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Grand Velas Riviera Maya

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Traveller (2854)
Pool & Beach (800)
Storyboard
Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“sen lin”(225 reviews)
“ambassador section”(220 reviews)
“cocina de autor”(171 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Grand Velas Riviera Maya
Offers & Announcements: 🚸KIDS FREE!🚸
Offers from Grand Velas Riviera Maya
Offers & Announcements: 🚸KIDS FREE!🚸
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Reviews (3,715)
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2,849 results
Traveller rating
2,340
343
91
47
28
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LanguageEnglish
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2,340
343
91
47
28
Show reviews that mention
All reviewssen linambassador sectioncocina de autorzen sectionambassador poolwater journeygrand class poolbutler conciergeazul restaurantzen suitesambassador suiteambassador classkids cluball inclusive resortplunge poolroom serviceriviera maya
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1 - 5 of 2,849 reviews
Reviewed 2 days ago

I took a group of 10 ranging in age from 1 to 40s. GVRM is a very attractive property that is clean and well kept. Most staff is helpful and friendly (special mention to Alejandro in Azul for his exceptional service and demenor). While most...More

Thank WordsTravel
Hotel's Favourite
Reviewed 30 April 2018

Wow, this was our 4th stay at the Grand Velas Riviera Maya, and although each trip seems impossible to top, somehow it keeps getting better. Having stayed at many 5 Diamond resorts in my lifetime, I think the Grand Velas tops them all - including...More

4  Thank JMB12065
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded 2 May 2018

I must say that we are incredibly fortunate to have a refined and astute guest such as yourself honor us with your presence. Your highly enlightening observations are all in plain sight for everyone to see and enjoy, and to have some of the thousands...More

Reviewed 2 days ago

We had a fabulous trip to this beautiful resort. The Zen section was so peaceful and the pools made you feel like you were in paradise. The pool at the ambassador was huge and so beautiful too. The service everywhere was excellent and so was...More

Review collected in partnership with this hotel
Thank D6834ALleslieh
Reviewed 2 days ago via mobile

My family and I stayed at the Grand Velas Riviera Maya at the end of July and cannot stop raving about the exceptional week we had at this resort. At check in, we were introduced to our personal concierge, Carolina, who graciously assisted us with...More

Thank Gatiensmom
Reviewed 3 days ago

Firstly I should start out making it clear that as a family we have stayed in numerous luxury 5* all-inclusive resorts across the Caribbean. The Grand Velas Riviera Maya is the best of the resorts we have stayed in, and it is very hard to...More

Review collected in partnership with this hotel
Thank Darren W
Response from Rodolfo G, Director General at Grand Velas Riviera MayaResponded 2 days ago

Darren, first allow me to thank you for selecting Grand Velas as the setting for your family´s summer vacation. As director, it pleased me immensely to learn that after years of high-end travel experiences, we have now become your top rated luxury resort. We feel...More

View more reviews
About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Beachfront
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Children Activities (Kid / Family Friendly)
Wheelchair Access
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Airport Transportation
Breakfast included
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$ 709 - US$ 1,550 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Playa del Carmen
#2 Green Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#4 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 709 - US$ 1,550 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Playa del Carmen
#2 Green Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#4 Luxury Hotel in Playa del Carmen
#16 Family Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (2854)
Pool & Beach (800)
Room & Suite (797)
Dining (377)
Amenities (121)
Family and Play Areas (22)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
LupefromTexas
13 July 2018|
Answer
Response from Rodolfo G | Property representative |
Warm greetings from Riviera Maya! Grand Velas is located approximately 7 miles from downtown Playa del Carmen, we recommend to arrange round transportation from the lobby to your destination. Taxis are an other option and... More
0
Votes
DJBirdman
6 July 2018|
AnswerShow all 2 answers
Response from Rodolfo G | Property representative |
Hello DJBirdman, Greetings from Riviera Maya! Thank you for your interesting question and for choose Grand Velas as set on your next vacations. AFVClub is one of the affiliated agency that we work with, although the rates... More
0
Votes
Kacylee
26 June 2018|
Answer
Response from Rodolfo G | Property representative |
Dear Kacylee; Thank you for contact us regarding your inquiry. Grand Velas Riviera Maya is divided into three ambiances Zen immerse in the Mayan jungle and Ambassador beachfront, Grand Class beachfront ambiance Only Adult... More