We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hacienda Tres Rios

Travellers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hacienda Tres Rios
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

4,982 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hacienda Tres Rios
See the most recent reviews
Showing 3,367: English reviews
Hoffman Estates, Illinois
Reviewed 20 April 2014

We spent a week at this resort and we were very impressed with the level of service and the way we were treated with friendliness and attention to detail. One person that really stands out was Mirsa Velazquez, our hostess at the buffet. She always greeted us with a smile, took the time to learn our names, helped us with...

 Report
Helpful?
Thank Leslie P
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: We appreciate the time you took to share your experience on Hacienda Tres Rios and appreciate the nice comments specially on Mirsa whom we are very proud of and thank you on her behalf. Come back soon, it will be our pleasure to be your host again.

Eagle, Colorado
Reviewed 18 April 2014

We recently returned from our second trip to this property. My father-in-law is an owner (timeshare) here and invited us for a second year. We enjoyed it so much the first time we went back for more. The property is well kept, there are many restaurants to choose from, the many pools are great, and the ocean is steps away,...

 Report
Helpful?
2Thank K A
Novi, Michigan
Reviewed 17 April 2014

Upon arival, it was clear that this resort was much nicer than the average All Inclusive in Cancun/Playa Del Carmen. The check in was seemless and the rooms were very clean and upscale. The only downside was there was no real beach area to swim in becaus they kept it as natural as possible. The family did not miss it...

 Report
Helpful?
1Thank Norm0164
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank your for sharing your experience on Tripadvisor. We are glad to read you had a good time at Hacienda Tres Rios and were able to enjoy our Tres Rios Nature Park as well with its 326 acres of pristine tropical rainforests intersected by three winding freshwater rivers, decorated by ten fascinating cenotes (cave-like sinkholes with natural wells),...

Sammamish, Washington
Reviewed 17 April 2014

We had an amazing time at Tres Rios. Loved the beaches on the bed, the cenote river snorkel trip, kayaking through the mangroves, the sensory adventure, and scuba diving around the reef off the resort! We really enjoyed the nightly Martini bar! The only drawback was the lack of privacy in the room for a family with teens. I would...

 Report
Helpful?
1Thank Lisa V
Seaside Park, New Jersey
Reviewed 16 April 2014

I truly loved your Resort and everything on the property was absolutely beautiful, and the staff you have working are the best of the best. The restaurants and the food were excellent and the presentation and service were just as good. Your nightly events and entertainment were perfect for a friendly family get away. Your conciege Melissa was a helpful...

 Report
Helpful?
1Thank Robert Z
Dallas, Texas
Reviewed 15 April 2014

This is our fifth year visiting Tres Rios and as usual we had a wonderful vacation. The staff are so friendly and go out of their way to make sure we have an enjoyable and relaxing time; especially Samuel, Oscar, Gregorio, and Andrina! Even when problems occur they quickly address the issue and ensure we are satisfied. When we visit...

 Report
Helpful?
Thank robinhffmn
New York City, New York
Reviewed 15 April 2014

It was such a delight! I attended a wedding and the staff was just fantastic! Had a great time, the hotel is beautiful, the beach is amazing and as of the wedding I was part of: Christy, Dany and Guillermo just made the difference! Thank you so much!!

 Report
Helpful?
Thank Kathy W
Reviewed 15 April 2014

We recently stayed at Tres Rios and were very disappointed. From the time we checked in and found out they only had one of our two rooms. Matoya at the front desk did not seem the least bit phased by this. Said that he could send our three children (age 10, 14 & 17) on a 45 min shuttle to...

 Report
Helpful?
Thank fam5willtravel
Reviewed 15 April 2014

Jaime the waiter and Oswaldo the bell boy provided exceptional and professional service with a smile. Their consistent friendly help throughout my holiday made all the difference to me feeling welcome.

 Report
Helpful?
Thank Maddie M
Mesa, Arizona
Reviewed 15 April 2014

we went to hacienda tres rios for our wedding anniversary , it was a good experience swimming i n the cenotes , the staff was excellent especially at the hacienda grill and the il forno pizza thanks to fermin, Janet-hostess and Jesus- captain , ,we would like to thank them for the great service they gave us.things we did not...

 Report
Helpful?
Thank raquel g

3,785 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3344)
Viewed
Pool/Beach Area (748)
Viewed
Hotel & Grounds (487)
Viewed
Dining (256)
Viewed
View from Room (119)
Viewed
Room/Suite (265)
Viewed
Family/Play Areas (67)
Viewed
Bathroom (20)
Viewed
Business Centre/Function Rooms (5)
Viewed
0:16
Videos (1)
Viewed
Other (1376)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (408)
Viewed
Adults' Pool (18)
Viewed
Amenities (6)
Viewed
One Bedroom Suite (85)
Viewed
Dining (18)
Viewed
Studio (47)
Viewed
The Hotel (110)
Viewed
Two Bedroom Suite (124)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Hotel & Grounds (5)
Viewed
Pool/Beach Area (3)
Viewed
Room/Suite (3)
Viewed
View from Room (1)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Other (19)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
6.4 km away
The Royal Haciendas All Suites Resort & Spa
The Royal Haciendas All Suites R...
#44 of 212 in Playa del Carmen
3,269 reviews
2.9 km away
Fairmont Mayakoba
Fairmont Mayakoba
#9 of 212 in Playa del Carmen
3,467 reviews
5.4 km away
Le Reve Hotel & Spa
Le Reve Hotel & Spa
#98 of 212 in Playa del Carmen
787 reviews
Show Prices
Show Prices
Show Prices
9.7 km away
Mahekal Beach Resort
Mahekal Beach Resort
#27 of 212 in Playa del Carmen
2,448 reviews
3.2 km away
Banyan Tree Mayakoba
Banyan Tree Mayakoba
#3 of 212 in Playa del Carmen
1,889 reviews
5.2 km away
Azul Beach Resort The Fives Playa Del Carmen
Azul Beach Resort The Fives Play...
#52 of 212 in Playa del Carmen
5,547 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 13,603 - ₹ 39,697 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com, Expedia, Despegar.com and Jetsetter so you can book your Hacienda Tres Rios reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
215 questions
Ask a question

See all questions (215)

Questions? Get answers from Hacienda Tres Rios staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner top sites have access to private roof top jacuzzi.”
 of 5 bubbles ferriswheelboy, 18 Mar 2017 | Read review
“would choose the ocean or the wooded side, other one has more condos and not so pretty”
 of 5 bubbles kde2016, 18 Mar 2017 | Read review
“Don't go there”
 of 5 bubbles redmellen, 15 Mar 2017 | Read review
“Third or fourth floor to get a good view .facing the pools . Facing the poo”
 of 5 bubbles 714ferns, 14 Mar 2017 | Read review
“Try to get one that looks over the ocean and the pools”
 of 5 bubbles rogood, 12 Mar 2017 | Read review
5 of 5