff made it so much fun for the kids!!! Euro bungee, Waterpolo, Slippery Soccer, Crazy games,volley ball...... Every day we had new...

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4Thank bobhatlestad
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

It is gratifying to know Bob that your family really took advantage of everything that was offered during your February vacation with us. The kids club for the little ones and our fitness center and spa for the older family members really provided the extra touches on your holiday. I thank you for mentioning the quality of cuisine and beverage...

Toronto, Canada
Reviewed 23 March 2015

We enjoyed a wonderful march break at the grand velas rivera maya with our two children, age 13 and 11. Can't say enough about the service and food at this resort. I had expected the resort to feel crowded over the break but actually it was very pleasant. No issues with getting chairs by the pool. The zen area is...

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2Thank Kim S
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

I wish to thank you Kim for choosing Grand Velas for your winter getaway this March. I am extremely glad that you found our Zen ambience to be the perfect place for your vacation relaxation. And of course as you mentioned to enjoy the Ambassador pools, the short shuttle ride over was a “zero issue”. There are times when the...

Monroe, Wisconsin
Reviewed 23 March 2015

We have just returned from a week long stay at the Grand Velas. From the moment we arrived, our every need was met. We arrived the day of our daughters 13th birthday. When we opened our door to the suite, they had decorated our room with balloons, a birthday card, and a special dessert for our daughter. Just when we...

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2Thank millie2745
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you kindly Millie for your great review on our customer service at Grand Velas. One of the reasons that you came to that conclusion is for the time and thought that we put into every single little detail. It can be a surprise birthday or a lost photo on a tour, but my department of 75 concierges is more...

Guelph, Canada
Reviewed 23 March 2015

I just spent a week for March break with my family at Grand Velas. It was without question, an amazing all-inclusive experience. High touch service at every turn, with such warm, caring and professional staff! The food in all of the restaurants is second to none, we were blown away every day with the selection of food choices...in both the...

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Thank SSPhoebe
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you so much Phoebe for your glowing comments and recommendations on our resort. We are highly proud of receiving some of the most distinguished awards that a hotel can earn including the coveted 5 Diamond Award. But the ultimate award that makes us the most proud is your satisfaction. We understand perfectly that it is due to you Phoebe...

Cincinnati, Ohio, USA
Reviewed 22 March 2015

My travel agent recommended this resort when I said that we wanted an all inclusive but high end resort. The Grand Velas is ranked as a 5 star resort. I have been to many all inclusives in the Cancun area and this one was definitely one of my very favorite resorts. We travelled with 3 kids (ages 13, 11 and...

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6Thank casymo
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

I firstly wish to thank you for taking your travel agent´s advice and reserving with us for your March family vacation. To be considered as “definitely” one of your favorite resorts, especially with your vacation experience throughout this region really speaks volumes of the quality of product and service that you received. From your arrival and personal concierge all the...

Toronto
Reviewed 22 March 2015

I decided after my last trip to Grand Velas that it just wasn't worth going anywhere else. Just back again with family and friends and it never ceases to amaze me that they continue to provide such amazing service and quality! We were lucky enough to be there for the Gout de France tasting menu celebration on March 19th at...

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Thank TOLarry
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you very much Larry for your hearty recommendation and loyalty towards Grand Velas. You were certainly fortunate to be on hand for the Gout de France celebrations where over 1000 chefs participated by offering their most delicious French haute cuisine to the people and tourists of this region. And even more fortunate you were to personally enjoy the creations...

Reviewed 22 March 2015

Just returned from 6 days, 5 nights at Grand Velas staying in Zen Class section. Fantastic and first class resort and experience! Resort is very well maintained, cleaned and organized. So many people around and willing to assist scheduling or getting anything. All details are considered for guests. We loved the food...clearly pride themselves on offering the best. We tried...

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2Thank RyanHawk
DirectorGVRM, General Manager at Grand Velas Riviera Maya, responded to this review

Thank you very much Ryan for your great comments and glowing recommendation of Grand Velas. You are absolutely correct when saying that we “clearly pride ourselves in offering the best”. That pride extends to every single aspect of our operation including our world class spa. Your kind accolades on that experience will make my staff very proud and motivated to...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 49,792 - ₹ 97,742 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Travelocity, Hotels.com and Jetsetter so you can book your Grand Velas Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen
Hotel Style:
#2 On the Beach Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#6 Business Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
296 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Grand Class for couples”
 of 5 bubbles jessfarrell, 18 Jan 2017 | Read review
“The rooms are ginormous and very comfortable. Each room comes with a butler, who takes care of anything you ask for - dinner reservations, additonal towels and soap, and additional drinks and snacks. Each room also has a great mini-bar that is always filled with wine, beer, soda and water. It also has snack items - chips, pretzels, nuts and candy bars. ”
 of 5 bubbles formermemphian, 16 Jan 2017 | Read review
“3rd floor suites have covered balconies in Grand Class - beautiful to sit at even through afternoon showers.”
 of 5 bubbles jacquelinem826, 15 Jan 2017 | Read review
“The top floor rooms with a hot tub on the balcony were amazing!!!”
 of 5 bubbles sharkdiverchic, 11 Jan 2017 | Read review
“Grand Class has all suites overlooking the Beach”
 of 5 bubbles tastetime, 10 Jan 2017 | Read review
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