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Carretera Cancun Tulum Km 62, Playa del Carmen 77710 Mexico
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (4293)
Room & Suite (970)
Videos (1)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 03/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Velas Riviera Maya
Updated 03/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#7 of 324 in Playa del Carmen
2022 Travellers' Choice Best of the Best
GreenLeaders Platinum level
Amidst the tropical beauty of the Mexican Caribbean, Grand Velas RIviera Maya is a AAA Five Diamond Luxury All-Inclusive resort with 539 suites set in three ambiances; haute cuisine at 8 restaurants, 5 bars and Aqua Bar; SE Spa; and fun family activities or romantic moments for couples. Three unique ambiances ZEN GRAND Surrounded by jungle, mangroves and natural cenotes. AMBASSADOR Ideal for families looking to spend a day basking in the sun on white sand beaches. GRAND CLASS Suites are designed to provide an experience of absolute relaxation overlooking the sea. Our Luxury All Inclusive concept: • Personal concierge • 24-hour suite service • Private terrace with sitting area • Indoor jacuzzi • Daily-stocked in-suite minibar • Welcome bottle of mezcal • Nespresso coffee maker • Pillow menu
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Valet parking
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Breakfast in the room
Swimup bar
Poolside bar
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Private beach
Additional bathroom
Interconnected rooms available
Flatscreen TV
On-demand films
Private balcony
Room service
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Languages Spoken
English, Spanish
4997Reviews591Q+A100Room tips
Traveller rating
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Popular mentions
jmskelton1 wrote a review Today
22 contributions13 helpful votes
If the rooms and view were not enough, the service levels beat most anywhere else we have ever stayed. The restaurants, I could not get to them all in a week, but everything we had was super. Go see Alonzo, our waiter in the Azul restaurant with a breakfast buffet fit for a King and Queen. The property is well cared for and maintained daily. The best experience I have ever had for ultimate relaxation, beauty and service. Don't leave out a spa visit, it is ultimate luxury and Lua provides the best hot stone massage. This is not your typical production and service you experience at a resort. I would look forward to a return visit if I am blessed enough to do so. This is a true all inclusive resort with all the luxuries.
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Date of stay: May 2022
Trip type: Travelled
Room Tip: Ambassador Suites to the left of the pool seemed more quiet in an already quiet resort.
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MarkTheMoose wrote a review Dec 2021
Thornhill, Canada84 contributions23 helpful votes
Hotel's Favourite
Wow wow wow. Unmatched pampering for the start. Amy and Edith took such care of us throughout our stay. Our meals were delectable and a spa experience unlike anywhere we’ve ever been! The beach is pristine covered by soft and comfy loungers and bali beds. You never have to wake up early to secure yours. There are plenty!!! Our tasting experiences in the top two restaurants in playa was something out of this world. Flavours we’ve never tasted paired with premium wines which were included. The gym is complete for any avid health buff. Grand Velas has you craving more and more. It’s going to be our yearly goto place!
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Date of stay: December 2021Trip type: Travelled
1 Helpful vote
Response from Rodolfo Gonzalez, Director General at Grand Velas Riviera Maya
Responded 7 Jan 2022
Thank you so much, Mark, for granting Grand Velas Riviera Maya a special spot in your future travel plans. Your enthusiastic review speaks of many aspects of your vacation, and we are highly proud to have exceeded your expectations on each of them. Everything from our pampered service and "pristine" beach, and all the way to our 4 and 5 Diamond dining venues, makes it apparent that you've just found your go-to resort for high-end vacation living. We look forward to creating many more exciting memories in the future, and until then, sir, we will continue to place ourselves at your faithful service. Thank you! RODOLFO GONZALEZ DIRECTOR GENERAL GRAND VELAS RIVIERA MAYA
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Francine A wrote a review Yesterday
1 contribution1 helpful vote
This hotel was incredible and if you get the chance to stay there, request for your concierge to be Alejandra Samayoa. Our experience was amazing because of her. She couldn’t do enough to help us and made everything happen so smoothly. Thank you Ale, hope to see you again!!
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
Morgan M wrote a review Yesterday
1 contribution1 helpful vote
Everything was amazing! Alejandra was our personal concierge and she made everything so seamless from start to finish. Would highly recommend Grand Velas: Riviera Maya. From the food to the views 100%
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
EmilyWins wrote a review 19 May
Framingham, Massachusetts12 contributions7 helpful votes
We visited Grand Velas in May 2022 and had an amazing experience. The food and drink were by far the best we have ever had at an all inclusive resort. The staff was friendly and attentive, we never had to wait long for anything! Shout out to the wonderful pool and beach servers: Mario, Andres, Jose, and Efrin! They made sure we were well fed and had all the cocktails we needed!
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Date of stay: May 2022
Room Tip: We stayed in the Zen building and it was beautiful. The shuttles run constantly so we never had...
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1 Helpful vote
$950 - $1,254 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Grand Velas Riviera Maya
What are some of the property amenities at Grand Velas Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Grand Velas Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Velas Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Grand Velas Riviera Maya?
Conveniently located restaurants include Piaf Restaurant, Saffron at Banyan Tree Mayakoba, and Cocina de Autor.
Are there opportunities to exercise at Grand Velas Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Velas Riviera Maya have airport transportation?
Yes, Grand Velas Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Velas Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Velas Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Velas Riviera Maya?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Grand Velas Riviera Maya?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (8.4 km).
Does Grand Velas Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.