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Hacienda Tres Rios

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4,841 Reviews from our TripAdvisor Community

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There are newer reviews for Hacienda Tres Rios
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Showing 3,269: English reviews
Farmington Hills, MI
Reviewed 25 August 2014

Our stay was great!!! From the time we arrived on Friday 8/15 and the bell hop opened the door and said, "Welcome Home" to the last day, it was awesome! Elida was very accommodating and helpful to us. Letiicia, our concierge was very friendly and gave us a lot of advice and tips. They helped to book all of our...

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Helpful?
1Thank Kelly J
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments, specially on our staff whom we are proud of and thank you on their behalf. We are also glad to learn you had a great couples trip and invite you to come back soon, it will be our pleasure to be your host again.

Pearland, Texas
Reviewed 21 August 2014

We stayed on the west side of the building , on the top floor and the view and room was fantastic. We enjoyed the grounds the food and the pools. The snorkeling was great. Kayaking was ok but too short. The beds on the beach are a must. The wait staff outside were so good . I liked the choices...

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Helpful?
1Thank Soly0928
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments. We are glad to learn you enjoyed your stay at Hacienda Tres Ríos as well as our gastronomic experience which is coordinated by skilled food specialists and professional chefs to turn each meal into a delicious, healthy and delightful experience for every guest.

Pittsburgh, Pennsylvania, United States
Reviewed 20 August 2014

Our family loved the Hacienda Tres Rios Hotel. It was very lovely. The Pools beach ares were magnification. Ours rooms were big and very clean. The food was presented beautifully. the my favorite restaurants were the Mexican Alebrige and the Italian one. I was not a big fan of the Asian restaurant there the service was not very good and...

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Helpful?
1Thank Judy S
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments. We are glad to learn you enjoyed your stay with us. Next time you visit us remember to take a guided eco-park tour to our Tres Rios Natural Park with its 326 acres of pristine tropical rainforests intersected by three winding freshwater rivers, decorated by ten fascinating cenotes (cave-like sinkholes with natural wells),...

Houston, Texas
Reviewed 19 August 2014

We own at this resort and it is very beautiful, great food, drinks, activities, rooms, and service but i don't like that you have to buy all inclusive. We don't eat or drink $100 a day each! We'd probably come more if you could opt out of the all inclusive thing.

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Helpful?
1Thank angelaparker2014
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments. Next time you visit us remember to take the SenseAdventure Experience. This activity is an exclusive experience at Tres Ríos and delightfully exhilarating. Take a guided exploration of select areas in the nature park while blindfolded to heighten your other senses. This magical journey through nature is led by a holistic guide,...

bmiranda
Reviewed 19 August 2014

This was the first time we stayed at this timeshare my cousin just purchase . We expected the same room that the sale person show us the time we did the tour but we got a room that need update, broken glass window , shower had no water presure and no view. We try complaining but did not help. The...

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2Thank bmiranda
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments, specially about our staff whom we are proud of and thank you on their behalf. We apologize for the misunderstanding with the sales force and we are sharing your comment with them in order they can give follow up. Next time you visit us remember to live SenseAdventure Experience. An exclusive experience...

Tucson, Arizona
Reviewed 17 August 2014

We spent a wonderful week in June at Hacienda Tres Rios. Our check- in was fast, but our room was not available.So we hung around the lobby drinking their healthy green juice and beer, and eating pastries.Thanks Ulises:) While waiting for our room, Andreina welcomed us back. She and Ingrid provided excellent concierge service during our stay. Thank you ladies!...

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Helpful?
1Thank EdandGerry
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your comments. We are glad to learn you had a wonderful week at Hacienda Tres Ríos and were able to enjoy your stay. We have also shared your comment with our staff whom we are very proud of and we thank you on their behalf. Come back soon, it will be our pleasure to be...

Somerset, Kentucky
Reviewed 15 August 2014

My husband and I came to the resort with our two college-age daughters and I have to say, it was the best annual vacation we've ever had! Every need was taken care of, sometimes before we thought we needed it! From our excellent concierge Ingrid, to our favorite breakfast/beach waiter Darwin, to our waiter at the impeccable Mexican restaurant Gregorio,...

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2Thank Azeb M
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank your for your nice comments which encourage us to continue providing "a great service, a great smile". We are glad to learn you had the best family vacation ever. Come back soon, remember your private Mexican retreat awaits you.

Texas
Reviewed 14 August 2014

The place is a great place to have a good quite time. You will have a great time at this property. I would recommend Leonardo as your concierge, great guy. The entrainment team did an amazing job. Food is really good, the beach is really nice, the hotel team in general is always smiling a helping in any way they...

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Helpful?
4Thank World_Traveler602014
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments and for considering Hacienda Tres Ríos a great place to have a good quite time. We are glad to learn you had a great time with us. We are also sharing your concern with sales team in order to five follow up to it. It was a pleasure to be your host...

Livonia, Michigan, United States
Reviewed 13 August 2014

Compact, great food, good location to see the area. The service staff was great. After the first day or two Manual and Pablo and Merysa greeted us by name and took the time to pay attention to what our needs were. The room service food was the some of the best quality. We trave to this area often. If you...

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Helpful?
Thank Steven E
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for your nice comments. We are glad to learn you had a great experience at Hacienda Tres Ríos. We invite you to come back soon, remember your private Mexican retreat awaits you.

Fairfield, California
Reviewed 12 August 2014

We came to this place last june for my 40th bday and i had the best time with my family!The place was very cozy and family oriented. The food was great and friendly staff. The kids and I really love the cenotes ( water sink hole)i think this was the best spot out there!!! The beach was ok! The weight...

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Helpful?
Thank zaldy f
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review

Dear Guest: Thank you for sharing your experience at Hacienda Tres Ríos and for let us be part of your 40th birthday celebration. We are giving follow up to your concerns with the areas involved and would love to be your host again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Meeting Rooms
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 14,269 - ₹ 26,763 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen
Hotel Style:
#31 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#41 Spa Hotel in Playa del Carmen
#42 On the Beach Hotel in Playa del Carmen
#50 Romantic Hotel in Playa del Carmen
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dark room, we couldn't sleep with the noise of the a/c, horrible all inclusive”
 of 5 bubbles monicak484, 12 Jan 2017 | Read review
“All rooms have great views but to ensure a clear view of the water, ask for rooms on the upper floor.”
  • Newly renovated 2 queen bed room
  • Newly renovated 2 queen bed room
  • Large deck off room on ground floor
  • Huge bathrooms
 of 5 bubbles KMacLennan, 8 Jan 2017 | Read review
“Rooms 1001 1101 1201 or the top floor have the best ocean view!”
 of 5 bubbles 703ashleys, 8 Jan 2017 | Read review
“Top floors are best”
 of 5 bubbles DickL907, 6 Jan 2017 | Read review
“best views and awesome locations for private events”
 of 5 bubbles patriciadz7, 3 Jan 2017 | Read review
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