We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Isla Mujeres Palace

Save
Traveller (1343)
Room & Suite (351)
Storyboard
Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“resort credit”(68 reviews)
“chef's dinner”(50 reviews)
“concierge room”(19 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Offers from Isla Mujeres Palace
Offers & Announcements: Package Deal
Hotel deals
Offers from Isla Mujeres Palace
Offers & Announcements: Package Deal
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$ 498.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Isla Mujeres hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "c337249ab19b4e6bb842ffd60bafbc0d", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":807936,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[109242296],"additionalContentIds":[],"pollCount":0,"checkin":{"day":6,"month":5,"year":2018},"checkout":{"day":7,"month":5,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":498,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"c337249ab19b4e6bb842ffd60bafbc0d","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":570,"lowestMetaPrice":498,"additionalPartner":false,"highestMetaPriceDisplay":570,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":570,"lowestMetaPrice":498,"highestMetaPriceDisplay":570,"hotelName":"Isla Mujeres Palace","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImMzMzcyNDlhYjE5YjRlNmJiODQyZmZkNjBiYWZiYzBkIiwiQUlLIjoiODZiMjAxODMyODFlNDE0NWIxNjRlMzM5NTZlNzdlMGQifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "06/05/2018", "checkOut": "07/05/2018", "lowestPrice": "US$ 498", "hasDates": true, "hacComplete": true, "contentIdMappings": {"109242296":"HotelsCom2IB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (1,298)
There are newer reviews for Isla Mujeres Palace
See the most recent reviews
Filter reviews
1,128 results
Traveller rating
825
205
62
23
13
Traveller type
Time of year
LanguageEnglish
More languages
825
205
62
23
13
Show reviews that mention
All reviewsresort creditchef's dinnerconcierge roomrent a golf cartsmall resortromantic dinner on the beachbreakfast and lunch buffetsswimming with the dolphinsmy pleasurenew chefmayan coffeepool barcouples massageparty boatturtle farmall inclusive resortspa services
FilterEnglish
Updating list...
311 - 315 of 1,128 reviews
Reviewed 21 August 2016

We went for the whale sharks and found many other reasons to visit Isla Mujeres. I booked our week, August 11-18, at the Isla Mujeres Palace with some trepidation. Not about the resort, not about the location (both exceeded expectations) but trepidation about the weather...More

Thank Peter W
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 24 August 2016

Dear Mr. Peter W, Thank you very much for taking the time to share your experience with us. I truly appreciate your kind words about your recent stay at Isla Mujeres Palace, and especially your great gesture of acknowledging the staff. It will be my...More

Reviewed 16 August 2016 via mobile

This place was great. I went with my wife for our honeymoon. There are multiple day trips available. Staff is very hospitable and polite. Pool and outside bar was our favorite place to relax. There are some downsides that we didn't know about. There is...More

1  Thank Justin H
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 24 August 2016

Dear Justin H I would like to thank you for choosing Isla Mujeres Palace to celebrate such an important date as it was your honeymoon. Congratulations again! It is with great pleasure that I read your kind words, and I feel so glad to know...More

Reviewed 14 August 2016

Our excellent experience at the Cozumel Palace prompted us to try this one, and we were not disappointed. Rooms are recently refurbished, with smooth, cool marble everywhere: exactly what you want in the heat. Smart design, too, with an actual water closet for toilet and...More

3  Thank Heather Z
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 24 August 2016

Dear Heather Z, Allow me to thank you for your comment about your recent stay at Isla Mujeres Palace. It is an honor to read how much you enjoyed the property and the service of our staff; valuable feedbacks like yours pushes us to continue...More

Reviewed 11 August 2016 via mobile

The beaches here are beautiful with the blue sea and the white sand plus the snorkel is amazing, there are just many different fish and there's this place where you can swim with the Dolphins, just an incredible experience I would totally recommend to visit...More

2  Thank diana p
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 24 August 2016

Dear Diana p, thank you very much for your feedback. I am glad to read that your visit was an enjoyable experience. We would be happy to welcome you again very soon here at Isla Mujeres Palace and to create another memorable experience for you....More

Reviewed 10 August 2016

Wonderful place! Enjoyed our stay. I took my wife and parents here in April for my 50th birthday. The staff made our stay here very special. We rented scooters and then an all terrain cart and toured the island. The cliff of the dawn is...More

3  Thank Dan M
Response from Mark D, General Manager at Isla Mujeres PalaceResponded 12 August 2016

Dear Dan M., Thank you very much for choosing Isla Mujeres Palace as host to your holidays and the celebration of your birthday. I truly appreciate your kind comments as every personal feedback of our guests is motivation for us to improve even more in...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$ 330 - US$ 622 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
#1 On the Beach Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 330 - US$ 622 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Isla Mujeres
#1 Top resorts Hotel in Isla Mujeres
#1 On the Beach Hotel in Isla Mujeres
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (1343)
Room & Suite (351)
Pool & Beach (324)
Dining (182)
Amenities (53)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
Ask a question
INTUNE-EC
7 April 2018|
Answer
Response from GM_RivieraZone | Property representative |
Dear INTUNE-EC, Please be so kind to read your private messages, it would be a pleasure to assist you with this matter. Cordially, Karla Corona E-Concierge
0
Votes
Google Translation
INTUNE-EC
6 April 2018|
AnswerShow all 2 answers
Response from GM_RivieraZone | Property representative |
Dear INTUNE-EC, Please be so kind to read your private messages. Cordially, Karla Corona E-Concierge
0
Votes
Google Translation
davisj1987
22 March 2018|
AnswerShow all 3 answers
Response from GM_RivieraZone | Property representative |
Dear davisj1987, Thank you so much for contacting us, it is a pleasure to inform you that you will be able to change money at the Front desk at any time. We all look forward to seeing you soon. Karla Corona e- concierge... More
0
Votes
Google Translation
Room Tips
"all the room that i have stayed in are good"
Read review
"All the rooms are good but ocean and pool view is very nice."
Read review
"2nd Floor above pool was wonderful, quiet and breezy at night to open the doors for evening air and partial..."
Read review
"Perfect. No changes needed"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing