We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Fives Azul Beach Resort Playa Del Carmen

Traveller (8696)
Pool & Beach (1545)
Room & Suite (1264)
Certificate of Excellence
Certificate of Excellence
GreenLeaders Silver level
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations.
Read more
Property amenities
Breakfast included
Room Service
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Tennis Court
Show more
Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Show more
Good to know
Family Resort
100Room tips
Traveller rating
  • 6,699
  • 1,797
  • 699
  • 334
  • 346
Time of year
Traveller type
  • More languages
  • Filter
  • English
Popular mentions
Great service from arrival to departure! Outstanding concierges, especially Hansen. He handled our every request with ease and seemed to be all over this beautiful resort. Our rooms were very modern, clean, and well kept. Everywhere you go the staff smiles and gives you an
Read more
Tonight I ate at Koh Thai, this was my first time trying the restaurant. It’s a beautiful Thai restaurant with execellent food and amazing service. We had the equivalent to chicken fried rice and it was both light and filling. Not over seasoned, just perfect. We had the most
Read more
Martin Mendez gave us EXCEPTIONAL service. He was pleasant, polite, & very professional. His personality added to his service as well. Highly recommend him when visiting Koh Tai! His partner Jesus was excellent as well.
Read more
My family recently traveled to Fives Azul beach resort for a week,. My husband and three kids, aged 15, 12 and 10. Had a very nice time. The food was amazing, although we sometimes found that our kids found it a bit to fancy. The restaurants were beautiful and we loved that we
Read more
Overall it's a good resort but missing a few key factors. The good: Food is pretty good, good drink selection. The bad: 1. The pools are cold, they're not heated. 2. Expect to walk a lot as the carts that are supposed to pick you up every 5 minutes rarely pass by,
Read more
Response from KarismaHotels, Manager at The Fives Azul Beach Resort Playa Del Carmen
Responded yesterday
Dear Joey P Thank you for your recent review , sharing your experiences of you most recent visit to The Fives Azul Beach Resort Playa del Carmen by Karisma Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vaction experience there in the Caribbean. Thank you once again , your feedback is truly invaluable to us. Kind Regards, Your Hotel Management
Read more
Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
View from our balcony - North
one part of our roof-top patio
View of kitchen.
We are going next week and booked a 1 bedroom suite. It has a separate bedroom with a king bed and a double pullout couch. I understand you can ask for an extra cot to be delivered to the room.
0 votes
I understand wifi is free and available throughout and it's pretty decent. On the map of the resort it shows the wifi towers. Smart shorts are fine, they are a bit lax on the dress code
1 vote
Hi can you tell me which types of beer are served here please?
"older section has larger suites but the Essence section is much fresher"
"Room staff was great!"
"Many low rise buildings on a larger site, considerable walking required to the beach, could be difficult for those with mobility problems."
"Sweets are fantastic yet again the more money you spend the night of the room all rooms at fives are excellent"
"Building 16 - 20 are a little farther from the beach, but are the newest, and are near the nature walk area."
US$ 165 - US$ 912 (Based on Average Rates for a Standard Room)
azul fives by karisma hotel playa del carmen
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing