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Azul Fives Hotel By Karisma

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5,186 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Fives Hotel By Karisma
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Showing 4,361: English reviews
Tampa, Florida
Reviewed 23 June 2016

I was at the resort for a destination wedding and 13 people involved in the wedding group fell ill and some of whom ended up in the hospital. The rooms were large, nice, but no hot water. It rained most of our trip, and there was nothing to do. Everything closed early and the food is HORRENDOUS. Luckily, I brought...

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Helpful?
5Thank Hip L
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Dear Hip L We want to thank for contacting us and sharing us your comments of your stay at Azul Fives Hotel. As you may know, TripAdvisor does not link your reservations, so we do invite you to contact us in order to review all details of your vacation experience, customercare@karismamexico.com. Let us assure you that the health of our...

Shawnee, Kansas
Reviewed 23 June 2016 via mobile

We booked a 2 bedroom sky suite for our family of 4. Paid $600 extra for the 'upgrade' to the sky suite and were completely aware of the construction happening in the area. The construction wasn't the issue. Let me start by saying they gave us 2 bedrooms of a 3 bedroom sky suite. The room in between our two...

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4Thank Julie S
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Dear Julie S We want to thank you for writing us a review, for us all your comments are very important due to you we can improve our service to offer you the best. As you still at Azul Fives Hotel we would like to be in direct contact with you to provide you the best service we have in...

Toronto, Canada
Reviewed 22 June 2016

Loved the resort. Staff are excellent. Sky suite overlooking the pool was beautiful. Thanks to Salome and Aracely, the bartenders at the swim up Lizards Bar for all of your superior service and friendliness. Great time. Will definitely go back.

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1Thank susandianne2016
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

We do appreciate your comments about our services, all of our staff specially every one you mentioned is so proud and wish to thank you for the time you take to mention them, we will be waiting to hosting you again. Pascal Mongeau General Manager

Tucson, Arizona
Reviewed 22 June 2016

We had a wonderful week at The Azul Fives for our summer family vacation. This is the second time staying at a Karisma resort, the first being at the El Dorado Royal with just my husband and I (adults only). Karisma has a great vision for their resorts and the Azul Fives is no exception. The whole experience was wonderful...

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1Thank SimplyAnakalia
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you for your kind words. Reviews like yours express the hard work that our staff does for exceed the expectative of our guests to provide them a memorable experience. I am glad to know that all our people did an excellent work and your stay was magnificent at our resort. I look forward to welcome you and your family...

Reviewed 22 June 2016 via mobile

Just getting ready to leave Azul Fives. We had an amazing time! There was a hiccup with our checkin but they made it right with a resort credit which allowed longer massages and jet ski rentals. From the grounds to the service it is all just incredible. Our butler was Edgardo was out of this world. It became the joke...

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1Thank larryr647
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Thank you very much for taking the time to write your comments, all your comments help us to identify opportunity areas. We feel so happy because your family enjoyed our service and our staff whose do an excellent work with guests, especially Mario, David, Reynaldo y Edgardo please be sure that they will receive your comments. Hope to see you...

Reviewed 22 June 2016 via mobile

Found the staff rude apart from one or two, pictures show a infinity Pool don't get your hopes up its just a normal Poole never once did they fill it up properly, this was the same for all the other pools too, the food here I thought was terrible, and yes they have a kids menu which consists of five...

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1Thank Ted B
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Dear Ted B THANK YOU! For choosing us as your vacation destination. Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience and we are deeply sorry to know we were not able to accomplish during your stay. We want to apologize if you encountered any inconvenience due to...

Manchester, United Kingdom
Reviewed 22 June 2016 via mobile

Just come back from this fabulous holiday. The staff can not do enough for you. Once your drink is empty they come over and fill up straight away and being a wine lover this was great. I would like to mention justina who made my children feel like princes and looked after us every time we saw her. The food...

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1Thank Wendy K
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

We are so glad to read your valued comments about your recent stay with us, it means that we have exceeded your expectations. Pascal Mongeau General Manager

mannford ok
Reviewed 22 June 2016

Our family recently visited the Azul Fives Hotel for our daughter's wedding. The week was absolutely one of the best we have had when visiting Mexico. Our rooms were spacious, extremely clean and inviting. The in room amenities were great. The hotel staff was always so helpful, especially the sweet gentlemen who were always transporting us around the resort. Food...

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1Thank stormmom
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

On behalf of all the staff of Azul Fives Hotel By Karisma, thank you for have chosen us to spend your holidays! I´m glad that you liked the charm of this beautiful property, so glad to hear that you had an excellent time with us. Pascal Mongeau General Manager

Reviewed 21 June 2016

We stayed at Azul Fives this June for 2 weeks all inclusive and it was the best!! We went as a couple aged 21 and 23. Food: We tried the thai, french, italian and the sea olive restaurant. All of the food was amazing at each one, the thai being my personal favourite, service was amazing at each one. However...

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1Thank Charlotte G
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

Receive my most sincere gratitude for your kind words regarding your recent stay at Azul Fives Hotel. We pride ourselves on our overtly spacious and luxurious suites. Our Gourmet Inclusive vacations try to foster togetherness in a family environment. We hope to see you again in the near future. Pascal Mongeau General Manager

Reviewed 21 June 2016

This resort grounds are gorgeous and with the improvements they are making to the buildings, I suspect things will only get more impressive. We had a 2 bedroom sky suite. It was very spacious. The furniture was comfortable. One draw back was that the 2 bedrooms are set up essentially as separate lock out units with a connected entryway -...

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2Thank Tina B
KarismaHotelsResorts, Director General at Azul Fives Hotel By Karisma, responded to this review

We appreciate you taking the time to post about our resort. Thank you also for your suggestions, we appreciate our guests opinion as we know how important it is for the continuous growth and improvement of our hotel. Please receive an apology for the inconvenient you past during your stay, I will take all your comments into account to provide...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Fives Hotel By Karisma

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Municipio de Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 8,465 - ₹ 61,301 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Fives Hotel By Karisma 4.5*
Number of rooms: 475
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Fives Hotel By Karisma Riviera Maya/Playa Del Carmen
Hotel Style:
#11 Business Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#81 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Azul Fives Hotel By Karisma staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with lounge chairs on the patio, especially if you have a swim up room.”
 of 5 bubbles 668laurak, 16 Jan 2017 | Read review
“Rooms on the river pool are the quietest and buildings 1-9 are closer to the beach.”
 of 5 bubbles Jayne1721, 15 Jan 2017 | Read review
“We were in Villa 6, which was the closest to the beach, a 3 minute walk!”
 of 5 bubbles U5157UJelizabethf, 14 Jan 2017 | Read review
“Great room, very clean and spacious.”
 of 5 bubbles Y6508AZcharles, 13 Jan 2017 | Read review
“ground floor the best”
 of 5 bubbles lisagU7157HT, 12 Jan 2017 | Read review
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