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Azul Beach Resort The Fives Playa Del Carmen

7,045 reviews
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Traveller (6742)
Pool & Beach (1386)
Room & Suite (1035)
Overview
  • Excellent66%
  • Very good20%
  • Average8%
  • Poor3%
  • Terrible3%
Travellers talk about
“gin bar”(364 reviews)
“la brasserie”(282 reviews)
“infinity pool”(432 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.5 Star Hotel
All hotel details
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Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (7,045)Write a Review
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There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
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711 - 715 of 5,943 reviews
Reviewed 26 July 2017

My daughter (23) and I (51) stayed here from July 18 - July 25th. We had an amazing time and loved the resort. Service was awesome, every staff member was friendly and helpful - literally we did not have a single encounter that wasn't pleasant!!!!...More

1  Thank CarolNiagara_Ontario
Response from KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del CarmenResponded 27 July 2017

Thank you for taking the time to write about your recent experience at Azul Beach Resort The Fives Playa Del Carmen. I´m very happy to read that you had an amazing stay. Thank you very much for taking the time to write your comments, all...More

Reviewed 26 July 2017 via mobile

We had breakfast at the Brasserie and Justin's our server was amazing-friendly.great service.This hotel is one of the best hotels in the Caribbean. We have been in about 40 hotels.Came back here 2 timeMore

1  Thank tadek_jasina
Response from KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del CarmenResponded 27 July 2017

We celebrate the fact that you did enjoy the Mexican warm hospitality provided by Justin´s she is very grateful for your mention. Once again thank you for your review and we hope to welcome you back, in a place you know, you have good friends,...More

Reviewed 26 July 2017

This hotel's ultimate goal is customer experience. All levels of staff are here to truly serve you and make sure you have the most enjoyable time at the resort. I cannot say enough good things about Bernando who served us in the mornings at Flavors...More

1  Thank Anthony D
Response from KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del CarmenResponded 27 July 2017

Thank you for sharing such a detailed account of your stay. Your words are genuinely appreciated and will help us make improvements that allow us to continue providing unforgettable experiences. Renaud Pfeifer General Manager

Reviewed 25 July 2017

We stayed at this resort July 8-15 2017 and had a great time. My family consisted of my wife and 12 and 10 year old daughters and my brothers family of his wife and a 6 year old and 2 year old. We stayed in...More

2  Thank Ozzy V
Response from KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del CarmenResponded 27 July 2017

Thank you for writing your family stays review. I am glad to hear that we make of your vacations a fabulous time. We look forward to seeing you soon again and please continue to recommend our Paradise to other travelers. Renaud Pfeifer General Manager

Reviewed 25 July 2017

The Azul Trip was remarkable A+ because of our Butler Franco. He made our trip so easy for us. He provided everything we need. I had 8 children to deal with. Mos of time My wife and travel to Casita or all adult resort. Bringing...More

Review collected in partnership with this hotel
1  Thank David Y
Response from KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del CarmenResponded 27 July 2017

It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. I will let Franco know that his service made you stay all the more special. Renaud Pfeifer General Manager

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About
Awards & Recognition
Travellers' Choice
2017 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Beachfront
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Minibar
Things to do
Tennis Court
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$ 212 - US$ 1,271 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Green Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#31 Top resorts Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#41 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 212 - US$ 1,271 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Green Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#31 Top resorts Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#41 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (6742)
Pool & Beach (1386)
Room & Suite (1035)
Dining (913)
Hotel & Grounds (3519)
Family and Play Areas (84)
Bathroom (81)
Business Centre & Event Rooms (36)
Questions & Answers
Ask a question
Kathryn C
18 January 2018|
Answer
Response from JelenaKarisma | Property representative |
Hi Kathryn, no worries, weather apps are usually wrong when it comes to Riviera Maya. It's around 24 degrees with some short rain periods. Please note that rain showers are always possible but they don't last long and the... More
1
Vote
mracchi
16 January 2018|
Answer
Response from JelenaKarisma | Property representative |
Hi Miriana, please be so kind as to email our concierge department: concierge@azulfiveshotel . com or the Chief Concierge: aperez@azulfiveshotel . com Kind regards!
0
Votes
Room Tips
"Villas 16-19 are close to a lot of the restaurants/front lobby but farthest from the main pool/beach."
Read review
"Lovely Beach"
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"Main Floor has pool walkout. Top floor comes with rooftop jacuzzi and lounging area"
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"try villa rooms"
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