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Azul Beach Resort The Fives Playa Del Carmen

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Azul Beach Resort The Fives Playa Del Carmen
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5,547 Reviews from our TripAdvisor Community

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There are newer reviews for Azul Beach Resort The Fives Playa Del Carmen
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Showing 4,650: English reviews
Reviewed 26 October 2016

I like the hotel facilities and stuff, but customer service, room and room service needs to improve. We were couple traveling with a toddler and they gave us two beds which in Mexico is considere queen, but it look like s full size. My husband 6/3 tall and we had too sleep in different bed. Call to complain and all...

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Helpful?
Thank Patricia D
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Patricia D, We appreciate you taking the time to write a review and providing your feedback following your recent stay. While we were glad that you enjoyed our facilities, we are sorry for your disappointments in our room accomodation due to the bed inconvenience. We take pride in offering the highest level of service and we always want our...

Plymouth, United Kingdom
Reviewed 26 October 2016 via mobile

Well on the surface this hotel seems very good. But when you scratch the surface a bit more you will see it's not that great. We had to move into 3 different rooms as the first two we so old and worn the balconies in both rooms came away in my hands! Not what you expect from a hotel of...

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Helpful?
4Thank nick y
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear nick y, On behalf of the entire management from Azul Fives by Karisma, we want to thnak you for the time taken to share your valuable feedback with our future guest. Please know that your review it is of utmust importance when we evaluate our hotel and services. Please accepts our apologies for the areas that we fell short...

Whitstable, United Kingdom
Reviewed 26 October 2016 via mobile

We are staying in a 2 bedroom suite ( 1101) which is beyond huge and like 2 separate apartments. The hotel facilities are excellent and the food great (although not a huge choice for my fussy kids). All food allergies are catered for. The hotel has been built within what can only be described as a natural jungle. The highlight...

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Helpful?
Thank jhanson2016
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It was a true pleasure to be your hosts of this holiday and we all hope that you will not leave it too long before you choose to visit us again. Renaud Pfeifer General Manager

Boston, Massachusetts
Reviewed 26 October 2016

Our summer vacation requirements are pretty simple – beach, good food, clean rooms and “space” for the family. Azul Fives easily accommodated for those, but what really impressed me were the people. Seriously, I’ve been many places, and I’ve never been to a resort where it felt as though the staff was genuinely happy to meet you and get to...

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Helpful?
Thank richgran
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your review on your recent experience at the Azul Fives by Karisma Hotel, we are happy to hear that you had such a pleasant holiday! Renaud Pfeifer General Manager

Playa del Carmen, Mexico
Reviewed 26 October 2016

Had a great time with friends and family at this resort. Many of the staff went above and beyond to make our experience that much better. Gabby, our pool butler was so kind and helpful. Pascale was an exceptional butler who was there to help with all our wants and needs. Oct 2016.

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Helpful?
Thank mathews716
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for your review on your recent experience at the Azul Fives by Karisma Hotel, we are happy to hear that you had such a pleasant holiday! Renaud Pfeifer General Manager

Toronto, Canada
Reviewed 26 October 2016

We just got back from a fabulous vacation at the Azul Fives in Cancun (Playa del Carmen). This was our first time in Mexico and first time with the Karisma hotel chain. This resort is smaller than the others we've been to but very beautiful. The villa's are all condo style which is great for families. We had a 2...

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Helpful?
3Thank Eva A
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Your feedback is the best reward for the entire team here. We thank you for choosing year after year our Resort for your vacation. We look forward to seeing you soon again and please continue to recommend our Paradise to other travelers. Renaud Pfeifer General Manager

Brisbane, Australia
Reviewed 26 October 2016

Came here for my cousin''s wedding. The food is amazing with so many choices. The rooms are lovely and the staff are mostly very friendly; Emilio, keyla, David and Heri especially made our trip exceptionally memorable. Loved it loads

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Thank Natalie G
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

It honors us to receive such a compliment and encourages us to continue exceeding our clients’ expectations. I will let know Emilio, keyla, David and Heri that their service made your stay all the more special. Renaud Pfeifer General Manager

Pittsburgh
Reviewed 26 October 2016

Gaby was amazing as our pool butler. She was there everyday to cater to us. From making our bed to getting us drinks or just being friendly to us. She is the best! She always had a smile for us and excellent service.

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Helpful?
Thank Barbie013
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your lovely review. I am glad to read you were able to relax at Azul Fives Hotel By Karisma. Also, thank you for the especial thanks to this beautiful team. Renaud Pfeifer General Manager

Toronto, Ontario, Canada
Reviewed 25 October 2016

My Fiancé and I went to Azul Fives for a friend's wedding, and we were very impressed. We aren't really the resort type, but this wonderful place had us wanting more time!! I have to say that the best thing about this resort is the wonderful staff. They are extremely attentive, provide really friendly and helpful service, and they are...

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Helpful?
Thank Julia M
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future. Renaud Pfeifer General Manager

Reviewed 25 October 2016 via mobile

My husband and I went back to the Azul Fives at the end of September 2016. We had been to this resort before in October 2015 and had such a wonderful experience that we decided to come back. This resort doesn't disappoint. Azul has a fantastic beach with bali beds and beach servers. Antonio always found a bed for us....

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Helpful?
Thank Bridget T
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

The wellbeing of our guests is primordial to us and I was please to read that our team good care of you and your family. Renaud Pfeifer General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 10,006 - ₹ 54,934 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Azul Beach Resort The Fives Playa Del Carmen 4*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya
Hotel Style:
#28 Top resorts Hotel in Playa del Carmen
#36 Luxury Hotel in Playa del Carmen
#39 On the Beach Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort The Fives Playa Del Carmen staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Highest number buildings (15-18 are far back and there is currently construction there)”
 of 5 bubbles JenniferA72, 21 Mar 2017 | Read review
“Views are better on the upper floors.”
 of 5 bubbles AlanRichard23, 21 Mar 2017 | Read review
“Choose Sky Suites for a Rooftop Deck”
 of 5 bubbles TravelAgentAmyZ, 20 Mar 2017 | Read review
“The essence suites were quiet and comfortable, don't let a ~7 min walk to the beach scare you off.”
 of 5 bubbles I6348YQkevink, 20 Mar 2017 | Read review
“Loved the rooms can't do better!”
 of 5 bubbles frankmU1453DY, 18 Mar 2017 | Read review
5 of 5