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Hacienda Tres Rios

6,024 reviews
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Traveller (3884)
Pool & Beach (888)
Room & Suite (683)
Overview
  • Excellent61%
  • Very good23%
  • Average8%
  • Poor4%
  • Terrible4%
Travellers talk about
“segway tour”(212 reviews)
“nature park”(140 reviews)
“the grill”(347 reviews)
Free Internet
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4.5 Star Hotel
All hotel details
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Reviews (6,024)Write a Review
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2,336
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172
Show reviews that mention
All reviewssegway tournature parkthe grillsense adventurethree riverssports barthe mexican restaurantchef's tablelobster dinnertime sharefamily poolbeach bedskids clubadult poolcasino nighttimeshare presentationbeautiful resort
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1 - 5 of 3,993 reviews
Reviewed yesterday

We spent a week just relaxing and enjoying the peace and quite. The only real problem we had was getting a place to eat Valinetines night but a manager took care of the problem and everything turned out fine.

Review collected in partnership with this hotel
Thank jrplnh
Reviewed yesterday

The rooms were very nice, nonetheless we chose just standard rooms without jaccuzi and other extras. Very peaceful surrounding. We really enjoyed our time at the pool, at the beach and swimming in the river. We spent amazing family time kayaking and sailing with a...More

Thank des4e
Reviewed yesterday via mobile

Enjoying another multi-week vacation at Sunset’s Hacienda Tres Rios Resort in Mexico’s beautiful Riviera Maya. The staff at this resort always makes us feel welcome, recognizing us by sight and name. It starts with a warm welcome from Concierge supervisor Andreina (Andy) Mastranza, who makes...More

Thank sknycawi
Reviewed 2 days ago via mobile

This was, by far, the WORST hotel I’ve ever been to. The service was non existent to negligent. Everywhere you turned someone was trying to sell you a timeshare stay or other activities. We were duped into what we thought was a “Mexican traditional jewelry/...More

Thank Margie K
Reviewed 2 days ago via mobile

Our family enjoyed the several activities they had to offer. Their staff is great. Jose really made the difference with his great attitude. If you decide to come make sure to ask about how it’s become a sustainable hotel. It’s pretty amazing and they really...More

Thank mariadelangel
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Beachfront
Free Internet
Fitness Centre with Gym / Workout Room
Breakfast included
Spa
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Spa
Adult pool
Outdoor pool
Details
Price range
US$ 219 - US$ 707 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Playa del Carmen
#34 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#46 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 219 - US$ 707 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Playa del Carmen
#34 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#46 On the Beach Hotel in Playa del Carmen
#48 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (3884)
Pool & Beach (888)
Room & Suite (683)
Dining (292)
Family and Play Areas (78)
Business Centre & Event Rooms (7)
Amenities (6)
Questions & Answers
Ask a question
letic868
14 February 2018|
Answer
Response from jimincancun | Property representative |
They do if you let them know and ask them to do something special.
0
Votes
Google Translation
N S
8 February 2018|
Answer
Response from jimincancun | Property representative |
Those activities are not available onsite but there are many other activities include that you can see at the haciendatresrios website.
0
Votes
Google Translation
N S
7 February 2018|
AnswerShow all 5 answers
Response from jimincancun | Property representative |
As you requested, I will let someone who has been there recently respond to the beach conditions as they change with the winds, the rains and the currents. Yes, there are gluten-free, vegan and vegetarian options and we are... More
1
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Room Tips
"Need more Diversity, and quieter rooms"
Read review
"we had a two bedroom suite. Lovely!!"
Read review
"Nice and quiet room."
Read review
"The best rooms are reserved for owners here. All views are jungle or facing the large courtyard and pool area."
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