Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico
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#2 of 45 all-inclusives in Playa del Carmen
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2023 Travellers' Choice Best of the Best
GreenLeaders Platinum level
Amidst the tropical beauty of the Mexican Caribbean, Grand Velas RIviera Maya is a AAA Five Diamond Luxury All-Inclusive resort with 539 suites set in three ambiances; haute cuisine at 8 restaurants, 5 bars and Aqua Bar; SE Spa; and fun family activities or romantic moments for couples. Three unique ambiances ZEN GRAND Surrounded by jungle, mangroves and natural cenotes. AMBASSADOR Ideal for families looking to spend a day basking in the sun on white sand beaches. GRAND CLASS Suites are designed to provide an experience of absolute relaxation overlooking the sea. Our Luxury All Inclusive concept: • Personal concierge • 24-hour suite service • Private terrace with sitting area • Indoor jacuzzi • Daily-stocked in-suite minibar • Welcome bottle of mezcal • Nespresso coffee maker • Pillow menu
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Flatscreen TV
On-demand films
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English, Spanish
Hotel links
Location
38Car recommended
Grade: 38 out of 100
1379Restaurantswithin 10 km
237Attractionswithin 10 km
Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico
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By far the best hotel experience ever! Amazing property, the food was incredible, the service was almost too good to be true (huge selection to choose). Never been to a property where the staff is so on point they literally anticipate your every need or provide the best recommendations that exceeded our expectations. They truly make it a point to enhance your experience. To the bar staff (Emmanuel on his amazing bar presentation and cocktail experience) and everyone in the karaoke bar that made our time that more special. To our housekeeping (Alejandra in ensuring we had everything we needed in our room). Every employee (To many people to point out) made it a focus to enhance our experience - everyone was so genuine and amazing. The biggest call out is Alfonso (our personal concierge). He went above and beyond throughout our stay and beyond grateful he was the one to make a dream come true! (Got engaged!). He provided superior service in accommodating all of our dinning reservations, providing all of our hotel activities and even helped finalizing transportation for our last part of the trip. When I thought he couldn’t do more, he would surprise us with more. He made it a point to ensure our experience was truly special - thank you so much Alfonso! 10 out of 10 this is a must stay, between the staff and amazing views, to the food and amenities - definitely check out the spa! An absolutely must. Cynthia and Edgar were amazing in providing context and making our treatments truly an experience. Really looking forward in coming back and visiting some of the connections we made as they truly treated us like family.…
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
My concierge Anaid was fantastic and highly recommended. The Bartenders at the adult pool Isreal and Christian were awesome. The servers at the adult pool did a great job all week….thanks to Yas, Donato and Marco. Dinner at Chaka was amazing..great job to Antonio and Johnny. The property is gorgeous, the place is very clean and the staff is great and very happy and friendly. I have been to this resort 4 times and it is one of my favorites. Five stars from the Bull Family from Michigan
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 21 Aug 2023
From the Grand Velas family to the Bull family in Michigan, I thank you for selecting our fine resort as the setting for your summer vacation. As the director of Grand Velas Riviera Maya, I am proud of the effort my team puts forth each and every day. And I will never tire of reading and responding to the reviews that highlight their glowing work. Your comments provide me with a good insight into the pulse of my hotel operation, including the individual recognitions you mentioned. You can be assured that your review will be displayed on our workplace screens for everyone to read and admire: your kind words sent directly to the individuals who made your visit a great success. Thank you again for your inspiring words. We will continue to place ourselves at your faithful service for all your family's future needs. Take care, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were there for an Indian wedding November into December recently and the hospitality was excellent. The staff told us how much they enjoyed the cultural aspect of it. Zuli was a fantastic concierge who helped us with our needs and some upgrades. Christyan was working in the sangeet and he and I had a great conversation about cultures and he remembered everyone's drink orders the next day when I saw him at Sen Lin restaurant, as well as answering all of our question. It was as if I was speaking to friend. Javier was very knowledgeable about the food at the restaurant as well, he knew how to pair things perfectly. Finally last but not least Enrique at the beach was so kind and courteous and gave us the best service and spoke to us. Overall, highly recommend this establishment. We loved that it's wasn't too large, service was impeccable, and rooms were quite spacious and staff were friendly and cheerful and inquisitive about the wedding experience.…
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Date of stay: November 2023Trip type: Travelled with friends
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 2 days ago
