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InterContinental Presidente Merida

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#13 of 103 Hotels in Merida
Certificate of Excellence
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InterContinental Presidente Merida
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575 Reviews from our TripAdvisor Community

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Showing 194: English reviews
A TripAdvisor Member
1 review
Reviewed 26 February 2016 via mobile

Very clean hotel and modern rooms. Staff very helpful providing full service. Breakfast buffet VERY good. Not as centrally located as I thought but well worth the stay. Lobby bar could use a bit of an upgrade but the bartenders are awesome, willing to school the fine differences of tequila.

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Thank A TripAdvisor Member
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Yesterday, Thank you very much for sharing your recent experience at the Presidente InterContinental Merida Hotel. Thank you for your nice comments about the service they receive from employees and the buffet, we are pleased that we have fallen short of the expectations of you Regarding the Bar, let me tell you that is coming a big remodeling in...

Mexico
Reviewed 24 February 2016

The hotel has a very good location is close to Paseo Montejo and city centre, the staff is very helpful. The hotel have a very good buffet breakfast. The rooms are good-sized and comfortable, we only complained that the room we got was to dark.

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Thank Donfinuras
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Donfinuras, Thank you for share your recent experience at the Presidente InterContinental Merida Hotel. Thanks, comments like yours help us to close the windows of opportunity that you, our guests help us with your comments, I'm sure this will be a topic on which we will work hard so that on your next stay with us, your experience is...

Cancun, Mexico
Reviewed 24 February 2016

I just been there weekend 19th to 22nd February 2016, the place is beautiful even outside, the color remember where your are (Mexico).... Check in really fast and very friendly the receptionist all the time, I made my reservation on Bestday travel agency but they cached my Priority Club member only with my name, so I have immediately free upgrade...

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Thank Ivan A
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Ivan A, Thank you very much for sharing your comment about your recent stay ath the Presidente InterContinental Merida Hotel. for us it is a pleasure to serve you and always try to provide a warm and efficient service in any area of the hotel. Your warm comments about the staff who treated you, reflects the attitude of service...

North Las Vegas, Nevada
Reviewed 11 February 2016

Restaurant was nice for evening dessert and a buffet breakfast in the morning. Construction nearby and lots of traffic, plus a room next to the elevators did not make for a restful night. Staff was very helpful and attentive. Very cute center courtyard with a pool. However, it is not heated and the courtyard gets no sun. Good deals at...

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Thank Jim B
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Jim B, Thank you very much for taking the time and share your recent experience at the Presidente InterContinental Hotel. deeply regret not being able to meet your expectations, we have some situations like the ones you mention because of this important work in construction, if certainly be of great importance for our city. We do our best to...

Mexico City, Mexico
Reviewed 6 February 2016

As in Intercontinental Platinum Ambassador I have to say it is not the usual Intercontinental standard at this hotel. After checking in we noticed the minibar was missing and they promised to arrange it for the next day. In the morning, there is a contruction site building a convention center just beside the hotel so the drilling and loud noise...

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1Thank RRC_12
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear RRC_12, Sorry you have had bad experience during your stay. Thanks for your time to send us your rating, comments like yours help us to take action in areas of opportunity in our operation. We hope to see you again soon and show we can do a better stay for you. Thank you, Carlos Esquivel. Guest Relations Maneager.

Evanston, Illinois
Reviewed 3 February 2016

I enjoyed staying here for 6 nights while attending a conference. It has all the amenities of a first-class international hotel, but thanks to its traditional design, you don't feel that you could just as well be anywhere. The rooms are good-sized and comfortable, the wifi works well, and the staff provide help with all of your sightseeing needs. Most...

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Thank Bob4er
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Bob4er, Thank you very much for sharing your recent experience at The Presidente InterContinental Hotel. We are pleased that we met your expectations, that the property you may have had a reference point to enjoy all the attractions that nuestyra beautiful city has to offer. As you rightly mentioned we have a prime location and that makes getting around...

Reviewed 17 January 2016

Very friendly greeting, meals good and service excellent - never had to wait for a tea/coffee, location fine. ... We used the very frequent local buses into town rather than the 15+ minute walk. Slept well. We're having troubles with the tour operator, front desk staff were very helpful., special mention for Snr Moises Mex Believe WiFi is chargeable, but...

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Thank Rob S
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear Rob S, Thank you very much for taking the time and share your recent experience at the Presidente InterContinental Mérida Hotel. We are pleased that we have managed to meet the expectations that had about our service as well as the staff working at this property. We will be glad to receive you again in the future. Cordially Yours....

Chicago, Illinois
Reviewed 11 January 2016

Reasonably big hotel in the international district; room rate is a bit more because of this. Inconsistent with nightly rate: No purified water was available in the room (or in hallway for that matter), it's up to you to buy water elsewhere or buy individual bottles at the hotel's marked up prices. Comfortable room, a couple of ants coming out...

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1Thank coldinupstate
Jorge C, Manager at InterContinental Presidente Merida, responded to this review

Dear coldinupstate, We are really sorry for not meeting your expectations during your recent stay; please be sure that comments like yours allow us to take an honest look at our operations and make necessary improvements. We will be pleased if you will allow us the opportunity to regain your confidence in the future. Regards, Jorge Chi RDM

Reviewed 4 January 2016

We spent a family holiday in the Yucatan that began and ended with a night at the Intercontinental Presidente. First off, the location is perfect, a 15 minute walk from the central square so you are not right in the middle of all the tourist stuff, and it's also in one of the nicest parts of Merida. The rooms are...

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Thank Mike J
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear bobo41, Thank you very much for share your recent stay at The Presidente InterContienental Mérida. thank you for your warm words about our staff members, the quality of services offered at this property try to make them better so that you have secured a break after touring the benefits of our city. Hope in a close future give us...

Leeds, United Kingdom
Reviewed 30 December 2015

This hotel is comfortable well appointed hotel within walking distance of various sights in Merida. It is not a typical Mexican hotel but well-appointed and western in its format. Nice rooms, friendly staff and relaxing. The breakfast in the executive lounge is disappointing however. Parking on site and it is all good value.

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Thank James_J_Walker
Carlos E, Guest Relations Manager at InterContinental Presidente Merida, responded to this review

Dear James_J_Walker, Thank you very much for posting your comments about your recent experience at the Presidente InterContinental Merida Hotel. Your feedback is very important to us and we will follow up on your comments to improve our service. Warm Regards. Carlos Esquivel. Guest Relations Manager.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about InterContinental Presidente Merida

Address: Avenida Colon, Calle 33-a Centro 500, Merida 97000, Mexico
Region: Mexico > Yucatan Peninsula > Yucatan > Merida
Price Range: ₹ 6,209 - ₹ 10,131 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Presidente Merida 4*
Number of rooms: 127
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Also Known As:
Intercontinental Presidente Merida Hotel Merida
Presidente Intercontinental Mercedes
Intercontinental Hotel Merida
Hotel Style:
#3 Spa Hotel in Merida
#6 Business Hotel in Merida
#9 Luxury Hotel in Merida
#12 Family Hotel in Merida
#16 Romantic Hotel in Merida
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Presidente Merida staff and other travellers.
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Questions? Get answers from InterContinental Presidente Merida staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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