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Hacienda Tres Rios

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Hacienda Tres Rios
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4,921 Reviews from our TripAdvisor Community

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There are newer reviews for Hacienda Tres Rios
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Showing 3,324: English reviews
Fleetwood, North Carolina
Reviewed 24 June 2014

Resort is beautiful!! Spacious!! Extremely clean!! Service was outstanding as was the food!!! Extra special kudos for Gregorio. He's an amazing waiter. And also for Sandy for an amazing massage. We enjoyed dining at outdoor grill not only for the delicious food - EVERYTHING - was great, but also enjoyed listening to the sax sounds and music of 'El grupo...

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Helpful?
1Thank lindaOli2014
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments specially on our staff whom we are proud of. We are glad to learn you loved your stay and can not wait to come back. We hope you come back soon. Remember your private Mexican retreat awaits you!

Burlington, Massachusetts
Reviewed 24 June 2014

We were there in February 2014. The resort is beautiful. The service was excellent. We came in through RCI and were not owners there, so I think the experience wasn't quite as awesome as it is for owners. In any case, we really enjoyed ourselves - up until the last day. On that day, three masked men came out of...

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Helpful?
6Thank AKenn2014
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments, we appreciate the opportunity to discuss this very important subject with the trip advisor community. During your stay this past February the events you mentioned did in fact occur as you describe them. This is the first reported incident to occur in and/or around the property, nevertheless our security staff along with local...

Rancho Cucamonga, California
Reviewed 24 June 2014

We bought a time share and this was a free gift to get us started on our vacations. It was not wirth it. I would rather not have gotten anything. The staff was the worst i have ever seen. The concierge ladies all had bad attitudes. They were disrespectful and rude. They actually stopped trying to help us to have...

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Helpful?
3Thank alma a
Reviewed 24 June 2014

We loved staying at Tres Rios. The resort was so low key and relaxing. The butler service (we had Julio and Miguel) was incredible. They took care of anything and everything we needed, including advice on things to do in the area. Playa del Carmen is a 20 min taxi ride away and has great shopping and beaches, and the...

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Helpful?
1Thank Paige C
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments and considering Hacienda Tres Rios a great relaxing resort with lot of things to do in the area. Next time you visit us remember to treat yourself to a spa vacation and benefit from modern spa technology and Mayan wisdom at Ya´ax Ché Spa. Relax, refresh, rejuvenate.

Murfreesboro, Tennessee, United States
Reviewed 23 June 2014

My wife and vacationed this year with our best friends. We stayed in Herencia where Julio and Miguel took very good care of all our daily needs and wants. We had steak and lobster dinner served to us on the roof our second night by Juan and Angel. And with the buffet, the pool grill, a wood fired pizza kiln,...

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Helpful?
1Thank Gary M
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments. It was our pleasure to have you and your friends with us. We are glad to learn you had a wonderful time and were able to experience our gourmet offer where skilled food specialists and professional chefs coordinate all aspects of our food development, turning each meal into a delicious, healthy and...

Port of Spain, Trinidad
Reviewed 23 June 2014

The title of my review tells you everything about this place, I have never been anywhere, and I have travelled, that the service is so genuine. The smiles and 'Buenos Dias' that greet you from everyone is almost unreal. The staff are professional, very attentive, incredibly polite (but not nauseatingly so) and take great pride in everything they do, they...

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Helpful?
1Thank BallahG
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for taking the time to share your experience. Your nice words inspire us to continue providing "a great service, a great smile". We have shared your feed back with our Corporate Food & Beverage Director so he can give follow up to your concern. Next time you visit us remember to take part of our SenseAdventure...

Houston, Texas
Reviewed 23 June 2014

We just returned from our vacation at Hacienda Tres Rios and truly enjoyed it. Service staff were always courteous, friendly, and smiling. Our dining experiences at the restaurants were very pleasant, and the food was always fresh, always delicious. We were met with staff willing to go the length to meet our needs. The Alebrije restaurant on the 2nd floor...

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Helpful?
Thank lgonza13
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments. We are glad to learn you had a relaxing and beautiful vacation and were able to experience our Mexican Hospitality. Next time you visit us remember to take our Segway Tour and see the nature park, nursery and beach on this two-wheeled self-balancing battery-powered electric vehicle.

Port of Spain, Trinidad
Reviewed 21 June 2014 via mobile

My wife and I visited this resort on the suggestions of a few people. The staff was well trained, extremely hard working and very friendly. The front desk staff was very helpful and attentive, including Marleni. Our concierge Shakira was very helpful in getting our trip started. Mexican food is just hiw I like - hot, spicy and tasty. A...

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Helpful?
Thank Dlopeztt
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank your for taking the time to share your experience at Hacienda Tres Rios. We are glad to learn you had a great vacation and will be happy to be your host again. Come back soon, remember your private Mexican retreat awaits you!

Chicago, Illinois
Reviewed 20 June 2014

Beach was horrible !!! I'm very surprised with all the good comments and Im wondering if its because every area of the resort hands you trip advisor cards and begs for a good reviews.. We have been traveling to Cancun for the past 10 years and have never had to write a bad review, unfortunately cant say the same this...

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Helpful?
2Thank Esme555
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments. We are sorry to learn we are not able to fulfill your expectations and we apologize for that. Our guest' satisfaction is our main concern and goal, reason why your feed back enable us to review our standards and procedures in order to continue providing the excellence in service we have become known...

Port Of Spain, Trinidad And Tobago
Reviewed 19 June 2014

I travelled with two other adults and three young children. We had rooms in different buildings. There is a focus on getting visitors to buy memberships in the club. When I declined membership after a three hour hard sell, the interest in me having a great stay noticeably declined. I found the facilities very good. Nice choice of restaurants, lovely...

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Helpful?
1Thank A R
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments and for considering the service among our staff at a very high level. We have shared your concern with the Vacational Club in order they can give follow up to your concerns.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 13,571 - ₹ 25,739 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen
Hotel Style:
#32 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#41 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
209 questions
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Questions? Get answers from Hacienda Tres Rios staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I agree with another reviewer that our corner suite, that is, bedroom, sitting room and bathroom, were very spacious.”
 of 5 bubbles apacht, 26 Feb 2017 | Read review
“Top floor of three offers best view.”
 of 5 bubbles glick80pl, 25 Feb 2017 | Read review
“Go elsewhere”
 of 5 bubbles billys774, 23 Feb 2017 | Read review
“first floor, your view is of the jungle. The third floor, you look out over the beautiful grounds!!!”
 of 5 bubbles timothyg26, 23 Feb 2017 | Read review
“Forget about what room you have. Get outside to the pool and the beach!”
 of 5 bubbles JamesD81, 21 Feb 2017 | Read review
5 of 5