Saul, it was a great pleasure for us to host such a colorful wedding celebration as the one you were recently a part of. Our wise experience in hosting weddings and beautiful events of other cultures is growing exponentially. And I'm highly pleased that you picked up on our worldly knowledge of Indian wedding ceremonies and their beautiful customs. The other essential aspect of the wedding's success was our subtle integration into your group, which allowed us to delve even further into your needs and wishes as valued guests. The fine professionals whom you mentioned by name deserve much of the credit for the success of the wedding, along with your overall sense of happiness and fulfillment. Saul, on behalf of the proud women and men who wear the Grand Velas uniform, I thank you for sharing your wonderful comments and insights into your recent visit. And please send our extended congratulations along to the newlyweds. Thank you! RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's our fourth time to GV and it's always awesome. The grounds are immaculate, the staff is ready, willing, and able to assist you in anyway that they can. I highly recommend GV if you're looking for the best in service. NOTE - their Service Manager of Guest Services, Amy, is incredible.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 2 days ago
It's always a delight to cater to our esteemed guests, whether they're returning for the fourth time or making their first-ever visit to our exquisite resort. One of the remarkable factors of Amy and her team is the genuine service attitude they bring to the hotel daily. From the moment they step in and don their uniform, their primary focus shifts to you and how they can enhance your stay. This inherent trait is precisely what we seek in new candidates who desire to wear the uniform of our distinguished hotel. And it's this same vibrant and upbeat attitude that keeps drawing you back to our majestic gates annually. Indeed, our staff is the key to your joy and our triumph. You can be assured that your motivating comments will be placed for all to see so that the staff, too, can witness firsthand the results of their excellent contributions. As always, we remain at your faithful service for all your future needs and requests. Thank you! RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We wanted to try this location since we had already been to the Cabo location last year and loved it! The Riviera Maya Grand Velas did not disappoint! It's not as new as the Cabo location but the rooms and property are still in fantastic condition. The kids/teen club was great here as well, though the activities are different. I would say that the biggest difference is that this location has fun live performances and a fun summer club with kids bungee jumping and zip lining, whereas the Cabo location does not, but they make up for it with more engaging activities in the kids club that are better suited for older kids. It was nice having the beach at this location (the beaches in Cabo are rocky and not accessible), the sand is white and soft and the water is warm. They have fun beach activities like volleyball, kayaking and jet skiing (though the jet skiing was pricey) and live fire performances. The restaurants are the same as what's offered at the Cabo location but the menus are different and seasonal. There are a couple extra restaurants here, as it's a bigger venue, on the jungle side of the property - which is just a quick shuttle ride away (3 mins). The jungle side has the spa, a couple restaurants, a lounge/bar and a quiet pool which was beautiful but the water was too warm. When we asked if they could lower the temperature they said it was actually that warm because of the natural heat from the sun so they could not make it cooler. We also saw deer and monkeys here, the environment is so natural and beautiful. Still impressed by the Grand Velas resorts and we recommend to everyone we know, definitely the best all inclusives in Mexico!…
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Date of stay: July 2023Trip type: Travelled with family
Value
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Room Tip: Book your dining reservations ahead of time!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 4 days ago
Thank you very much for traveling to Playa del Carmen to see and feel all the luxury amenities that another Grand Velas resort can offer. Your great descriptions of our resort and the comparisons to our sister hotel in Los Cabos are right on point. Situated in a protected habitat, we are a little limited with the land we can use. But we've developed our facilities with the care and admiration of the environment in mind. Our kinship with nature is quite a striking point among our guests, and sharing this land with deer, monkeys, coati, and other docile wildlife is a balance that is highly challenging to achieve elsewhere. And I am thrilled to learn that you were very impressed by Grand Velas and the enriched experiences that it holds in store for its valued guests. As always, we place ourselves at your faithful service for all your future vacation needs and wishes. Happy Holidays! RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The resort and service were impeccable. The food, variety and presentation were of superb quality. Staff were invested every minute to make our trip memorable. Each and every person we encountered were smiling and joyful as they greeted us.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Take advantage of each and every restaurant.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 4 days ago
