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Grand Velas Riviera Maya

Travellers' Choice award winner
GreenLeadersPlatinum level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 1,489*
US$ 828*
Great Deal
US$ 855*
US$ 1,252*
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Grand Velas Riviera Maya
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2,989 Reviews from our TripAdvisor Community

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Showing 2,293: English reviews
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Owasso, Oklahoma
Reviewed yesterday NEW

This is a beautiful resort The rooms in the grand are very roomy and beautiful. The food is gourmet. Every dish is e had was just wonderful. Everything was well maintained and the staff was friendly. The only downside we had was that it the poolside and Oceanside service was slow at the grand side. The last day we went...

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Helpful?
Thank jamieg197067
Guadalajara, Jalisco, Mexico
Reviewed 2 days ago NEW

Awesome food, drinks and amenities. But what makes great this resort is its personal service. To me, cocina de autor is the best restaurant in Grand Velas. I really liked the waiters and sommeliers ample wine knowledge. Enjoy!

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Helpful?
1Thank Fernando C
DirectorGVRM1, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much, Fernando, for taking some of your personal time to share with the world your great appreciation on our culinary department. When we were making the decision on what themes our dining venues should reflect, we felt that at least one of them, Cocina de Autor, should be along the lines of being creatively adventurous. Granted, it...

Miami Beach, Florida
Reviewed 2 days ago NEW

The property in in pristine conditions. The food is fabolous, BUT the most important is the people, the personnel. They are GREAT, they anticipate to your needs. They show they really care. The restaurants are excellent: PIAF, LUCCA, FRIDA, SENLIN and AZUL for breakfast and lunch. The chef Jaime becomes your friend.

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Helpful?
Thank esterlino16
DirectorGVRM1, Director General at Grand Velas Riviera Maya, responded to this review

It was our sincere pleasure to have provided you and your lovely family such a paradisiacal vacation experience. We have put a tremendous amount of thought, planning, and investment into our culinary venues, and I am quite convinced that there is no other all-inclusive resort that can boast of having a better quality and variety that my chefs offer. And...

Reviewed 2 days ago NEW

Every part of this resort is amazing! From the moment you arrive the staff are friendly and accommodating. They think of every touch, like the cold scented towels they hand you throughout the property! Our Concerige, Jose was so friendly and walked us to the room, giving us lots of recommendations! Ernesto, Manuel, Saul, Fernando at The Barista restaurant make...

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Helpful?
Thank Brittany B
DirectorGVRM1, Director General at Grand Velas Riviera Maya, responded to this review

Brittany, I cannot thank you enough for the kind words you are sharing on your very recent vacation with us, in particular, the refined details that my staff provided that impressed you highly. In every facet that you mention it is simply basic for a hotel to install and administer those services and amenities such as concierge, refreshing towels, wait...

Reviewed 3 days ago NEW

This was one of the nicest overall vacation experiences we have ever had. I don't think anyone told us no once for any single request. The resort is amazing, food top notch and service was beyond my expectations. I would definitely go back!

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1Thank kelliej159
DirectorGVRM1, Director General at Grand Velas Riviera Maya, responded to this review

Thank you very much for reserving with us at Grand Velas and allowing us to pamper you. One of the key successes that we enjoy is our focus on providing a warm and memorable impression with our service. To attain the highest in guest satisfaction, I have bestowed on my supervisors and staff, in general, a responsible flexibility, or empowerment,...

Reviewed 4 days ago NEW

We're from Denver and found this resort an excellent getaway spot. It's just 3.5 hours flight time, so an 11am flight from Denver will have you at the resort by 3pm local time. The resort has everything you need to have a memorable vacation. We attended as part of a work function that hosted 500 people. Despite the large crowd,...

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1Thank CJMBH4
DirectorGVRM1, Director General at Grand Velas Riviera Maya, responded to this review

I have to agree with your explanation on the ease and accessibility of traveling to Grand Velas. Your excellent descriptions make the travel day sound like we are just a taxi ride away, and with the ever-growing amount of flight options, there is no reason that one cannot be fully accommodated in their suite and enjoying a tropical drink in...

Reviewed 5 days ago NEW

Outstanding facilities and staff. Gorgeous views of the ocean and property pool. Top notch restaurants. The spa is 1st class from top to bottom. There's not enough words to express the warm welcome we received from every staff member.

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Helpful?
Thank roy_robins
DirectorGVRM1, Director General at Grand Velas Riviera Maya, responded to this review

It was our true pleasure, Roy, to have had the opportunity to pamper you with our refined style of luxury during your business meetings. I am glad that you had the chance to spend quality time taking in all the elegant details that we are known for, such as our 4 and 5 Diamond dining venues, pristine facilities and of...

