If the rooms and view were not enough, the service levels beat most anywhere else we have ever stayed. The restaurants, I could not get to them all in a week, but everything we had was super. Go see Alonzo, our waiter in the Azul restaurant with a breakfast buffet fit for a King and Queen. The property is well cared for and maintained daily. The best experience I have ever had for ultimate relaxation, beauty and service. Don't leave out a spa visit, it is ultimate luxury and Lua provides the best hot stone massage. This is not your typical production and service you experience at a resort. I would look forward to a return visit if I am blessed enough to do so. This is a true all inclusive resort with all the luxuries.
Wow wow wow. Unmatched pampering for the start. Amy and Edith took such care of us throughout our stay. Our meals were delectable and a spa experience unlike anywhere we’ve ever been! The beach is pristine covered by soft and comfy loungers and bali beds. You never have to wake up early to secure yours. There are plenty!!! Our tasting experiences in the top two restaurants in playa was something out of this world. Flavours we’ve never tasted paired with premium wines which were included. The gym is complete for any avid health buff. Grand Velas has you craving more and more. It’s going to be our yearly goto place!
This hotel was incredible and if you get the chance to stay there, request for your concierge to be Alejandra Samayoa. Our experience was amazing because of her. She couldn’t do enough to help us and made everything happen so smoothly. Thank you Ale, hope to see you again!!
Everything was amazing! Alejandra was our personal concierge and she made everything so seamless from start to finish. Would highly recommend Grand Velas: Riviera Maya. From the food to the views 100%
We visited Grand Velas in May 2022 and had an amazing experience. The food and drink were by far the best we have ever had at an all inclusive resort. The staff was friendly and attentive, we never had to wait long for anything! Shout out to the wonderful pool and beach servers: Mario, Andres, Jose, and Efrin! They made sure we were well fed and had all the cocktails we needed!
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