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Grand Velas Riviera Maya

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2,826 Reviews from our TripAdvisor Community

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Showing 2,158: English reviews
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Blowing Rock, North Carolina
Reviewed yesterday NEW

Like others who have reviewed Grand Velas, we found the resort to be an "over the top" all inclusive family resort. Staff are extremely friendly and accomodating. Rooms are great. And the restaurants are outstanding. I have been to many all inclusives, but this one is the best by far. I really cannot think of any negatives about our vacation!...

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Thank cashclay
Greensboro, North Carolina
Reviewed 2 days ago NEW

We just spent a week and returned from found paradise Saturday night!!We were traveling for spring break/my 50th birthday as a family(me,my husband,twin 16 year old boy/girl).My daughter has said almost 4 times a day since we have come home"I miss Grand Velas!Can we please go back?Will the staff remember me?" I cannot go on about it all but have...

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2Thank lstanley2320
Reviewed 3 days ago NEWvia mobile

The rooms are huge with large patios. The restaurants are fantastic. We have had the best room service we've ever had in an all inclusive resorts that we've been to. Our waiter Fidencio has been the best. When we asked for food and drinks not offered on the room service menu he went out of his way to find what...

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3Thank Spence J
Mt Hood Territory, Oregon
Reviewed 3 days ago NEW

I can't say enough about our experience at Grand Velas. The staff went out of their way to make us feel relaxed, happy and well rested. The staff at restaurant Azul was out of this world, all of them are friendly and accommodating. The manager Ruben is probably the happiest and most lovely person you'll meet. When you see him,...

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3Thank JBNN
Midland, Texas
Reviewed 3 days ago NEW

This was a special treat for my grandson and his mom for Spring Break. I was just going along to spend time with them. What a fantastic suprise trip for me! The resort was absolutely perfect. When I made the reservations I was too late to be able to get a suite at the Ambassador and was a bit disappointed...

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1Thank jerembarnes
Jacksonville, Florida
Reviewed 3 days ago NEW

I am sitting at the pool at the Grand Velas Resort. We heard about the wonderful service here. The pool is rather crowded & when I approached Ignacio about simply finding a place to sit, I was definitely not whisked away where he finds me a a chair and lays out a towel (as written in previous reviews). In contrast,...

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Thank 2014vacationer
Reviewed 3 days ago NEW

We just returned from a nice family trip at Grand Velas with our 4 sons (22,21,18,16). The resort is beautiful. We stayed at the Grand Class - adults only section on the first floor in rooms that faced the ocean and opened out onto the lawn. The rooms were super clean and spacious. Twice daily maid service was appreciated, especially...

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1Thank Suzie M
Dallas, Texas
Reviewed 4 days ago NEW

This is one of our favorite hotels. We have visited for a week every February since 2012; also went one summer in June 2014 for a mini family reunion. This is a wonderful hotel that is all inclusive. The service and the food is superb ; with 7 restaurant to choose from. The staff is super friendly and cordial. We...

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1Thank Chris R
Reviewed 4 days ago NEW

The resort exceeded all of our expectations! It was magnificent! The service was impeccable, we felt spoiled. Every restuarnt was 5 star. The design of every restaurant was phenomenal . The spa was out of this world. I cannot imagine who created the architecture. We felt like in another world. Worth every penny

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1Thank Yvonne R
Austin, Texas
Reviewed 5 days ago NEW

We (myself and my wife and 3 kids 9,6,2) started at the Grand Riviera Princess a few resorts over and left after 2 nights because of poor service, terrible food, lack of nice central pool facilities, way too many people and rooms, aging facilities overall (covered up with lipstick), and mistreatment by management and were given no refund for our...

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2Thank btalley2017

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 48,212 - ₹ 1,13,127 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen
Hotel Style:
#1 Green Hotel in Playa del Carmen
#2 Luxury Hotel in Playa del Carmen
#2 Spa Hotel in Playa del Carmen
#2 On the Beach Hotel in Playa del Carmen
#2 Top resorts Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
317 questions
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Questions? Get answers from Grand Velas Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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