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Hacienda Tres Rios

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hacienda Tres Rios
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5,139 Reviews from our TripAdvisor Community

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Showing 3,476: English reviews
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Reviewed yesterday NEWvia mobile

Second time here. Happy to report this is still a great place to visit. Will you be able to find something to complain about? Yes, if that is how you approach life. This is Mexico, not Manhattan. Will you find plenty to enjoy? Yes! The beach, the servers, the friendly greetings from all, the overall attractiveness of the resort are...

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Helpful?
Thank SaraJane S
Yelverton, United Kingdom
Reviewed yesterday NEW

I had such a great time here with my partner - lovely grounds and atmosphere. The service was always excellent and the food was really good. We particularly like the nature park - really lovely place, we'd recommend it! We especially want to thank Alan and Alejandra for such a great time on the bike tour - a lot of...

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Helpful?
Thank Abbi T
Lisle, Illinois
Reviewed 2 days ago NEWvia mobile

The all inclusive resort is great and provides several activities. It is clean and has good pools. The beach is really bad and most of it isn't even useable, do not believe these pictures, check it out yourself on Google Earth.

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Helpful?
Thank MBAF174
Reviewed 3 days ago NEW

Spent a week with family at Hacienda Tres Rios and wasn't done enjoying all it had to offer. We dined at every restaurant and enjoyed each meal. The wait staff were on top of their game and interacted with our group of 9; being friendly and attentive but not intrusive. Edgar at the Italian restaurant has a great sense of...

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Helpful?
1Thank Margaret S
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Margaret S, On behalf of our staff, Thank you so much for all your comments and nice opinions of Hacienda Tres Rios, our property offers for all families a lot of activities options. Our gastronomy and drinks with selections of exotic beverages and of course our amazing staff as all of them that you mentioned here. Our most sincere gratitude,...

CA
Reviewed 3 days ago NEW

Checked in on Sat. before Mother's Day & it was such a treat to arrive to our room with champagne & chocolate covered strawberries! Numerous activities are available on the property & it is beautiful. Segway tour, nursery tour, hobie cat & swimming in the cenotes were all GREAT experiences.

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Helpful?
Thank RBirdCA
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Hola, Thank you for share your comment, Mother´s Day in México is very important to us and we like to offer the best on your day. We are so happy to know that you enjoyed. Regards,

Waltham
Reviewed 4 days ago NEW

I would like to start off my saying that I am a founding member of the Hacienda Tres Rios and I bought into the property right after the resort first opened almost 10 years ago. Since then the resort itself has gone through many changes, some good while others bad. The one thing that has always remained consistent has been...

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Helpful?
Thank JLHawkes
Peachtree City, Georgia
Reviewed 4 days ago NEW

This was our 21st trip back to Hacienda Tres Rios and it was still a great time. The food was wonderful and the hotel is as good as ever. Went Scuba diving with Coconut Divers one day. Great fun... thanks Leif for taking care of us so well. Also need to thank Glendi and Karla at the pool for making...

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Helpful?
1Thank James D
Birmingham, Alabama
Reviewed 5 days ago NEW

The staff at Hacienda Tres Rios are very friendly and exceptionally attentive. Special thanks to Oscar, Alejandra, Aldo, Antonio V., Filipano, Christian, Diego, Alan, and Brian for their hospitality and service while we were there. We love this place and go every year. There is so much to do that we never have to leave the resort. Snorkeling, kayaking. nursery...

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Helpful?
Thank MyCassie111
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

MyCassie, We are very proud of our staff all of the work so hard to offer our best service. Cordially,

Reviewed 5 days ago NEW

The people working here make this place. We always feel welcome. The AC was not capable of keeping up with a hot humid week. They worked on our unit several times but it never kept up. Fortunately we don't spend much daytime in the room. We spend most of our time at the pool or activities. The beach is not...

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Helpful?
Thank johnvic2rm
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Johnvic, On behalf of our activities team thank you for share your comments to them, bes sure we will taking action to improve in the issues mentioned. Regards,

Katy, Texas
Reviewed 6 days ago NEW

This was my second time to Hacienda Tres Rios. My wife and I are owners or club members. We arranged for two suites with two bedrooms each to accommodate the nine of us and were all on the "all inclusive" plan. Our week was filled with activities and relaxing times. We ate in every restaurant on the property and had...

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Helpful?
Thank bobwalsh54

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 13,170 - ₹ 44,505 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen
Hotel Style:
#35 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#43 Spa Hotel in Playa del Carmen
#47 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
223 questions
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Questions? Get answers from Hacienda Tres Rios staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room in building 4 or 5. Closer to the pool area & a better view”
RBirdCA, 23 May 2017 | Read review
“Call in advance. Corner rooms tend to be quieter.”
JLHawkes, 22 May 2017 | Read review
“If you get a view of the Esplande, you can watch so of the shows from the balcony in your room. Also, you will get a good pool view.”
MyCassie111, 21 May 2017 | Read review
“Rooms that are not in the main building are quieter.”
miguelangelr368, 18 May 2017 | Read review
“Ask for building 2 or 3.”
franced45, 18 May 2017 | Read review
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Prices are for 1 room, 2 adults
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