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Hacienda Tres Rios

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4,748 Reviews from our TripAdvisor Community

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Showing 3,211: English reviews
1 review
Reviewed yesterday NEW via mobile

We bought this timeshare 2011 as a 5 star resort. Our last visit in November 2016 was very disappointing, the shoreline had accumulated seaweed that smelled like mold. My mother in law had a major asthma attack. Paramedics arrived with oxygen and a bill for $650 USD. The food at poolside grill used to serve prawns on a bed of... More 

Helpful?
Thank Linda C
1 review
Reviewed yesterday NEW

This was my first time to tresrios, and though there were options galore I decided to enjoy the resort in its entirety. Whether lounging poolside or by the ocean or on the rooftop, the experience was relaxing and rejuvenating. I particularly enjoyed the hospitality of Sergio, Santaigo and Filberto. Their kind hearts, attention to service and congenial nature were what... More 

Helpful?
Thank Carmin D
Minneapolis, Minnesota
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 days ago NEW

My wife and I stayed at La Herencia for my birthday in November. The room was awesome and the people were great. We had great butlers: Adrian Jaime Rodriguez They were super friendly, happy and took care of every detail. They made sure we had snacks, wine, champagne, beer, cheese and fruit. They really made my birthday special. We had... More 

Helpful?
Thank Wade C
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Mr. Wade C, Happy Birthday on behalf of all our staff, Thank you so much for all your comments and for all congratulations and amazing persons who work here. Is Honor to us your visit every time. Our Best Regards, More 

Gothenburg, Sweden
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

Bot even the drink were good, they were included in the all Inc of course, but it seemed to me it was juice with some extract of vodka/rum taste, no alcohol near. Food with no taste whatsoever and the desserts looked nice but totally tasteless. Such a massive disappointment! And the personnel were anything but helpful. Couldn't fix anything in... More 

Helpful?
Thank MarkusA83
Halifax, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW via mobile

This is not a review on the property but a shout out to the hard working frontline staff of this resort. There are many exceptional employees here who do everything to make you feel comfortable and welcome. One stand out individual is our waiter at the Alebrije restaurant last night. From the moment we walked in he was making sure... More 

Helpful?
Thank Bob C
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Bob C, Thank you for share your comments, they are so important to us, of course we will send all your congratulations to our great staff. Regards, More 

Woodbrook
1 review
Reviewed 3 days ago NEW via mobile

My husband and I enjoyed our stay at Tres Rios. It was our 3rd time there and we love our home away from home. The service was great and we did not have to wait long for service. Thank you to our Butlers Adrian, Cesar and Oscar to name a few. We were entertained by a Mariachi band which was... More 

Helpful?
Thank Denise L
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Mrs. Denise L, We appreciate your comments was a pleasure to have you between us, our staff mentioned will be so happy, and we will see you next year. Our Best Regards, More 

Distrito Federal
2 reviews
Reviewed 4 days ago NEW

I was invited to this hotel by a friend who gave my name to this company. they invited me to visit the hotel in Playa del Carmen for 5 days at a reasonable price. My wife and I went and we attend the clasic breakfast introduction offerning to by a condo etc.. We said no and went home. The hotel... More 

Helpful?
Thank RafaelGonzPelestor
Cedar Falls, Iowa
2 reviews
Reviewed 5 days ago NEW

We traveled over the Thanksgiving holiday. The staff was very helpful and friendly. I would highly recommend getting one of their massages, which aren't too expensive price-wise. I would also recommend doing one of their many tours. They offer Segway tours which is one of my personal favorites because you get to ride around the nature part of the resort.... More 

Helpful?
Thank nicole13211
Jorge_Hernandez_MX, General Manager at Hacienda Tres Rios, responded to this review

Nicole: Thank you so much for your comments, we are so glad to know all your experience with us. Will be a plesure to see you again soon. Regards, More 

Watertown, New York
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 days ago NEW

Spent the week of Nov 12-19 at the resort. We are black band members, so this is not a debate of what was available and what was not. My family goes here almost yearly, but I have not been back in over 5 years (first went in 2009). To start with - service: I understand that this is a large... More 

Helpful?
1 Thank Greg S
Palmdale, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 days ago NEW

Just returned from a week stay at HTR. The hotel itself has some issues. There was a water leak in the lobby before it started raining. The jacuzzi tub on our balcony did not work, no jets just water which makes it a bath tub! The staff was hit and miss on stocking the fridge and giving us coffee. The... More 

Helpful?
Thank robindan

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy and relax in a sustainable tourism luxury development in the Mexican Caribbean, our Spa & Nature Park make it the perfect spot for relaxing while your younger and more adventurous companions explore the beauty of the Riviera Maya within a safe environment such as this award-winning eco-luxury hotel integrated within Tres Ríos Nature Park. Be part of a paradise designed to restore and preserve the natural landscape without sacrificing the comforts and amenities of a five star all-inclusive hotel. ... more   less 

Additional Information about Hacienda Tres Rios

Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: ₹ 15,342 - ₹ 32,251 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hacienda Tres Rios 4.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen
Hotel Style:
#31 Top resorts Hotel in Playa del Carmen
#38 Family Hotel in Playa del Carmen
#39 Luxury Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
#50 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Tres Rios staff and other travellers.
171 questions
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Questions? Get answers from Hacienda Tres Rios staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the top floor have a good view of the ocean; the trees are starting to grow up and block views of lower floors.”
 of 5 bubbles nicole13211, 29 Nov 2016 | Read review
“I would pick a room on top floor”
 of 5 bubbles robindan, 28 Nov 2016 | Read review
“all the same unless your a member”
 of 5 bubbles nicholarodway, 27 Nov 2016 | Read review
“We took a peak in a lot of rooms as we walked by, pay for a Suite.”
 of 5 bubbles ScooterG_12, 23 Nov 2016 | Read review
“ask for a room closest to lobby”
 of 5 bubbles RafaOrtizKayak, 21 Nov 2016 | Read review
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