What more could you ask for when expecting an "Impeccable" vacation experience from Grand Velas? Your wonderful comments certainly sum up all the areas that are important for you when on vacation. The service and cuisine met nicely with your expectations, and overall, your satisfaction with receiving great value for your investment reveals that your visit was a great success. We look forward to reading more of your reviews in the future, but until then, we will continue to place ourselves at your faithful service for all your future vacation needs. Thank you! RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our second time visiting the Grand Velas. This time we brought our son and his girlfriend. We both had rooms in the Grand Class section. I can't say enough about what a wonderful time we had! Service: This has to be the best thing about the Grand Velas! Everyone we came in contact with from the moment we arrived until we checked out delivered top notch service. The servers at the grand class pool, the Bistro at breakfast, our concierge Jorge, housekeeping, even the person who delivered our coffee to our room in the morning. All are friendly, professional, and truly want you to know they care about you and your stay. Restaurants: We had breakfast every morning at Bistro, lunch by the pool, and then dinner at Sen Lin, Lucca, Autor, and Frida. Sen Lin is really amazing Asian food. Lucca was our least favorite, but we have Italian all the time at home so it was tough to really love it. Frida was amazing and our servers Ariel and Rufino really made it special. I highly recommend the Black Bean Cappuccino! The offerings at all of the restaurants are elevated and plentiful. This is NOT your typical all-inclusive. You will pay more to stay here, but it's worth EVERY dollar. We enjoyed cocktails at Sky Bar before dinner and drink offerings are super fun and creative. Again, not your typical all-inclusive with watered down drinks served in plastic cups. This is top shelf all the way! Spa: We had massages by the pool and then went to the spa for the water ceremony. I recommend both! It is really one of the more beautiful resort spas we have been to. Our rooms were beautiful...everything on the property is kept immaculate. The beach is cleaned every morning, the pool areas are spotless and the floors throughout the property are gleaming. We traveled just after Thanksgiving and while the resort was at low occupancy, everything was operating perfectly. We didn't see a drop off in service at all. Overall, the resort is lovely and we will definitely be going back!…
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 4 days ago
From the Grand Velas Family to the Sornstein Family, I thank you for returning to our beautiful resort, this time in the loving company of the young ones. Your magnificent comments and perceptions truly sound like a dream vacation. There is much to see, do, and savor at Grand Velas, and in reading your descriptions, it certainly appears that we surpassed your expectations yet again, particularly with our vaunted culinary tour. Our dynamic chefs take the time to emerge from their respective kitchens and converse about the dining experience with their guests. That is one reason why we've grown successful over the years and entice guests such as yourselves to return in the future. Thank you for sharing your joy and fulfillment on this, your latest journey to our all-inclusive paradise. We look forward to raising your growing expectations a little more with each successive visit. As always, we remain at your faithful service, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just wrapped up our stay at Grand Velas Riviera Maya, our second Grand Velas adventure, and let me tell you - it was everything we hoped for and more! The real stars at Grand Velas are the food and hospitality. We’ve been to a bunch of all-inclusives before, but none of them even come close to the culinary excellence here. Every restaurant at Grand Velas knocks it out of the park, and the 24-hour room service? A total game-changer. Shoutouts to the Staff: A huge thumbs up to Daniel, our ace concierge, and Jose, who made our pool time extra special. It’s people like them who elevate the whole experience - they’re just so helpful and a joy to be around. Daniel was always available to help, and even had a doctor come help my husband who had a severe ear infection. Picture Perfect Memories: For the first time, we decided to go for the picture package, and wow, was it awesome! The photos turned out incredible, capturing our family memories in such a beautiful way. Definitely worth it and something we'd recommend if you want to bring home some professional snaps of your time here. I am sad to admit that I forgot our photographer's name, but I know it starts with an L and she's from Spain. She made the experience so fun and memorable. A Tale of Two Kids Clubs: Let’s talk kids clubs. We’ve seen the one in Grand Velas Puerto Vallarta, which was amazing. The Riviera Maya club is a bit different, split into two: one for the little ones (4-12 years) and another for teens. My boys, 6 and 9, had fun, but the younger kids' section felt a bit small and skewed towards the tots. It felt dated and carried a noticeable scent reminiscent of a nursery, which could perhaps be refreshed to enhance the overall ambiance. The teen club, though? Absolutely fantastic! Can’t wait for my kids to grow into that space. But Don't Sweat It: That being said, don’t let the kids club thing sway you from coming here. It’s just a tiny part of the whole awesome experience. Picking Your Tower: If you’re here for the hustle and bustle, the Ambassador tower is where it’s at. Want something quieter but still close to the action? Grand tower is your go-to. If you’re all about zen vibes and the spa, and don’t mind being a short drive from the beach, then the aptly named Zen tower is perfect. Beach Perfection: Big props for keeping the beach seaweed-free - a real challenge that they’ve aced compared to other spots we’ve visited in Riviera Maya. Overall Impressions: In a nutshell, Grand Velas Riviera Maya is an absolute winner. Whether it’s the fantastic food, stellar service, or just the overall vibe, this place nails it. Highly, highly recommend!. …
