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Grand Velas Riviera Maya

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Grand Velas Riviera Maya
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2,923 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Velas Riviera Maya
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Showing 2,239: English reviews
Dallas, Texas
Reviewed 29 November 2015 via mobile

My wife and I booked a our room online via booking.com. When we arrived they told us they didn't have any of that type of room available and housekeeping was gone for the day. We were tired from a long day of travel and just wanted to rest so we said no problem, what type of room do you have?...

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Helpful?
23Thank Kirk R
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Mr. Kirk, it is our true wish to cater to all our clients in an extremely professional and courteous manner and I do not know if it was a misunderstanding, but I must clarify that your arrival at 11pm in the evening was without a preexisting reservation, a detail that you are well aware of. Only after receiving our direct...

Gainesville, Florida, Usa
Reviewed 29 November 2015

First of all, the grounds and landscaping are wonderful! The spa is excellent (you must do the Hydrothermal Jouney!!!) and we had a very relaxing full body message. The rooms were very clean as expected. The pool area was great and the sandy beach was very good fro volleyball. The beach was not very good at all. The bottom was...

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4Thank Brandon W
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Brandon, I really appreciate your comments on various facets of our resort and i am glad that you enjoyed our facilities, suites, pools and spa. I must make mention though that our dining venues are rated 4 and 5 Diamonds by AAA so you may imagine the kind of price range that you can find in major cities across the...

Georgia
Reviewed 24 November 2015

A very good resort but it depends on what you compare it to. Minuses to list: 1) Zen's building construction with internal garden has no natural air circulation. As a result, many heavy rains and a relatively high humidity create a good conditions for wold growth. It smell as soon as you open a door to any room. 5 stars...

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5Thank Alex L
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

I thank you very much Alex for your recommendations and of course for your intense concern for the betterment of Grand Velas. There are many details that we would like to incorporate or improve a little more on and we are open to suggestions that will benefit every future visitor that reserves with us. Some of your suggestions we are...

Atlanta, Georgia
Reviewed 23 November 2015

My husband and I stayed in Grand Velas Zen resort in November for two weeks. Pros: clean spacial rooms (we checked Ambassador and Grand Class rooms while staying there), above expectations service, great restaurants. We especially liked Cen Lin restaurant. The chef of this restaurant is not simply a cook, he is so creative! We were also impressed by the...

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5Thank Tatiana G
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much Tatiana for selecting Grand Velas for your two week vacation. It is especially pleasing that over that time you were able to get acquainted with our other ambiences that we have to offer and as you mentioned the suites are quite spacious in any of the three zones. I will certainly pass along your kudos to...

san francisco, ca
Reviewed 20 November 2015

We have been coming to Grand Velas resort for 5 years and we are more impressed every time. We have seen negative reviews about this place and don't understand them. We have never had a negative experience at this resort and I rate this place one of the best hotels in the world. We have been to other so called...

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3Thank crsnina
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for the tremendous accolades that you are expressing toward the resort and also my deep gratitude for your constant loyalty to Grand Velas and its staff. It is apparent that you feel very much at home with us and persons such as Antonio have come to know you and your family well over the years and...

O'Fallon, Illinois
Reviewed 16 November 2015

We travelled as a family of three plus my mother to Grand Velas in February of 2015. This was our first trip to the resort and also our first experience using a travel agency. Dream Makers Vacation Services and Mike McHugh were mentioned to us by a couple we met while vacationing at Beaches Turks and Caicos in 2014. When...

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8Thank BKingston7100
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much Sr. Kingston for your kind accolades towards my staff and for giving us the honor of hosting your family last February. Also a special thanks to Mike at Dream Makers for his fine recommendation of Grand Velas and also for his dedication toward you. As you experienced Sr. Kingston, our resort specializes in personalized service towards...

Reviewed 14 November 2015 via mobile

This was my first time to the resort, and my new wife's first time to Mexico. We were blown away with the great attentiveness of the staff and also impressed with the detail and perfection of the layout of the resort. If you're looking for a romantic getaway with something intimate, this is the resort to visit. Food and service...

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4Thank Mike S
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Mike, thank you very much for selecting Grand Velas as the setting for your romantic getaway. As you now know there are some things in life that truly deserve all the importance in the world and choosing Grand Velas for this special occasion demonstrates your loving commitment to your new wife. It is especially pleasing for us to know that...

Athens, Georgia
Reviewed 13 November 2015 via mobile

I have stayed at some of the top all inclusives in the Caribbean/Mexico. This is my favorite now. I wanted to relax, have good food, and go to a nice spa. This place has it all. I was very concerned about it allowing children. But, there is an adults only section. I stayed in the Zen area, liked the quiet...

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6Thank Dorothy H
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much Dorothy for sharing with everybody the delightful observations that combined to make this an exceptional vacation getaway. I am glad that you took the time to mention just some of the details that made for a true luxury experience such as our bathroom amenities, service and spa amongst others. If your vision was to be pampered...

Reviewed 12 November 2015 via mobile

Great hotel! Everything you can experience in this hotel is absolutely incredible. The service level and hospitality are amazing, all employees are being well trained, very friendly. And the most amazing thing is the food. All restaurants are so good and even the buffet quality was great. I loved the restaurant "Piaf" and "Cocina de Autor". They surve super delicious...

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4Thank 0315AE
DirectorGVRM, Director General at Grand Velas Riviera Maya, responded to this review

I thank you wholeheartedly for your animated comments on your vacation with us. As you were able to notice we as a hotel offer a multitude of options right in the same complex such as an adults only wing, two kids clubs and teens clubs, two gymnasiums, a world class spa, eight distinct dining venues and of course a jungle...

Denver, Colorado
Reviewed 11 November 2015

We made another trip to Grand Velas, this time with our 17 month old son and we had a nearly perfect 5 days in paradise. The Grand Velas car service picked us up in a luxury vehicle with our requested car seat. It was easy to find the person who would take us to the car once exiting the airport....

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1Thank becknuts

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 48,847 - ₹ 95,438 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen
Hotel Style:
#1 Green Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
328 questions
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Questions? Get answers from Grand Velas Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pool views at the beach”
tcinbirmans, 26 Apr 2017 | Read review
“top floors have better views”
LeoraLesh, 26 Apr 2017 | Read review
“Go for the beach front rooms. If you want quiet and jungle do the Zen. They do have an all adult section at the beach as well.”
STEMY2013, 25 Apr 2017 | Read review
“the Zen suites are peaceful and relaxing. There was always a shuttle van to brings us to the Ambassador beach area. Great pool”
curlydenny70, 24 Apr 2017 | Read review
“Zen area is less expensive and quieter. Ambassador is closer to the action at the beach and bigger pool.”
dianabeutner, 19 Apr 2017 | Read review
5 of 5