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Azul Beach Resort The Fives Playa Del Carmen

Travellers' Choice award winner
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Azul Beach Resort The Fives Playa Del Carmen
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5,882 Reviews from our TripAdvisor Community

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Showing 4,945: English reviews
Start your review of Azul Beach Resort The Fives Playa Del Carmen
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Reviewed yesterday NEW

There was very very little that our party of 17 could complain about. The food at this resort was incredible, great quality and perfect portion sizes!! The service was friendly and helpful, especially the entertainment team (Cristobal and Roman). The only drawback was that we didn't have enough time to try all the restaurants and food! As for the only...

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Helpful?
Thank Martine M
NJ
Reviewed yesterday NEW

We got to the Hotel and the people at the reception area could not speak English. It took them a very long time to find a room and we where told to come back after 3pm. Went back at 3:30 pm and started the check in process again. Was given a room where the AC was not working. Could not...

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Helpful?
Thank daisy262
Essex
Reviewed yesterday NEW

Excellent hotel, luxury apartment, v friendly staff, clean throughout complex and grounds simply stunning, environmentally friendly, many restaurants to try, particularly recommend Koh Thai & Mestizo although even the poolside restaurants served up an excellent lighter lunch. A few minor gripes like the seaweed and, at times, larger domineering groups of guests but overall a fantastic break for our Silver...

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Helpful?
1Thank HewieEssex
Maidstone, United Kingdom
Reviewed yesterday NEWvia mobile

Stayed at The Fives on recommendation from the Thomson Holiday shop. Sold to us as a 5 Star hotel, was very good although would say it's a 4 star plus. Facilities great, experience great although wouldn't say room was befitting of 5 Star. Was decent without blowing us away. Bed wasn't most comfortable but didn't detract from our holiday at...

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Helpful?
1Thank Mark H
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future General Manager

Reviewed 2 days ago NEW

No doubt was one of the best weeks of life. The resort was truly beautiful along with everything Azul Fives had to offer in terms of food, daily activities, etc. Another area that made this trip so memorable was the staff. There were a few workers who really stood out to me & my family during our stay, they are...

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Helpful?
1Thank Morgan C
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Many thanks for your review and we are delighted to know that you enjoyed your vacation at the Azul Fives by Karisma, your kind words about the facilities and the staff serve as an encouragement to all to continue to strive in excellence. Once again thank you for your review and we hope to welcome you back, in a place...

Reviewed 3 days ago NEWvia mobile

We've recently stayed at this amazing place for 7 days! Here some pros and cons: Beach: Beautiful turquoise water nice pier to have some beers and see the endless ocean meeting with the sky! Drinks and food! Nice gourmet inclusive! The best! Kudos to E-concierge Mss Karen followed up our requests before we get there! We can just say HATS...

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Helpful?
2Thank Ukcoupl
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your review of your recent stay at Azul Fives Hotel. I´m glad to hear that our staff exceeds your expectative. We look forward to your next visit. General Manager

Reviewed 3 days ago NEWvia mobile

Staff is amazing Rodolfo at Orielo restaurant is so nice, as are all the staff. Clean facilities. A variety of activities. I only wish we could stay longer to enjoy all the amenities offered here. I also reco.mend the tequila tasting and the lunchtime aqua aerobics in the infinity pool. Will try to return.

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Helpful?
Thank Gazebiki
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Thank you so much for your review of your recent stay at Azul Fives Hotel. I´m glad to hear that our staff exceeds your expectative. We look forward to your next visit. General Manager

A TripAdvisor Member
1 review
6 helpful votes
Reviewed 3 days ago NEWvia mobile

Our first encounter with the Karisma Brand of hotels was with Azul Beach (not azul fives). We got married there 5 years ago (2012) with almost 30 people in tow.... and we LOVED it. Great customer service, fantastic food, nice rooms and an okay beach. Amazing fresh fruit smoothie stand, fantastic 24/7 room service, great restaurants, employees lending an extra...

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Helpful?
6Thank A TripAdvisor Member
KarismaHotelsResorts, General Manager at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

Dear Guest, Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We take pride in offering the highest level of service and we always want our guests to feel welcome. Our service is designed to be timely, efficient and informative; we are...

London, Canada
Reviewed 4 days ago NEW

This is the second time we stay with The Fives. The service and food quality is unbeatable!!! The staff is extremely fridendly. We enjoy the beach and infinity pool so much. The pool butlers Gaby, Luis and Enrique take care us really well! Thank you for another wonderful time. We are so happy that we choose to became prestige member!

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Helpful?
4Thank cdadiao311
KarismaHotelsResorts, Director General at Azul Beach Resort The Fives Playa Del Carmen, responded to this review

We are delighted to read and share with our staff your incredible experience with us. It serves as a reminder that the small details can make a huge difference. We hope to continue to strive in excellent service and comments like these serve as motivation. Looking forward for your next visit. General Manager

Toronto, Canada
Reviewed 5 days ago NEWvia mobile

Nice looking resort with good food, however, VERY poorly managed. We have experienced several issues throughout our stay and management seemed incompetent; Insignificant attempts were made to correct the issues at hand. They did a lot of talking but not some much doing. Also, they seem to treat Spanish speaking people a lot better on this resort. Ex English speaking...

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Helpful?
Thank sj1235

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located just 10 minutes from charming Playa del Carmen, Azul Fives Hotel is noted for enormous suites designed for families and friends with up to three bedrooms with rooftop decks. Activities and special experiences foster togetherness for families, couples and groups of friends. The 360-suite hotel offers the renowned Gourmet Inclusive® concept, as well as flexible meal plan options to suit all agendas. Private barbecues highlight family activities, and the Kid’s Club sponsored by Fisher-Price® caters to children. Rooftop Weddings inspire soon-to-be-married couples. The 24-hour room service and full-service concierge ensure memorable vacations. ... more   less 

Additional Information about Azul Beach Resort The Fives Playa Del Carmen

Address: Predio El Limonar Fraccion 2 | Xcalacoco, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 3,620 - ₹ 84,809 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort The Fives Playa Del Carmen 4.5*
Number of rooms: 524
Reservation Options:
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Also Known As:
Azul Fives By Karisma Hotel Playa Del Carmen
Azul Beach Resort The Fives Playa Del Carmen Riviera Maya
Hotel Style:
#27 Green Hotel in Playa del Carmen
#29 Top resorts Hotel in Playa del Carmen
#37 Luxury Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#41 On the Beach Hotel in Playa del Carmen
#43 Family Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bottom floors with pool availability are best”
daisy262, 22 May 2017 | Read review
“Each to their own, hotel has a variety of rooms to cater for all needs.”
HewieEssex, 22 May 2017 | Read review
“Get a pool view”
StanleyW, 16 May 2017 | Read review
“We had one of the swim up rooms which was lovely, but I imagine one of the Sky suites would be nice too.”
Tink492015, 16 May 2017 | Read review
“For the basic room building 15 and up do have king beds but very tiny rooms.”
alexadrk, 16 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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