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 1 week ago
Thank you very much for traveling cross-continent from L.A. to vacation with us and for sharing your wonderful comments and advice on your Grand Velas Guest Experience. We are highly pleased to have made a great impact on all members of your family. That's important for us because we want everyone to feel included and have something of interest to do. That is why we developed our Teens Club so that adolescents could share in the fun with their own generation and not feel obliged to participate with more mature guests. And as for your observation on our Kids Club, we will get right on that: that feedback is highly appreciated and gratefully welcomed. We look forward to reuniting you again with your star concierge, Daniel, and the talented photographer, Srta. Landa. Daniel's great efforts, along with Landa's better-than-life photos, will keep these memories alive for all eternity. Until next time, we continue to place ourselves at your faithful service for all your family's future needs and requests. Take care, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After our 4th visit to GV, my family still agrees that this is our favorite hotel! Customer service cannot be compared!!! Our concierge Alexa was outstanding!!! She prepared all of our nightly dinner reservations on the first day and was always responsive with additional requests - from reservation adjustments to daily activity announcements to making sure everything we signed up for was covered. I will definitely request her for future visits! Beach and pool service was amazing! Luis, Jesus, Humberto, Jose, and Michael were so attentive every day. Their morning greetings and fun conversations were appreciated throughout the days! Our family can’t wait to return next year for more spectacular hospitality, amazing food, and fun karaoke!
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 1 week ago
It certainly appears that your family has found its go-to place for wonderful vacations. We pride ourselves in creating a consistently superior guest experience each and every time you visit our resort. There is no better sense of comfort than knowing that your hard-earned savings and valuable vacation time are a certainty to be well-spent. And having dynamic staff such as Alexa caring for your day-to-day wishes adds an extra dimension to the fun, sun, and great cuisine that you'll be enjoying well into the future. On behalf of Alexa, your star concierge, I thank you for returning to Grand Velas for your 4th vacation. We look forward to catering to your wants and wishes on your 5th. Until then, we continue to place ourselves at your faithful service, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our second time in less than 4 months. I cannot say enough good things about this hotel! Everything was just perfect! Hands down one of the nicest all inclusive hotels worldwide. The best part is the private concierge they assign to each room. We had Alexa the first time and she was so outstanding that we had to request her again. Of course, this time was No different! She delivered upon each of our requests with so much attention and kindness. She provided an absolutely phenomenal service. A true 5 star
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 1 week ago
Thank you for returning to Grand Velas for more luxury treatment just months after your previous visit. I couldn't be more delighted to learn that the fond memories from a few months ago inspired you to return with the family, once again, on such short notice. The beauty of this second visit is that we always strive to provide return guests with an even better experience than before. And that's where Alexa entered the picture, performing her magic, all to the great delight of each family member. And being considered as "Hands down one of the nicest all-inclusive hotels worldwide," is the best reward we could ever hope for. On behalf of Alexa, your concierge extraordinaire, and all of her dedicated colleagues, I thank you for making Grand Velas the priority in your travel plans. We look forward to raising your expectations even higher on your 3rd trip to our slice of paradise. Take care, RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$944 - $1,329 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand velas all suites & spa resort, riviera maya hotel playa del carmen, grand velas all suites and spa resort, riviera maya, grand velas hotel riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
493
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Claim Your ListingGRAND VELAS RIVIERA MAYA (Playa del Carmen) - All-inclusive Resort Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Grand Velas Riviera Maya
What are some of the property amenities at Grand Velas Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Grand Velas Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Velas Riviera Maya?
Yes, free parking and valet parking are available to guests.
Are there opportunities to exercise at Grand Velas Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Velas Riviera Maya have airport transportation?
Yes, Grand Velas Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Velas Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Velas Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Velas Riviera Maya?
The staff speaks multiple languages, including English and Spanish.
Does Grand Velas Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.
Is Grand Velas Riviera Maya accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.