San Ignacio, Belize
Reviewed 5 days ago NEW

We want down to Grand Velas with four of our children and spouses. It is an All Inclusive and everything was wonderful. The food was fantastic, I had to work hard not to gain more that 10 pounds and it took me a couple of weeks to get it back off. The beaches were wonderful and the only complaint I...

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Helpful?
1Thank BiggestMac007
DirectorGVRM1, Director General at Grand Velas Riviera Maya, responded to this review

Thank you so much for deciding to reserve with us and bring the families to enjoy our brand and style of all-inclusive living. One reason that you may perceive Grand Velas as being "truly all-inclusive" is due to the fact that we do not work with up-charges, surcharges, differing levels of packages, etc. The luxury product and service that we...

Reviewed 6 days ago NEWvia mobile

Santiago and Orlando provided us with friendly outstanding service all day long at poolside ! Service with a smile and attention to detail and 2 of the hardest working guys I saw all week. Their efforts and dedication to service is to be commended and they represent your resort very well and get the fact that a years worth of...

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Helpful?
1Thank Ron B
DirectorGVRM1, Director General at Grand Velas Riviera Maya, responded to this review

Ron, on behalf of Santiago y Orlando I thank you very much for taking some of your personal time to highlight their wonderful efforts. It seems that more and more they are being mentioned, which tells me that your kind words, and those of others, have a motivating effect and I can´t wait to see just how much more efficiently...

Rockwood, Canada
Reviewed 1 week ago

From the moment you arrive - this resort oozes luxury. The grounds and pool areas are spectacular and the rooms are fantastic. Check in was smooth, and even though our room wasn't quite ready, we had the use of the whole resort while we waited. The beach was average, but was serviced impeccably and was quite comfortable with what was...

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Helpful?
6Thank Jeff B
DirectorGVRM1, Director General at Grand Velas Riviera Maya, responded to this review

Jeff, thank you for traveling to Grand Velas as part of your group celebration which was complete with concerts and outstanding private functions. I am very pleased that you found the resort "oozes luxury" as that is exactly the feeling that we wish all our valued guests to have when vacationing with us. Another feeling that we want to convey...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Opened in 2008, the luxurious All Inclusive Luxury Resort Grand Velas Riviera Maya is one of the newest resorts to distinguish Riviera Maya as a premier vacation destination. The uniquely Mexican world-class hospitality we provide is "Beyond All Inclusive, Beyond All Compare", and we are proud to be the only family-friendly All Inclusive resort in the Mexican Caribbean to have been rated Five Diamonds by the AAA. ... more   less 

Additional Information about Grand Velas Riviera Maya

Address: Carretera Cancun Tulum Km. 62 | Municipio de Solidaridad, Quintana Roo, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 48,787 - ₹ 93,227 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Velas Riviera Maya 5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Grand Velas All Suites And Spa Resort, Riviera Maya
Grand Velas All Suites & Spa Resort, Riviera Maya Hotel Playa Del Carmen
Grand Velas Hotel Riviera Maya
Grand Velas Riviera Maya Playa Del Carmen
Hotel Style:
#2 Top resorts Hotel in Playa del Carmen
#2 Green Hotel in Playa del Carmen
#3 On the Beach Hotel in Playa del Carmen
#3 Spa Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#17 Romantic Hotel in Playa del Carmen
#23 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Velas Riviera Maya staff and other travellers.
339 questions
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Questions? Get answers from Grand Velas Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms were great. They had a mini bar full of snacks and drinks that they replaced daily. They were good to leave anything we left notes about. Cleaning came in the morning turn down at night to keep the room spotless. They also have a beach bag for your use during your stay. ”
jamieg197067, 26 May 2017 | Read review
“Adult side or Zen side”
brittanybJ7981OZ, 25 May 2017 | Read review
“Zen Experience rooms which are away from the beach. The Grand Class and Ambassador rooms are located at the beach.”
BiggestMac007, 22 May 2017 | Read review
“Pay the extra money for a beach front room or otherwise you'll have to take a shuttle to get there.”
M5583QUjasonb, 19 May 2017 | Read review
“We had 2001 at the end of the hall so no foot traffic...really quiet with great view”
Dbran222, 19 May 2017 | Read review
5 of 5
Hotwire.com
US$ 828* /night
View Deal
Booking.comUS$ 855
Orbitz.comUS$ 1,252
AMOMAUS$ 1,489
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*Disclaimer
Prices are for 1 room, 2 adults
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