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Grand Velas Riviera Maya

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Traveller (2734)
Pool & Beach (775)
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Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“sen lin”(217 reviews)
“ambassador section”(213 reviews)
“cocina de autor”(166 reviews)
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Offers from Grand Velas Riviera Maya
Offers & Announcements: Package Deal
Offers from Grand Velas Riviera Maya
Offers & Announcements: Package Deal
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,548)
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Traveller rating
2,203
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2,203
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All reviewssen linambassador sectioncocina de autorzen sectionambassador poolwater journeygrand class poolbutler conciergeazul restaurantzen suitesambassador suiteambassador classkids cluball inclusive resortroom serviceplunge poolamazing spa
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671 - 675 of 2,703 reviews
Reviewed 18 January 2017

This is the best all inclusive resort I have ever been to. The food is amazing & makes the cost of this resort worth every penny. We stayed in the Grand, adults only area. During our stay (November 2016) it was VERY quiet. The pool...More

6  Thank Jessica F
Reviewed 18 January 2017

I have traveled to many resorts where the hotel, grounds, accommodations, food are excellent. Grand Velas is all of these but my favorite thing about this resort is their staff. Always professional, warm, helpful and friendly? They made it an experience!

Review collected in partnership with this hotel
4  Thank yolie10
Reviewed 16 January 2017

My family and I stayed at Grand Velas in late December. This was our first time at a Grand Velas resort, and it will not be our last! Prior to GV, we stayed at 2 all-inclusive resorts. One was awful and the other was just...More

Review collected in partnership with this hotel
8  Thank formermemphian
Reviewed 16 January 2017 via mobile

We stayed 5 nights total 2 nights in the zen section and we supposedly upgraded to the grand class the remaining nights. The staff and room at zen was much nicer and way cleaner. We moved to grand class to be closer to the beach...More

6  Thank burke1
Response from DirectorGVRM, Director General at Grand Velas Riviera MayaResponded 19 January 2017

Thank you, Mr. & Mrs. Burke, for sharing your experiences with everybody on TripAdvisor. As a responsible Director, I was of course well aware of the situations that you encountered, and at the same time very proud of my managers and staff for having tended...More

Reviewed 15 January 2017 via mobile

We stayed recently in Grand Velas for 5 days and enjoyed this place very much. We are not a big fans of all inclusive, but GV is an exception. Superb food in most restaurants, service, location / we stayed in Grand Glass Suites/, room quality,...More

5  Thank alexshulman
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About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Children Activities (Kid / Family Friendly)
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Airport Transportation
Breakfast included
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$ 663 - US$ 1,512 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Playa del Carmen
#2 Green Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#4 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 663 - US$ 1,512 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Playa del Carmen
#2 Green Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#4 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (2734)
Pool & Beach (775)
Room & Suite (765)
Dining (360)
Amenities (121)
Family and Play Areas (22)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
saucyt75
13 April 2018|
Answer
Response from Rodolfo G | Property representative |
Dear saucyt75, Thank you for such an interesting question.When staying with you will not have any problem with our Wifi connection we count with a 400 MB internet speed for all our guests included in all the common areas... More
0
Votes
Shonda Y
13 April 2018|
AnswerShow all 2 answers
Response from Rodolfo G | Property representative |
Dear ShondaY, Thank you for your interest in our resort, Grand Velas Riviera Maya has three different ambiances Zen, Ambassador & Grand Class where in each lobby you will find a boutique. All three boutique are stocked with... More
0
Votes
alyciasl
10 April 2018|
AnswerShow all 3 answers
Response from Rodolfo G | Property representative |
Dear alyciasl; Greetings from Riviera Maya! I would like to start thanking you for such an interesting question. Grand Velas Riviera Maya is immersed in the mayan jungle where each section has its very own and beautiful... More
0
Votes
Room Tips
"All the rooms are amazing, but if you are not traveling with children I would stay on the adult only portion..."
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"Rooms were outstanding and very large."
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"We stayed in the Zen section and loved it! Very serene and we loved the ambiance at Chaka at breakfast. We..."
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"Ask for a top floor suite, best view."
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