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5/11/2017 6/11/2017
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    Hacienda Tres Rios

    Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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    5/11/2017 6/11/2017
     14 people are viewing this hotel
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    US$ 357US$ 438
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    Traveller (3670)
    Pool & Beach (844)
    Room & Suite (650)
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    Overview
    • Excellent60%
    • Very good23%
    • Average9%
    • Poor4%
    • Terrible4%
    Travellers talk about
    “segway tour” (196 reviews)
    “nature park” (135 reviews)
    “the grill” (335 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Occidental at Xcaret Destination
    13,094 reviews
    #70 of 211 hotels in Playa del Carmen
     
    The Grand Mayan Riviera Maya
    3,821 reviews
    #8 of 11 hotels in Playa Paraiso
     
    Secrets Capri Riviera Cancun
    9,775 reviews
    #44 of 211 hotels in Playa del Carmen
     
    Ocean Maya Royale
    6,720 reviews
    #49 of 211 hotels in Playa del Carmen
     
    Rooms
    5 Nov6 Nov
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Reviews (5,537)
    There are newer reviews for Hacienda Tres Rios
    See the most recent reviews
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    11 - 15 of 3,674 reviews

    Reviewed 5 days ago via mobile

    This was one of the best vacation had in years. From the hospitality to customer service.....just fantastic. Menu experience was right up my ally since I am a vegan. It was all about the variety of choices. And to top it off the cenote and...More

    Thank 59hslvaxj
    Reviewed 6 days ago

    Our experience as a family at Hacienda Tres Rios has always been great and we don't want it to end. This is our third stay and every time we find something new to enjoy. The quality of the food is good and from our last...More

    Review collected in partnership with this hotel
    Thank ramirez2245
    Reviewed 1 week ago via mobile

    This function needs to be booked as you arrive at the resort through the concierge. We had an excellent meal, including great presentations, delicious food, & extra care by our waiter, Gilberto. We had about four courses, paired with some nice wines.

    Thank bsfosdick
    Reviewed 1 week ago

    Tres rios hacienda is a great family or couples resort. Many fun activities - from biking, to snorkeling, kayaking amid a lively nature preserve. It was fun to see various animals roaming and playing on the grounds.

    Review collected in partnership with this hotel
    Thank margaretmW4198TC
    Response from jhernandez , General Manager at Hacienda Tres RiosResponded 4 days ago

    Hola, It is a Honor to recieve your comment " An Osasis of Peace", wow. There is no way to express our grattitude and confiance for us. We will wanting you back,

    Reviewed 1 week ago

    Hacienda Tres Rios pampers their guests. My husband and I found the staff very attentive. From the front desk service, Nayely, to the beach butler, Raphael, to Glendi the bar hostess were all accommodating. Daily they would go out of their way to make sure...More

    Thank C S
    Response from jhernandez , General Manager at Hacienda Tres RiosResponded 4 days ago

    Hola, Is always a pleasure to receive this kind of comments, more if our staff was so attentive as: Nayely front desk, Raphael, Glendi. Also we already took action to correct the service of our restaurant dinner. Regards,

    Occidental at Xcaret Destination
    13,094 reviews
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    Ocean Maya Royale
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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Beachfront
    • Free Internet
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Airport Transportation
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$ 164 - US$ 690 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #35 Top resorts Hotel in Playa del Carmen
    • #38 Family Hotel in Playa del Carmen
    • #43 Luxury Hotel in Playa del Carmen
    • #45 Spa Hotel in Playa del Carmen
    • #47 On the Beach Hotel in Playa del Carmen
    • #48 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 273
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com, TravelUp, Expedia, Orbitz, Travelocity, Hotwire, TripOnline SA, Evoline ltd, Cheap Tickets, HotelsforEveryone, Cancelon and getaroom.com so you can book your Hacienda Tres Rios reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Hacienda Tres Rios Hotel Playa Del Carmen ,
    • Hacienda Tres Rios Riviera Maya/Playa Del Carmen
    Add Photo Photos
    Traveller (3670)
    Pool & Beach (844)
    Room & Suite (650)
    Dining (287)
    Hotel & Grounds (2239)
    Family and Play Areas (71)
    Bathroom (21)
    Business Centre & Event Rooms (6)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Mallory K
    11 October 2017|
    Answer
    Response from jimincancun | Property representative |
    It is hard to predict the color of the water as it depends on recent rains and ocean currents. Keep watching the pictures that themselves. guests post on Tripadvisor for updated pictures
    0
    Votes
    pedoh
    10 October 2017|
    AnswerShow all 2 answers
    Response from jimincancun | Property representative |
    There are several ala carte restaurants and the dress code listed on the haciendatresrios website says dress-code "DRESS CODE: FORMAL; DRESS SHIRTS, LONG PANTS AND DRESS SHOES." This Tripadvisor website does not permit us... More
    1
    Vote
    southJerseyGuy
    27 September 2017|
    AnswerShow all 2 answers
    Response from jimincancun | Property representative |
    Although there is a bar close, the hotel does not have a swim-up bar.
    0
    Votes
    Room Tips
    "The room that we stayed in was kind of musty and damp. Water was dripping from the AC due to condensation and..."
    Read review
    "Our room was kept exceptionally clean. Thank You!"
    Read review
    "We had adjoining rooms and that was very convenient and easy. Room service was excellent."
    Read review
    "Higher rooms have a better view of the property and the water."
    Read review
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