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The front desk staff is very nice and smiling all the time, also the bell boys. They can tell you where to go for a 1 day tour, very helpfull and you can trust them. The room was clean and good view to the city....More
Upon entering the room, there was an unbearable smell of mold. The air conditioner in the room was antiquated and noisey. We had to call for assistance several times as the pluming in the bathroom was terrible. The toilet did not flush and the water...More
Room smelled like mold, they wouldn't open the window to let the air in, after the third request we were told it was against company policy, can't understand why, we were on the 5th floor. A light also took several trips to the service desk...More
Date of stay: August 2017
Response from GerenteBW, Manager at Best Western Maya YucatanResponded 14 August 2017
muchas gracias por su comentario, estamos trabajando para hacer su estancia con nosotros mas placentera para una proxima ocasion, saludos...More
I stayed at this hotel for 7 nights. After the 2nd night I was convinced I would never stay there again. There were several problems with the facilities. The only consolation is that the people were nice, most of them. Terrible internet, the air conditioner...More
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We came here after a really bad night at an all inclusive outside Progresso. The young man at the desk was very kind, spoke some English and always had a smile. The room was small but clean. There was bottles of water and a coffee...More
Date of stay: May 2017
Thank Andy H
Response from GerenteBW, Manager at Best Western Maya YucatanResponded 15 August 2017