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Holiday Inn Merida

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Traveller (187)
360
Panoramas (7)
Traveller (187)
360
Panoramas (7)
Pool & Beach (31)
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Always friendly and uncomplicated to suit your needs business traveler or leisure. Excellent location at Paseo de Montejo. When you arrive at Holiday Inn Merida will be greeted by our friendly staff who always ready to assist you with whatever you need Holiday Inn Merida is a comfortable hotel with all handsome rooms that will transport you to the era of the haciendas and modern facilities ideal for men and women travelling for business, vacationing with the family and for groups and conventions
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Property amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Business Centre with Internet Access
Free Parking
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Outdoor pool
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Room features
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Non-Smoking Rooms
Family Rooms
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HOTEL STYLE
Green
Family
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387Reviews
486Photos
4Q+A
17Room tips
Traveller rating
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My wife and I decided to try the Holiday Inn for Thanksgiving dinner, but what a huge mistake, the food was absolutely disgusting, the turkey was so dry it was turkey jerky, the green beans are so hard we couldn't eat them, and, they did not have mashed potatoes, a a staple for e
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My wife and I recently visited Merida for her 30th Birthday. I had planned to stay at Holiday Inn as I have been a platinum and gold member for many years. We had booked a basic room with a King bed. When we arrived we were upgraded to the Priority Club level rooms.
This are of
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Response from IHGService, Guest Relations Manager at Holiday Inn Merida
Responded 23 Oct 2018
Hi TaliaRobbins, Thank you for taking a moment to share your feedback with us as we value you as one of our Elite members with IHG. I am happy you found our hotel location to be perfect for your stay. We always make sure you enjoy your hotel experience with us and I appreciate the kind remarks on our helpful staff and breakfast encounter. Providing the best hotel experience begins with excellent customer service and accommodation. I am sorry you experienced issues with the AC and in-room safe. I can understand your dismay having to deal with this kind of impression. We'd like to be more keen on checking our amenities, as such, I shared your comments to the hotel management for necessary improvements. Again, I appreciate your review. We hope you can give us a chance to regain your trust and provide you a better hotel experience. Best, Zel N. Case Manager IHGService
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+5
The hotel has everything going for it. The structure is big, well decorated, clean and with all the amenities you would need for a business trip.

Unfortunately our experience this time was not good at all. We were sent to a part of the hotel that does not have Internet service.
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Response from IHGService, Guest Relations Manager at Holiday Inn Merida
Responded 14 Sep 2018
Hi AllMexico365, Thank you for taking the time to write us a review regarding your recent stay with us. I'm glad that you found our hotel clean and the amenities well to your liking. On the other hand, I am very sorry that the poor internet service prevented you from having an enjoyable stay. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Sincerely, Tracy V. Case Manager IHGService
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I did not enjoy my stay, the room was old and cold, so was the bathroom. We tried to change but we were told all rooms were the same. When you turn on the light in the bathroom, a very noisy fan turns on as well. The door to the room was very thin, didn't give me a sense of secur
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Response from IHGService, Guest Relations Manager at Holiday Inn Merida
Responded 19 Apr 2018
Hello Ula G, Thank you for staying with us and for enumerating the good, the bad and the opportunities to improve. While I am pleased that you liked our breakfast and found our staff friendly, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry to read that our room condition fell below your expectations. It is not enough for us to be just good, we want to be exceptional and even though we could not fulfill your expectations this time, we will continue our work to improve all our services. Thank you for being a part of our continuous efforts of creating great hotels that guests love. Your loyalty is always greatly appreciated and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us. Sincerely, Krysllin G. Case Manager IHGService
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We stayed here over the weekend for a wedding. Lets start with negative comments
-Lots of light comes in behind the door to the hallway and below curtains if you want to sleep late.
-Wifi worked fine the first day and they give you new password every day, this I didnt like and 2
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Professional photo exclusively commissioned by TripAdvisorHoliday Inn Merida
The Presidential Room at the Holiday Inn Merida
Professional photo exclusively commissioned by TripAdvisorHoliday Inn Merida
The 2 Double Bads Deluxe at the Holiday Inn Merida
Professional photo exclusively commissioned by TripAdvisorHoliday Inn Merida
The 1 King Bad Deluxe at the Holiday Inn Merida
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When I traveled there, there was an employee named Enrique?? He was there the 3 times we stayed at the Hotel and was an amazing person..I hope he is still working there????
Indeed Enrique continued working in the Hotel and is distinguished by its kindness as bell boy. Surely he conveys our foilosofía service and is always anticipating the needs of our customers. Thank you General Manager
0 votes
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do you have a coffee maker in the room? How about a hair dryer? Can we get a fridge in the room?
We appreciate your interest in our hotel. Indeed we have coffee machine in the room and hair dryer. We do not offer service fridge.
0 votes
el costo de la habitación que aparece aquí ya tiene el IVA incluído?
Esta opinión fue hecha el año pasado. Este mes me hospedé en el Hyatt Mérida que tiene una mejor tarifa y habitaciones (ubicado junto al Holiday Inn)
0 votes
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Hola, me gustaría saber del servicio de las comidas, jaja es algo básico y no encuentro nada que me informe esto.
En nuestros canales tenemos opción de contratar tarifas con desayunos incluidos. Los servicios que tenemos en nuestros centros de consumo son: Restaurante Veranda con desayunos y comidas buffet y a la carta . Terraza Arboleda con cenas buffet y a la carta Ofrecemos además servicio de alimentos a la habitación.
0 votes
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"Make sure you get a room with Internet service"
"The corporate of this hotel should change to the staff."
"choose a room with a street or garden view"
"Rooms in the front of the hotel may not always allow a good rest if you go to sleep early because of he outdoor bar and dining area.."
"Upper rooms facing the courtyard."
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PRICE RANGE
US$ 69 - US$ 182 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn merida hotel meridamerida holiday inn
LOCATION
MexicoYucatan PeninsulaYucatanMerida
NUMBER OF ROOMS
213
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